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AT&T SIP trunkingAvaya IP Office 4.1 Customer Configuration GuideAvaya IP Office 4.1 SIPCustomer Configuration GuideFor use withAT&T IP Flexible ReachIssue 3.04th April 2008 2008 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&Tmarks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliatedcompanies. All content of any kind belonging to Avaya Inc. is protected by Avaya's copyright andPage 1 of 23trademark rights, and all such rights are reserved.
AT&T SIP trunkingAvaya IP Office 4.1 Customer Configuration Guide12345Table of contentsIntroduction. 3Special Notes . 3Overview. 43.1Configuration . 53.2Supported Platforms. 53.3Supported Phone Types . 53.4Voice Coders Supported (VCM) per platform. 63.5Basic Call Scenarios . 6Customer Configuration Guide. 74.1How to identify you are running version 4.1 . 74.2How to check for SIP Trunking Licenses . 84.3Setting Up IP Routes to AT&T IP Network . 94.4Main SIP Line . 104.5SIP Line: SIP URI tab. 124.6Setting SIP tab in User Field. 144.7Routing Calls to AT&T . 154.8Receiving Calls from AT&T . 174.9IP Phone Configuration. 19Trouble Shooting . 21 2008 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&Tmarks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliatedcompanies. All content of any kind belonging to Avaya Inc. is protected by Avaya's copyright andPage 2 of 23trademark rights, and all such rights are reserved.
AT&T SIP trunkingAvaya IP Office 4.1 Customer Configuration Guide1IntroductionThis document provides a configuration guide to assist administrators inconnecting Avaya IP Office Communication System to AT&T over SIP trunks.2 Special NotesEmergency 911/E911 Services LimitationsWhile AT&T IP Flexible Reach Services support E911/911 calling capabilities incertain circumstances, there are significant limitations on how these capabilitiesare delivered. Please review the AT&T IP Flexible Reach Service Guide in detail tounderstand these limitations and restrictions.Fax is Not SupportedIP Office does not support fax transmission using SIP.Failover to an Alternate AT&T Border ElementCurrently, there is no tested configuration with the Avaya IP Office SIP trunk forconnecting to an alternate AT&T Border Element if the primary border element isnot available. 2008 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&Tmarks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliatedcompanies. All content of any kind belonging to Avaya Inc. is protected by Avaya's copyright andPage 3 of 23trademark rights, and all such rights are reserved.
AT&T SIP trunkingAvaya IP Office 4.1 Customer Configuration Guide3 OverviewThis section provides a service overview of the integration of Avaya IP OfficeCommunication System with the AT&T IP Flexible Reach.PSTNApplicationServerCall ControlElementNetworkGatewayBorderElementAT&T ManagedCisco routerWithVoice GWLegacyCircuitPBXPublic SidePrivate SideSwitchAT&TManagedRouterWith NATIP BorderElementAvaya IP OfficePBX 2008 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&Tmarks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliatedcompanies. All content of any kind belonging to Avaya Inc. is protected by Avaya's copyright andPage 4 of 23trademark rights, and all such rights are reserved.
AT&T SIP trunkingAvaya IP Office 4.1 Customer Configuration Guide3.1 ConfigurationThe Avaya customer premises shall consist of the following components. Avaya IP Office Communication System – Avaya offers various models andconfigurations for this equipment. Nominally the unit will include a built inprocessor unit, POTs line interfaces, analog ports, DCP ports for Avaya 6000series digital phones and optionally T1 interfaces, wireless LAN interfaces etc.AT&T Managed Router (AT&T managed) – This is the router managed byAT&T. The router shall perform network address translation, packet markingand QOS for voice.3.2 Supported PlatformsSIP trunks are supported in the following platforms: Small Office EditionIP406v2IP412IP5003.3 Supported Phone TypesA list of supported phones is provided below:2400/5400 series digital4600/5600 series IP6400 series digitalT3 (IP and digital) –excluding Small Office3701/3711 (IP DECT)Analog phones 2008 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&Tmarks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliatedcompanies. All content of any kind belonging to Avaya Inc. is protected by Avaya's copyright andPage 5 of 23trademark rights, and all such rights are reserved.
