Transcription
Programming & Operations GuideIssue 2.1December 2008
Vertical Communications, Inc. reserves the right to revise this publication and to makechanges in content without notice. 2008 by Vertical Communications, Inc. All rights reserved.This publication contains proprietary and confidential information of Vertical Communications, Inc. The contents of this document may not be disclosed, copied or translated by thirdparties, in any form, or by any means known, or not now known or conceived, without priorexplicit written permission from Vertical Communications, Inc.LIMIT OF LIABILITY/DISCLAIMER OF WARRANTYVertical Communications, Inc. makes no representation or warranties with respect to theaccuracy or completeness of the content of this publication and specifically disclaims anyimplied warranty of merchantability or fitness for any particular purpose, and shall not beliable for any loss of profit or any other commercial damage, including but not limited to,special, incidental, or consequential.TRADEMARKSVertical Communications and the Vertical Communications logo and combinations thereofare trademarks of Vertical Communications, Inc. All other brand and product names areused for identification only and are the property of their respective holders.RESTRICTED RIGHTS LEGENDUse, duplication, or disclosure of the technical data contained in this document by the Government is subject to restrictions as set forth in subdivision (c) (1) (ii) of the Rights in Technical Data and Computer Software clause at DFARS 52.227-7013 and/or in similar orsuccessor clauses in the FAR, or in the DOD or NASA FAR Supplement. Unpublishedrights reserved under the Copyright Laws of the United States. Contractor/manufacturer isVertical Communications, Inc., 10 Canal Park, Suite 602, Cambridge, MA 02141-2249.Issue 2.1December 2008
REVISION HISTORYIssue2.1DateDocumentation Changes12-08 New manual consolidates Programming & Operations intoone book.- Material is divided into: 1) Basic Features, A) Networking,B) VoIP, C) Voicemail, D) Quick Ref, and E) Quick Start.- No Release 2.0 system features have been added orremoved.2.007-08 A "Quick Start Topics" appendix is added.see Tableof ContentsE-1Use of Vertical Ranger digital cordless phones is supported1-146A Company Directory feature is added that adds PGM 110 FLEX 3 & 4 for first/last names. A 6* station programmingcode is added to record the VMIB Subscriber Name.Also, a new CCR dial digit (12) is added, which represents aCompany Directory request.1-42A new CCR dial digit is added to PGM 228 to indicate aMailbox Owner button. Also, 3 new destinations are added:Busy, Time Out/Error, and No Answer.Issue 2.1Page No.1-1221-122 &1-121PGM 141 - FLEX 11 is added to enable/disable the marking ofa CO line(s) for 911 use.1-5Daylight Saving Time feature is added (PGM 178 -FLEX 3-5)1-231DND Forward feature is added (PGM 113 - FLEX 19)1-47911 feature is added.1-5The Weekly Time Table (PGM 233) is modified to add LunchStart and End Times.1-14Pre-selected Message DND feature is added (PGM 113 FLEX 16)1-48A "DID Call Routing and Incoming CLI" feature is added(PGM 237).1-127December 2008
REVISION 8 DID/DISA DND/ePre-selected Message Destination feature is1.0Page No.1-120added to PGM 167. This feature replaces previous PGM 167-FLEX 4 features of Busy Prompt Usage, Error PromptUsage, DND Prompt Usage, No Answer Prompt Usage, andAttendant Transfer Prompt Usage and moves them to PGM167 - FLEX 5. This move displaces Reroute Busy Destination,Reroute Error Destination, and Reroute No AnswerDestination from FLEX 5-7 to FLEX 6-8.PGM 143 - FLEX 14-18 are added to reflect features of:- Screening1-221- Double CLI Service/Calling Party Number Service1-142- Deny Incoming Call1-221- ICLID Usage1-127PGM 324 - FLEX 9-11 are added to reflect features of NetFirewall Routing, Authorization Code COS Use, and SMDRDial Hidden.A-25Transit-Out Security feature is added.A-1901-08 Initial Release--NOTES -- 1) Manual contains information on ISDN, DCOB,and SMS. These features are not currentlysupported. 2) Information pertaining to DIDpertains only to SIP Trunking.Issue 2.1December 2008
