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WELCOMEThanks For Joining Our Resume WebinarStarting at 3:00 pm ESTPlease remember to put your computer infull screen modewww.MyEmploymentOptions.com
PresentersSARAH LIND is a SeniorLISA SEELEY is a SeniorCommunity Employment Counselor atEmployment Options and specializesin helping our clients find work in theirlocal communities in the 47 statesthat we serve. Sarah has been withthe company over 7 years.Employment Counselor atEmployment Options for over 7years who assists clients in findingWork at Home positions in the 47states we serve.Lisa also is a participant in theTicket to Work program and is aSSA Ticket to Work Success Story.
Resumes that Get ResultsHow to Make YourResume Employer Readywww.MyEmploymentOptions.com
Topics to be covered today How Resumes Can Open Door to an InterviewHow to Create a “Work at Home” Job ResumeHow to Create an “Onsite” Job ResumeHelp with Gaps in EmploymentTips for Career Changeswww.MyEmploymentOptions.com
IntroductionPurpose of a resume To present relevant information andaccomplishments from yourbackground To make an employer want to knowmore about you and contact you foran interview!
IntroductionPurpose of a resume Get the employer’s attention byhighlighting your skills, abilities, andexperience that make you a greatcandidate Demonstrate you can do the job
IntroductionMake every second count!If an actual human reviewsyour resume, they mayonly spend about 6 secondsto determine if you are a good fit
General TipsPractice the K.I.S.S. principleKeep It Short and Simple!Your resume is not the place to tellyour entire job history or life story
General TipsEliminate clutter by Removing unnecessary information Getting rid of outdated informationExampleReferences available upon request
General Tips3 P’s of ResumesProfessional – Your resume should have nomistakes and represent you very well to help youget hiredPretty – Your resume should look goodPleased – You should be pleased with yourresume and it should build your confidence!
General Tips Your resume content is mostimportant Your resume should also be wellorganized Cluttered resumes may endup in the out basket
Resume Formatting Tips A one page resume is preferable For high-level positions a two pageresume may be needed Streamline if your resume is threeor more pages
Resume Formatting Tips Font size should be 10 to 12smaller fonts are hard to read Having larger fonts for things likeyour name stand out too much
Resume Formatting Tips Margins usually default to 1 inch Margins can be changed to keepyour resume to one page but lessthan .5 inch looks cramped
Thomas Jeffers2052 Monticello WaySt. Petersburg, FL 33711(727) 555-1212tjeffers@gmail.comOBJECTIVE Customer Service/Tech Support/SalesSKILLS & QUALIFICATIONS Excellent customer service skills Experienced with high volume calls Strong collections background Proficient computer skills Ability to navigate through multiple windows Typing 50 WPM
EMPLOYMENT EXPERIENCESenior Collector, Bayside Hospital, Tampa, FL 03/2008-05/2011 Consulted with patients to resolve their outstanding medicalbalances Directed patients to appropriate government programs Accommodated patients with financial assistance withinthe hospital systemCollector, Medical Center, Tampa, FL 04/2005-02/2008 Reviewed patient accounts and developed paymentarrangements Educated and referred patients to various insurance andfinancial assistance programs Submitted patient’ medical claims to the billing department
Resume Formatting Tips Calibri or Arial are appropriate fonts Times New Roman looks outdated Use the same font throughout yourresume
Resume Formatting Tips Use ALL CAPITAL and BOLD fontstyles for section headers Underlining headers or having acolon (:) after headers adds clutter Align section headers on the leftmargin
Resume Formatting Tips Use bullets to highlight hard and softskills, job responsibilities, andaccomplishments Bullet items don’t need to be acomplete sentence and a period isnot needed
Resume Formatting Tips Use bullets to draw attention to themost important information You don’t want employers to be“killed by bullets”reading yourresume!
Resume Building BlocksNAMECity, State, Zip(999) 999-9999yourname@email.com Contact information on the left margin orcentered depends on your preference Use bold type and all capital letters for yourname if you want
Resume Building BlocksNAMECity, State, Zip(999) 999-9999yourname@email.com Notice no street address used This can eliminate security concerns!
