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SAP Solution BriefSAP Solution ExtensionsSAP Workforce Forecasting and Schedulingby WorkForce SoftwareObjectives 2016 SAP SE or an SAP affiliate company. All rights reserved.Accurately Forecast LaborNeeds and OptimizeWorkforce SchedulingSolutionBenefitsQuick Facts

ObjectivesSolutionBenefitsQuick FactsImprove workforce scheduling –and business performanceImprove workforce scheduling –and business performanceTo meet customer demand for responsive, high-quality service, you mustschedule the right people with the right skills to work at the right time. Yetbusinesses often rely on spreadsheet-based workforce scheduling toolsthat focus on minimizing payroll costs. You need a solution that anticipatesbusiness needs and optimizes workforce schedules while complying withregulations.Companies in the retail, hospitality, and leisureindustries strive to reduce staffing costs, avoidcompliance penalties, and make their workforce scheduling processes more efficientand effective. But when it comes to meetingcustomer service expectations, you need todo more. You must predict consumer demandand schedule staff to work precisely whenand where clients need them. This meansensuring your best employees are workingduring peak periods. You must also pair newemployees with your most experienced staffto ensure the highest levels of service.The SAP Workforce Forecasting and Scheduling application by WorkForce Software supports intelligent forecasting, scheduling, andoptimization features that help you engageemployees, empower managers, and improvecompliance with local labor laws. Employeesand managers can conveniently access andcollaborate on schedules using their mobiledevices. The application also readily integrateswith other SAP and non-SAP business software.2/9 2016 SAP SE or an SAP affiliate company. All rights reserved.

ObjectivesSolutionBenefitsQuick FactsIntelligently forecast workforcedemandIntelligently forecast workforce demandCreate business-aligned employee schedulesOptimize employee work schedulesSupport collaborative schedulingon mobile devicesIntegrate workforce schedulingwith key business systemsSAP Workforce Forecasting and Schedulinghelps you to create a highly accurate business forecast and generates the associatedworkforce demand required to meet yourbusiness needs. Using historic data from keybusiness solutions, such as point-of-sale andfootfall or traffic-counting solutions, the software generates accurate, location-specificforecasts and then converts that data intoexact workforce requirements by skill, day,or even 15-minute increment.The forecasting application also incorporatesa business calendar. Customers can identifydifferent week types – such as when sales, holidays, or special promotions are scheduled –and factor that into demand. Each week typecan incorporate a specific shape of demand,which covers natural peaks and valleys. Forecasts are not just based on simple trends orthe assumption that each week will be thesame. With this level of precision, the appli cation helps you ensure that you have theright employees in the right place at the righttime, providing the high service levels yourcustomers demand.How many employees should be scheduled to work?SAP Workforce Forecasting and Scheduling can helpyou determine optimum staffing levels.3/9 2016 SAP SE or an SAP affiliate company. All rights reserved.

ObjectivesSolutionBenefitsQuick FactsCreate business-aligned employeeschedulesIntelligently forecast workforce demandCreate business-aligned employee schedulesOptimize employee work schedulesSupport collaborative schedulingon mobile devicesIntegrate workforce schedulingwith key business systemsOnce you have created a forecast, you cancollaboratively schedule your staff whileensuring local compliance with working rules.The application helps you build schedulesthat consider employee availability and individual preferences while taking into accountall work rules and local labor laws.You can schedule a single business locationor an entire organization across multiplecountries. Schedules can be designed toaccommodate various requirements, including local rules and regulations pertaining toemployee type, skill levels, and individual shiftpreferences. You can also align schedules toimportant key performance indicators (KPIs)for your business, such as budgets, servicelevels, and sales-to-labor ratios.Once you populate your schedule, the application helps you instantly see where the business may be overstaffed or understaffed.The software highlights schedules that exceedan employee’s contracted hours or exceedorganizational constraints. It also helps youbenchmark your schedule quality with a simple five-star rating. The rating is basedon configurable KPIs, such as service level,budgets, and overtime. Regional managersand the head office can easily identify a storethat is producing subpar schedules withouthaving to interrogate each individual shiftschedule.4/9 2016 SAP SE or an SAP affiliate company. All rights reserved.

