Transcription
ShoreTel IP Phone 480/480gUser GuideAugust 2013
Legal NoticesDocument and Software CopyrightsCopyright 1998-2013 by ShoreTel Inc., Sunnyvale, California, USA. All rights reserved.Printed in the United States of America. Contents of this publication may not be reproduced or transmitted in any form or by any means, electronic or mechanical, forany purpose, without prior written authorization of ShoreTel, Inc. ShoreTel, Inc. reserves the right to make changes without notice to the specifications and materialscontained herein and shall not be responsible for any damage (including consequential) caused by reliance on the materials presented, including, but not limited totypographical, arithmetic or listing errors.TrademarksShoreTel, ShoreTel (and logo), Brilliantly Simple, Brilliantly Simple Communication, ShoreGear, ShorePhone, and ShoreWare are registered trademarks ofShoreTel, Inc. in the United States and/or other countries. The ShoreTel logo is a trademark of ShoreTel, Inc. in the United States and/or other countries.All other copyrights and trademarks herein are the property of their respective owners.PatentsThe ShoreTel IP Phone 480/480g is covered by patents as listed at http://www.shoretel.com/about/patents.html.Version InformationShoreTel IP Phone 480/480g User GuideDocument Part Number: 800-1761-01Date: August 6, 2013Company InformationShoreTel, Inc.960 Stewart DriveSunnyvale, California 94085 USA 1.408.331.3300 1.408.331.3333 (fax)www.shoretel.comShoreTel IP Phone 480/480gUser Guide2
Table of ContentsBefore You Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5About This Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Related Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Chapter 16666Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7Overview of the ShoreTel IP Phone 480/480g . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Your Phone’s Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Call Appearance Buttons and Programmable Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Soft Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Your Phone’s Backlight Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12Adjusting the Display Contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12Reducing Glare on the Phone’s Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12Setting up Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12Assigning Your Extension to the Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Logging in to the Voicemail System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Unassigning Your Extension from the Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Operating Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Placing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Adjusting the Ring and Listening Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17Turning off the Phone’s Ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17Muting a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17Guide to the Icons Displayed on Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18Using Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22Using the Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23Making a Call Using Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23Accessing Speed Dial Numbers in the Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24Finding Detailed Contact Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24Using the Intercom through Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25Dialing a Voice Mailbox from Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25Sending a Whisper Page through Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25Using the Call History Viewer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26Viewing a List of All Calls Placed, Received, or Missed . . . . . . . . . . . . . . . . . . . . . . . . . . 26Placing a Call Using the History Viewer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27Using the Intercom through the History Viewer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27Deleting a Call from the History Viewer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27ShoreTel IP Phone 480/480gUser Guide1
Table of ContentsInteracting with Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Placing a Call on Hold or off Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Answering and Switching Among Multiple Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Diverting an Incoming Call to Voicemail or Another Number . . . . . . . . . . . . . . . . . . . . . .Transferring a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Parking and Unparking Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Picking up an Incoming Call for Another Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Chapter 2Customizing Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33Overview of Customizing Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Configuring Programmable Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Understanding Call Handling Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Changing Your Active Call Handling Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Specifying Options for Call Handling Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Changing Your Automatic Off-Hook Preference to Headset . . . . . . . . . . . . . . . . . . . . . . . . . .Changing the Ringtone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Changing the Time Zone of Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Enabling Simultaneous Ring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Enabling Handsfree Mode to Suppress Dial Tone for Off-Hook Headsets . . . . . . . . . . . . . . .Modifying the Workgroup Agent State . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Enabling or Disabling Simultaneous Ringing on Additional Phones . . . . . . . . . . . . . . . . . . . .Moving a Call to Another Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Chapter 34445454646Using Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49Voicemail Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Using Visual Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Interacting with Messages in Visual Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Viewing Saved Messages in Visual Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Deleting Messages in Visual Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Using the Voicemail System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Logging in to the Voicemail System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Interacting with New Messages in the Voicemail System . . . . . . . . . . . . . . . . . . . . . . . . .Listening to Saved Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Sending Messages from Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Leaving a Message and Using Message Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Using Mailbox Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Chapter 534343536363738383940404142Using Advanced Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43Making a Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Using the Join Feature to Conference Active Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Using the Intercom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Other Advanced Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Chapter ting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65Problems and Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 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Table of ContentsViewing Phone Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67Rebooting Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67ShoreTel IP Phone 480/480gUser Guide3
Table of Contents4User GuideShoreTel IP Phone 480/480g
Before You StartThe following sections provide an overview of this book:About This Book. 6Organization . 6Conventions. 6Related Documents . 6ShoreTel IP Phone 480/480gUser Guide5
Before You StartAbout This BookAbout This BookThis book is intended for those who use the ShoreTel IP Phone 480/480g. It describes the phone’sfeatures and how to use the phone.OrganizationThis document is divided into the following chapters: Chapter 1, Getting Started on page 7, provides an overview of the phone and describes how to setup the phone and use it for common tasks. Chapter 2, Customizing Your Phone on page 33, explains how to customize your phone throughfeatures such as call handling modes and ring tones. Chapter 3, Using Advanced Features on page 43, describes how to use the phone to performadvanced tasks, such as making conference calls. Chapter 4, Using Voicemail on page 49, describes how to use visual voicemail and the voicemailsystem to listen to messages and perform other tasks related to your voice mailbox. Chapter 5, Troubleshooting on page 65, provides information about simple approaches toaddressing issues with your phone.ConventionsThe following typographical conventions are used in this document:FontDescriptionBoldKeys that you press on the phoneBlueCross references with hyperlinks. Click the blue text to go to the indicatedsection. All chapters have a list of section links on the first page.Note: Table of Contents entries are also links, but they are not blue.Related DocumentsThe following documents are also available:6 Wall Mount Installation describes how to mount the phone on a wall. Quick Reference provides shortcuts for performing common tasks with the phone. Quick Install Guide describes the ports on the back of the phone and how to adjust the tilt angle ofthe phone when it is used on a desk.User GuideShoreTel IP Phone 480/480g
CHAPTER1.Getting StartedThis chapter provides an introduction to the ShoreTel IP Phone 480/480g. It contains the followinginformation:Overview of the ShoreTel IP Phone 480/480g . 9Your Phone’s Display. 10Call Appearance Buttons and Programmable Buttons . 11Soft Keys . 11Your Phone’s Backlight Operation . 12Adjusting the Display Contrast . 12Reducing Glare on the Phone’s Screen . 12Reducing Glare on the Phone’s Screen. 12Assigning Your Extension to the Phone. 13Logging in to the Voicemail System. 13Unassigning Your Extension from the Phone . 13Operating Your Phone. 14Placing Calls . 14Answering Calls . 15Adjusting the Ring and Listening Volume . 17Turning off the Phone’s Ringer . 17Muting a Call. 17Guide to the Icons Displayed on Your Phone. 18Using the Directory. 23Making a Call Using Directory . 23Accessing Speed Dial Numbers in the Directory . 24Using the Intercom through Directory . 25ShoreTel IP Phone 480/480gUser Guide7
1Getting StartedDialing a Voice Mailbox from Directory . 25Sending a Whisper Page through Directory . 25Using the Call History Viewer . 26Using the Call History Viewer. 26Viewing a List of All Calls Placed, Received, or Missed . 26Placing a Call Using the History Viewer . 27Using the Intercom through the History Viewer . 27Deleting a Call from the History Viewer . 27Interacting with Calls . 28Placing a Call on Hold or off Hold. 28Answering and Switching Among Multiple Calls. 28Diverting an Incoming Call to Voicemail or Another Number. 29Transferring a Call . 30Answering and Switching Among Multiple Calls. 28Parking and Unparking Calls . 318User GuideShoreTel IP Phone 480/480g
Overview of the ShoreTel IP Phone 480/480gGetting StartedOverview of the ShoreTel IP Phone 480/480gWelcome to your ShoreTel IP phone!Figure 1 provides an overview of the IP480/480g phone components. Figure 2 on page 10 shows theports on the back of the phone.Handset withfinger restDisplay areaProgrammablecall appearance buttonsEight custom buttons with tri-colorLED indicators show active, incoming,and on-hold calls. They can also beconfigured as monitored extensions,speed dial keys, or other functions.Indicator LEDFlashing light alertsyou to incoming callsand unheard voicemessages.SpeakerDelivers high-quality,wideband soundSoft KeysContext-sensitivefunctions defined indisplay areaNavigation keypad andselector buttonSelect options inthe interface.Dial PadMicrophoneAudio Control KeysVolume button controls handset,headset, speaker, and ring volume.Headset, Mute, and Speaker buttonsare illuminated when functions areactive.Function KeysPerform core telephonyfunctions: Voicemail,Directory, History,Transfer, Conference,and Hold.Figure 1: ShoreTel IP Phone 480/480g ComponentsShoreTel IP Phone 480/480gUser Guide91
1Getting StartedYour Phone’s DisplayHandset Jack ishearing aid compatibleHeadset JackPC PortNetwork andPower PortFigure 2: Ports on the Back of the IP Phone 480/480gYour Phone’s DisplayThe display screen on your ShoreTel IP phone shows your name and extension, call handling mode,call appearance buttons, workgroup agent status, programmed buttons, and other information.Figure 3 shows the elements on the phone display screen.10User GuideShoreTel IP Phone 480/480g
Call Appearance Buttons and Programmable ButtonsGetting StartedCurrentcall t statusMissed w active,incoming, orheld callsProgrammablebuttons providecustom function
The display screen on your ShoreTel IP phone shows your name and extension, call handling mode, call appearance buttons, workgroup agent status, programmed buttons, and other information.