Resume Building Blocks The words in red type are not needed Keep it simple and delete the clutter!!SARAH LINDSt. Petersburg, FL 33777Phone: (999) 999-9999Email: sarahlind@gmail.com
Resume Building BlocksEmail address Do’s and Don’ts DON’T have an inappropriate email addresssuch as luv4u or sexysallye DO set up a separate email if needed foremployment DO use gmail since employers view it as moreprofessional and tech savvy
Resume Building BlocksPhone Do’s and Don’ts DO make sure yourphone number is correct-call yourself DON’T have a voice messagethat sounds unprofessional toa prospective employer
Resume Building BlocksSummary or Objective? A Summary is used if you have anestablished career An Objective is for entry level jobseekers or career changes
Resume Building BlocksOBJECTIVE An objective identifies your job goal andfocuses on employers’ needs as well asyour own Employers won’t payattention if yourobjective is too wordy
Resume Building BlocksObjective ExamplesFull-Time Customer Service RepresentativeMedical Office Clerk seeking a permanentpart-time position
Resume Building BlocksSUMMARY Represents you for the type ofposition that you are applying for A statement with 1 to 3 sentencesrather than a list of strengths orqualifications
Resume Building BlocksSummary ExamplesReliable and results-oriented CustomerService professional with 5 years experienceassisting customers and resolving variousissues.Dedicated and highly organized AdministrativeAssistant with over 10 years experiencemanaging multiple projects.
Resume Building BlocksSKILLS & QUALIFICATIONS Include 3 to 7 bullets for your skills andqualifications that best match the typeof job you are seeking Use descriptive words to catch theemployer’s attention!
Resume Building BlocksExampleSKILLS & QUALIFICATIONS Strong customer service experience Excellent communications skills—verbal and written Experienced with navigating multiple windows Proficient using Microsoft Office Suite, Windows, Internet
Resume Building BlocksEMPLOYMENT EXPERIENCE All employers are interested in recentwork history--approximately 10 years For work from home resumes youneed to show relevant customerservice experience
Resume Building BlocksEMPLOYMENT EXPERIENCEIf your experience most relevant to your jobgoals is more than 10-15 years ago you couldadd a sectionPRIOR RELEVANT EXPERIENCEThen summarize your experience without datesbut showing the total years of experience
Resume Building BlocksEMPLOYMENT EXPERIENCE Lead with your job title to emphasizeyour experience The company name can be in boldtype if the name is recognizable
Resume Building BlocksEMPLOYMENT EXPERIENCE Community employers want bothmonth and year for employment dates Placing dates to the right makes themless prominentJob Title, Company Name, City, State 08/2009-10/2011
Resume Building BlocksEMPLOYMENT EXPERIENCE If you had two jobs with the samecompany, combine them under thatcompany name This is usually the only reason to putthe company name first
Resume Building BlocksXYZ Corporation, City, State 08/2009-10/2014Account Manager Managed 35 client accounts Promoted to Account Manager in 6 monthsCustomer Service Representative Provided customer service Converted 96% of clients to Gold Keyaccounts
Resume Building BlocksEMPLOYMENT EXPERIENCEResponsibilities & Achievements List 2 to 7 of your major responsibilitiesand achievements under each job inyour experience section This is not a separate section
Resume Building BlocksEMPLOYMENT EXPERIENCEResponsibilities & Achievements This list with bullets shows anemployer what you can do Use action words not phrases like“Responsible for ”
Resume Building BlocksEMPLOYMENT EXPERIENCEAchievements One way to highlightachievements is to useitalics Quantify accomplishments wheneverpossible
Resume Building BlocksEMPLOYMENT EXPERIENCEAchievements Use numbers for exceeding quotas,increasing sales, saving money Show how many people yousupervised, how large the payroll youprocessed
Resume Building BlocksEMPLOYMENT EXPERIENCEResponsibilities & AchievementsExamplePayroll Clerk, Options Inc, 01/2011-11/2015 Processed payroll for over 200 employees Streamlined payroll processes, which saved 13K annually
Resume Building BlocksEDUCATION Include pertinent education If you completed a realestate program, but yourgoal is in the medical field, youprobably don’t want to include thatinformation
Resume Building BlocksEDUCATION No need to show dates for degrees orprograms since it may invite agediscrimination If you are a recent graduate or to fill a gapyou may want to include the date If you are still working on a degree showwhen you expect to receive it
Resume Building BlocksLICENSES & CERTIFICATIONS Include any current applicablelicenses or certifications Former licenses or certifications canbe included if relevant
Work from Home Resume Tips The market for remote jobs can besuper competitive You need to create a work fromhome resume that stands out andgets you noticed
Work from Home Resume Tips Most resumes don’t get seen by humaneyes Your resume is first processed by anapplicant tracking system (ATS)
Work from Home Resume Tips The tracking system detectskeywords The job announcement is where youfind specific keywords to include inyour resume
Job Description Key Skills KeywordsHome Agent - Customer Service Rep (MEO-528E)Job Description: Taking calls for customers of a leading nationalcable, Internet, and telephone company. Taking inquiries fromcustomers. May involve soft sales.Minimum Requirements: Ability to multi-task. Several years customerservice preferred. Excellent computer skills; ability to navigate multiplescreens and programs.Other Requirements: Computer literacy, not afraid of new technology. Able to download programs and email file attachments. Skilled using chat and instant message communications. Able to toggle between multiple windows. Ability to work independently with little supervision.
