Transcription
Unattended Partner Programself-service payment solutions / seamless integration
01UNATTENDED SOLUTIONS / OVERVIEWsystemintegratorsImprove efficiency, serviceand create new businessopportunities with IngenicoGroup’s Unattended Solutionsvalue-addedsolution providerskioskprovidersgatewayprovidersThe Ingenico Group Unattended Partner Program is comprised of kioskproviders, system integrators, value-added solution providers, andgateway providers who want to deliver secure, EMV and NFC-enabledunattended payment solutions, while enabling consumers to pay usingthe latest payment methods, including Apple Pay and Android Pay.0102
03UNATTENDED SOLUTIONS / WHY UNATTENDED?Why Unattended?Ingenico Group’s unattended payment solutions help our partners and their customers prepare for thefuture by enabling acceptance of all payment methods, without the need for a cashier or attendant.These secure solutions enable businesses to improve transaction efficiency, enhance the customerexperience, and create new business opportunities across various industries and use cases. Industriesand use cases include:IndustriesUse Cases Retail Ticketing Transportation Bill Payment Hospitality Retail Pharmacy Dispenser Vending Self-Checkout Parking Drive-Thru Financial Services Self-Service Government Driver’s License Renewal Medical Quick Service Restaurant (QSR)0304
05UNATTENDED SOLUTIONS / UNIQUE SOLUTIONSWhat Makes IngenicoGroup UnattendedSolutions Unique?Our unattended solutions can be easily integratedby using the gateway providers, system integrators,value-added providers and kiosk partners outlined inthis brochure to create a secure self-service paymentoption. They are designed from the ground up todeliver the reliability and durability required forunattended environments.Ready for use indoors or outdoors, our unattendedsolutions enable businesses to sell 24/7 and are notlimited by traditional locations or hours. In additionto having the ability to work with with loyalty andbusiness applications, our solutions can also acceptthe latest payment methods, including EMV, NFC, andmobile wallets such as Apple Pay.They leverage the same global EMV expertise, Telium2platform and integration kit as our other secure05payment solutions. This provides a single integrationand single EMV/P2PE implementation that worksacross your entire range of payment solutions.The product line is PCI 3.0 certified or above andmeets the industry standards. To meet PCI PTSprogram guidelines, commissioning is required to“activate” the iSelf Series components once placedinside the enclosure or kiosk that will house the them.The components are commissioned as a completePIN-entry device (PED) once installed in the enclosure,following a split knowledge, dual-control process. Thisensures that the terminal has not been tampered withwhen the kiosk was serviced. By requiring a two factorauthentication by the servicer, this two-step processadds to the increased security forthe devices.06
07UNATTENDED SOLUTIONS / iSELF SERIESThe Unattended Solution:iSelf SeriesDesigned according to European Vending Association (EVA) and International Metallic Bezel (IMB) marketstandards, integration with our range of unattended devices is simple. The combination of the iUP 250,iUR 250, and iUC150 enables acceptance of all payment types while the iUC 285 is an all-in-one devicedesigned for intelligent vending machines or kiosks which are powered by an embedded computer.iUP 250, iUR 250, and iUC150iUC 285MagstripeEMV–EMV Chip & PINNFC/contactlessPCI CertificationPCI PTS 3.0 (iUR/iUP)PCI PTS 4.xNumber of Components 3 1Ingress Protection IP34/IP65 IP54Shock Protection IK10 IK10Targeted Use Case07All unattended Intelligent vending or kiosks08
09UNATTENDED SOLUTIONS / SEAMLESS INTEGRATIONSeamless Integration withUnattendedUnattendedSolution Solutions12systemintegrator4processor2Ingenico GroupProvides OEM smart terminals for acceptance ofmagstripe, EMV, and NFC/contactless3System IntegratorProvides the kiosk software and integration of IngenicoGroup devices and gateway4Gateway ProviderProvides a single integration for system integrators toprocess payment through multiple acquirerspost installationserviceIngenico Group offers a range of modular, originalequipment manufacturer (OEM) unattended smartterminals, designed to be embedded into enclosuresand integrated according to market standards. Inaddition, we offer post-installation support andservices for unattended solutions, includingextended and enhanced warranties.09Kiosk ProviderProvides the shell/casing for the unattended kiosk3gatewayproviderkiosk1Our trusted ecosystem of approved partners leverageour secure payment acceptance technology to integratewith the kiosk hardware, software, and paymentgateway needed to deliver complete unattendedsolutions to the market.10
