Transcription
Johns Hopkins Medicine International2009 Annual ReportMaking An Impact
Our MissionWelcomeEdward D. Miller, M.D., and Ronald R. Peterson . . . . . . . 1Making an ImpactCEO Harris Benny . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2Global OpportunityExecutive Medical Director Charles Cummings, M.D. . . 3What Is Johns Hopkins Medicine International?. . . . . . . . 4Patient Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6Global Ventures. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18Global Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20Loyalty and Teamwork . . . . . . . . . . . . . . . . . . . . . . . . . . . 36Annual Report 2009Final Thoughts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38c2 Johns Hopkins Medicine InternationalTo facilitate Johns HopkinsMedicine’s globaldevelopment in research,education and clinicalservices. Johns HopkinsMedicine Internationalfunctions as a for-profit llcthat channels all net gains toJohns Hopkins Medicine.
WelcomeJohns Hopkins Medicine International is such an importantand vital part of the Johns Hopkins enterprise. It is the entity withinJohns Hopkins Medicine charged with advancing the institutionalvision to improve health care globally through excellence in research,teaching and patient care.We recognize and appreciate the energy with which Internationalembraces and embodies our core values and the degree to which theorganization contributes financially to Johns Hopkins Medicine,particularly in support of the work of our departments and faculty.Nothing is more important to Hopkins Medicine than how ourreputation is projected and protected all over the world. Internationalcontinues to do both with great dedication and skill. Whether it’sin our Baltimore neighborhood, our mid-Atlantic region, withinthe borders of the United States or around the world, Internationalreflects what is best about Johns Hopkins Medicine. For that, wethank the hundreds of professionals working collaboratively in theBaltimore region and across the globe.Johns Hopkins Medicine seeks ways to share our knowledge andour care with the world. Johns Hopkins Medicine Internationalmakes that aspiration a reality every day.Annual Report 2009Edward D. Miller, M.D. (right)Dean and CEO, Johns Hopkins MedicineRonald R. PetersonPresident, Johns Hopkins Health SystemJohns Hopkins Medicine International 1
Making an ImpactJohns Hopkins Medicine International haschanged and evolved over the past decade,and that change has led to growth. That growthhas allowed us to make a significant impact onhealth care globally while realizing our missionto facilitate Johns Hopkins Medicine’s globaldevelopment in research, education and clinicalservices. Our impact is possible because of ourtalented, culturally diverse staff, who forge thepositive relationships with our patients and clients.At our hospital, dozens of employees from everybackground dedicate themselves to ensuring notonly that the patients who visit us from all over thecountry and the world receive the best care, butthat the family and friends traveling with themreceive the highest level of service.I am gratified by the high regard with whichJohns Hopkins is held, not just by reputationbut by the work we are doing. Whether we areproviding health care or sharing our knowledge,preparing a hospital for accreditation review orconsulting on program and physical expansion,we are connecting with professionals and patients,forming the relationships that are vital for oursuccess.We measure our success by the loyalty of thosewe care for and support. They are the reason JohnsHopkins makes a difference all across the world.International’s leadership and our board ofdirectors, too, have been invaluable for theircounsel and support as we have reorganized tobetter align our principles and purpose with thestrengths of Johns Hopkins Medicine, our staffand the needs of those we serve. Our team hasnot only been flexible, but their creativity andcollegiality have been vital to our growth and ourability to function at the highest level. Together,we stand poised to contribute even more to JohnsHopkins Medicine, our clients and our patients inthe years ahead.Annual Report 2009Harris BennyCEO, Johns Hopkins Medicine International2 Johns Hopkins Medicine International“ We measure our successby the loyalty of those wecare for and support. Theyare the reason JohnsHopkins makes a differenceall across the world.”
