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Avid EducationCertification Exam Study GuideAvid Certified Support RepresentativeISIS 7500 & 5500ExamExam CodeType of ExamCertification LevelDurationNo. Of QuestionsPassing ScoreExam LanguageACSR sh,French,GermanTarget AudienceTechnical support staff, technical managers, installers, advanced administrators andothers who need to install, maintain, or support Avid ISIS shared storage systems.Exam PreparationSuccessful candidates will have extensive Avid ISIS experience on both 7500 7000and 5500 5000 platforms. Although course attendance is not required to take thecertification exam, Avid highly recommends candidates attend the course(s): UN422 ACSR ISIS 7500 5500The UN422 course with its hands on training will help candidates build the skills andcompetencies required for certification.CERTIFIED

CERTIFIEDCertification PathACSR ISIS 7500 & 5500The certification path provides a defined process by which individuals can preparefor the certification exam and, by extension, the role of ACSR ISIS 7500 5500.There are three possible routes into the UN422 course. Each is designed to ensurethat candidates have sufficient knowledge of and experience with the client systemsthat will be connected to the ISIS 750000 5500 system they will be supporting.Candidates are recommended to complete one of the following:1.Avid Certified Support Representative Media Composer certification, ifsupporting Media Composer clients2.Avid Certified Support Representative Pro Tools certification, ifsupporting Pro Tools clients3.Pre-requisite experience, including all of the following:a.1-yr experience installing, using, and/or supporting Media Composeror Pro Tools client systemsb.Completion of the Avid eLearning UN422 Prerequisite PackCompleting the recommended course(s), coupled with hands-on experience willhelp you build the skills and competencies need to pass the exam. Courseattendance is optional, however. If you feel you have considerable, real-worldexperience implementing, installing, administering and troubleshooting Avid ISISsystems, then you may register and take the exam at any time.Next Steps: Once you achieve ACSR ISIS certification, consider taking the Interplay433 course for certification as an ACSR Interplay Production. This is the next steptoward the ACSR Elite certification.Avid Educat ionCert if icat ion St udy Guide1

CERTIFIEDCertification Exam TopicsThe following topics are included in the certification exam. You should be wellversed in the technical and operational details of each:1.ISIS Overviewa. Explain the intercommunication between the System Director, StorageManager and Clientb. Describe the two types of ISIS File Systemc. Explain the ISIS Architecture including:i. File Systemii. Storage Manageriii. Storage Groupiv. Workspaced. Describe the various network zones2.ISIS Hardwarea. System Directori. Identify the various hardware platformsii. Describe the physical connectionsiii. Explain the steps of the software installiv. Describe System Director configurationb. ISIS Enginei. Describe storage sizesii. Explain switch generationsiii. Identify power supply considerationsc. Explain ISIS cablingi. Interconnectii. Infrastructure fiberiii. Client copperiv. Client fiberd. Calculate ISIS system bandwidthe. Describe the use of third party switchesi. Qualified vs Approvedii. AdvantagesAvid Educat ionCert if icat ion St udy Guide2

CERTIFIEDCertification Exam Topics (cont)3.ISIS softwareExplain the usage of ISIS software components:a. Software Installerb. System Director Control Panelc. ISIS Launchpadd. ISIS Management Consolee. Monitor Toolf. ISIS Profilerg. Switch Agenth. Storage Manager Agenti. Client Managerj. Benchmark Utility/PathDiag4.Explain the differences between ISIS 5500 and 7500a. Hardwareb. Software5.Explain the steps of an ISIS upgradea. System Directorb. ISIS Enginec. Clients6.ISIS ClientsIdentify the requirements of ISIS client systemsa. Hardware platformsb. Supported operating systemsc. Network interface cardsi. 1Gbii. 10Gbd. Calculate client bandwidth based on connection typee. Bandwidth testingf. Third party software interaction7.ISIS TroubleshootingExplain troubleshooting steps for various ISIS conditionsa. Drive replacementb. Redistributionc. Network Degradedd. Client connectivity problemsAvid Educat ionCert if icat ion St udy Guide3

CERTIFIEDCertification Exam Topics (cont)8.Basic NetworkingDemonstrate understanding of basic networking concepts and toolsa. Subnet Maskb. Gatewayc. Pingd. ARPe. Spanning Tree Protocolf. Link Aggregationg. DNSAvid Educat ionCert if icat ion St udy Guide4

