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ACS Technologies/ServiceU InformationSheet for Credit Card and ACH/EFTACS Technologies has partnered with ServiceU to take the pain and confusion out of the process of setting upyour Web site to accept online payments. By partnering with ServiceU you gain the highest level of security.Who is ServiceU?ACS Technologies has partnered with ServiceU to let you accept payments online.ServiceU processes credit card information and ACH processing with your merchantaccount provider. Through our partnership with ServiceU, your members’ credit card andbank account information does not go through ACS databases.When the information isentered, it is stored at ServiceU.In an attempt to combat increase in credit card fraud, Visa, Mastercard, and other majorcredit cards jointly published standards for securing credit card information. Thesestandards, called the Payment Card Industry (PCI) Data Security Standards, define thebest practices for handling, storage, and transmitting credit card information.Visa’s Cardholder Information Security Program (CISP) is designed to ensure allmerchants that store, process, or transmit Visa cardholder data protect it properly. Toachieve CISP compliance, merchants and service providers must adhere to the PCI DataSecurity Standard. To meet the stringent requirements, vendors must go through arigorous audit. ServiceU has completed this audit. The audit requirements includesubmitting to a quarterly scan for compliance by a qualified scanning vendor. ServiceUexceeds this stringent requirement, letting ScanAlert perform scans each night.Through our partnership with ServiceU, we integrate the ServiceU credit card handlingpages into Access ACS. ServiceU gathers sensitive data, stores it, and processes it throughthe payment gateway and merchant account. Because ServiceU is CISP compliant, youcan be sure your data is secure.Who is Sage?Sage is a merchant services provider that provides payment processing options. For moreinformation about Sage, visit http://www.sagepayments.com.We recommend you use Sage as your merchant account provider. Attached, you willfind the Sage Information Sheet. To set up an Sage account, complete the informationsheet and fax it to Jason Elder at 901-869-5010.Copyright 2009 ACS Technologies Group, Inc. All rights reserved.
ACS Technologies/ServiceU Information Sheet for Credit Card and ACH/EFTIf you have additional questions about setting up your merchant account with Sage,contact Jason Elder at:Jason Elderp. 901-869-5013f. 901-869-5010jelder@serviceu.comFor more information about pricing Event Registration and Online Giving functionalityin Access ACS, go to http://www.accessacs.com/pricings.2 of 2
Info Sheet for Credit Card and ACH/EFT Processing1. Please submit a voided check from the bank account below (no starter checks)2. All applicants must complete the MOTO Questionnaire on the next page3. Nonprofit merchants: Please submit a 501c letterMerchant InformationLegal Name DBALocation City ST ZIPIf Leasing Site, Landlord Name Ph#(Location Contact Ph#() - Fax#() -) -Email Web SiteMailing Address City ST ZIPCorporate Contact Ph# (Customer Service Phone # (Check One:Corp.) - Fax# () -) -Sole Prop.PartnershipLLCNon-ProfitOtherFederal Tax ID#: - Business Start Date / / Years at LocationOwner/Officer/Director/Principal Informationst1 Principal Name Title Ownership %Home Address City ST ZIPHome Phone# () - Soc. Sec. # (501c3 not applicable)Bank ReferenceDepository Bank Contact Ph# () -Address City ST ZipBank Routing # Account #Choose your transaction types: please note, debit cards are considered bankcards and are processed like Visa/MastercardsVISA/MASTERCARDAMERICAN EXPRESSDISCOVERACHDebit cards are considered bankcards and are processed like Visa/MastercardsCurrent Credit Card ProcessingPlease estimate your anticipated monthly processingup to 25,000up to 50,000up to 75,000up to 100,000more than 125,000 (please provide supporting documentation from the last 3 months)ACH/Virtual Check ProcessingPlease estimate your anticipated monthly processingup to 25,000 up to 50,000up to 75,000up to 100,000more than 125,000 (please provide supporting documentation from the last 3 months)ServiceU Corporation is a referral agent for Sage Payment Solutions.60 Germantown Court, Suite 202, Cordova, TN 38018 Phone: 888-638-7439
Merchant Account PricingWe at ACS Technologies, Inc. and ServiceU are committed with providing you with the utmost level oftransparency when it comes to online transactions and pricing.In order to process electronic checks and conduct online transactions, you must have two things:1. An active Access ACS account2. A merchant account through ServiceUTo set up a merchant account, complete the ServiceU Info Sheet for Credit Card and ACH/EFT Processingform and fax it to ServiceU at 901.569.5010.Sage PricingProvided for you below is the merchant account pricing for Sage.NoteServiceU is a reseller of accounts from Sage. This process lets Sage provide Access ACScustomers with a discounted rate.Sage Setup Fee:Fee TypePriceInitial Setup 50.00Sage Credit Card Fees:Fee TypePriceMonthly Account Fee 10.00Transaction Fee 0.35 (per item)Batch Fee (File Fee) 0.35Credit Card Rate2.39%Sage ACH Account FeesFee TypePriceMonthly Account Fee 10.00Transaction Fee 0.35Batch Fee (File Fee) 0.35Copyright 2009 ACS Technologies Group, Inc. All rights reserved.