Global OpportunityI take great pleasure in welcoming you to this annualreport. I trust you will come to understand the commitment toJohns Hopkins Medicine International Medical DirectorsCharles W. Cummings Otolaryngology/HNSExecutive Medical DirectorPaul LietmanMedicineDirector, Academic RelationsMichael ClarkPsychiatryMedical Director, Global ServicesEli TimollMedicinePatient OmbudsmanCharles AngellGeneral Internal MedicineSenior Medical ConsultantLawrence GriffithMedicineMedical Director, Patient ServicesFred BrancatiMedicineCorporate CollaborationsApril FitzgeraldGeneral Internal MedicineClinical Director, Patient ServicesGeorge SackGeneral Internal MedicineTokyo MidtownAlex ChangOncologyJH Singapore International Medical CentreBarbara CookJH Community PhysiciansClínica Las CondesMoody WharamRadiation OncologyTawam HospitalPatrick ByrneOtolaryngology/HNSHospital Punta PacíficaZiya GokaslanNeurosurgeryAnadolu Medical CenterLowell MaughanCardiologyTTHSI – Trinidad CardiologyChris SaudekEndocrinologyTTHSI – Trinidad DiabetesHugh WatersSchool of Public HealthTTHSI – Masters in Health AdministrationPaul AuwaerterInfectious DiseasePOC-IT CenterPeter GreeneCardiac SurgeryJHM InteractiveAnnual Report 2009excellence and to patient care that is so seminal in the performanceof our international family. What I hope you take from thesepages—and what is vitally important to me—is that Johns HopkinsMedicine International represents opportunity—the opportunityto learn about and interact with different cultures, to become morefamiliar with global needs that illuminate the tremendous humanchallenges that are presented on a daily basis. International also offersJohns Hopkins Medicine faculty the opportunity to educate and tomeaningfully affect quality of care and patient safety around theworld.An example of this emerged unexpectedly from our academicpartnership with Instituto Tecnológico y de Estudios Superiores deMonterrey—Monterrey Tec—in Monterrey, Mexico (see page 30).In 2006, Hopkins established with them a senior medical studentrotation, inviting their four top students to spend two months atJohns Hopkins—one month on service in Otolaryngology–Headand Neck Surgery and the other in Medical Oncology. One of theseexceptional Tec students ended up doing a year of postgraduateresearch here, and because she was such a desirable candidate, wewere extremely fortunate to attract her to our program for residencytraining.One day perhaps she will return home, taking with her the clinicaland research skills learned on our floors and in our labs and at theside of our faculty to directly impact the health and well-being of hercommunity.Charles Cummings, M.D.Executive Medical DirectorJohns Hopkins Medicine International 3
What is Johns HopkinsMedicine International?Johns Hopkins Medicine International was launched in 1999with 80 employees. Today, employees work both in the UnitedStates and abroad, and revenues flowing downstream to Johns HopkinsMedicine faculty and departments have more than quadrupled.As the international access point to thousands of Johns Hopkinsexperts in medicine, nursing, public health and health careadministration, International is comprised of three service lines: PatientServices coordinates care for international and out-of-state patientswho travel to Baltimore as well as local patients with limited Englishproficiency; Global Ventures seeks out and develops new businessrelationships around the world; and Global Services facilitates allmanagement contracts and other strategic affiliations and collaborations,providing hospital management and administrative, clinical andeducational services—both from Baltimore and on-site abroad.All three business lines ultimately share one common goal: to raisethe standard of patient care and service.Global VenturesSeeks and developsnew management andconsulting agreementsboth internationally andin the United StatesAnnual Report 2009Patient ServicesCoordinates culturallyappropriate carefor more than 3,000international and 4,000U.S. patients annually4 Johns Hopkins Medicine InternationalGlobal ServicesFacilitates internationalmanagement andconsulting relationships,providing operational,IT, academic and clinicalprograms to improvehealth care globally
