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Service CatalogVersion 3.0

Table of ContentsService Desk: 888-USE-NITCWhy NITCWhy NITC . 1Why NITC Cloud Services . 2Service Desk . 3System and Network Control Center . 4Infrastructure as a ServiceMidrange. 5Transitional . 6SAN / NAS Storage . 7Backup / Archive Storage . 8Network . 9Facility .10Platform as a ServiceMainframe .11Web Server.12Web Application Server .13Web Portal .14Database .15Web Content Management .16Document Management .17Web Search .18Web Accelerator (Akamai) .19Virtual Application Desktop .20Professional ServicesApplication Integration .21Database Management .22Project Management .23Disaster Recovery .24Planning and Integration .25Other Hosting ServicesManaged Hosting .26Video Tele-Conferencing (VTC) .27Security ServicesInformation Systems and Network Security .28Security Governance .29Business ServicesCatalog Version 3.0ii

Table of ContentsService Desk: 888-USE-NITCBusiness Management .30Procurement .31Service Rates . available upon requestSample Service Agreement . available upon requestInheritable Controls Matrix . available upon requestCatalog Version 3.0iii

Why NITC?U.S. Department of AgricultureOffice of the Chief Information OfficerExperienceData Center ServicesThe NITC Enterprise Solutions are developed utilizing government andindustry standards and best practices. Our Level IV data center facilitiesutilize state-of-the-art, enterprise class infrastructure technologies to deliveroptimal yet cost-effective solutions. NITC has a diverse and dedicated staffof Information Technology professionals who are proficient in systemsarchitecture and integration, infrastructure management and operation, anddisaster recovery. They work with customers to deliver secure and highlyavailable solutions. The NITC secure IT infrastructure consists of virtualizedmainframe and midrange platforms as well as virtualized network andstorage infrastructure. The systems and applications managed by NITC arenational in scope, mission critical, and essential for the operations of theUnited States government. Infrastructure as a Service (IaaS): The NITC Infrastructure as aService provides standard virtualized operating platforms to securelyhost customer applications. NITC uses server virtualizationtechnologies, strict standards, and economies of scale to enable rapiddelivery of cost-effective, fully managed operating platforms withexpanded inheritable security controls. NITC also offers three tiers ofIaaS storage that are available to customers on demand. Platform as a Service (PaaS): The NITC Platform as a Service buildson the IaaS to provide customers with environments where they candevelop, test and deploy customer-created or acquired applications.Currently, NITC offers various PaaS services including database, webportal, web server etc. The PaaS services include software licensemanagement and essential professional services for the productsincluded in the service. Managed Hosting: For extremely large or unique applications thatrequire dedicated hardware, NITC will manage customer providedservers up through the operating system (OS) in a secure operatingenvironment including systems installation, engineering, administration,and support. Professional Services: NITC can provide the professional servicesrequired for integrating and administering enterprise-class businessapplications and databases, project management, and planning fortechnology advancements and disaster recovery.Catalog Version 3.0NITC has provided services as afederated data center since 1973 and hasperformed data center migrations sincethe 1980s. NITC cross-services 14federal departments/bureaus.InnovationThe NITC-managed Enterprise DataCenter is a federally owned Cloudservices provider; offering agenciesenterprise class infrastructure built fromthe ground up with market leadingtechnologies. NITC continues to innovatewith the introduction of new Cloudservices and utilize “green” industry bestpractices as much as possible to improveenergy efficiency and reduce greenhousegas emissions.Customer ServiceNITC offers 24x7 monitoring and experttechnical support to ensure customers canfocus on their core business withoutworrying about IT infrastructure.CONTACT USNITCServiceDesk@ocio.usda.gov888-USE-NITC or 816-926-66601

