Transcription
Computing, Communications, andInformation TechnologiesFiscal Year 2016 Budget Presentation
2Current Role(s) – the “org chart” view Client / Web Services Help Desk / 7x24 CTLM Lab / PrintingDesktop / Client SupportLab Support / Classroom SupportWebsite Infrastructure SupportEnterprise Services Banner / Business Process Support / Business IntelligenceSystem Integration / Database SupportEmailLearning Management System (Blackboard)Communications & Networking Infrastructure Telecommunications / Networking (“Voice & Data”)Server AdministrationData Center Operations (Backups, etc)Information SecurityHigh Performance Computing
3Expenditures by CCIT TeamGeneralOperating% of CCITLaborFTEGeneral CCIT 179K9.6% 0.2M2.0Client / Web Services 215K11.5% 1.8M20.5Enterprise Systems 716K38.3% 2.2M15.5Communications & Networking ** 610K32.7% 1.3M20.0High Performance Computing 145K7.8% 0.4M3.0 1.865M100% 5.9M59.5 0.3M1.5TOTALTelecommunications (Voice) ** 583K Total Operating: 8.8M, labor 70% of overall budget 85‐90% of non‐labor operating budget committed to simply“running” existing services: Maintenance, licenses, hardware,network services
4Vision for IT Services at Mines Create a culture of partnership, collaboration, and servicewith entire Mines communityDevelop IT architecture that can respond to changingconditions / new opportunitiesConsider best-in-class technology solutions to promotebusiness efficiencies and support future agilityDevelop IT funding models to sustain core service, supportinnovation, facilitate growth Increase proportion of budget dedicated to “Grow” &“Transform” (rather than simply “Run”)con’t
5Vision for IT Services at Mines, con’t Optimize use of technology in teaching / learning incollaboration with academic leadership & CITLImprove student outcomes through institutionalapproach that strategically leverages technologyProvide world-class cyber-infrastructure to empowerresearch Much more than High Performance ComputingDevelop strategies for support of BYOD, mobile, andcloud environmentsEvolution of IT Services: What we do, how we do it
Intersection of Strategic Plan / VisionExamples 6Goal 1: “Expand active-learning instruction using best-in-classpedagogical and technological practices” Goal 2: “Build a student-centered campus ” Goal 3: “Continually investigate new technologies and markettrends ”“Support research innovation ”Goal 4: “Develop and support campus infrastructure and processes tomatch Mines’ aspirations ”“Incorporate strategy to sustain and improve capitalinfrastructure”“Assess and reconfigure administrative processes to promoteinstitutional efficiency ”“Upgrade and enhance instructional infrastructure ”“Enhance and expand research infrastructure ”
7Key Strategies Building / strengthening relationships Customer-centric, partnership approachListening / Engaging all constituents (faculty, staff, student)Academic / Student Life / Administrative / ResearchIT Strategic Planning / Operational Planning Project / Portfolio ManagementDemonstrable tie to Mines Strategic Plan with key metrics for all areas3 year rolling strategic view; Annual operational prioritiesInformed Decision Making Open to – and aware of – alternative ideas / best practicesDetermine KPI’s, cycle of measurement & adjustmentTransform budget approach / view for IT Align with operation – operating / capital / innovationAllow for multi-year perspective of capital investment
8Key Strategies Budgetary Perspective Maximize current resources – funding & personnel Develop IT funding models to sustain core service,facilitate growth, support innovation Clear identification of infrastructure & other capital needs Mandatory vs. Required vs. Transformative priorities Address budgetary support for instructional technologies Restructure telecommunications (voice & data services)budget Address convergence of voice and data Supports periodic, significant capital investments Begin shift in budget model: “Run” “Grow” / “Transform”
9Key Strategies Budgetary Perspective Short Term (Coming Year) Resources for Project / Portfolio Management (Personnel, Capital)Capital investments: Data networking, Storage, ServersPersonnel: Address dramatic increase in data networking supportLonger Term (Future Years) Research Support / Cyber-InfrastructureSolid capital funding model for infrastructure Hardware and softwareMulti-year perspective / approachSolid funding model for telecommunications Inclusive of voice and dataIncrease proportion of budget dedicated to “Transform” Operating / CapitalAnticipated personnel needs: Technology training: instructional, administrative, Research / Cyber-Infrastructure SupportInstructional technologist / multi-media support
10Summary Vision: Co-creation of effective, innovative solutions that support all aspectsof Mines’ strategic and operational goalsExceed student, faculty & staff expectations regarding technologyinfrastructure, services, and supportAn evolution of CCIT – what we do and how we do itStrategies: Creating strong partnershipsLeveraging best practicesEvolution of budgeting / funding modelsResults: Increased level of support for students / academic units / student life /researchIncreased effectiveness and efficiency of business operationsSustainable funding modelAgility and ability to evolve, grow, and transform IT services in supportof Mines’ strategic plan
Help Desk / 7x24 CTLM Lab / Printing . Expenditures by CCIT Team General Operating % of CCIT Labor FTE GeneralCCIT 179K 9.6% 0.2M 2.0 Client/ Web Services 215K 11.5% 1.8M 20.5 EnterpriseSystems 716K 38.3% 2.2M 15.5