OrganizationalStructureEdward MillerCEO, Johns HopkinsMedicineHarris BennyCEO, Johns HopkinsMedicine InternationalDavid HoidalCEOAl Rahba HospitalMohan ChellappaVP/PresidentGlobal VenturesGui ValladeresDirector FinanceMichael BeayonExecutive AssistantRaffaella MolteniChief AdminstrativeOfficerTimothy DentryVice PresidentGlobal ServicesMichael HeindelCEOTawam HospitalAlex ChangCEOJohns HopkinsSingaporeInternationalMedical CentreBoard of DirectorsMichael ArmstrongHarris BennySamuel H. Clark, SecretaryMartha Hill, Ph.D.James T. McGill, Ph.D.Edward D. Miller, M.D., ChairmanRonald R. PetersonAlfred Sommer, M.D., M.H.S.Kristina Johnson, Ph.D.David H. BernsteinR. Christian B. EvensenDavid C. HodgsonMichael Klag, M.D., M.P.H.Morris W. OffitSteve Ryan, M.D.Steven J. ThompsonAnnual Report 2009Ronald LavaterCEOAl Corniche HospitalCharles CummingsVP/ExecutiveMedical DirectorJohns Hopkins Medicine International 5
PatientServicesWhether a patient travels fromaround the world or around theblock, they want everything to gosmoothly. Johns Hopkins MedicineInternational’s care coordinators,financial counselors, care managers,remote medical second-opinion andguest-services staff work as a team toprovide seamless service tailored to apatient’s personal and cultural needs.Patient Services by the Numbers36,000 appointments per year3,000 international patients per year4,000 U.S. patients per year (Johns Hopkins USA)1,100 international admissions per year24/7 free interpretation services20 languages spoken by internal staffAnnual Report 2009 6 Johns Hopkins Medicine International“It helps to be among the toprated U.S. hospitals when trying toattract patients to Baltimore fromevery corner of the world. Whatmakes our work so challenging, andultimately rewarding, is makinga culturally diverse patient feelcomfortable and safe once wehave her or him in Baltimore. Weknow our physicians and nurseswill provide the best of care. Ourgoal is to extend to patients andthose traveling with them a levelof service that exceeds theirexpectations.That takes our schedulers,interpreters, care coordinators, andclinicians working together, forminga relationship with a patient and hisor her family, from the time theyconsider coming to Hopkins to wellpast their return home.”—Jangar McGillDirector, Patient Services (right)with Raffaella MolteniChief Administrative Officer
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InternationalPatient ServicesInternational patients come to Johns Hopkins withthe same fears and anxieties as any one of us facing aserious illness. It’s a time of high emotion. But theyhave the added stress of being very far from home—surrounded by culture, language, diet, religiouscustoms and attitudes toward health care that may bevery different from their own.That’s why, from the initial inquiry, our staffmembers form one-to-one relationships with patientsto make sure their visits are seamless, efficient andpersonalized.Top Johns Hopkins specialties that provide care tointernational patients by discharge FY09Cardiology 109Adult Urology 47Adult Cardiac Surgery 29Pediatric Orthopedics 28Pediatric Urology 27Neurosurgery, Brain Tumor 26Physical Medicine and Rehabilitation 25Oncology / Endocrinology Surgery 22Neurosurgery Spine 22Adult Otolaryngology 21Vascular Surgery 21GI Surgery 18020406080100120Top 10 countries by number of unique patients referred to Johns Hopkinsfor medical consultation and care FY09Bermuda 414United Arab Emirates 329Kuwait 190Saudi Arabia 170Canada 111Qatar 107Greece 82Turkey 67Annual Report 2009United Kingdom 468 Johns Hopkins Medicine InternationalDominican Republic 39050100150200250300350400450
