Transcription
ShoreTel IP Phone 930DHandset User GuideSeptember 28, 2015
Legal NoticesDocument and Software CopyrightsCopyright 1998-2015 by ShoreTel Inc., Sunnyvale, California, USA. All rights reserved.Printed in the United States of America. Contents of this publication may not be reproduced or transmitted in any form or by any means, electronic or mechanical, forany purpose, without prior written authorization of ShoreTel, Inc. ShoreTel, Inc. reserves the right to make changes without notice to the specifications and materialscontained herein and shall not be responsible for any damage (including consequential) caused by reliance on the materials presented, including, but not limited totypographical, arithmetic or listing errors.TrademarksShoreTel, ShoreTel (and logo), Brilliantly Simple, Brilliantly Simple Communication, ShoreTel Connect, ShoreTel Connect ONSITE, ShoreTel Connect CLOUD, andShoreTel Connect HYBRID are registered trademarks of ShoreTel, Inc. in the United States and/or other countries. The ShoreTel logo is a trademark of ShoreTel,Inc. in the United States and/or other countries.All other copyrights and trademarks herein are the property of their respective owners.PatentsThe ShoreTel IP Phone 930D is covered by patents as listed at http://www.shoretel.com/about/patents.html.Version InformationShoreTel IP Phone 930D Handset User GuideDate: September 28, 2015Company InformationShoreTel, Inc.960 Stewart DriveSunnyvale, California 94085 USA 1.408.331.3300 1.408.331.3333 (fax)www.shoretel.comShoreTel IP Phone 930DHandset User Guide2
Table of ContentsBefore You Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7About This Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Related Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Chapter 17788Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9Getting Started with Your New Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Unpacking the Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Installing and Charging the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Attaching the Belt Clip (Optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12Plugging in a Headset (Optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12Logging In (If needed) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Overview of the IP930D . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Feature Buttons - Detail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Handset Side Views . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Your Phone’s Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Powering on the Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Turning on the Backlight after Inactivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17Using Soft Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17Using the 4-way Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17Example - Check the Call History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17Example - Speed Dial a Call from a Button Appearance . . . . . . . . . . . . . . . . . . . . . . 18Setting the Language Preference for the Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18Setting the Keypad to Automatically Lock when Idle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18Setting Keypad Sounds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19Choosing a Vibration Setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19Setting up an Audible Alert for Low Signal Strength . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19Setting up a Charging Alert . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20Disabling Ringing while Charging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20Checking the Battery Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20Guide to Status Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21LED Indicator States . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23Chapter 2Managing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25Basic Call Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25ShoreTel IP Phone 930DHandset User Guide3
Table of ContentsPlacing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Using the Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Using the Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Using a Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Display Overview with an Outbound Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Display Overview with an Incoming Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Answer using the Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Answer using the Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Answer using the Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Sending a Call to Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Diverting a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Answering Additional Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Transferring a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Making a Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Display or Drop Conference Participants . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Using the Intercom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Placing a Call On or Off Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Redialing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Using Audio Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Adjusting Ring Tone Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Adjusting Handset Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Adjusting Headset Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Adjusting Speakerphone Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Muting an Active Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Options to Configure Your Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Changing Availability State and Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Changing Automatic Off Hook Preference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Changing Ring Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Programming Your Custom Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Changing the Agent State . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Using the Directory to Find Numbers and Place Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Managing Calls with Advanced or Optional Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Programmable Custom Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Bridged Call Appearances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Silent Monitor / Barge In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Extension Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Answering a Monitored Extension’s Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Whisper Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Picking Up the Night Bell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Toggling the Hunt Group Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Overhead Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Using Group Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Parking and Unparking Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .ShoreTel Connect Client Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Web Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Chapter 3333334343434353636363637373838383939393940Using Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41Understanding Voicemail Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41Logging In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42Logging In from Your ShoreTel Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 424Handset User GuideShoreTel IP Phone 930D
Table of ContentsLogging In from Another Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Logging In from an External Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Using Your Voicemail Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Listening to and Interacting with New Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Sending Messages from Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Listening to Saved Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Accessing Mailbox Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Logging Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Returning to the Auto-Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Transferring to Assistant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Listening to Mailbox Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Leaving a Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Chapter 4Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49Problems and Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Viewing Phone Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Status Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Quick Reference of IP930D Shortcuts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Chapter 542424242434444464646464749505253Important Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55Battery and AC Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55Rechargeable Battery Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56Radio Frequency (RF) Exposure Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56ShoreTel IP Phone 930DHandset User Guide5
Table of Contents6Handset User GuideShoreTel IP Phone 930D
Before You StartThis preface contains the following topics: About This Book on page 7 Related Documents on page 8About This BookThis book is intended for those who install, administer, or use the ShoreTel IP Phone 930D. This bookspecifically describes how to install and use the IP930D handset.OrganizationThis document is divided into the following chapters: Chapter 1, Getting Started on page 9, describes how to install the handset and provides anoverview of features and settings. Chapter 2, Managing Calls on page 25, describes how to use the handset for call-handling tasks. Chapter 3, Using Voicemail on page 41, provides information about the voicemail menu andrelated features. Chapter 4, Troubleshooting on page 49, offers help for identifying and fixing issues. Chapter 5, Important Information on page 55, contains guidelines for using the batteries and ACadapter, as well as information to about radiation exposure compliance.ShoreTel IP Phone 930DHandset User Guide7
Before You StartConventionsConventionsThe following typographical marking conventions are used in this document.MarkingMeaningBoldNames of interface objects, such as buttons and menus.BlueCross references with hyperlinks. Click the blue text to go to the indicatedsection. All chapters have a list of section links on the first page.Note: Table of Contents entries are also links, but they are not shown in blue.Related DocumentsThe following documents are also available:8 ShoreTel IP Phone 930D Planning and Installation Guide ShoreTel IP Phone 930D Base Station and Repeater User GuideHandset User GuideShoreTel IP Phone 930D
CHAPTER1.Getting StartedGetting Started with Your New Phone . 10Unpacking the Box. 10Installing and Charging the Battery. 11Attaching the Belt Clip (Optional). 13Plugging in a Headset (Optional). 13Logging In (If needed) . 14Overview of the IP930D . 15Feature Buttons - Detail. 15Handset Side Views. 16Your Phone’s Display. 17Powering on the Handset . 17Turning on the Backlight after Inactivity . 18Using Soft Keys . 18Using the 4-way Controller . 18Setting the Language Preference for the Handset . 19Setting the Keypad to Automatically Lock when Idle . 19Setting Keypad Sounds . 20Choosing a Vibration Setting . 20Setting up an Audible Alert for Low Signal Strength . 20Setting up a Charging Alert . 21Disabling Ringing while Charging . 21Checking the Battery Level. 21Guide to Status Icons. 22LED Indicator States . 24ShoreTel IP Phone 930DHandset User Guide9
1Getting StartedGetting Started with Your New PhoneGetting Started with Your New PhoneThis section describes how to set up your new ShoreTel IP Phone 930D.Unpacking the BoxMake sure that all of the following items are included in your handset package:10 1 x IP930D handset with battery cover 1 x battery 1 x charging stand 1 x AC adapter with plug adapters 1 x belt clipHandset User GuideShoreTel IP Phone 930D
1Getting StartedInstalling and Charging the BatteryInstalling and Charging the Battery1. Remove the battery cover by pushing down at the horizontal mark on the cover and slidingdownward.2. Align the battery so that the battery contacts face the bottom of the handset and the contacts align.Insert the bottom end of the battery first.3. Push the downward on the battery until it snaps into place.4. Replace the cover and slide it upward into place until it locks.ShoreTel IP Phone 930DHandset User Guide11
1Getting StartedInstalling and Charging the Battery5. Connect the AC adapter to the ja
ShoreTel IP Phone 930D Base Station and Repeater User Guide Marking Meaning Bold Names of interface objects, such as buttons and menus. Blue Cross references with hyperlinks. Click the blue text to go to the indicated section. All chapters have a list of section links on the first page.