Merchant Account PricingAccess ACS PricingProvided for you below is the merchant account pr.icing for Access ACS.Setup Fee:Fee TypePriceInitial Setup 125.00Fee TypePriceMonthly Hosting Fee 35.00Hosting Fee:Transaction Fee:Fee TypePriceTransaction Fee 0.20For more information about pricing Event Registration and Online Giving functionalityin Access ACS, go to http://www.accessacs.com/pricings.Contact InformationTo help you further understand the Sage and Access ACS relationship we have included aFAQ at the end of this document. Refer to this document first for any questions youmight have. If you cannot find the appropriate information in the FAQ, contact JasonElder at ServiceU.Jason Elderp. 901-869-5041f. 901-869-5010jelder@serviceu.com2 of 2
Frequently Asked Questions About SageMerchant AccountsThe following information provides answers to the most frequently asked questions about Sage merchantaccounts. For more information, contact Jason Elder.Do I need to sign up with ServiceU and pay them too?No, you do not need to sign up with ServiceU. Everything is handled through ACSTechnologies. All you need to do is sign up for the Access ACS and sign up for your Sagemerchant account. We do the rest.I don’t know how much my annual credit card (bankcard) and ACH(virtual check) volume or average transaction will be. How does thataffect my rates?If you do not know how much volume you expect to have with bankcard or ACHtransactions, estimate as best you can. Your transaction size and volume do not affectyour rates.How much do I pay? What are my rates?There are different rates for bankcard and ACH (virtual check) transactions. Bankcardtransactions have a processing fee of 2.39% and a transaction fee of .35 cents. Eachbankcard transaction has a batch settlement fee of .35 cents. Each ACH transaction has aper item fee of .35 cents and a .35 cents batch settlement fee. Batch settlement fees arethe fees charged when all of your transactions for the day are sent to be processed andpaid. A batch is applied once a day for bankcards and ACH. If no transactions are madeon a given day, then no batch fees are charged for the day.How long will we be billed processing fees?Our financial partner, Sage Financial, will automatically debit your account for eachmonth’s transaction on the 2nd or 3rd of the following month. For example, the fees forOctober will be debited on November 2nd or 3rd. During the first month of processing,your ACH per item fees will be deducted individually until the monthly billing cyclebegins. Your credit items are always deducted on a monthly cycle.What does ACH mean?ACH stands for Automated Clearing House. ACH is an automatic debit or credit to abank account. ACH transactions can also be referred to as a “virtual check” or “e-check”.Copyright 2009 ACS Technologies Group, Inc. All rights reserved.
Frequently Asked Questions About Sage Merchant AccountsHow do I pay my fees to Sage?Our financial partner, Sage Financial, automatically debits your account for each month’sfees around the second or third day of the following month. For example, your Octoberfees are debited for your account on November 2nd or 3rd. During your first month ofprocessing, your ACH per item fees are debited individually until the monthly billingcycle begins.How long does it take to set up? Can I expedite the process if I am in ahurry?The setup process takes four to five days after we receive the completed and signedapplication and all the necessary bank-related paperwork. If you require use of theaccount sooner, we can expedite the process for a fee of 50.00. Expedited accounts areavailable for use within two days.How are debit card transactions processed?Debit card transactions are considered bankcards because they have logos on them (i.e.Visa or Mastercard). As such, they are subject to the same processing fees as credit cards.Can I set up an Amex (American Express ) or Discover account?How long will it take? How much is the fee to accept Amex orDiscover?Amex and Discover are separate entities from Visa and Mastercard so they operate theirown billing and processing. We can help you set up an account through theirrepresentative contacts for no extra charge.You can expect a wait time of 7-10 businessdays to set up this functionality.NoteYour per item/transaction fee and your batch fee(s) remain the same.ACS Technologies, ServiceU, and Sage have no control over their rates or turnaroundtimes. Amex and Discover base their rates on processing volume. For more detailedinformation, contact the Merchant Services division of either company.How long does it take to get my deposit after I process a transaction?The deposit time for credit card transactions is three days. The deposit time for ACHtransactions is four to five days.2 of 3
Frequently Asked Questions About Sage Merchant AccountsWe are a non-profit organization, so we have no owner. Do we need tocomplete the ownership information section and sign on the guarantorline?Even though there is no true owner, Sage still needs a director or manager from yourorganization to submit his or her information. That individual must sign the bindingcontracts to verify that all the stated information is true and accurate. This must be thesame person who signs the final agreement with Sage.Does the signer of the non-profit organization have to provide his orher social security number?No, a social security number is not required because you are a non-profit organization,and you can provide 501c or other tax exempt status paperwork.We do not have checks. What else can we do to confirm our bankinginformation?If you do not have checks, contact your bank and ask them to write a letter on their bankletterhead that verifies your account number and routing number. Fax this information to901-869-5010.Why do I have to complete the MOTO Questionnaire?The MOTO Questionnaire is required to sign you up as a merchant who accepts creditcards/ACH without the cardholder present at the time of the transaction. Pleasecomplete this form to the best of your knowledge. If any question does not apply to yourorganization, write “Not Applicable” in the space provided.What is a chargeback? Why am I charged a fee?A chargeback occurs when a cardholder disputes a charge to their credit card. Thethird-party company who facilitates the chargeback between the issuing bank, acquiringbank, and yourself charges the fee for their services.What if I do not have a toll free customer service number?Provide the phone number where your members and attendees can reach you forquestions and concerns even if it is not a toll free number.How will I know when people register for events or donate online?You can view registrations and online giving contributions in Access ACS.Can we have more then one Owner/Officer/Director or Principalassociated with the account?Yes, please indicate on your fax cover page that you have more than oneOwner/Officer/Director or Principal associated with the account. Make sure to providethe same information as listed on the Info Sheet.3 of 3
jelder@serviceu.com. Info Sheet for Credit Card and ACH/EFT Processing 1. Please submit a voided check from the bank account below (no starter checks) 2. All applicants must complete the MOTO Questionnaire on the next