Resume Tips Be sure to spell check and proofreadeverything before yousend your resume! Have someone lookover your resume forspelling or other errors
Resume Tips Minimize the "job-hopper" imageIf you had several short-term jobs,including contract jobs, you cancombine similar jobs into one section Don't discount a job, even if it wasshort term, if you acquired importantskills or experience
Resume TipsThe resume example in the next slideis a client who worked hostess andfront desk positionsShe got hired for a help desk supportposition making much better pay!
EMPLOYMENT EXPERIENCEHospitality Positions, 08/2014-PresentCurrently with Fairfield Inn, Tampa, FL Greet and provide services to guests Schedule reservations and answerinquiries Answer phones and take messages
Resume Tips Different resumes may be neededfor various positions Be sure your objective or summaryand your skills sections demonstrateyour abilities and experience foridentified positions
Resume Tips Don’t use first person“I” or “me” in yourresume Employers know your resume isabout you and your experience
Resume TipsDescribe your previous work experiencein past tenseExamples Efficiently resolved billing issues Maintained accurate client databaseOnly your current job should be written inthe present tense
Resume TipsSpell out acronyms, avoid jargon, identifythe type of software you used, etc.Examples Coordinated Commission on Accreditation ofRehabilitation Facilities (CARF) compliance Computer skills: Microsoft Word, Excel,Avionte staffing and recruiting software,eEmpACT staffing software
Resume Tips Leave off ethnic, political, or religiousaffiliations that could invitediscrimination Don't include affiliations unless theysupport your job goals
Resume Tips Don’t include personal information onyour resume such as marital status If you are an individual with a disability,don’t disclose your disability on yourresume The Americans with Disabilities Act putsthe law on your side—you do not haveto disclose your disability
Gaps in Employment You want to address the gap if youhaven’t worked in paid employmentfor over a year Most people have been doingsomething while they were notemployed
Gaps in Employment Have you been doing volunteerwork, being a homemaker, or caringfor a family member? Are you an ebay seller or doing oddjobs? Have you been a student?
Gaps in EmploymentExampleHomemaker, 3/2004-11/2009 Managed household including budgeting andpaying bills Purchased food and supplies and handledhousehold repairs and vehicle maintenance Organized and coordinated schedules forfamily members
Gaps in EmploymentExamplePersonal Caregiver, 4/2014-9/2017 Provided personal care for family member Handled all financial business for familymember Scheduled family member’s appointments
Gaps in Employment The majority of employers countvolunteer and internship experience The federal government definitelycredits this experience No need to note that it was unpaidwork
Gaps in EmploymentExampleMedical Education Researcher (Intern)University Medical Center, New York 1/2011-6/2011 Assisted in planning a research study Independently recruited and interviewed studyparticipants
Career Changes Use your resume to emphasizeskills, abilities, and education you willutilize in your new career Identify your skills that would betransferable to new types of jobs
Career ChangesA food server has experience incustomer service and salesExample Resolving issues with orders andupselling additional menu items
Career Changes Learn the language of your newcareer field Find ways to include keywords inyour resume Always put your strongest points firston your resume!