CERTIFIEDPractice QuestionsThe following questions are not part of the current UN422 exam but are similar to thequestions likely to be asked.1. Where can you find information to identify the IP address of a device sendingbad packets to an ISB?A. The Monitor ToolB. “Network Statistics” in the Storage Manager AgentC. “Network Tools” in the ISIS Management ConsoleD. “Network Statistics” in the Switch Blade AgentE. The ISIS Network Utility2. Which tool is used to set the IP addresses of an ISIS 7500 engine?A. The Switch Blade AgentB. The Storage Manager AgentC. The Network Configuration ToolD. The ISIS Management ConsoleE. The ISIS Software installer3. True or False. ISIS clients must always be running the same software versionas the System DirectorA. TrueB. False4. True or False. ISIS requires DNS for proper operation.A. TrueB. False5. Which of the following is NOT required to configure a second ISIS 5500System Director?A. A second ISIS 5500 engineB. A second System Director LicenseC. Cables interconnecting the two System DirectorsD. 10Gb connections for each ISIS 5500 Engine on the switchE. No more than 16 direct connect clients6. Which condition will result from incorrect Client Manager Windows Firewallsettings?A. The client will be able to write to ISIS but not read from the ISIS.B. The client will be able to read from ISIS but not write to the ISIS.C. The client will not be able to connect to the ISISD. The client will connect to the ISIS but cannot mount workspacesE. The client will be limited to 50% bandwidthAvid Educat ionCert if icat ion St udy Guide5

CERTIFIEDPractice Questions (cont)7. Which tool can be used to test the bandwidth of a Linux client?A. PathDiagB. IO Perf MeterC. Benchmark UtilityD. ISIS Disk TesterE. None, Linux clients are not supported8. Which is the approximate redistribution period following an ISIS 7500 ISB isremoved from its slot?A. 1 hour for each gigabyte of dataB. 1 hour for each terabyte of dataC. 1 hour for 360GB of dataD. Removing an ISB from its slot does not cause redistributionE. Redistribution is not supported on ISIS 75009. Which of the following indicates a failure of the mirror status of an ISB’sdrives?A. Rectifying filesB. Metadata ErrorC. Disk FailureD. Memory ErrorE. None, drives in an ISB are not mirrored10. True or false. Avid recommends that Storage Groups contain an odd numberof Storage Managers.A. TrueB. False11. What is a Storage Manager?A. An ISIS 5500 Engine which has been bound to the File SystemB. An ISB which has been bound to the File SystemC. Each group of 40 drives in an ISIS 2500 EngineD. A, B and CE. None of the above12. Which of the following ISIS 7500 tools do not exist on ISIS 5500?A. The ISIS ToolboxB. The Monitor ToolC. The LDAP Sync ToolD. Storage Manager AgentE. The ProfilerAvid Educat ionCert if icat ion St udy Guide6

CERTIFIEDPractice Questions (cont)13. Which of the following ISIS 7500 components would you upgrade first?A. System DirectorB. ISBC. ISSD. IXSE. None of the above14. Which action should be performed first after inserting a replacement ISB intothe ISIS 7500 Engine?A. Bind to File SystemB. Add to Storage GroupC. Check firmware versionD. Wait for Redistribution to completeE. None of the above15. What does a status of Network Degraded indicate?A. The ISIS network is downB. ISIS switch failureC. Third party switch failureD. An ISIS switch is receiving bad packetsE. A Storage Manager is receiving bad packets16. Link Aggregation is required for:A. An ISIS system with more than 12 ISIS 7500 EnginesB. An ISIS system with more than 8 ISIS 7500 EnginesC. An ISIS system with more than 4 ISIS 5500 EnginesD. An ISIS system with more than 10 clientsE. Anytime 10Gb clients are present17. Which of the following ISIS 5500 supported third-party switches can supportmore than 4 ISIS 5500 Engines?A. 2 stacked Force10 S25 switchesB. 2 stacked Force10 S60 switchesC. 2 stacked Dell 3024 switchesD. 2 cascaded Cisco 4948E switchesE. 2 cascaded Foundry x624 switchesAvid Educat ionCert if icat ion St udy Guide7

CERTIFIEDPractice Questions (cont)18. Under what circumstances is it necessary to add an Intel i350 card to a HPZ440 for ISIS connectivity?A. AlwaysB. When dual connecting to the ISIS networkC. When connecting in Zone 3D. When connecting in Zone 4E. Never19. When must a Macintosh client’s MTU be set?A. AlwaysB. When connecting via a Myricom 10Gb cardC. When dual connecting to the ISIS networkD. When connecting in Zone 3E. When connecting in Zone 420. Which condition might cause the System Director Service to not start?A. The File System is newer than today’s dateB. The File System is more than 24 hours oldC. The File System is more than 3 days oldD. The File System is more than 7 days oldE. The File System is more than 14 days oldAvid Educat ionCert if icat ion St udy Guide8

CERTIFIEDAnswers to Practice QuestionsUse the answers below to check your knowledge on the practice questions.1. B2. A3. False4. False5. E6. A7. C8. D9. E10. False11. D12. B13. A14. C15. E16. A17. C18. B19. B20. EAvid Educat ionCert if icat ion St udy Guide9

D. 10Gb connections for each ISIS 5500 Engine on the switch E. No more than 16 direct connect clients 6. Which condition will result from incorrect Client Manager Windows Firewall settings? A. The client will be able to write to ISIS but not read from the ISIS. B. The client will be able to read from ISIS but not write to the ISIS. C.