Transcription
X SeriesPlans Overview
X Series PlansThe 8x8 X Series is built on the premise that successful businesses must move at the new speed of business by: Lowering cost of ownership and improving end customer service Delivering a personalized customer experience Identifying actionable business insights using advanced analytics Enabling new business models Facilitating flexible work locations and business continuity8x8 X Series Plans provide businesses with the communication capabilities necessary to achieve those goals.Business CommunicationsLobbyX4The Lobby/Break Room Plan HD quality voiceX3 : Barge-Monitor-Whisper Phone number and extension Supervisor analyticsThe Retail Store Station/Manufacturing Floor Plan Call quality reporting Additional recording storageContact CenterX5 Communicate through the desktop app, mobile appor a desk phoneThe Voice-Focused Contact Centerwith Predictive Dialer Plan Unlimited calling to US and Canada Call recording Power keys, including Busy Lamp Field Team messagingX4 : IVR that can be configured with drag and drop Single Sign-OnX6X2The Voice-Focused Contact Centerwith Advanced Reporting PlanThe General Employee Plan Unlimited calling to 14 countriesX4 : Graphical customer journey analytics Customizable wallboards and dashboards Personal call analyticsX7 Integrations (G Suite, Office 365, Salesforce, Zendeskand NetSuite) Business SMSThe Multichannel Contact Centerwith Advanced Reporting Plan Internet fax Call queuesX6 : Multichannel contact center Email, webchat and social channelsX3 Co-browseThe Global Caller PlanX2 : Voice-focused contact center Real-time and historical contact center reports Host video and audio conferences for up to100 participants, with HD quality, screen sharingand more Additional recording storage Voice-focused contact center Outbound predictive AI dialer Sameroom (cross-platform team messaging withChatter, Slack, 20 more)X1 : Unlimited calling to 47 countries Extension to extension callingX1Lobby :The Supervisor/Analyst PlanX8The Multichannel Contact Centerwith Advanced Analytics andPredictive Dialer Plan Unlimited calling to 32 countries Switchboard Pro Additional recording storageX7 : Quality management Speech analytics Outbound predictive AI dialerPhone X Meetings X Collaboration X Contact Center Call 1-877-291-9279 or visit 8x8.com/x-series2
X Series FeaturesFeaturesLobbyX1X2X3X4X5X6X7X8Voice and TelephonyUnlimited globalcalling for UC phoneUS,Canada1432Countries Countries47 Countries4000 free minutes forcontact center calling47 CountriesTier 1 phone number &extension HD quality voice Secure voice calls (TLSand SRTP) Voicemail UC call recording Web browserclick-to-dial Power keys, includingBusy Lamp Field Mobile apps Desktop app Switchboard Pro¹Barge-Monitor-WhisperHot desking Caller ID Number porting—selfservice or managed Call waiting Call transfers Extension to extensioncalling Phone X Meetings X Collaboration X Contact Center Call 1-877-291-9279 or visit 8x8.com/x-series3
X Series Features — ContinuedFeaturesLobbyX1X2X3X4X5X6X7X8Call park Phone paging(Polycom devices only) Hold music 0GB1GB5GBVoice and TelephonyUC media storage formeeting recording andcall recording10 GBCollaborative Contact CenterAuto attendant Ring groups/Huntgroups Call queuesExpert Connect Outbound previewcampaign dialerOutbound predictiveAI dialer2kmin5kminInteractive voiceresponse (IVR) Skills-based inboundvoice Graphical call flowreports Post call survey Native CRM Knowledge-baseWeb callbackQueued callbackInbound chat, emailand social channels Phone X Meetings X Collaboration X Contact Center Call 1-877-291-9279 or visit 8x8.com/x-series4
X Series Features — ContinuedFeaturesLobbyX1X2X3X4X5X6X7X8 Collaborative Contact CenterCo-browseCC screen recordingCC voice recording CC voice archivingUniversal Team MessagingOne-on-one instantmessaging Team messaging Sameroom(cross-platformteam messaging withChatter, Slack, etc.) Business SMS andtextingPresence detection Unlimited internet fax²Integrated Video and Audio ConferencingHD video conferencingJoin Only100 ParticipantsHD audio conferencingJoin Only100 ParticipantsInstant screen sharingacross multiplewindows and monitors One click to startor join meetings onany device, anytime,anywhere One click to movefrom call to chat tovideo conferencing Integrated schedulingwith Microsoft Office365/MicrosoftOutlook plugin Phone X Meetings X Collaboration X Contact Center Call 1-877-291-9279 or visit 8x8.com/x-series5