ContentsChapter 1Basic System FeaturesGeneral Information - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-1Reference Material - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-1About This Guide - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-2Programming Guidelines - - - - - - - - - - - - - - - - - - - - - - - - - 1-2911 Feature - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-5Attendant Service - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-6Assigning an Attendant - - - - - - - - - - - - - - - - - - - - - - - - - - 1-6Attendant Call & Queuing - - - - - - - - - - - - - - - - - - - - - - - - 1-7Attendant Forward - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-8Attendant Intrusion - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-8Attendant Override - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-9Attendant Recall - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-10LCD Date/Time Display - - - - - - - - - - - - - - - - - - - - - - - - - 1-11Day/Night Service - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-12Outgoing Access - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-15DSS/BLF Consoles - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-16ICM Box Music - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-17Station Feature Cancel - - - - - - - - - - - - - - - - - - - - - - - - - 1-18Call Control - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-18Account Code - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-18Authorization Code - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-20Automatic Call Release - - - - - - - - - - - - - - - - - - - - - - - - - 1-22Class Of Service (COS) - - - - - - - - - - - - - - - - - - - - - - - - - 1-23System Speed Zone - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-29Walking Class of Service (Walking COS) - - - - - - - - - - - - 1-30Call Handling - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-31Alarm - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-31Issue 2.1SBX IP 320 Programming & Operations GuideDecember 2008
ContentsTOC-2Automatic Incoming Fax Transfer - - - - - - - - - - - - - - - - - Automatic Privacy - - - - - - - - - - - - - - - - - - - - - - - - - - - - Barge In - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Background Music (BGM) - - - - - - - - - - - - - - - - - - - - - - - Call Log (Models 7208D/7224D only) - - - - - - - - - - - - - - - Camp-on - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Chime Bell - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - CLI Display - SLT Feature - - - - - - - - - - - - - - - - - - - - - - - Company Directory - - - - - - - - - - - - - - - - - - - - - - - - - - - - Data Line Security - - - - - - - - - - - - - - - - - - - - - - - - - - - - Dialing Security - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Distinctive Ring Tone - - - - - - - - - - - - - - - - - - - - - - - - - - Do Not Disturb (DND) - - - - - - - - - - - - - - - - - - - - - - - - - - Do Not Disturb (DND) Forward to Voice Mail - - - - - - - - - Do Not Disturb (One Time DND) - - - - - - - - - - - - - - - - - - Do Not Disturb (DND) with Pre-Selected Message - - - - - Emergency Intrusion - - - - - - - - - - - - - - - - - - - - - - - - - - - Extend CO-to-CO Connection - - - - - - - - - - - - - - - - - - - - Flash - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Flex Buttons - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Forced Hands-Free Mode - - - - - - - - - - - - - - - - - - - - - - - Forced Trunk Disconnect - - - - - - - - - - - - - - - - - - - - - - - Headset - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Hot Desk - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - In-Room Indication - - - - - - - - - - - - - - - - - - - - - - - - - - - - Intercom Signal Mode (HF/TN/PV) - - - - - - - - - - - - - - - - - Intercom Tenancy Group - - - - - - - - - - - - - - - - - - - - - - - Message Wait and Call Back - - - - - - - - - - - - - - - - - - - - - Message Wait Indicator LEDs - - - - - - - - - - - - - - - - - - - - Message Wait Indication (MWI) - SLT Feature - - - - - - - - Messages (Customized Display Text) - - - - - - - - - - - - - - Mobile Extension - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Music On Hold (MOH) - - - - - - - - - - - - - - - - - - - - - - - - - -Issue 2.1SBX IP 320 Programming & Operations 81-601-611-621-631-641-671-671-701-73December 2008
ContentsTOC-3Mute - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-74On-Hook Dialing - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-75Remote Mobile Extension Control - - - - - - - - - - - - - - - - - - 1-76Station Call Coverage - - - - - - - - - - - - - - - - - - - - - - - - - - 1-77Station Name Programming (Dial-by-Name) - - - - - - - - - - 1-78Station Port Blocking - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-80Station User Programming - - - - - - - - - - - - - - - - - - - - - - - 1-80Station Relocation - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-81Station Serial Call (Internal Calls Only) - - - - - - - - - - - - - - 1-82Time & Date Setup (Digital network Only) - - - - - - - - - - - - 1-82Voice Over - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-82Wakeup - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-84Conference Calls - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-86Multi-line Conferences - - - - - - - - - - - - - - - - - - - - - - - - - - 1-86Conference Room - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-87Paging Conference - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-90SLT Conference (Brokers Call) - - - - - - - - - - - - - - - - - - - - 1-91External Device Control - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-91Door Open - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-91Doorboxes - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-92Loud Bell - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-94Hunt Groups - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-95Circular/Terminal Hunt Groups - - - - - - - - - - - - - - - - - - - - 1-98Unified Call Distribution Groups (UCD Groups) - - - - - - - 1-100Ring Hunt Groups - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-112Voice Mail Hunt Groups (SLT only) - - - - - - - - - - - - - - - - 1-114Pick-Up Groups - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-115Hunt Group Name Service - - - - - - - - - - - - - - - - - - - - - - 1-115Incoming Call Pickup - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-117CO Line Name - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-117Customer Call Routing (CCR) with Voice Mail - - - - - - - - 1-117Direct Inward Dialing (DID) - - - - - - - - - - - - - - - - - - - - - 1-123DID Call Routing with Incoming CLI - - - - - - - - - - - - - - - 1-126Issue 2.1SBX IP 320 Programming & Operations GuideDecember 2008
ContentsTOC-4DID/DISA Call Routing for Station in DND or Pre-selectedMessage Mode - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Direct Inward System Access (DISA) - - - - - - - - - - - - - - Preferred Line Answer (PLA) - - - - - - - - - - - - - - - - - - - - Ring Assignment - - - - - - - - - - - - - - - - - - - - - - - - - - - - Universal Night Answer (UNA) - - - - - - - - - - - - - - - - - - - IP Phone Reroute Service - - - - - - - - - - - - - - - - - - - - - - - - ISDN Service - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Calling Line Identification Presentation (CLI) - - - - - - - - - Calling Party Number (CPN) Service - - - - - - - - - - - - - - Linked Stations - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Executive/Secretary Pairs - - - - - - - - - - - - - - - - - - - - - - Linked-Pair Stations - - - - - - - - - - - - - - - - - - - - - - - - - - Outgoing Call Access - - - - - - - - - - - - - - - - - - - - - - - - - - - - Basic Access - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Call Time Restriction - - - - - - - - - - - - - - - - - - - - - - - - - CO Line Queuing - - - - - - - - - - - - - - - - - - - - - - - - - - - - CO Step Call - SLT Phones Only - - - - - - - - - - - - - - - - - Emergency Call Service - - - - - - - - - - - - - - - - - - - - - - - Hot Line & Warm Line - - - - - - - - - - - - - - - - - - - - - - - - - Least Cost Routing (LCR) - - - - - - - - - - - - - - - - - - - - - - Memory Dialing - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Private Line (Digital Phones only) - - - - - - - - - - - - - - - - Paging - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Internal, External, All-Call, and Meet-Me Page - - - - - - - Pre-recorded (VMIB) Message - - - - - - - - - - - - - - - - - - SOS Paging (Digital Phones only) - - - - - - - - - - - - - - - - Push-to-Talk (PTT) - (Nomad IP Phones only - - - - - - - - Rerouting - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Call Forward - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Call Transfer - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Holding and Parking - - - - - - - - - - - - - - - - - - - - - - - - - - Pick-Up - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -Issue 2.1SBX IP 320 Programming & Operations 1-1811-1841-188December 2008
ContentsTOC-5Software Upgrade - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-191LAN Connection - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-191Modem Connection - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-193Serial (COM port) - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-195Station Message Detail Recording (SMDR) - - - - - - - - - - - - 1-197Print-out - Lost Call - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-200Supplementary Service - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-203Collect Call Blocking for E1-R2 and LCO (for Brazil) - - - - 1-203Message Wait Notification to Mobile Extension (SIP Trunks only)1-204Traffic Analysis - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-204Attendant Reports - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-206Call Reports - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-207CO Reports - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-209Hardware (H/W) Unit