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Implementation and Operations of SAPS/4HANA Cloud, Essential Edition usingSAP Cloud ALMDennis LeslieProduct ExpertSAP

DisclaimerThe information in this presentation is confidential and proprietary to SAP and may not be disclosed without the permission of SAP.Except for your obligation to protect confidential information, this presentation is not subject to your license agreement or any other serviceor subscription agreement with SAP. SAP has no obligation to pursue any course of business outlined in this presentation or any relateddocument, or to develop or release any functionality mentioned therein.This presentation, or any related document and SAP's strategy and possible future developments, products and or platforms directions andfunctionality are all subject to change and may be changed by SAP at any time for any reason without notice. The information in thispresentation is not a commitment, promise or legal obligation to deliver any material, code or functionality. This presentation is providedwithout a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for aparticular purpose, or non-infringement. This presentation is for informational purposes and may not be incorporated into a contract. SAPassumes no responsibility for errors or omissions in this presentation, except if such damages were caused by SAP’s intentional or grossnegligence.All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially fromexpectations. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates,and they should not be relied upon in making purchasing decisions. 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC2

SAP S/4HANA offers flexibility of consumptionAs a ProductAs a ServiceONE CodelineONE Data Model -- ONE Semantic -- ONE UserExperienceSAP S/4HANA CloudSAP S/4HANA AnyPremiseSaaSon any infrastructureImplementationGreenfield with data / configuration migrationGreenfield or conversion of existing implementationsUpgrades2-4 x year, managed by SAPCustomer driven and managedScopeFull S/4HANA scope of core ERP & extended LoB contentUnlimited variety of SAP and Partner Add-onsExtensibilityDegree of StandardizationIn-App & Side by side via SCP / Extensibility FrameworkUnlimited customer specific customization, modification and extensibilityAPI Hub with 300 APIsDeploymentIaaS (SAP Data Center or GCP, MS Azure or Alibaba Cloud)IaaS, Customer Data Center, Hosting ProvidersConfigurationStandardized, Best Practice / Model Company basedModel Company as starting point (recommended)Restricted IMG accessOpen IMG accessDegree of FlexibilityOperations99.9% Availability and High-AvailabilityCustomer and provider definedSecuritySAP Cloud security and data center strategy as SPOCShared customer / IaaS obligationLicensingSubscription-basedBYOL infrastructure subscription 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC3

SAP Activate ApproachThe mind-shift towards cloudConsider Fit2Standard as much more than just a demo!Transformative for Cloud“Let us guide you”Traditional“Can I take your order?” Requirements driven Highly customized solution Time consuming and costly 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC Lead with best practices Agile approach accelerated bytools, templates and predefinedcontent Prescriptive guidance through allphasesEmbrace, use and leverage Starter system forhands-on experience as well as championing SAPaccelerators.4

Deploy SAP S/4HANA Cloud with SAP ActivateJourney Overview and Key MilestonesJourneyand KeyMilestonesQualification / Brand GuardianFinalized scope and backlogwith delta requirementsDiscovery AssessmentBuyQuarterlyUpgradeGo-Live ReadinessAssessmentOnboard ProjectTeamGo-LiveActivate newscope / addcountriesSAP capeSetup andEnablementFit-toStandardAnalysisScope andConfigureMigrate, Integrate,TestExtendOnboard Usersand DeployInnovate,Operate, SupportTrial SystemStarter SystemQuality SystemProduction SystemInitial Transport 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLICOngoing Transports55

SAP Cloud ALM – A brand-new, cloud-based ALM offeringSAP Cloud ALMis cloud-native and openFor the intelligent enterpriseIn the public cloud for cloud-centric customers Manages cloud and hybrid solutions Rethought, newly designed, and builton modern cloud technology Supports all components of the Intelligent Enterprise Immediate consumption, always up to date Cost-efficient for customersFair Usage rights included with SAP Enterprise Support, cloud editions 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC6

SAP Cloud ALM for Implementation – Product DescriptionSAP Cloud ALM for Implementation offers: Support for customers in the implementation of cloud centric solutionlandscapes with a preconfigured, out-of-the-box, cloud native solution Features, functions and processes are provided for the running of Fitto-standard workshops and management of all implementation,testing and deployment activities. They adhere to SAP Activatemethodology, content and tools. Ease of initial onboarding is followed by the availability ofpreconfigured process with open interfaces, that are extendable andadoptable to a customer’s individual needs Backed by these powerful capabilities, Cloud ALM for Implementationis a key companion in your transition to the cloud. 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLICIntelligent Enterprise7

SAP Cloud ALM for implementation and the SAP Activate ontinuous InnovationSAP ActivateDiscoveryAccessOnboardFit to StandardAnalysisDesignScope andConfigureBuildMigrate, Integrate,Extend, TestTestOnboard andDeployOperate,Monitor, SupportDeployInnovateOperateIntegrated Tools 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC8