Sample Resumes Below are sample resumes, oneeach for work from home jobs andfor community employment Note that while they are set up ontwo slides they are actually one pageresumes
SAMPLE WORK FROM HOME RESUMESally C. SmithKissimmee, FL 34740(407) 217-8964sallycsmith@gmail.comCORE QUALIFICATIONS Highly experienced customer service professional Skilled with multi-tasking and navigating multiple windows Proficient with telephone communications Computer skills: Microsoft Word, Excel, Windows, InternetWORK EXPERIENCESales and Customer Care Representative (Telecommute), CenturyLink 2015-Present Answer incoming calls and resolve customer issues including billing, ordering products, taking payments Multi-task utilizing several software systems and screens simultaneously Sell TV, internet, and phone products and servicesWork at Home Customer Service Agent, TeleTech 2013-2014 Answered incoming calls from Fortune 500 companies Handled customer care needs including taking orders, problem solving, customer satisfaction Utilized WorkBooth software and managed multiple screens to handle customer care
SAMPLE WORK FROM HOME RESUME (cont.)Office Administrator, Popps Prosthetic Orthotic Corp, West Palm Beach, FL 2006-2007 Managed all accounting functions including accounts payable and accounts receivable Coordinated with medical insurance providers such as Medicare and Medicaid Utilized various office software including Microsoft Word and Excel, QuickBooks Pro Ensured a comfortable environment for both customers and employeesCar Rental Agent, Alamo Car Rental, West Palm Beach, FL 2006-2007 Provided outstanding customer service and responded quickly to needs and complaints Practiced listening skills to obtain for customer’s needs and budget Communicated detailed contracts, rental policies, and procedures Marketed and suggested upgrades and high-level amenitiesEDUCATIONCertificates for Microsoft Word and Microsoft Excel, West Palm Beach Job Readiness Training CenterMedicaid Billing Procedures, Medicaid Training CenterCertified TV, Radio Announcer and Voice Over Artist, Connecticut School of BroadcastingHigh School Diploma, West Palm Beach High School
SAMPLE COMMUNITY EMPLOYMENT RESUMENANCY JONES7777 Clover Leaf DriveBirmingham, AL 35217(205) 572-3345nancyjones77@gmail.comSUMMARY & KEY SKILLSSelf-motivated and detail-oriented Office Support professional with comprehensive office experience, advanced clerical skills,and commitment to completing administrative tasks with accuracy and within deadlines. Strong communication skills to listen attentively and effectively convey information verbally and in writing Exceptional telephone etiquette and proficient with assisting callers in a variety of situations Ability to adapt to changing business needs and meet deadlines Skilled with assessing customers’ needs and ensuring customers receive needed services Computer skills: Microsoft Word, Excel, Outlook, database programs, data entry, Typing 50 WPMEMPLOYMENT EXPERIENCEOffice Assistant I, County Personnel Board, Birmingham, AL February 2013-October 2016 Answered questions and resolved complaints, routed customers to appropriate departments Administered written examinations to applicants, scored, compiled, and finalized exam scores Entered data into systems and established employment registersClerk (Seasonal), United States Postal Service, Birmingham, AL November 2012-December 2012 Verified mail to ensure the sorting process was accurate Dispatched mail according to separating plans and dispatching schedules
SAMPLE COMMUNITY EMPLOYMENT RESUME (cont.)Rural Carrier Associate, United States Postal Service, Birmingham, AL August 2011-September 2012 Prepared mail for delivery, recorded address changes, and routed mail to correct destinations Signed for COD and registered mail, obtained signed receipts for registered, certified and insured mail Answered customers’ questions about postal services and regulations Sold stamps, money orders, provided change of address cards and other forms all while on daily routePRIOR RELEVANT EXPERIENCEAdministrative Assistant-Volunteer Services, University of Alabama Medical Center, Birmingham, AL 3 years Managed 80 volunteers throughout the hospital, created a positive environment, and instilled a high work ethic which boosted volunteers’ moraleProvided administrative support to department including preparing correspondence, weekly reports, scheduling andcoordinating meetings, and maintaining recordsEDUCATIONAssociate of Arts-Business Administration, Lawson State Community College, Birmingham, ALHigh School Diploma, Wylie E. Groves High School, Birmingham, AL
Our CompanyEmployment Options Inc. is an authorized EmploymentNetwork in the Social Security Ticket To Work program.We Provide Free Work at Home and Onsite job placementservices In 47 states To qualified persons ages 18-64 Who receive SSDI or SSI (non retirement) benefits
Ticket to Work - Why Choose Us! 20 years of Expertise Long Standing Employer Partnerships Personal Job Counselor Assistance Benefits Specialist On Staff Many Staff are TTW Participants We Practice the Personal Touch
For More InformationVisit our website:MyEmploymentOptions.comTo find out if you qualify for our work from home or onsitepositions and you can find job descriptions online too!To find out if you qualify for our program, complete ourapplication online @https://www.myemploymentoptions.com/apply-now/
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the type of software you used, etc. Examples Coordinated Commission on Accreditation of Rehabilitation Facilities (CARF) compliance Computer skills: Microsoft Word, Excel, Avionte staffing and recruiting software, eEmpACT staffing software
