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FLIGHT ATTENDANTMANUAL STANDARDCIVIL AVIATION DEPARTMENTMINISTRY OF TRANSPORT AND CIVIL AVIATIONPA. COMPLEXHILAALEE MAGUMALE’REPUBLIC OF MALDIVESURL: www. aviainfo.gov.mvE-mail: safety@aviainfo.gov.mv

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CIVIL AVIATION DEPARTMENTMINISTRY OF TRANSPORT AND CIVIL AVIATIONREP OF MALDIVESFLIGHT ATTENDANT MANUAL STANDARDCONTENTSRECORD OF REVISIONS iiiLIST OF EFFECTIVE PAGES . vINTRODUCTION viiPART ASection 1- Safety Procedures . 1 - 1Section 2- Emergency Procedures . 2 - 1Section 3- Aircraft Specific . 3 - 1Section 4- Security Procedures . 4 - 1Section 5- Safety and Emergency Equipment . 5 - 1Section 6- First Aid 6 - 1PART BCompany / Departmental Organization .Section 1- Safety Procedures .Section 2- Emergency Procedures Section 3- Aircraft Specific .CAP 002BISSUED ON: 01 JULY 2003B-3B-3B-4B-4PAGE - 1

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CIVIL AVIATION DEPARTMENTMINISTRY OF TRANSPORT AND CIVIL AVIATIONREP OF MALDIVESFLIGHT ATTENDANT MANUAL STANDARDRECORD OF REVISIONSIssued To:Instructions:z REVISIONFollow instructions on cover sheet with issued revision.Enter REVISION DATE as displayed on bottom of revised page(s).Enter your INITIALS following insertion and review.Questions or comments should be brought to the attention of Civil Aviation Cabin SafetyInspectorREVISIONDATEINITIALSORIGINAL ISSUE010203040506070809101112131415CAP 002BISSUED ON: 01 JULY 2003PAGE - 3

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CIVIL AVIATION DEPARTMENTMINISTRY OF TRANSPORT AND CIVIL AVIATIONREP OF MALDIVESFLIGHT ATTENDANT MANUAL STANDARDLIST OF EFFECTIVE PAGESSECTION 3 - PART A - Aircraft SpecificINTRODUCTIONIIiiiiivvviviiviiiPage 3-1Page 3-2Page 3-3Page 3-4Page 3-5Page 3-61 July 20031 July 20031 July 20031 May 2031 July 20031 July 20031 July 20031 July 2003SECTION 4 - PART A - Security ProceduresSECTION 1 - PART A - Safety ProceduresPage 1-1Page 1-2Page 1-3Page 1-4Page 1-5Page 1-6Page 1-7Page 1-8Page 1-9Page 1-10Page 1-11Page 1-121 July 20031 July 20031 July 20031 July 20031 July 20031 July 20031 July 20031 July 20031 July 20031 July 20031 July 20031 July 2003CAP 002B1 July 20031 July 20031 July 20031 July 20031 July 20031 July 20031 July 20031 July 2003Page 4-1Page 4-2Page 4-3Page 4-41 July 20031 July 20031 July 20031 July 2003SECTION 5 - PART A - Emergency EquipmentPage 5-1Page 5-2Page 5-3Page 5-41 July 20031 July 20031 July 20031 July 2003SECTION 6 - PART A - First AidSECTION 2 - PART A - Emergency ProceduresPage 2-1Page 2-2Page 2-3Page 2-4Page 2-5Page 2-6Page 2-7Page 2-81 July 20031 July 20031 July 20031 July 20031 July 20031 July 2003Page 6-1Page 6-2Page 6-3Page 6-41 July 20031 July 20031 July 20031 July 2003Flight Attendant Manual Standard - PART BB-1B-2B-3B-4B-5B-6ISSUED ON: 01 JULY 20031 July 20031 July 20031 July 20031 July 20031 July 20031 July 2003PAGE - 5