Mazin SadikInternational care coordinatorMazin was very professional andknowledgeable during all the visitswe had with the physicians. I couldcall him any time and he alwayshad an answer for me and was verypatient in our difficult times. Hemade me feel very close to JohnsHopkins and solved many of ourproblems. He really care about thepatient.”—Mohamed,United Arab Emirates“I have a perfectly named job: I coordinate mypatients’ care with anyone and everyone at thehospital that will interact with them. Of coursethat means the physician and the nurses, butit’s also social workers, nutritionists, physicaltherapists, clergy—you name it. I want my patientto not just get the care they came for but to knowsomeone cares about them.”—Luba StavitskyInternational care coordinatorAnnual Report 2009International Care CoordinatorsJohns Hopkins Medicine International 9
Guest Services:Concierge CareTraveling long distances to a hospital, awayfrom family and friends, can be stressful. Oncea patient has a confirmed clinical appointment,the Guest Services team steps in to assist withtransportation and lodging needs to help maketheir stay in Baltimore more relaxing andenjoyable.The team also makes restaurant reservations,purchases tickets to local entertainment andsports venues and helps patients and thosetraveling with them take advantage of the manyattractions offered throughout the Baltimore/Washington region.Annual Report 2009Each day, GuestServices makes theinviting ExecutiveLounge a warm andhospitable place forpatients to relax andenjoy a beverage,read internationalnewspapers, watch TVand surf the Internetbetween appointments.10 Johns Hopkins Medicine International 3,235 hotelreservations 797 transportationarrangements 6,091,041 in revenuefor the city ofBaltimore
Care Management:Clinical AdvocatesThe care management team—madeup of experienced nurses and a seniorlevel physician—works closely with theinternational care coordinator and theJohns Hopkins clinical team to ensurethe highest quality of care.Did You Know?In the Middle East, peopledifferentiate betweenmedications by pill color and pillsize. Here in the U.S., we use thegeneric name of the drug. Whenpatients from the Middle Eastcome to Hopkins for care, even ifthey speak English, there’s a highrisk for medication errors.That’s why the CareManagement team: Makes sure that a certifiedmedical interpreter is presentfor all medication-relateddiscussions Visits inpatients dailyThe Ombudsman“I’m first and foremost hereto provide safe, medicallyknowledgeable and impartialsupport to the patient andfamily for any concerns thatthey have. But I also supportour patient coordinatorsand the patient’s physicians,nurses and other hospital staffby stepping in to smooth outthe serious misunderstandingsand misperceptions so theycan focus on the care.”—Eli Timoll, M.D. Influenced International’spharmacy provider to hire anArabic-speaking pharmacist tomake medication dispensationas safe as possible for patientsAnnual Report 2009“ The care managementnurse sets the pace forrecovery through advocacy,communication, educationand identifying andfacilitating services andresources. Patients feelless stressed when theysee the same nurse from aprevious visit—they know wehave their best interests atheart and that we’re thereto make sure they receivethe appropriate care andunderstand the plan for thefuture.”—“Nurse Terri” Magness Hand-delivers all medicineto outpatients’ hotels orapartmentsJohns Hopkins Medicine International 11
Remote Medical Second OpinionCompleted cases n/ObKennedy KriegerMedicineNeurologyNeurosurgeryRemote MedicalSecond OpinionInternational’s Remote MedicalSecond Opinion program givespatients and their families theoption to tap the expertise of aJohns Hopkins physician from thecomfort of their home country.Our physicians can review patientrecords in electronic format andgive their opinion in writing to thepatient, or discuss it by phone orvideoconference with the patient’slocal treating ogyRehab MedicineSurgeryUrology010 20 30 40 50 60 70 80 90 100 110Annual Report 2009Financial Counselors12 Johns Hopkins Medicine InternationalHelpful, knowledgeable counselorswalk patients through estimates, verifyinsurance or embassy coverage and keeppatients up to date on the status of theiraccounts. These counselors also ensurethat accurate payments are collectedbefore any services are rendered. Thiscontributes to a high collection rate forclinical departments and for the JohnsHopkins Clinical Practice Association.