11OUR PARTNERS / CREDITCALLGateway ProviderCompany OverviewCreditcall makes card acceptance simple from any device, anywhere. For retail, hospitality, parking,transportation and vending, our award-winning EMV-ready, omni-channel payment gateway and EMVKernels help our partners grow faster. Whether mobile, online, in-store or unattended, we ensure paymentsflow securely - all day, every day.Niche MarketsCreditcall offers omni-channel payment solutions for industries including: Retail, Hospitality, Parking,Transportation and Vending.Value Add Easy-to-use EMV-ready SDKs for Android, iOS, Linux and WindowsBecome EMV compliant after a couple of days of integration, testing and verificationUnrivaled ease of eCommerce integrationOut-of-the-box support for attended and unattended POS and mPOS PINpadsPre-certified with multiple processors and acquirersHighest level of cardholder data protection through point-to-point encryption (P2PE) and tokenizationReduction in PCI DSS scope for merchantsLearn More /Contact Info /Paul Sherlock, Head of EMV Sales1 800-868-1832paul.sherlock@creditcall.com1112
13OUR PARTNERS / FLEXTRONICSKiosk ProviderCompany OverviewIn the categories of design, manufacturing, distribution, and aftermarket services, Flex has established itselfas a global leader. With over 100 sites in 30 countries, and 200,000 highly skilled innovators, we’re helpingcustomers big and small solve the challenges of the connected age.Niche MarketsWe service four major business segments: High Reliability Solutions, Industrial and Emerging Technologies,Integrated Networking Solutions, and Consumer Technology Groups.Value AddSketch-to-Scale services for Original Equipment Manufacturer (OEM) customers with product innovationcenters that are tightly coupled with our world-wide manufacturing and supply chain system.Customers come to our worldwide network of Flex Product Innovation Centers to collaborate on innovativeand efficient solutions to their product challenges. Offering access to new and qualified technologies fromour Collective Innovation platform, we engage early with customers and help them develop products fromconcept to commercialization.Our centers provide full Sketch-to-Scale solutions, including prototyping, advanced engineering, designfor manufacturing, testing, failure analysis, production, transfer services, and supply chain optimization.Learn More /This vertical integration helps customers introduce breakthrough products faster than ever before, whilereducing design, development, and production costs.Contact Info /Dave Hamilton, Business Development Manager1 803-936-5754dave.hamilton@flextronics.com1314
15OUR PARTNERS / FREEDOMPAYGateway ProviderCompany OverviewThe FreedomPay Commerce Platform is the best way for merchants to simplify complex payment environments.We are validated by the PCI Security Standards Council for point-to-point encryption (P2PE) along with EMV,NFC/contactless and DCC capabilities. With broad integrations across top point of sale, device manufacturersand payment processors, supported by rapid API adoption, FreedomPay is driving the future of commerce andcustomer interaction.Niche MarketsGlobal leaders in Retail, Hospitality, Gaming, Education, Healthcare and Financial Services trust FreedomPay todeliver unmatched security and advanced value-added services.Value AddThe first PCI -validated P2PE solution that supports EMV, NFC/contactless, and DCC payment solutions deliveredon a global scale. The FreedomPay Commerce Platform operates on the Windows Platform and is fully supportedby the security and scalability of the Microsoft Azure cloud.Enterprises can choose from a vast array of integrations across point of sale devices, payment processors andfinancial institutions, providing unparalleled protection for all payment transactions. FreedomPay’s innovativecommerce technologies are transforming today’s omni-channel shopping experience across the retail, hospitalityand restaurant ecosystems; in-store, on-line and on-mobile. Available anytime, anywhere, on any device. Unattended PCI validated P2PE plus tokenizationPCI DSS scope reductionPOS platform & payment processing partner flexibilityReal-time data capabilitiesLoyalty & incentive programs supportedLearn More /Contact Info /Matt Donnelly, Director of Strategic Partnerships1 610-902-9061matt.donnelly@freedompay.com1516
17OUR PARTNERS / IMGKiosk ProviderCompany OverviewImage Manufacturing Group is a leader in architectural & commercial signage and a proven integrator of digitalsignage and kiosk solutions. As a result, we are uniquely positioned to help our customers design cutting edgeenvironments and experiences that take a brand to new levels. Through innovative and creative manufacturingcapabilities, we produce exterior & interior signage, digital signage, kiosks, and customer engagement solutionsthat improve the way people interact with retail spaces.Niche MarketsEnvironmental & experiential design firms, brand designers, integrators, and end users in various markets trust inour ability to build products to increase the brand equity for the customers they represent.Value AddImage Manufacturing Group is selective with our group of partners. We consider them an