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CIVIL AVIATION DEPARTMENTMINISTRY OF TRANSPORT AND CIVIL AVIATIONREP OF MALDIVESFLIGHT ATTENDANT MANUAL STANDARDINTRODUCTIONThe Flight Attendant Manual Standard itemizes the minimum standards for content which an air operator mustinclude in the publication of a flight attendant manual. When developing a flight attendant manual for regulatoryapproval, the air operator must extract the components from the standard which are applicable to their operation.APPLICATIONThe Flight Attendant Manual Standard is divided into two parts:PART AThis part establishes the safety and emergency procedures information which must be contained in the flightattendant manual; issued to each flight attendant; readily available for reference during flight; and is approved byCivil Aviation Department.PART BThis part establishes additional information which is not required to be readily available for reference during flight.It must be issued to each flight attendant; does not require approval; and is audited by Civil Aviation DepartmentNotwithstanding the above an air operator may choose to issue both parts in one publication.Each part shall be kept up-to-date by the flight attendant and contain at least the following:(1)(2)(3)(4)(5)(6)(7)A table of contentsA list of effective pagesAmending proceduresAmendment control pagePreambleThe date of the last amendment to each page specified on that page.A reference to each applicable regulatory requirementNOTE: Optional items, guidance information, recommended practices, explanations and other informationitems will be italicized and where practicable, shown in an enclosed box. These items do not form part of thestandard, but provide additional information for the assistance of users of this standard.Information published in an air operator’s Flight Attendant Manual may be organized in a different order thanthat presented in this Standard, however, the air operator must provide a detailed index/cross reference.CAP 002BISSUED ON: 01 JULY 2003PAGE - 4

CIVIL AVIATION DEPARTMENTMINISTRY OF TRANSPORT AND CIVIL AVIATIONREP OF MALDIVESFLIGHT ATTENDANT MANUAL STANDARDPART A - SECTION ONESAFETY PROCEDURESCAP 002BISSUED ON: 01 JULY 2003PAGE - 5

CIVIL AVIATION DEPARTMENTMINISTRY OF TRANSPORT AND CIVIL AVIATIONREP OF MALDIVESFLIGHT ATTENDANT MANUAL STANDARDSECTION 1SAFETY PROCEDURESDue to the number of topics under the general heading "Safety Procedures", CHRONOLOGICAL andALPHABETICAL indexes have been included in this section.CHRONOLOGICAL INDEXCivil Aviation Department . 5Crew Member Responsibility. 5Flight Attendant Responsibility. 5Flight Attendant Manual. 5Flight Attendant Consumption of Alcohol/Medication/Drugs . 5Flight Deck. 5Admittance to the Flight Deck . 5Sterile Flight Deck . 5Flight Deck Service. 5Security Pass. 6Crew Complement. 6Crew Pre-Flight Safety Briefings . 6Pre-Flight Serviceability Checks of Safety and Emergency Equipment . 6Special Needs Passengers . 6Passenger Safety Announcements. 7Carriage of Guide and Service Animal(s) . 7Carriage of Animals in the Cabin . 7Child Restraint Systems . 8Infant Seating. 8Exit Row Seating . 8Prisoners/Escorts. 8Cabin Supervision .8Carriage of Weapons. 8Passenger Head Count/Weight & Balance . 8Door Procedures/Signals (Normal Operation) . 8Inoperative Doors . 8Ground Service. 8Duties Prior To/During Pushback/Taxi/Preparation For Take-off . 9Pre-Take-Off/ Pre-Landing Checks. 9Passenger Medical Oxygen . 9Seat Belts/No Smoking Signs . 9Seat Belts. 9Smoking . .9Use of Portable Electronic Devices. 9Turbulence. 10Cabin/Galley Secure - Prior to Take-off/Landing .10Signals - Take-off/Landing Imminent . 9Silent Review . 10Flight Attendant Seats/Stations . 10Unserviceable Flight Attendant Seat . 10Cabin Baggage . 10Cargo in Passenger Seats/Cabin. 10Galley/Service Equipment . 10Duties After Landing - Taxi-In. 11Fuelling With Passengers Onboard . 11CAP 002BISSUED ON: 01 JULY 2003PAGE - 6

CIVIL AVIATION DEPARTMENTMINISTRY OF TRANSPORT AND CIVIL AVIATIONREP OF MALDIVESFLIGHT ATTENDANT MANUAL STANDARDLiquor Laws . 11Unruly, Unmanageable and Impaired Passengers . 11Transportation of Dangerous Goods in Cabin . 11Flight Attendant Safety Responsibilities/Duties . 11Incident Reporting . 11Aircraft Surface Contamination Procedures. 12Apron Safety Procedures . 12Workplace Hazardous Materials Information System. 12Announcements - General . 12Rejected (Aborted) Take-Off . 12Missed Approach. 12CAP 002BISSUED ON: 01 JULY 2003PAGE - 7