Community ServicesThis team provides all of Johns HopkinsMedicine with a free, 24/7 interpretation requesthotline (410-614-intl) to ensure accuratecommunication between local patients withlimited English proficiency and care providers.Every day, 13 staff interpreters—for Spanish,Korean, French and Italian—plus 31 contractualinterpreters and two written Spanish translatorsmake sure that Hopkins complies with the TitleVI mandate of the Civil Rights Act.Completed cases FY04–FY0915,000“ Our team helps minimizethe safety risks that cancome with languagebarriers and makeshealth care delivery moreefficient. Our interpretersput patients at ease andempower them withknowledge, rights andresponsibilities. We all workto build bridges betweenpeople from differentcultures and backgrounds—and to fulfill Mr. JohnsHopkins’ original mandateto serve the community.”—Fumika DulayOperations ManagerOn 7FY08FY09Business Support IT“We’re always looking for ways to improve ourexisting applications and grow new ones to enhancethe patient experience. In the past 12 months, wehave updated Utopia, the software that organizes allpatient cases, and the International billing system.We also worked on a common architecture that willenable all of our internal applications to more easilycommunicate with each other. This new architectureis already paying dividends to Community Services intheir recently released CCIS application, which is vitalto their ability to meet the growing interpretationneeds throughout the Johns Hopkins clinics.”—Matt MorganApplication Development ManagerAnnual Report 20090Johns Hopkins Medicine International 13
Johns Hopkins USAAnnual Report 2009Johns Hopkins is a vast andcomplex medical systemin Baltimore. Our facilitiesand processes arechallenging to navigateeven for those familiarwith both. Johns HopkinsUSA is a one-stopresource for those comingto Hopkins from outsideof the Baltimore region.“Our medical concierges are trainedto guide non-Maryland patients andthose traveling with them throughthe corridors and the processesnecessary for their care. Startingwith just one phone call, we identifythe most appropriate specialistand then schedule the medicalappointments, recommend traveland lodging options and preparepatients for their first visit. In thisway, their focus can stay where itshould be—on their health.”—Karen FranksonDirector, Johns Hopkins USA14 Johns Hopkins Medicine InternationalJohns Hopkins USA,South Florida“ Since opening our doors inearly 2008, Johns HopkinsUSA, South Florida hashelped people from all overthe region receive expertcare from Hopkins specialistsin Baltimore, for everythingfrom high-risk pregnancyto gastrointestinal illness tomelanoma. From our officein Palm Beach, we createindividually tailored medicalexperiences for our patientsby coordinating every aspectof their trip to Baltimore,from appointments to travelarrangements and lodging.With one call, we becometheir personal link to JohnsHopkins Medicine.”—M.L. FarrellDirector, Client Services
Outpatient Visits and Discharges FY08-FY09Patients by Region FY0915,000Maryland 8%12,000Outpatient visits9,00012,461FloridaTri State8,759Five StatesFlorida 8%6,000MD3,000Discharges0OtherOther states 21%499362FY08Tri stateNY, NJ, CT8%Five stateVA, WV, DC, PA, DE50%FY09What Patients are SayingAbout Our StaffMark MinichielloClient SpecialistLaurie BruchSenior MedicalConciergeCorinne EmbryClient SpecialistLaurie, in my opinion, remainsyour best representative of whatyour hospital wants to portrayto the public: professionalism,empathy, concern and caring foreach and every individual thatshe meets on a daily basis.”—Dona, VirginiaThank you, Corinne, for all yourhelp. You were so kind andwonderful how special of youto guide me downtown.”—Anne, ConnecticutAnnual Report 2009That place is like a city,it’s so big. But Markmade me feel like I wasthe only person there.”—Joe, New YorkJohns Hopkins Medicine International 15
International PatientPhilanthropyA Transformational GiftIn April 2007, Sheikh Khalifa bin Zayed AlNahyan, president of United Arab Emirates, gaveJohns Hopkins Medicine its largest one-time cashdonation in history. Most of the gift, made inhonor of Sheikh Khalifa’s late father, Sheikh Zayedbin Sultan Al Nahyan, will support construction ofThe Johns Hopkins Hospital’s new cardiovascularand critical care tower, currently under way on theEast Baltimore campus. In addition, some fundswill go to the Johns Hopkins University School ofMedicine Dean’s Discretionary Fund to be directedto cardiovascular research, and some also have beenearmarked for AIDS research at the Johns HopkinsUniversity-Makerere University Collaborative CareCenter, at Mulago Hospital in Kampala, Uganda.The gift was to thank Hopkins for its service toUAE in treating patients and working to raise thestandard of health care in the country throughhospital management.Annual Report 2009“ Along with the critical work ofour physicians, nurses and staff,maintaining our excellencerequires 21st century facilitiesto support them, and it is thegenerosity of philanthropistssuch as Sheikh Khalifa (farright) that makes such thingspossible.”—Ronald R. Peterson (far left)President of The Johns Hopkins Hospitaland Health System16 Johns Hopkins Medicine International