X Series Features — ContinuedFeaturesLobbyX1X2X3X4X5X6X7X8Integrated schedulingwith Google Calendarextension Record meetings Call your numberor call in featuresto quickly join themeeting Dial in number optionsfor 145 countries ortoll-free numbers Add co-hosts tomeetings Mute all or specificparticipants Integrated Video and Audio ConferencingShared presenceacross meetings,phone and teammessaging Join withoutdownloading an app Join from mobiledevices Join from onlineweb browser Analytics - ServiceQuality Analytics - Supervisor Wallboards Advanced AnalyticsAnalytics - EssentialsContact centeranalyticsCustomer experienceanalytics Phone X Meetings X Collaboration X Contact Center Call 1-877-291-9279 or visit 8x8.com/x-series6
X Series Features — ContinuedFeaturesLobbyX1X2X3X4X5X6X7X8Quality management Speech transcriptionand analytics Workforcemanagement Advanced AnalyticsIntegrations to Your Core Systems Single Sign-On Okta integration Calendar integration(Google Calendar,Outlook) Active Directory authentication G Suite integrationOutlook integration³ Skype for Businessintegration³ Office 365 integration Salesforce integration Zendesk, NetSuiteintegrations 200 moreintegrationsSecurity and ComplianceEnterprise gradesecurity High industry SLA GDPR requirementsfor data processors HIPAA⁴ ISO 27001⁴ Phone X Meetings X Collaboration X Contact Center Call 1-877-291-9279 or visit 8x8.com/x-series7
X Series Features — ContinuedFeaturesLobbyX1X2X3X4X5X6X7X8UK government ATO⁴ FISMA (NIST 800-53)⁴ Privacy Shield Cyber Essentials⁴ Security and ComplianceFIPS 140-2 EncryptionOptional 24/7 support Seven global supportcenters Self-service supportportal Extensive knowledgebase Network diagnostictools Basic online training Advanced online oron-site training Elite touchimplementationservices Professional services CSA Cloud SecurityAlliance - Star AllianceComplianceCPNISupport and TrainingNotes:Requires Polycom IP phoneUnlimited internet fax may require the purchase of an additional DID3Available for PC only4ContactNow components do not apply12Phone X Meetings X Collaboration X Contact Center Call 1-877-291-9279 or visit 8x8.com/x-series8
Interested in learning even more? Contact a Solutions Expertat 1-877-291-9279 or visit us at 8x8.com/x-series.Peace of MindOne of the main reasons 8x8 is consistently a Leader in the Gartner Magic Quadrant is due to our commitmentto delivering the best communications experience. With over 175 patents and over 120 pending patents, 15 datacenters across the globe and the highest levels of security and compliance, we are able to guarantee your callquality in the contract!Enterprise Grade Cloud PBX ModelIP Agnotics Access*Disaster Recovery*SLA for uptime and voice quality over the public internet 30 second failover between POPSPSTN Access20 PSNT Carriers to provide World CoveragePOPSTopTier Geo Diverse Data Centers strategically positionedfor global reachGeo Routing*Automatic Localized Signalling and Voice911911 ServiceUser updatable E911 location information that verifiesaddress information with the servicing PSAP providerService ComplianceCode scanned by VeraCode for code based securityAsterisk indicates patented services8x8, Inc. (NYSE:EGHT) is a leading provider of cloud phone, meeting, collaboration and contact center solutions withover a million business users worldwide. 8x8 helps enterprises engage at the speed of employee and customerexpectations by putting the collective intelligence of the organization in the hands of every employee. For additionalinformation, visit 8x8.com or follow 8x8 on LinkedIn, Twitter, and Facebook. 8x8, Inc. All Rights Reserved. Unless otherwise specified, all trademarks identified by the , , or SM areregistered trademarks, trademarks, or services marks respectively of 8x8, Inc. 8x8, Inc. All Rights Reserved.9
Auto attendant . 8x8, Inc. (NYSE:EGHT) is a leading provider of cloud phone, meeting, collaboration and contact center solutions with over a million business users worldwide. 8x8 helps