CIVIL AVIATION DEPARTMENTMINISTRY OF TRANSPORT AND CIVIL AVIATIONREP OF MALDIVESFLIGHT ATTENDANT MANUAL STANDARDALPHABETICAL INDEXAdmittance to the Flight Deck . 5Aircraft Surface Contamination Procedures. 12Announcements - General . 12Apron Safety Procedures . 12Cabin Supervision . 12Cabin Checks/Lavatory Checks - During Flight . 11Cabin Baggage . 10Cabin/Galley Secure - Prior to Take-off/Landing . 10Cargo in Passenger Seats/Cabin. 10Carriage of Animals in the Cabin . 7Carriage of Guide and Service Animal(s) . 7Carriage of Weapons. 8Child Restraint Systems . 8Crew Pre-Flight Safety Briefings . 6Crew Member Responsibility. 5Crew Complement. 6Door Procedures/Signals (Normal Operation) . 8Duties After Landing - Taxi-In. 11Duties Prior To/During Pushback/Taxi/Preparation For Take-off . 9Exit Row Seating . 8Flight Deck. 5Flight Attendant Consumption of Alcohol/Medication/Drugs . 5Flight Attendant Manual. 5Flight Attendant Responsibility. 5Flight Deck Service. 5Flight Attendant Safety Responsibilities/Duties . 11Flight Attendant Seats/Stations. 10Fuelling With Passengers Onboard . 11Galley/Service Equipment . 10Ground Service. 8Incident Reporting . 11Infant Seating. 8Inoperative Doors . 8Liquor Laws . 11Missed Approach. 12Passenger Medical Oxygen . 9Passenger Head Count/Weight & Balance . 8Passenger Safety Announcements. 7Pre-Flight Serviceability Checks of Safety and Emergency Equipment . 6Pre-Take-Off/ Pre-Landing Checks. 9Prisoners/Escorts. 8Rejected (Aborted) Take-Off . 12Seat Belts/No Smoking Signs . 9Seat Belts. 9Security Pass. 6Signals - Take-off/Landing Imminent . 9Silent Review . 10Smoking . 9Special Needs Passengers . 6Sterile Flight Deck . 5Civil Aviation Department . 6Transportation of Dangerous Goods in Cabin . 11CAP 002BISSUED ON: 01 JULY 2003PAGE - 8

CIVIL AVIATION DEPARTMENTMINISTRY OF TRANSPORT AND CIVIL AVIATIONREP OF MALDIVESFLIGHT ATTENDANT MANUAL STANDARDTurbulence. 10Unruly, Unmanageable and Impaired Passengers . 11Unserviceable Flight Attendant Seat. 10Use of Portable Electronic Devices. 9Workplace Hazardous Materials Information System. 12CAP 002BISSUED ON: 01 JULY 2003PAGE - 9

CIVIL AVIATION DEPARTMENTMINISTRY OF TRANSPORT AND CIVIL AVIATIONREP OF MALDIVESFLIGHT ATTENDANT MANUAL STANDARD1A.0Civil Aviation Department 1A.1Roles/functions of InspectorsAir operator procedures - carriage of InspectorsAuthority of InspectorsCrew Member Responsibility- To follow and enforce company policies/procedures and regulatory requirements.1A.2Flight Attendant Responsibility- To communicate any onboard safety concern they may have or that may be communicated tothem by a passenger to the Captain.1A.3Flight Attendant Manual 1A.4Flight Attendant Consumption of Alcohol/Medication/Drugs 1A.5DefinitionPhases of flightEmergency communication during these periodsFlight Deck Service 1A.9Pilot in command's authority for admittance to the flight deckPolicies and procedures regarding admittance to flight deck and occupancy of flightDec seatsSterile Flight Deck 1A.8Authority of the pilot in commandChain of command while on dutySafe communication practices with the Flight DeckAdmittance to the Flight Deck 1A.7Air operator policyFlight Deck 1A.6Revision proceduresAir operator procedures re: accessibilityResponsibility to update personal copy(s) of manual(s)Safety guidelinesProcedures re: crew mealsSecurity Pass CAP 002BAirports Company issued security pass - policies/procedures regarding use/wearingof the cardProcedures - lost security passISSUED ON: 01 JULY 2003PAGE - 10