AT&T SIP trunkingAvaya IP Office 4.1 Customer Configuration Guide3.4 Voice Coders Supported (VCM) per platformSIP trunks require the use of the VCM as described next. IP Office Communication System Small Office Edition: either VCM 3 orVCM 16.IP406v2 supports a single VCM chosen among the following types: VCM4,VCM 5, VCM 8, VCM 10, VCM 16, VCM 20, VCM 24 and VCM 30.IP412 supports any two cards VCM's of the following types; VCM4, VCM5, VCM 8, VCM 10, VCM 16, VCM 20, VCM 24 and VCM 30.IP500 supports two variants: First is legacy VCM cards in number of twoselected between the following options: VCM4, VCM 8, VCM 16, VCM 24and VCM 30. Second option is new VCM cards in number of two from anyVCM 32 and 64.The number of calls supported on the VCM card is specified by the VCM cardnumber (i.e. VCM 5 supports 5 calls, etc).3.5 Basic Call ScenariosThe following routing scenarios are supported by the IP Office and DO NOT usethe AT&T Call Control. Local IP OFFICE phone to IP OFFICE phoneThe following routing scenarios are supported by the IP OFFICE IP PBX and DOuse the AT&T Call Control. For voice calls, the G.729 codec shall be used. Fax isnot currently supported. IP OFFICE phones to PSTN (domestic US and international).IP OFFICE phones to legacy PBX site with Cisco gateway.Legacy PBX site with Cisco gateway to IP OFFICE phones.IP OFFICE phones at one IP OFFICE IP PBX site to IP OFFICE phones atanother IP PBX site.If the customer has subscribed to Calling Plans B and C (Local), then thefollowing routing scenarios are supported by the IP OFFICE IP PBX and DO usethe AT&T Call Control. For voice calls, the G.729 or G.711 codec may be used. IPOffice selects G.729 as the highest priority codec. 2008 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&Tmarks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliatedcompanies. All content of any kind belonging to Avaya Inc. is protected by Avaya's copyright andPage 6 of 23trademark rights, and all such rights are reserved.
AT&T SIP trunkingAvaya IP Office 4.1 Customer Configuration Guide Inbound PSTN to IP OFFICE phoneOutbound local PSTN calls from the IP OFFICE phones.Outbound local N11 (i.e. 411, 911) calls from the IP OFFICE phones.4 Customer Configuration GuideThis configuration guide specifies the Avaya IP Office Communication Systemscreens that must be configured and updated to support the AT&T Voice overManaged Services.In order to enable SIP communication you will need a valid SIP trunking licenseand IP Office with VCM cards.4.1 How to identify you are running version 4.1Users can identify the version number they are running by to looking at the topline of their manager screen and identify the Manager and Core version. 2008 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&Tmarks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliatedcompanies. All content of any kind belonging to Avaya Inc. is protected by Avaya's copyright andPage 7 of 23trademark rights, and all such rights are reserved.
AT&T SIP trunkingAvaya IP Office 4.1 Customer Configuration GuideAs shown above, the IP Office Core software version is 4.1 (12).4.2 How to check for SIP Trunking LicensesTo make calls using SIP you must have a valid license that can be purchasedthrough Avaya business partners, in the number of 1, 5, 10, 20 or a combinationof all the above up to 128 instances of the same license. Avaya will provide alicense that will need to be inserted into license form. An example is provided inFigure 3. License can be shared among different SIP trunks; the number ofinstances represents the maximum number of calls that can be dialed or receivedat the same time by IP Office using any of its SIP trunks.Figure 1: License From with valid SIP license 2008 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&Tmarks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliatedcompanies. All content of any kind belonging to Avaya Inc. is protected by Avaya's copyright andPage 8 of 23trademark rights, and all such rights are reserved.
