Transcription
HOW TO AUTOMATICALLY POPULATE THE CMDBMartijn Braamskamp // Head of Presaleswww.softline-group.com
»Achieving Compliance, Control& Cost savings for your IT.«2
AGENDA//1Softline Solutions//2IT Asset Management//3From ITAM to ITSM//4Populate the CMDB//5Service mapping//6Asset Enrichment//7Take aways3
PORTFOLIO AT A GLANCEIT Asset Management HoI: ITAM StrategyHoI: ITAM AssessmentHoI: ITAM Business caseITAM ProcessesDefine ITAM teamSAM communication planPublisher onboardingSAM as a ServiceApplication PortfolioManagementLicense Management Audit DefenseAudit runbookCompliance reportingRenewal optimisationCloud Incentives (O365)ITAM toolingSpecialist Resources Licensing skills Temporary staff 4FlexeraOctopus CloudServiceNowSnow SoftwareData Quality HW Asset verification Asset StatusSaaS / Cloud Management Discover SaaS appsManage SaaS SpendSecure SaaS accessCloud ManagementCloud spend optimization
IT ASSET MANAGEMENT
HOUSE OF ITAM HOUSE OF ITAM ITAM MATURITY(conform ISO/IEC 19770-1:2017)TIER 33 – OPTIMISATION2 – LIFE CYCLE INTEGRATION1 – TRUSTWORTHY DATATIER 2 COST SAVINGS TIER 16CONTROLCOMPLIANCE
HOUSE OF ITAM HOUSE OF ITAM SERVICE LEVELand RISK MANAGEMENTCONTRACTMANAGEMENTRELEASEand EMENTPLANNINGPLAN IMPROVEMENTCHANGEMANAGEMENT PERFORMANCESPECIFYOPERATIONISO/IEC 19770-1:2017MANAGEMENT PROCESSESORGANISATION1 – TRUSTWORTHY DATARETIREACQUIREor DEVELOPLEADERSHIP2 – LIFE CYCLE INTEGRATIONMAINTAINSUPPORT3 – OPTIMISATION COST ANCE
HOUSE OF ITAM POP OUT – DATA & LICENSE MANAGEMENTSERVICE LEVELand RISK EASEand DEPLOYDRIVING & MONITORINGRECONCILIATION & ADVICELICENSE * LICENSE MANAGEMENTDATAMANAGEMENTPERFORMANCEIT ASSET L DATASPECIFYPLANNINGITAM INVENTORY VERIFICATIONRETIREACQUIREor DEVELOPLEADERSHIP* DATA MANAGEMENTMAINTAINDOCHECKACT
OUR STRATEGIC APPROACH: THE HOUSE OF ITAM THE BENEFITS OF INTEGRATING ITAM AND OTHER IT DISCIPLINES SUCH AS ITSMMore accuratecosts & budgetsBetter contractnegotiationsSERVICE LEVELand RISK MANAGEMENTRELEASEand AGEMENTDetect NTSUPPORTCHANGEMANAGEMENTPLANApplication portfolio managementRETIRESPECIFYPLANNINGORGANIZATIONBetter MENTACQUIREor DEVELOPLEADERSHIPHigh quality datain CMDBCONTRACTMANAGEMENTData CenterconsolidationOPERATIONFaster resolutionof issuesDOCHECKACT
FROM ITAM TO ITSM
STRATEGIC ITAM APPROACHSUPPORTED BY OUR TECHNOLOGY PARTNERSSERVICE LEVELand RISK MANAGEMENTCONTRACTMANAGEMENTRELEASEand GPLANFlexNet RMANCECHANGEMANAGEMENTSUPPORTSPECIFYOPERATIONData PlatformMAINTAINACQUIREor DEVELOPLEADERSHIPORGANIZATIONFlexNet ManagerFINANCIALMANAGEMENTDOCHECKACT11
REFOCUSSING ITAM THROUGH THE LENS OF ITSMIT ASSET: SERVER Make Model CPU RAM OS Etc.CI: SERVER Technical ITAM DBHardware, software Ownership Responsible PersonPurchase DateWarranty InfoLocation Relationship 12Details about how this CI contributes to the delivery of aservice which ultimately brings value to the business
HOW TO POPULATE THE CMDB FROM AN ITAM PERSPECTIVE
HOW TO POPULATE THE CMDB WITH ASSET DATA Manually . Integrate with existing data sources SCCMAltirisCMDBSAM tooling (Flexera or Snow Software) Using Automated Discovery BMC ADDMHP DDMiScienceLogicServiceNow Discovery14
OPTION 1: MANUALLY15
OPTION 1: LEVERAGE EXISTING DATA SOURCES Microsoft SCCMAltiris Client Management SuiteIBM BigFixSolarWindsSAM tooling (Flexera or Snow Software)16
LEVERAGE EXISTING DATA SOURCES – POSSIBLE DATA QUALITY ISSUES1. Inconsistent data2. Duplicate data3. Irrelevant data4. Incomplete data5. Out-of-date data17
LEVERAGE EXISTING DATA SOURCES - DATA SOURCE NORMALIZATION18
