Transcription
Five9Outsourcing
COABOUT USAbout UsWhy Five9?Our Developing ModelOur Technology CompetencyOur Domain KnowledgeSkills Matrix & ResourcesCase StudiesOur Events & PartnersRegistered Name: Five9 Vietnam CorporationRegistered Address: Level 21 Capital Tower,109 Tran Hung Dao Street, Hoan Kiem District, HanoiOffice Address: Level 16, Viet A Building, 9 Duy TanStreet, Cau Giay District, HanoiTelephone: 024 710 99999Email: ito@five9.vnWebsite: five9.vnEU Representative Office: Na Folimance 2155/15,Vinohrady, Praha 2, 120 00 Praha, Czech Republic.USA Representative Office: Global Innovation Center,189 W. Santa Clara St., 2nd Fl. San Jose, CA 95113.Branch: Europe, U.S.A, Hong KongRevenue:201525.6M 2FIVE9 OUTSOURCING201631.1M 201743.7M FIVE9 VIETNAM CORPORATION3
WHY FIVE9?On Time DeliveryWe invest the time up-front to clearlyunderstand your needs and then manageprojects to ensure they are delivered onIntellect & Experiencetime and within budget. This methodologyHighly skilled professionals who possesslimits uncertainty and keeps the customerexpedites rapid successful implementation,end.Our Developing Modelproven methodology, provide superior clientCompetitive PricingFixed PriceDedicated Teamservice and become a true business partnerWe render services to our clients at a veryA transparent and predictable developmentPredictable and transparent budgeting.competitive price and depending on the typeprocess.Straightforward communication.of client engagement we offer them the mostLittle supervision from the client’s side (allHigh effectiveness.suitable pricing model structure which couldrequirements are defined beforehand).Complete control over the team andeither be fixed price based, time and effortCoordination of the development processproject progress.based or a dedicated offshore team model.is carried out by the project manager.Reliable team.No overpayments, the entire amount isSuitable for long-term projects withagreed in advance.undefined and changeable requirements.On-time and on-budget product deliveryFlexible project scope and tasks flexibility.by the IT partner, no turn-ups.Dedicated team has a deep understandingHigh level of motivation for softwareof the project and business goals.expertise in diverse Business and Technologyareas make up the Business Technologiesalways aware of development progress at ourteam. To provide world class service, weemploy the best technicians, adhere toin every project.Commitment To QualityWe believe in Quality service and ourapproach has been designed to provide theprovide space, time and materials accordingTrack Recordto agreement for the project. We are proudWe have handled small - large scale projectsof our Technical and Creative capability andand have over the years implementedthis emerges from taking time to get it right.solutions for numerous organizations of allOur Quality Assurance Department testssizes. Our growing list of satisfied customers’throughout the process to ensure that thenot only act as our excellent references butproject will be successful.are also a source of our repeat business.same. We listen carefully to our clients and4FIVE9 OUTSOURCINGdevelopment outsourcing companies to beefficient.FIVE9 VIETNAM CORPORATION5
Our DomainKnowledgeBlockchainOur TechnologyCompetencyHealthcareTelecomProgramming LanguagesDatabasePHP, Java, C# .Net, Python, C/C ,MS SQL, MySQL, Oracle,Swift, etc.MongoDB, etc.FrameworkOSCloudSpring, Spring Boot, Hibernate,Windows,AWS, Azure, IBM.Net MVC, WCF, WPF, NodeJs,LinuxCloud, etc.IoTBanking &FinanceSale &MarketingAILaravel, Yii, etc.6FIVE9 OUTSOURCINGFIVE9 VIETNAM CORPORATION7
SkillsMatrix8FIVE9 OUTSOURCINGWeb DeveloperMobile DeveloperAI DeveloperIoT DeveloperBig Data DeveloperCloud DeveloperTesterBAFIVE9 VIETNAM CORPORATION9
Web DevelopersMobile DevelopersProgramming languages: C#, Java, Php, Python, NodeJs, Html5.Programming languages: Objective-C, Swift, Java, React Native.Back-end Framework: .Net, .Net Core, MVC Web Api, Entities Framework, Spring,Spring Boot, CakePhp, Laravel, Yii2, Django, etc.Framework:- Core Data, Core Animations, Cocoa Touch, etc.Frontend Frameworks: AngularJs/Angular2, ReactJs, KnockoutJs, CSS3, Bootstrap, etc.Cloud Framework: AWS, Azure, IBM Cloud.- ReactiveX, Retrofit, Butter knife, etc.- React, Redux.Database: MS SQL, Oracle, MySQL, PostgreSQL, etc.Good command in English.IDE: VS Studio, VS Studio Code, PyCharm, Eclipse, IntelliJ.Experience with Agile Development Process.Good command in English.Deep understanding about OOP, Design pattern, RESTful APIs,Experience with Agile Development Process.mobile application architecture, etc.Deep understanding about OOP, Design pattern, RESTful APIs, modern webapplication architecture, micro services, etc.200 JuniorDevelopers100 SolutionArchitect10FIVE9 OUTSOURCING150 SeniorDevelopers50 JuniorDevelopers30 SeniorDevelopersFIVE9 VIETNAM CORPORATION11