AT&T SIP trunkingAvaya IP Office 4.1 Customer Configuration GuideLicense Key is the license identifier that will be provided by Avaya businesspartners.License Type must be set to SIP Trunk Channel.License Status should be set to Valid, if the acquired license is a valid one.Instances, will display the number of license instance that have been purchased.Expiry Date will indicate the expiration of the license4.3 Setting Up IP Routes to AT&T IP NetworkThis section deals with the IP route configuration. The gateway IP address is theLAN side address of the AT&T managed router. Please contact AT&T customercare to get the correct address. 2008 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&Tmarks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliatedcompanies. All content of any kind belonging to Avaya Inc. is protected by Avaya's copyright andPage 9 of 23trademark rights, and all such rights are reserved.
AT&T SIP trunkingAvaya IP Office 4.1 Customer Configuration Guide4.4 Main SIP LineThis section deals with the SIP line tab on the SIP Line configuration.PLEASE CONTACT YOUR AT&T CUSTOMER CARE REPRESENTATIVE FORTHE AT&T IPBE (IP BORDER ELEMENT) IP ADDRESSES FOR YOUR SPECIFICPBX. You must configure a SIP line for each of the 2 AT&T BorderElements provided by AT&T Customer care.Figure 2: SIP Main LineHere is a guideline for configuration of each field. Line number is automatically assigned by Manager in an incrementalmanner.ITSP Domain Name shall be left blank 2008 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&Tmarks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliatedcompanies. All content of any kind belonging to Avaya Inc. is protected by Avaya's copyright andPage 10 of 23trademark rights, and all such rights are reserved.
AT&T SIP trunkingAvaya IP Office 4.1 Customer Configuration Guide Registration Required, shall be left un-tickedITSP IP Address shall be set to the AT&T border element associated withthis SIP line.Primary Authentication Name shall be left blankPrimary Authentication Password shall be left blankPrimary Registration Expiry shall be left as defaultSecondary Authentication Name shall be left blankSecondary Authentication Password shall be left blankSecondary Registration Expiry shall be left as defaultIn Service shall be tickedUse TEL URI shall be left un-tickedRe-INVITE Supported shall be left un-tickedCompression mode should be set to G.729(a) 8K CS-ACELPSend Port shall be set to 5060 (default)Listen Port shall be set to 5060 (default) 2008 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&Tmarks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliatedcompanies. All content of any kind belonging to Avaya Inc. is protected by Avaya's copyright andPage 11 of 23trademark rights, and all such rights are reserved.
AT&T SIP trunkingAvaya IP Office 4.1 Customer Configuration Guide4.5 SIP Line: SIP URI tabThis section deals with the SIP URI tab on the SIP Line configuration.Local URI can be set in two different modes for this configuration type:1. By editing each field individually. This mode allows setting each SIP URI tocoincide with a given DID assigned by AT&T. With this mode, SIP URIsettings are common for all users in the system.2. By setting in to Use User Data (shown above). This setting allowsdifferentiating each SIP URI to a given user in the system. The fields willbe filled in using SIP tab in User form. 2008 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&Tmarks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliatedcompanies. All content of any kind belonging to Avaya Inc. is protected by Avaya's copyright andPage 12 of 23trademark rights, and all such rights are reserved.
AT&T SIP trunkingAvaya IP Office 4.1 Customer Configuration GuideThe fields on this form are Local URI, Contact, and Display Name and aredescribed next. Local URI populates the user part of the FROM header for outboundcalls.Contact sets the user part of the CONTACT header for outbound calls.Display Name sets the display name field in the FROM header foroutbound calls.The number of simultaneous calls may also dependent on the number of callssupported on the VCM cards. 2008 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&Tmarks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliatedcompanies. All content of any kind belonging to Avaya Inc. is protected by Avaya's copyright andPage 13 of 23trademark rights, and all such rights are reserved.