U.S. Department of AgricultureOffice of the Chief Information OfficerWhy NITC CloudServices?Rapid ProvisioningNITC Cloud ServicesNITC offers a broad range of Cloud services using virtualized, multi-tenantoperating environments to offer several Platform as a Service (PaaS) andInfrastructure as a Service (IaaS) services. NITC Cloud services offers: Rapid elasticity Scalable, pay-as-you-go pricing Monthly billing and predictable cost Periodic hardware refresh 99.99% availability Independent audits for OIG, A-123 and inheritable controlsInfrastructure as a Service (IaaS): NITC IaaS enables customers toselect from secure, standardized Operating System images that areconfigured to meet actual processing requirements. Each IaaS offering isfully managed and maintained by NITC. Control over specific aspects of acustomer’s environment can be provided for development and testing ofapplications. Network, Facility, Security, and Operational Support Servicesare included with all IaaS offerings.TMTMTMMidrange and Transitional - Linux , Windows , Solaris , AIXSAN/NAS Storage - Tier 1, Tier 2, Tier 3, ReplicationBackup/Archive Storage - Onsite, Offsite, ReplicationTMCatalog Version 3.0Predictable Cost ModelNITC Cloud service helps customerseliminate capital expenditure andimprove operating efficiencies by usinga multitenant hosting environment.Various standard and premium optionsand templates are offered to meetunique customer demand.Customer ServiceTMPlatform as a Service (PaaS): NITC PaaS offerings build upon IaaSofferings to provide customers with robust, fully managed platform solutionsthat include respective software licensing. By utilizing cost-effectiveplatform solutions that are configured and licensed to meet actualapplication processing requirements, customers need only focus on thedevelopment and deployment of their business applications. Network,Facility, Security, and Operational Support Services are included with allPaaS offerings.Mainframe - zOSWeb Server - LAP, LAMPTMWeb Application & Web Portal Server - WebSphereTMTMTMDatabase - MySQL , SQL Server , OracleTMWeb Content & Document Management - Oracle UCMTMWeb Search - GoogleTMWeb Accelerator - AkamaiTMVirtual Application Desktop - CitrixThe NITC Cloud services offervirtualized instances of software,servers and storage that can bedeployed for the customers within avery short period of time. In addition,virtualized environment supports rapidelasticity.NITC offers dedicated account teamsand 24x7 monitoring and experttechnical support to ensure customerscan focus on their core businesswithout worrying about IT infrastructure.CONTACT USNITCServiceDesk@ocio.usda.gov888-USE-NITC or 816-926-66602

Why NITCService Desk: 888-USE-NITCService DeskThe NITC Service Desk is your single Point of Contact (POC) for managing incidents to resolution. TheService Desk facilitates the restoration of normal operational service to minimize business impact to thecustomer. The Service Desk is available 24 hours a day, 7 days a week, and utilizes Information TechnologyService Management (ITSM) best practices to record, route, and manage the timely response to all servicerequests.The NITC Service Desk supports customers dailywith: Incident managementProblem managementInformation requestsService requestsPassword resetsAccount permissionsConnectivity issuesRemote accessLost equipment notificationThe NITC Service Desk plays anintegral part in all NITC services.When contacting the Service Desk for assistance: Be prepared to provide required information- Contact information- Relevant agency and system information- Information related to requestProvide appropriate authorization for service requestsUtilize optional email templateThe NITC ITIL-based ITSM practices provide: Configuration Management Database (CMDB)Asset ManagementConfiguration ManagementRelease ManagementChange ManagementIncident ManagementProblem ManagementContact the NITC Service Desk at:NITCServiceDesk@ocio.usda.gov888-USE-NITC or 816-926-6660Catalog Version 3.03

Why NITCService Desk: 888-USE-NITCSystem and Network Control CenterThe NITC System and Network Control Center (SNCC) monitors the performance and availability of NITCmanaged systems and networks 24 hours a day, 7 days a week.The NITC SNCC performs: System and network monitoringnd2 Tier Systems Administration supporto Mainframe Initial Program Loads (IPLs)o System Rebootso Hardware Resetso Hardware Supporto Software SupportProduction control functionsFacility monitoring and managemento Power and Environmental EquipmentSupport and Incident Resolutiono Data Center Security and Access ControlTape managemento Physical tape handlingo Offsite tape rotation and retrievalo Coordination and deployment of media fordisaster recoveryData component disposalnd2 Tier Incident and Problem ManagementsupportCertification of hardware/software changesThe NITC System and Network ControlCenter performs 24 x 7 monitoring andoperations services.When contacting the SNCC: Be prepared to provide required informationo Contact informationo Relevant agency and system informationo Information related to requestProvide appropriate authorization for servicerequestsUtilize optional email templateContact the SNCC via the NITC Service Desk at:NITCServiceDesk@ocio.usda.gov888-USE-NITC or 816-926-6660Catalog Version 3.04