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Ancillary Fee ScheduleTable of Contents1.Standard Charges . 21.1Supplemental Fees . 21.2Off-Net & On-Net Access/ Products Expedites & Miscellaneous Entrance Criteria . 21.3Non-Access Expedite Fees . 31.4Local Access (Off-Net) Expedite and Escalation Fees . 31.5After Hours Scheduled Activation with Field Dispatch . 31.6Post Activation Support . 41.7Scheduled Appointment Cancellation . 41.8Cancellation by Customer. 41.9Emergency Re-routes . 41.10 Advanced Technical Support . 51.11 DDoS Scrubbing . 52.Move, Adds, Changes . 52.1Move . 52.2Add . 62.3Change . 62.4Records Only . 73.Disconnects . 73.1Disconnect Due Date Changes or Cancellations . 73.2Early Termination Liability Charges . 83.3Temporary Disconnects . 84.Cancellations . 84.1Order Cancellation Charges . 84.2Off-Net Cancel Fees . 85.Collaboration Services Ancillary Charges. 105.1Ready-Access Audio and Web Meeting: Additional & Enhanced Service Rates . 105.2Event Audio Conferencing . 116.Data Center Ancillary Charges . 116.1Data Center . 116.2Field Tech Services . 127.Data Services Ancillary Charges . 137.1Managed Security Services . 138.Retail Voice Ancillary Charges . 158.1DDI/DID per Number Charges . 158.2DDI/DID Porting per Number Charges. 168.3Inbound Caller Name . 168.4Directory Listings . 178.5Directory Assistance . 188.6Miscellaneous Ancillary Fees. 198.7Network Transfer Ancillary Fees . 208.8Outbound Ancillary Fees . 218.9Professional Services . 218.10 Reporting Ancillary Fees . 218.11 Toll Free Services Ancillary Fees . 218.12 Video Conferencing Additional & Enhanced Service Rates . 24Page 1 of 26CONFIDENTIAL Lumen Technologies. All Rights Reserved.v1.041421
1.1.1Standard ChargesSupplemental FeesAn Order Supplement (Supp) Fee may be applied when a change is needed to an order in progress.NOTE: Products or services that are not bandwidth applicable will have charges outlined in the product specific tables. For individualcase basis (“ICB”) pricing listed please contact the Product Manager for that service.ItemMRCSupplementalSupplemental FeeN/A 250Fiber Pair-Splice (All markets except NYC; NYC is ICB)N/A 10,0001.2Off-Net & On-Net Access/ Products Expedites & Miscellaneous Entrance CriteriaOff-net Expedite Charge - The expedite charge applies whether the new Customer Commit Date (CCD) is met. Customer must initiateverbal request. This is in addition to the expedite charges for on-net Services.NOTE: Off-net services: Prices may change based on any potential construction needed. For ICB pricing listed please contact theProduct Manager for that service.On-net Expedite Charge - The expedite charge applies if Service installation occurs prior to the published Standard Order Intervaldate (“Standard Install Intervals”). The Standard Install Intervals are available upon request. Customer will receive confirmation ofrequest in writing from Lumen. Additional NRC per service when an order is modified after CCD set. Off-Net is in addition to On-NetAccess/ Services.NOTE: Products or services that are not bandwidth applicable will have charges outlined in the Non-Access Expedite Fee (Table 1.3).For ICB pricing listed please contact the Product Manager for that service.ItemMRCOn-Net NRCOff-Net NRCBandwidth - DS0n/a 500 1,000Bandwidth - T1 (DS1) / E1n/a 1,000 1,000Bandwidth - DS-3/E3n/a 1,250 2,500Bandwidth - OC-3/STM1n/a 1,250 2,500Bandwidth - OC-12/STM4n/a 1,250 2,500Bandwidth - OC48/STM16n/a 1,250 2,500Bandwidth - 3M, 6Mn/a 1,250 2,500Bandwidth - 10Mn/a 1,250 2,500Bandwidth - 20Mn/a 1,250 2,500Bandwidth - 30Mn/a 1,250 2,500Bandwidth - OC-3/STM1n/a 1,250 2,500Bandwidth - OC-12/STM4n/a 1,250 2,500Bandwidth - OC48/STM16n/a 1,250 2,500Bandwidth - 40M, 50Mn/a 1,250 2,500Bandwidth - 100-999Mn/a 1,250 2,500Bandwidth - 1 Gbpsn/a 2,500 2,500Bandwidth - 2.5 Gbpsn/a 2,500 2,500Page 2 of 26CONFIDENTIAL Lumen Technologies. All Rights Reserved.v1.041421
Bandwidth - 10 Gbpsn/a 2,500 4,000Bandwidth - 40 Gbpsn/a 2,500 4,000All other BandwidthsICBICBICBDemarcation Extensions T1 (DS1)n/a 700n/aDemarcation Extensions DS3n/a 2,200n/aFiber Pair- Splice (All markets except NYC;NYC is ICB)n/a 10,000n/a1.3Non-Access Expedite FeesMRCItem (charges areapplied on a persite basis)Managed NetworkServices -LifecycleCharges (includesSecurity)NRCAll Regionsn/aEurope 1,000All other expeditechange fees (nonmanaged and NonAccess Impacting)1.4N. AmericaLatin America* 1,000AsiaNot Applicable 2,000 250Local Access (Off-Net) Expedite and Escalation FeesMRCItemAll RegionsFaulty Vendor Dispatch Local Access InstallationFaulty Vendor Dispatch Technical