AT&T SIP trunkingAvaya IP Office 4.1 Customer Configuration Guide4.6 Setting SIP tab in User FieldThis section deals with the SIP tab on the user configuration.The fields on this form are SIP Name, SIP Display Name (Alias), and contact andare described next. SIP Name populates the user part of the FROM header for outboundcalls.SIP Display Name sets the display name field in the FROM header foroutbound calls.Contact sets the user part of the CONTACT header for outbound calls.Anonymous enables the Privacy Mechanism for outbound calls according to RFC3325. 2008 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&Tmarks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliatedcompanies. All content of any kind belonging to Avaya Inc. is protected by Avaya's copyright andPage 14 of 23trademark rights, and all such rights are reserved.
AT&T SIP trunkingAvaya IP Office 4.1 Customer Configuration Guide4.7 Routing Calls to AT&TThis section describes the IP Office configuration required for sending calls to theAT&T IP FLEXIBLE REACH network.The usual system of SHORT CODE object can be used to direct calls to the AT&TIP FLEXIBLE REACH network. The following screen shot gives an example in afictitious IP Address.The fields are populated as follows: Short code – This field matches the dialed number. The sample shortcode shown above will match on a “9” followed by any number of digits(represented by “N”). The short code should end with a semi colon. Line Group ID – Set this field to the SIP URI Outgoing Group ID that it isused to connect to the AT&T IP FLEXIBLE REACH network. Feature – Set this field to “Dial”. Telephone number - is set to “N”@ IP Border Element address on theIP Flexible Reach Service ””. Note that IP Office can only send calls to 2008 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&Tmarks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliatedcompanies. All content of any kind belonging to Avaya Inc. is protected by Avaya's copyright andPage 15 of 23trademark rights, and all such rights are reserved.
AT&T SIP trunkingAvaya IP Office 4.1 Customer Configuration Guideone AT&T Border Element. If that Border Element is not available, thenthe customer must manually re-configure this value to point to thesecondary Border Element. 2008 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&Tmarks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliatedcompanies. All content of any kind belonging to Avaya Inc. is protected by Avaya's copyright andPage 16 of 23trademark rights, and all such rights are reserved.
AT&T SIP trunkingAvaya IP Office 4.1 Customer Configuration Guide4.8 Receiving Calls from AT&TThe translation of each DID to an IP Office extension is done using ICR call routefield as shown below.You must configure Incoming Call Routes for each of the SIP linesassociated with each of the 2 AT&T Border Elements provided by AT&TCustomer care. 2008 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&Tmarks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliatedcompanies. All content of any kind belonging to Avaya Inc. is protected by Avaya's copyright andPage 17 of 23trademark rights, and all such rights are reserved.
AT&T SIP trunkingAvaya IP Office 4.1 Customer Configuration GuideThe fields are populated as follows: Bearer Capability shall be set to Any Voice.Line Group Id shall be set to the Incoming Group ID of the SIP URI thatis used to receive external phone calls.Incoming Number is the called number string sent by AT&T IP FlexibleReach. If the telephone number (i.e. TN) is a virtual TN, then AT&T willsend the full 10 digit TN. If the TN is non-virtual, then AT&T will send thelast 4 digits of the TN. In the example shown above there is no numberentered so therefore all the calls are matched. In order to narrow callmatching enter here the 10 or 4 digit TN.Destination shall be set to the desired target of incoming calls that canbe an extension or hunt-group. 2008 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&Tmarks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliatedcompanies. All content of any kind belonging to Avaya Inc. is protected by Avaya's copyright andPage 18 of 23trademark rights, and all such rights are reserved.
AT&T SIP trunkingAvaya IP Office 4.1 Customer Configu
SIP trunks require the use of the VCM as described next. IP Office Communication System Small Office Edition: either VCM 3 or VCM 16. IP406v2 supports a single VCM chosen among the following types: VCM4,