Reports - - - - - - - - - - - - - - - - - - - - 1-210Other Programming Tables - - - - - - - - - - - - - - - - - - - - - - - - 1-212Station Attributes I (PGM 111) - - - - - - - - - - - - - - - - - - - 1-212Station Attributes II (PGM 112) - - - - - - - - - - - - - - - - - - - 1-213Station Attributes III (PGM 113) - - - - - - - - - - - - - - - - - - 1-214Station Attributes IV (PGM 114) - - - - - - - - - - - - - - - - - - 1-215SMDR Account Group (PGM 124) - - - - - - - - - - - - - - - - 1-216Copy DSS Button (PGM 125) - - - - - - - - - - - - - - - - - - - - 1-217Station IP List (PGM 126) - - - - - - - - - - - - - - - - - - - - - - 1-217Display Station Number By COS / By CO Group (PGM 130-131)1-218CO Line (PGM 140-146) - - - - - - - - - - - - - - - - - - - - - - - 1-218Slot Base Program (PGM 155) - - - - - - - - - - - - - - - - - - - 1-223System Data (PGM 160-184) - - - - - - - - - - - - - - - - - - - - 1-224System Timers (PGM 180-184) - - - - - - - - - - - - - - - - - - 1-232DCOB Attribute (PGM 186-187) - - - - - - - - - - - - - - - - - - 1-235ISDN System Base Program - - - - - - - - - - - - - - - - - - - - 1-237Tables - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-238Nation Specific (PGM 400-424) - - - - - - - - - - - - - - - - - - 1-239Initialization (PGM 450) - - - - - - - - - - - - - - - - - - - - - - - - 1-244Issue 2.1SBX IP 320 Programming & Operations GuideDecember 2008
ContentsTOC-6Print Prot Database (PGM 451) - - - - - - - - - - - - - - - - - - - 1-245Appendix ANetworking ServicesInternet Protocol (H.450) - - - - - - - - - - - - - - - - - - - - - - - - - - - A-1Networking Basics - - - - - - - - - - - - - - - - - - - - - - - - - - - - - A-1Display Messages (Absent Text Message) - - - - - - - - - - - - A-2Attendant Call Service (CAS) - - - - - - - - - - - - - - - - - - - - - A-2Busy Lamp Field (BLF) - - - - - - - - - - - - - - - - - - - - - - - - - - A-3Call Completion - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - A-4Call Offer - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - A-5Centralized SMDR for Network (Transit) Calls - - - - - - - - - - A-6Centralized Voice Mail System (VMS) - - - - - - - - - - - - - - - A-7CO Ring Assignment - - - - - - - - - - - - - - - - - - - - - - - - - - - A-7CO Transit - In - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - A-8CO Transit - Out - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - A-9Do-Not-Disturb (DND) with Network Calls - - - - - - - - - - - - A-10Identification Service - - - - - - - - - - - - - - - - - - - - - - - - - - A-11Network Message Waiting Indicator (MWI) - - - - - - - - - - - A-11Network Call (Net Call) - - - - - - - - - - - - - - - - - - - - - - - - - A-13Network (Net) Call Forward - - - - - - - - - - - - - - - - - - - - - - A-14Network Follow-Me Forward - - - - - - - - - - - - - - - - - - - - - A-15Network Conference - - - - - - - - - - - - - - - - - - - - - - - - - - - A-16Network Firewall Routing - - - - - - - - - - - - - - - - - - - - - - - A-17Network (Net) Transfer - - - - - - - - - - - - - - - - - - - - - - - - - A-17Security of Transit-Out Code with registered IP - - - - - - - - A-18VOIP Networking - - - - - - - - - - - - - - - - - - - - - - - - - - - - - A-19Networking Programming Tables - - - - - - - - - - - - - - - - - - - - A-22Networking Basic Attributes (PGM 320) - - - - - - - - - - - - - A-22Networking Supplementary Attributes (PGM 321) - - - - - - A-23Networking CO Line Attributes (PGM 322) - - - - - - - - - - - A-24Networking Routing Table (PGM 324) - - - - - - - - - - - - - - A-24Issue 2.1SBX IP 320 Programming & Operations GuideDecember 2008
ContentsAppendix BTOC-7VoIP ServiceCall by IP Address - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - B-1Call by Routing Table - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - B-2Early H.245 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - B-4H.245 Tunneling - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - B-4Normal/Fast mode for H.323 - - - - - - - - - - - - - - - - - - - - - - - - - B-5TOS for H.323 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - B-5Other VOIB Programming Codes - - - - - - - - - - - - - - - - - - - - - - B-7VOIP IP Setting (340) - - - - - - - - - - - - - - - - - - - - - - - - - - - B-7Gatekeeper Setting (PGM 341) - - - - - - - - - - - - - - - - - - - - B-9RSG/IP Phone Programming (PGM 380-397) - - - - - - - - - B-10SIP Programming (PGM 500-501) - - - - - - - - - - - - - - - - - - - - B-14SIP Attributes I (PGM 500) - - - - - - - - - - - - - - - - - - - - - - - B-14SIP Attributes II (PGM 501) - - - - - - - - - - - - - - -
SBX IP 320 Programming & Operations Guide Contents Chapter 1 Basic System Features General Information - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-1