AssistanceNRCN. AmericaEuropeLatin America*Asian/a 200 200 200 200n/a 400 400 400 400Operations Support Pern/a 500 500 500 500trouble ticket/indecent(where Smart Demarcatione.g. NID is not present)NOTE: No guarantee of delivery. *Lumen Expedite Fees apply to All Regions; except for Latin America (LATAM). LATAM region is notaccepting expedite requests at this time. Expedite fees are applied if the service is completed prior to Service Level Objective.1.5After Hours Scheduled Activation with Field DispatchAn After Hours Scheduled Activation event is when Lumen personnel are engaged to support a service activation the customer requeststo schedule on Monday-Friday between 6:01 p.m. and 6:59 a.m. local time, Saturdays, Sundays, and Lumen Holidays.Customers will be billed per site/per service during the event that occurs after hours in accordance with the following standard: Billingwill be applied using 15 minute increments based on the total time of activation with the customer. Typical activation events range froman hour to two hours.Page 3 of 26CONFIDENTIAL Lumen Technologies. All Rights Reserved.v1.041421
Example: An activation scheduled after hours for 2 hours: total time spent is 1 hour 30 minutes, resulting in a charge of 225 (six,15 minute increments, 6 x 37.50 225).MRCItemField Dispatch1.6NRCAll RegionsN. AmericaEuropeLatin AmericaAsian/a 150/hour 150/hour 150/hour 150/hourPost Activation SupportPost Activation support is when a customer requests additional support from Lumen after service installation (a connection notice orsimilar notification was sent) for something not identified as a “trouble” scenario (i.e. the trouble is not found on the Lumen network).Through troubleshooting elements, if Lumen determines no rework is required on the Lumen network and a customer requests to useLumen support to isolate the issue further, customers will be billed in accordance with the following standard: *Billing will be appliedusing 15 minute increments based on the total time Lumen resource(s) is actively working with customer to resolve issue.Example: A customer contacts Lumen for additional support after they receive a connection notice: total duration spent is 1 hour,resulting in a charge of 350 (four, 15 minute increments, 4 x 87.50 350)MRCItemPost Activation1.7NRCAll RegionsN. AmericaEuropeLatin AmericaAsian/a 350/hourn/an/an/aScheduled Appointment CancellationIf the customer cancels a scheduled appointment with less than 1 business day (24 hours) notice, or the customer is not ready or ableto assist during the scheduled appointment, the following fees are applicable on a per site* basis:MRCItemAll RegionsNRCN. AmericaEuropeLatin AmericaAsiaWith Dispatchn/a 500 600 750 950Without Dispatchn/a 250 250 250 250With Dispatch: A Lumen technician or vendor is dispatched to customer site or remote network location.Without Dispatch: A Lumen technician or vendor was scheduled at a site that did not require a dispatch.*Events may require personnel to be scheduled and/or dispatched to one or more sites.1.8Cancellation by CustomerCustomer may terminate Building Extension Service prior to work commencement by providing Lumen with not less than 5 days writtennotice, provided that Customer will pay Lumen a cancellation charge of 250. If Customer terminates Building Extension after workcommences but prior to completion of such work, Customer will, in addition to the cancellation charge, pay Lumen for Lumen’s incurredcosts.1.9Emergency Re-routesPage 4 of 26CONFIDENTIAL Lumen Technologies. All Rights Reserved.v1.041421
The E-REROUTE work order type is to charge for emergency re-routes requested by the customer and are not associated with anoutage within the Lumen network or underlying networks within our network. This work order type bills 250 per phone number. Thisshould be applied in vanity cases only; not when leveraged by customers to ensure business continuity due to a trouble on theirunderlying voice service.MRCItemNRCN. AmericaEmergency Re-routes1.10N. American/aEuropeLatin AmericaAsian/an/an/a 250/numberAdvanced Technical SupportT1 or Ethernet 100M orbelowServiceMRCN. AmericaAdvanced Technical SupportStandard Support rate billedby CCT (not subject to waiver) 0Advanced Technical Support – Prepaid Blocks:5 Hour Block10 Hour Block20 Hour Block40 Hour Block1.11 0 0 0 0NRCN. AmericaEuropeLatin AmericaAsia 250/hrn/an/an/a 1,200 2,400 4,500 9,000n/an/an/an/an/an/an/an/an/an/an/an/aDDoS ScrubbingDoS Protect is a development of filters that are placed on Lumen’s network to protect customer businesses. DoS Protect differs fromDDoS Mitigation in that DDoS Mitigation proactively notifies customers that an attack is underway. DoS Protect is a reactive service.Customers that have not purchased DDoS Mitigation Service may still find they are undergoing a DDoS attack.MRCServiceN. AmericaDoS Protect (1 hour Minimum,1/2 hour increments)2.2.1n/aNRCN. America 250/hourEuropeLatin AmericaAsian/an/an/aMove, Adds, ChangesMoveSTANDARD MACD CHARGEEXCEPTIONS / NON-STANDARDMACD CHARGEMove Charge N/ALong Haul moves require an ICB todetermine appropriate move charges.