essential part of oursuccess and allow us to expand the scope that we can offer our clients. It is not our intention to become a “one-stopshop,” but to make the process of creating experiences and environments more efficient and better integrated. Witheach of these partners, we have: Identified that they can meet the needs of the clients that we serveQualified that their culture of quality aligns with oursLearn More /Reviewed and tested their products and services to ensure they are beneficial to our clientsConcluded that they are best-of-class resources within their industryDetermined that their level of customer service will exceed expectationsEducated our team to represent their capabilities well and established a channel for ongoing training and supportContact Info /Greg Teffertiller, VP, Sales & Marketing1 678.580.3281 x138gteffertiller@imgarchitectural.com1718
19OUR PARTNERS / INTOUCH INTERACTIVESystem IntegratorCompany OverviewINTOUCH Kiosk creates world class kiosk solutions for kiosks, digital signage and web. Employing a diverse team ofbrand image specialists, marketing communication strategists, interactive media designers and software engineers,INTOUCH Kiosk is passionate about creating engaging customer experiences.Niche MarketsWe provide the Retail & Hospitality industry with self-service kiosks and other customer engagement solutions in allmajor markets with a wide range of Fortune 500, SMB and government clients.Value AddINTOUCH Interactive’s team comprises of the some of the most experienced point of sale and self-service expertsin the industry. INTOUCH Interactive provides consulting for end-to-end solutions to some of the largest and mostrespected brands. Our software engineers specialize in user interface development, system integration, enterpriseand solution architecture, and technology selection. Working with INTOUCH Kiosk’s design and usability specialists,our engineers ensure the appropriate user interface technologies are leveraged to develop highly resonant andfunctional business applications that meet and satisfy the requirements of the most discerning professionals.Learn More /Contact Info /Dede Zarrabi, Sales / New Inquiries1 800-925-7952 x703Dede@INTOUCHKiosk.com1920
21OUR PARTNERS / KISKiosk ProviderCompany OverviewAs the market leader in custom self-service solutions, KIOSK Information Systems provides proven expertise inevery aspect of self-service solution design and execution. With over 22 years entirely dedicated to kiosk designand support, we have an exceptionally broad portfolio of custom designs deployed among Top 100 Retailers andFortune 500 clients.Niche MarketsKIOSK’s solution portfolio spans virtually all self-service vertical markets from Retail and Government to Gaming,Entertainment, and Border Security. Additionally, our bill payment kiosks are deployed nationwide with leadingphone service retailers.Value AddKIOSK’s Professional Services are provided as flexible, menu-driven options, enabling clients to pick and chooseexactly what is needed. Services include: Custom hardware platform design Prototype and full production manufacturing– PCI and EMV compliance facilitation– Amazon Web Service hosting– KIOSK-led proactive remote monitoring– Custom OS build for PC and server– PC and server security software load & management– Monitoring, reporting, customization & maintenance ofmanaged service system(ISO90012008 and ISO14001 certified)Custom application software development and supportTurnkey field service options:– Phone support to support retail hours– Site survey, preparation, and installation services– Advanced exchange parts warranty & spares management– On-site field service– Preventative maintenance21Complete managed service options:Learn More /Contact Info /Cheryl Madeson1 800-509-5471cmadeson@kiosk.com22
23OUR PARTNERS / LIVEWIRE DIGITALSystem IntegratorCompany OverviewLivewire provides the Power to Connect, creating software solutions for kiosks, digital signage, web and mobileapplications, all managed from its eConcierge Content Management System. Livewire’s many turnkey solutionsincrease revenue and productivity for its customers, while lowering overhead and providing seamless integration.Livewire provides cutting-edge software, hardware consulting, and system integration, bringing the necessary puzzlepieces together to increase customer engagement and create a memorable end-user experience.Niche MarketsCustom transactional-based self-service kiosks, interactive digital signage, and ticketing kiosks. Industries servedinclude: Hospitality, Retail, Education, Corporate, and Gaming.Value AddTurnkey hardware and software solutions for self-service. We offer a variety of unattended options, includingcountertop, large format, standalone, tablet and wall mount kiosks.Learn More /Contact Info /David McCracken1 717-718-1241 x100dmccracken@livewiredigital.com2324