SAP Cloud ALM for implementation – A Process ViewOnboardDesignConsume bestpractice content,performFit-to-StandardWorkshops andmanagerequirements 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLICBuildPerformconfigurationactivitiesand manageextensionsTestManageintegration yment toproductionInnovateConsumequarterlyupdates andensureadoptionThis is the current state of planning and may be changed by SAP at any time.9

SAP Cloud ALM for Implementation – Core CapabilitiesTaskProcessPerform implementationactivities based on SAPActivate, integrated in SAPtoolchainConsume IntelligentEnterprise scenarios, SAPbest practice content andmanage fit-to-standardworkshopsTestPrepare and execute testsbased on SAP content formanual testing and integrationof automated testing toolsChange &DeployManage your requirementslifecycle by utilizing thechange managementworkflow and deploymentorchestrationScreenshotYour best companion for the transition to the cloud 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC10

Demo

SAP Cloud ALM for OperationsCore CapabilitiesDetectMonitoringDiagnoseAnalytics &IntelligenceCorrectEvent ing: Integrated and powerfulmonitoring with focus on business processes,integration, users and application aspectsAnalytics & Intelligence: Out-of-the-box rootcause analysis with Business ProcessImprovement and Technical Analytics based onadvanced analytics & predictionEvent & Alert Management: Use casespecific alert calculation including alertclustering plus intelligent event processingOperation Automation: Reactive/Proactiveexecution of operation flows to avoid repeatingtasks and increase overall operation quality 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC12

Customer Landscape TransformingWith SAP’s Intelligent Suite traditional SAPlandscapes are transforming:Lead-to-CashMarket productCreateOrderSell productFulfillOrderCRMCreateInvoicesCollectCashERP Transform from a monolithic to a multisystem & multi-service landscape Increased complexity to find and analyzeissues on business process, integration, user,and application/cloud service/system level Increased demands for end-to-endmonitoring of business processes,integration, and usersTransparency - key requirement:Lead-to-CashMarket productSAP CustomerData CloudSAP MarketingCloudCreateOrderSell productSAP S/4HANASAP SalesCloudSAP CommerceCloudSAP S/4HANASAP RevenueCloudGlobal T&TFulfillOrderSAP S/4HANASAP ServiceCloudSAP Cloud Platform 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLICCreateInvoicesSAP S/4HANASAP CommerceCloudSAP RevenueCloudCollectCashSAP CommerceCloudSAP RevenueCloud To find and analyze anomalies and exceptionsduring business process execution Business Process Monitoring To correct message flows and integrationrelated exceptions Integration Monitoring To diagnose performance of user scenarios Synthetic & Real User Monitoring To understand healthiness of applications,cloud services, and systems ApplicationMonitoring & Health Monitoring13

What is Integration Monitoring? Ensures reliable dataexchange processes atapplication level in cloudonly and hybridscenarios Provides end-to-endmonitoring acrossSAP cloud servicesand applications basedon SAP Passportmechanism Closes gap betweenbusiness and IT duringissue resolution process(technical issue vs.business issue)SAP S/4HANACloudIntegrationMonitoringSAP Cloud PlatformIntegrationCloudSAP Cloud ALMOn-PremSAPS/4HANA 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC14

Which use cases are covered by Integration Monitoring?AlertingTrackingInform integration scenarioowner about critical issuesduring data exchange. Getan overview on scenariorelated alerts. Use forwardnavigation to analyze thealerts in the Alert Inbox.Search and track singlemessages based on specificbusiness context attributeslike Order Number.MonitoringAnalyticsGet a detailed statusoverview per cloud service orapplication onincoming/outgoing messagesfor different interfacesGet an overview onhistorical data for thedifferent integration types toidentify trends and comparedifferent time periods. 20202020 SAPSAP SESE oror anan SAPSAP affiliateaffiliate company.company. AllAll rightsrights reserved.reserved. ǀǀ PUBLICPUBLIC2615

Business Process MonitoringTransparency on: Performance of end-to-end business process Process anomalies and exceptions during process execution of the Intelligent Suite isrequired.Lead-to-CashMarketproductSAP CustomerData CloudSAP MarketingCloud Sell productSAP S/4HANASAP Cloud forSalesSAP CommerceCloud CreateOrder SAP S/4HANASAP RevenueCloudGlobal T&TFulfillOrderSAP S/4HANA! CreateInvoicesSAP S/4HANASAP CommerceCloudSAP RevenueCloud CollectCashSAP CommerceCloudSAP RevenueCloudSAP Cloud Platform 20202020 SAPSAP SESE oror anan SAPSAP affiliateaffiliate company.company. AllAll rightsrights reserved.reserved. ǀǀ PUBLICPUBLIC2716