LEVERAGE EXISTING DATA SOURCES - DATA SOURCE NORMALIZATIONExample Data SourcesClassifyCollectSort AggregationIdentificationDeduplicationFilter Relevant IrrelevantHardware & SoftwareAssets imported fromnumerous aggregatedsourcesNormalize identifiesproducts usingTechnopedia and flagsirrelevant ‘noise’Over 50 ExtractorsAvailableOver 80MDeterministic Rules CleanCategorizeCatalogTaxonomyManufacturerProduct FamilyProduct NameVersion / ModelEditionConsume Category Sub-CategoryNormalize alignsextracted data to theTechnopedia catalogNormalized inventory iscategorized byTechnopedia’scategory structureData is consolidatedand accessible via RESTAPI or SQL2.1 Million Products2-Tier TaxonomyMultitude of Integrations19Example Consumers
LEVERAGE EXISTING DATA SOURCESADVANTAGESDISADVANTAGES Use data that is already there Knowledge already in-house One source of normalised data for multiple tools Easy to implement Risk of poor data quality Possibly additional solution (Data Platform) to implement Still have to maintain data sources No integration with Cloud platforms such as AWS20
OPTION 3: AUTOMATED DISCOVERY21
OPTION 3: AUTOMATED DISCOVERYDISADVANTAGESADVANTAGES No other data sources or discovery needed More real time More intelligent than importing plain data Horizontal discovery & optional “vertical” discovery In case of ServiceNow: Creates Software Discovery Additional solution to implement Models for SAM Pro22
SERVICE MAPPING
HORIZONTAL MAPPING VS. VERTICAL MAPPING24
WHY SERVICE MAPPING IS NEEDED25
SERVICE MAPPING - MESSAGING26
SERVICE MAPPING WHEN LEVERAGING DATA SOURCESDisadvantagesAdvantages No automated vertical mapping possible Requires additional tools and scripts Two weeks needed to map one service Requires knowledge of SME’s Difficult to maintain due to ongoing changes Not effected by success / speed of asset discovery27
SERVICE MAPPING USING DISCOVERY TOOLEntry PointURL, connection parameters, etc. Host detectionConnection to target machine, discovery CI information CI IdentificationIdentify the application based on information from entry point Connection DiscoveryDiscover configured connection to other applications28
SERVICE MAPPING USING DISCOVER TOOLAdvantagesDisadvantages Requires additional tooling Reduces effort to create service maps Reduces effort to maintain service maps Results reduced downtime of services due to better rootcause analysis29
ASSET ENRICHMENT
ASSET ENRICHMENT – USING FLEXERA DATA PLATFORMExample Data SourcesClassifyCollectSort AggregationIdentificationDeduplicationFilter Relevant IrrelevantHardware & SoftwareAssets imported fromnumerous aggregatedsourcesNormalize identifiesproducts usingTechnopedia and flagsirrelevant ‘noise’Over 50 ExtractorsAvailableOver 80MDeterministic Rules CleanCategorizeContextualizeCatalogTaxonomyContent PacksManufacturerProduct FamilyProduct NameVersion / ModelEdition Category Sub-Category ConsumeLifecycle & SupptWindows 10InfoSecOpen SourceWin Server CompHardware SpecsVirtual CompNormalize alignsextracted data to theTechnopedia catalogNormalized inventory iscategorized byTechnopedia’scategory structureTechnopedia ContentPacks enrich inventorydata with marketcontextData is consolidatedand accessible via RESTAPI or SQL2.1 Million Products2-Tier Taxonomy9 Content PacksMultitude of Integrations31Example Consumers
ASSET ENRICHMENT – LIFE CYCLE INFORMATION32
(SOFTWARE) ASSET ENRICHMENT – USING SERVICENOW SAM PRO33
ASSET ENRICHMENT – USING SERVICENOW SAM PROSoftware Life Cycle information34
» KEY TAKE AWAYS
KEY TAKE AWAYS Mutliple ways to populate a CMDB IT Asset Management can be a great start! Best option depends on what information you already have and what kind of information you require Beware of poor data quality! Automated service mapping might have impact on your decision Regardless of your choice, data can always be enriched in a later stage Encourage communication between ITAM and ITSM36
IT Asset Management. From ITAM to ITSM. Populate the CMDB. Service mapping. Asset Enrichment //5 //6. . ServiceNow Snow Software . Better contract negotiations. Detect software vulnerabilities. More accurate costs & budgets. Faster resolution of issues. High quality data in CMDB.