ObjectivesSolutionBenefitsQuick FactsOptimize employee work schedulesIntelligently forecast workforce demandCreate business-aligned employee schedulesOptimize employee work schedulesSupport collaborative schedulingon mobile devicesIntegrate workforce schedulingwith key business systemsThe optimization feature helps you makeworkforce schedules the best they can be.When you click the Optimize button, the autoimprove feature assesses each schedule,evaluating millions of schedule combinationsin about 30 seconds.The software displays proposed changes thatwould minimize the possibility of overstaffingand understaffing. All suggested modificationsabide by working rules, break requirements,employee availability, holidays, minimum andmaximum working hours, and preferred working times for each employee. The software doesnot significantly change schedules d uring theoptimization process. It simply moves existing employee shifts to better suit demandwithout switching the days people work.The optimization feature can also match yourhighest-performing employees to the busiesthours of each day, helping ensure that workers with key skills are scheduled to work atessential times. By staffing this way, you canmatch demand with employee availability,improving customer service and the inter actions among employees, managers, andcustomers.What if you could optimize employee scheduleswith the touch of a button? With SAP WorkforceForecasting and Scheduling, you can.5/9 2016 SAP SE or an SAP affiliate company. All rights reserved.

ObjectivesSolutionBenefitsQuick FactsSupport collaborative schedulingon mobile devicesIntelligently forecast workforce demandCreate business-aligned employee schedulesOptimize employee work schedulesSupport collaborative schedulingon mobile devicesIntegrate workforce schedulingwith key business systemsences, maintain personal contact details, andview any remaining leave they have earned.Simplify scheduling activities for youremployees with the collaborative schedulingfeatures of SAP Workforce Forecasting andScheduling. Once the schedule is complete,managers can use the software to publish itto all employees who are scheduled to work.Employees can access their schedules usingiOS or Android mobile devices. Workers canview schedules and keep up-to-date with anyschedule changes. They can also managetheir own availability, set individual prefer-The application also supports employeescheduling collaboration. Rather than callinga manager or making a request in person,employees can use the software to volunteerfor extra shifts or request time off. Employeescan also use the application to see who isworking on the days that they are scheduled,allowing them to instigate a potential shiftswap.Your employees are mobile. Their scheduleinformation should be too. SAP WorkforceForecasting and Scheduling makes ithappen instantly.6/9 2016 SAP SE or an SAP affiliate company. All rights reserved.

ObjectivesSolutionBenefitsQuick FactsIntegrate workforce schedulingwith key business systemsIntelligently forecast workforce demandCreate business-aligned employee schedulesOptimize employee work schedulesSupport collaborative schedulingon mobile devicesIntegrate workforce schedulingwith key business systemsBy integrating SAP Workforce Forecastingand Scheduling with other SAP and non-SAPbusiness solutions, you can reduce the administrative workload of scheduling managers,HR professionals, and payroll teams.integrates with third-party time and attendance systems, various HR information systems, and business data systems, such aspoint-of-sale and customer traffic or footfallsolutions.The application integrates with SAP softwaresuch as the SAP Time and Attendance Management application by WorkForce Software,the SAP ERP Human Capital Managementsolution, and the SAP SuccessFactors Employee Central and SAP SuccessFactorsEmployee Central Payroll solutions. It alsoYou can integrate SAP Workforce Forecasting and Scheduling with other Web applications or services using technologies such asstandard data interfaces. Most companieschoose our standard integrations, althoughsome customize their integrations to matchexisting business solutions.Quickly create schedules that reflect real-worldbusiness conditions with the integration featuresof SAP Workforce Forecasting and Scheduling.7/9 2016 SAP SE or an SAP affiliate company. All rights reserved.

ObjectivesBenefitsSolutionQuick FactsEnhance customer service withbetter workforce schedulingEnhance customer service withbetter workforce schedulingSAP Workforce Forecasting and Schedulingis an intelligent workforce scheduling application that helps you run your business moreeffectively.The software can help you improveemployee engagement, which in turn boostscustomer service levels. By helping workersachieve better work-life balance throughpredictable, consistent schedules and acollaborative scheduling approach, the application increases employee satisfactionwhile reducing staff turnover.Engaged workers are more productive andloyal, and they deliver a better customer experience. When managers can easily schedule allemployees at their preferred times, allowingthem to swap shifts to attend family eventswithout the need to use their holiday allowance and without losing pay, workers are happier and more engaged. Happy, engagedemployees work harder for your business.Finally, the application supports rapid returnon investment through fast implementation.It also helps reduce scheduling time for managers, increase employee satisfaction,decrease overtime, and improve corporatevisibility into compliance and costs.Employees are the public face of your organization.Make them smile with an intelligent workforceforecasting and scheduling application from SAP.8/9 2016 SAP SE or an SAP affiliate company. All rights reserved.