25OUR PARTNERS / NANONATIONSystem IntegratorCompany OverviewNanonation’s software solution provides a complete digital experience to facilitate customer engagement.Nanonation’s software enables a complete range of interactive customer experiences.The technology includes a full Content Management System (CMS) with digital signage built-in to every solution.The software can integrate with product databases, POS systems, and CRM solutions to enable an end-to-endengagement with the consumer.Niche MarketsRetailers and others with a consumer-facing presence can use the solution to offer bill payment solutions, ticketingkiosks, endless aisles to extend SKU offerings, couponing kiosks, and digital storefronts.Value AddNanonation’s fifteen years as a leader in the kiosk, interactive, and digital signage space offer unique capabilities.We offer secure and reliable communications and data management to insure safety and integrity in a deployedstate. Our software is the most reliable in the industry with a support call per unit only once every four years onaverage. We pride ourselves on experience with over 50 Fortune 500 customers on five continents with more than35,000 deployed units.Learn More /Contact Info /1 402-323-6266 opt 3sales@nanonation.net2526
27OUR PARTNERS / OLEA KIOSKS, INC.Kiosk ProviderCompany OverviewOLEA Kiosks Inc. is a top manufacturing company of self-service kiosk solutions with over 38 years of design,engineering, and manufacturing experience. Olea offers a line of sleek standard “off-the-shelf” kiosks, as well asfully-customized kiosk solutions, all of which are proudly manufactured in the United States.Niche MarketsWe serve many markets including Retail, Government, Healthcare, Gaming/Player Loyalty, Hospitality, HumanResources, Cyber Security, Bill Payment, Financial and Ticketing.Value AddWe are dedicated to providing the highest level of attention to every project from large national rollouts to smalllocal retailers for endless aisle, self-checkout, wayfinding, loyalty, digital signage, queueing, and ticketing solutions.OLEA Kiosks Inc. has 2,000 customers using over 15,000 kiosks today.Learn More /Contact Info /Traci Martin, Director of Sales and Marketing1 562-924-2644traci@olea.com2728
29OUR PARTNERS / TEMPUS TECHNOLOGIESGateway ProviderCompany OverviewTempus Technologies, Inc., presents PaymentMate , a leading SaaS solution for electronic payments for both theunattended and attended space. As a PCI, DSS, HIPPA/HiTech certified and EMV-ready application, PaymentMateoffers true end-to-end encryption and tokenization to safeguard all transaction payments.For more than 25 years, innovation and production of high quality custom-ready solutions is at the forefront ofeverything we do. We’re committed to developing exceptional point-of-sale payment integration technology andsoftware solutions to meet the growing needs of our customers’ business requirements.Niche MarketsThe markets we serve include Healthcare/Pharmacy, Unattended Parking, Self-checkout, Government/Municipalities,and Events.Value AddPaymentMate easily interfaces with Ingenico Smart Terminals for the highest level of data security at the point ofinteraction (POI). As a PCI, DSS, HIPPA/HiTech certified and EMV-ready application, PaymentMate offers true end-toend encryption and tokenization to safeguard all transaction payments. PaymentMate Processing benefits include: The Tempus proprietary payment application is PCI, DSS, HIPPA/HiTech certifiedAccept EMV chip & PIN, contactless, checks, credit, debit and gift cardsLearn More /Secure end-to-end encryption (E2E) without decryption and/or re-encryption throughout the processProcess credit cards and checks with a single solutionSupport FSA and HSA cardsApp can be completely customizedContact Info /Jennifer Hope, Business Development Specialist1 800-225-8979 x23jennifer.hope@tempustechnologies.com2930
31OUR PARTNERS / TRUSTCOMMERCEGateway ProviderCompany OverviewTrustCommerce payment solutions specialize in the secure processing of electronic transactions. We connect to allmajor processing platforms in the market and focus our efforts on encrypting, capturing, securing, and transmittingtransactions. Our products leverage the highest level of security standards to remove sensitive data from the clientenvironment and reduce the scope of PCI compliance.Niche MarketsTrustCommerce offers specialized solutions for a variety of industries, including Healthcare, Education, Non-Profit,Municipalities and Insurance.Value AddOur solutions protect our partners and reduce their risk, liability and exposure. Combined with a dynamic reportingcapability, we have a robust offering for clients of all sizes and industries. Benefits include: Tokenization, encryption, EMV, PCI security, and risk mitigationProcessing with all major credit cards and merchant banksACH and e-check service solutionsContinuity payments (recurri
15 OUR PARTNERS / FREEDOMPAY Gateway Provider. 17 18 Company Overview Image Manufacturing Group is a leader in architectural & commercial signage and a proven integrator of digital signage and kiosk solutions. As a result, we are uniquely positioned to