IoT ResourcesBig Data ResourcesProgramming languages: C/C , Python, NodeJs.Programming languages: Scala, Java, Python.Protocols: I2C, SPI, UDP/TCP, UART, MQTT.SQL, Dataframes, Kafka, etc.Cloud Framework: IBM Watson IoT, SiteWhere.Framework: Hadoop, Apache Spark, Spark Streaming, SparkMainboard: AVR, PIC, Arduino, Raspberry Pi, OrrangePi,Database: Cassadra, MongoDB, HBase.BroadCom, FriendlyARM, etc.Experience in major data integration, data gevernance.Sensor: DHT21, SRF05, RFID, Encoder, Motion, etc.Good knowledge of Big Data querying tools.Motors: Stepper, Servo and DC.Knowledge of various ETL techniques and frameworks.Wireless Technologies: LoRa, Zwave, Zigbee.Strong experience in application design, development andmaintenance.Solid knowledge of design patterns and refactoring concepts.30 20 JuniorDevelopersJuniorDevelopers15 SeniorDevelopers12FIVE9 OUTSOURCING10 SeniorDevelopers10 SolutionArchitectFIVE9 VIETNAM CORPORATION13
AI/Machine LearningResourcesTesting ResourcesProgramming languages: Java, Python, NodeJs.Experience with Application delivery process, Automation Testing, Manual Testing.Experience with IBM Watson APIs, and Cognitive Scale.Experience in system development life cycle, IT standards, procedures, policy,Experience with machine learning, recommendation enginesBusiness assessment, IT environment.and natural classification.Experience in Developing test plans, maintaining existing test plans and workflow,Experience working with large data sets, ETL, SQL, and JSONand expanding automated testing of the product.web services.Make recommendations for improving usability of the product.Develop and write test cases defect reports.Good command in English.60 JuniorTester20 JuniorDevelopers14FIVE9 OUTSOURCING40 SeniorTester10 SeniorDevelopersFIVE9 VIETNAM CORPORATION15
BusinessAnalyst ResourcesExperience in gathering and documenting business requirements and specifications,including functional requirements, flow charts, process descriptions, use cases, userstories and data specifications via communication and collaboration.Experience in working with product and development teams to help establish,improve and implement standards, processes and procedures project management.Experience in working with the Software Development, Quality Assurance, andProduct Management groups to ensure successful delivery of services.Experience in performing Integration Testing, User Acceptance Testing, andFunctional Testing.Experience in building and executing test plans, test scenarios and test cases inalignment with business requirements.Experience in troubleshooting, resolving, and responding to 2nd level support issueswith production issues.Good command in English.10 Junior BA16FIVE9 OUTSOURCING10 Senior BAFIVE9 VIETNAM CORPORATION17
CASEStudies18FIVE9 OUTSOURCINGBuilding Management SystemCyber SalesCloud ACDFIVE9 VIETNAM CORPORATION19
BuildingManagement SystemModulesIllumination ControlElectric Power ControlHeating, Ventilation And Air-conditioningParking Management SystemAccess ControlFire Alarm SystemPlumbing Management SystemCCTVLift, Elevator Management System20FIVE9 OUTSOURCINGFIVE9 VIETNAM CORPORATION21
Sending Data to ICP andBMS local serverICPConnection ModelsINTERNETModemINTERNETEthrnet TCP/IP busSwitchBMS stemControllerPLC/DDCLightingtechnologiesIBM Watson IoTMQTTIBM Cloud PrivateModbusPythonBACnetKafka22FIVE9 OUTSOURCINGFIVE9 VIETNAM CORPORATION23
Cyber SalesModulesCloud ACDSocial CRM ProcessModulesCRMCRM with dynamic workflow and easy tointegrate with APIseKYCLocation tracking, face verification, OTP,Facebook ID, Voice VerificationIntegrate with Facebook for customerpredefined call strategymessaging & Fanpage interactionQueue ManagementCRM IntegrationDefine and configure strategy for call queueIntegrate with Dynamic CRM & SaleforceDashboard & Real Time ReportReal time report for call statistic and KPIsAnalyze the special customer segmentsTicket SystemEmbedded ticket systemIVRSearchcustomeFacebook IntegrationRouting inbound call automatically base onfor customer information lookupCOMMUNITYSegmentationSearch and verify information of yourCall RoutingDefine IVR flow and executionPhone callsEmailsNews socialSatavPBX IntegationIntegrate with vPBX systemCall RecordingCall Recording & hnologiesPreferencesCustomer dataFacebook APIMarketingFIVE9 OUTSOURCINGFacebook APIMS Dynamic CRMAngular2IBM Watson24java Spring BootMySQLCustomerServicesOthersKYCKYFFIVE9 VIETNAM CORPORATION25
Five9Events26FIVE9 OUTSOURCINGFive9 Vietnam met and introduced ourcapabilities with the Prime Minister atHoa Lac High - Tech parkFIVE9 VIETNAM CORPORATION27
Five9 Vietnam became thefirst corporation in Vietnamto work and apply thecognitive computing of IBM.28FIVE9 OUTSOURCINGFive9 Vietnam brings to TECHFESTFive9 Vietnam brings to TECHFEST2017 the theme “Applied artificial2017 the theme “Applied artificialintelligence in medical cure”.intelligence in medical cure”.Five9 Vietnam cooperateswith 8 universities, institutesof Information Technology ofVietnam to train high qualityhuman resources.FIVE9 VIETNAM CORPORATION29
Partners30FIVE9 OUTSOURCINGFIVE9 VIETNAM CORPORATION31
16 FIVE9 OUTSOURCING Experience in gathering and documenting business requirements and specifications, including functional requirements, flow charts, process descriptions, use cases, user stories and data specifications via communication and collaboration. Experience in working with product and development teams to help establish,