(Standard product NRC charges,including applicable off-net loop movecharges, apply at the new location)Page 5 of 26CONFIDENTIALCOMMENTS Moves for customers assigned toan Account Owner should bereferred back to that AccountOwner. Customer is subject to additionalcharges, including off-net loopmove charges, if Lumen incurs Lumen Technologies. All Rights Reserved.v1.041421
additional third party costs as aresult of the move.2.2For customers, not within a termagreement, having a month tomonth term agreement, or withinthe standard renewal window fortheir term, a new contract withapplicable product MRC and NRCcharges will be required. Move charges for off-net loops arenot currently identified in SMART.When submitting an order for amove to an off-net location, pleaseselect the “off Net Request”option. The existing Circuit ID,which can be found in CustomerVu, must be entered under theCustomer Tab in SMART. Theservice address in SMART shouldbe the customer’s new serviceaddress.AddSTANDARD MACD CHARGECOMMENTSAdd Charge N/A To be classified as an “Add” the customer must be incurringadditional MRC and/or usage charges; otherwise it is classified asa “Change.” Usage charges may be generated by local measured or tollcharges, long distance charges, and/or conferencing charges. 911 database, Calling Name Database and Directory Listingupdates and/or additions to support end users not directlycontracted with Lumen are considered voice resale applicationsand will not be supported without an ICB approving the application.Applicable Product MRC & NRC still applies2.3 ChangeSTANDARD MACD CHARGEEXCEPTIONS / NON-STANDARD MACDCHARGEChange Charge 50 NRCFor the following products/features the changecharge indicated below applies instead of thestandard Change charge of 50Unless otherwise noted, thechange charge applies in place ofany applicable product NRCcharges.For Transport products, thechange charge is charged onceper circuit impacted.(Unless otherwise indicated, charges are perorder). LD Account code (Switched) - 25Change Charge (per 100 codes)Page 6 of 26CONFIDENTIALCOMMENTS To be classified as a “Change”the customer must not beincurring additional MRC orusage charges; otherwise it isclassified as an “Add.” Usage charges may begenerated by local measured ortoll charges, long distance Lumen Technologies. All Rights Reserved.v1.041421
For Data, Local Voice, LongDistance, Integrated and InternetProducts the change charge ischarged once per site per product.2.4charges, and/or conferencingcharges. LD Account code (Switchless) - 40Change Charge (per 100 codes) 8xx Routing (including changes to “ringto” number) - 25 Change Charge (per8xx number) Please refer to MSS ProductDescription for allottedconfiguration changes. 8xx number addition - 0 Changecharge (standard product NRC chargestill applies) PIC Change - 5 Change Charge perorder.Customer is subject toadditional charges if Lumenincurs additional third partycosts as a result of the change. DDoS - 0 Change Charge MSS Premium Level - 0 if withinallotted configuration changes for theproduct; else 250/hour. MSS Business Level - 0 if withinallotted configuration changes for theproduct; else 250/hour.911 database, Calling NameDatabase and Directory Listingupdates and/or additions tosupport end users not directlycontracted with Lumen areconsidered voice resaleapplications and will not besupported without an ICBapproving the application. TSP Code - 0 Account Changes - 0Records OnlySTANDARD MACD CHARGECOMMENTS911 database, Calling Name Database and DirectoryListing updates and/or additions to support end users notdirectly contracted with Lumen are considered voiceresale applications and will not be supported without anICB approving the application.Records Charge 20 per requestNOTE: Expedites may be applicable to certain MACD requests. Expedite charges are applied in addition to the applicable MACDcharge.3.3.1DisconnectsDisconnect Due Date Changes or CancellationsCOMMENTSAfter Customer has submitted a disconnect
1,000 . 1,000 : Not Applicable . 2,000 : All other expedite change fees (non-managed and Non-Access Impacting) 250