Artist’s rendering of the Sheikh ZayedCardiovascular and Critical CareTower and the Charlotte R. BloombergChildren’s Center, set to open in 2011.International Patient Gifts 5,100,000177 giftsFY09 7,402,439167 giftsAnnual Report 2009FY08Johns Hopkins Medicine International 17
GlobalVenturesAnnual Report 2009International’s Global Ventures teamseeks and responds to opportunitiesthat allow John Hopkins Medicine tohave an impact on health care, bothinternationally and domestically.Working within a strategicframework, the Global Ventures teampursues three types of relationships:broad-scale projects calling forcomprehensive competencies inacademic medicine and health care,hospital management with medicaland clinical advisory services, andniche programs integrated into largerinitiatives. And we accomplish thiswhile maintaining flexibility that isresponsive to change in global healthcare demands, economic shifts,technology innovations and politicalenvironments.18 Johns Hopkins Medicine International“It continues to impress me howwell-known and highly regardedJohns Hopkins Medicine is allover the world. Our reputationfor excellence is our calling cardand the global currency thatallows us to actively pursuemeaningful collaborations.”—Szabi Dorotovics, M.D.Managing Director, Global Ventures“We have a set of strategiccriteria to guide our evaluation ofglobal health care opportunities.We ask, does the project havesignificant social impact, does itexpand the Hopkins brand anddoes it create value for JohnsHopkins Medicine? We rejectmore opportunities than wepursue. For example, last yearwe were in deep discussions witha group that wanted Hopkins tomanage a boutique Gyn/Obhospital with spa and resortamenities. It was a temptingproposition that includedsubstantial revenue for JohnsHopkins Medicine. But workingthrough our due diligenceprocess, we concluded thatthe project failed to meet ourstrategic objectives, and wewalked away. It was disappointingbecause we put a lot of hoursinto negotiations, but it justwasn’t right for us, and we haveno regrets.”—Mohan Chellappa, M.D.President, Global Ventures (center)
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GlobalServicesAnnual Report 2009Through long-term, mission-drivenagreements with leading global healthproviders, Johns Hopkins MedicineInternational’s Global Services teamleverages the expertise of JohnsHopkins specialists to raise thestandard of health care in thepartner’s region. Global Servicesmanages academic and strategicrelationships with governments,universities, private hospitals, publichealth trusts, and corporate firms inthe Middle East, Latin America,Canada, Europe and Asia.20 Johns Hopkins Medicine InternationalMore than350 faculty,administrativeand clinical staffhave participatedin consultingactivities, both inthe United Statesand abroad.“ Our drive is to extend themission of Johns HopkinsMedicine by bringing Hopkins’expertise to health caresystems around the world thatare dedicated to developing thebest clinical care, patient safetymodels and administrativeexcellence for the benefit oftheir patients. To succeed inour goal, we challenge ourpartners to work toward JohnsHopkins Medicine’s standards ofexcellence.”—Timothy DentryVice President, Global Services
Annual Report 2009need hirezimageJohns Hopkins Medicine International 21
Global Services sharesand expands Johns HopkinsMedicine’s missionthroughout the world, withthe fundamental goal ofimproving the health careof patients.Annual Report 2009Global Services bythe Numbers 320 international on-site anddistance education events,reaching an audience of 22,000people 200 international clinical andadministrative executives in 7countries took part in leadershipdevelopment training programs 100 international physician,nurse and administrativeobserverships hosted in Baltimoreand Singapore 24 expatriates living and workingin 5 countries 1 master’s degree program withtwo cohorts of 20 students each 1,100 beds managed in 3 countries22 Johns Hopkins Medicine InternationalTelehealth: Technology andHealth Information (p. 34)Clinical Affiliations (p. 28)nAnadolu Medical Center (Turkey)nClínica Las Condes (Chile)nClemenceau Medical Center (Lebanon)nTokyo Midtown Medical Center (Japan)
Project Management andKnowledge Transfer (p. 32)Management (p. 24)Tawam Hospital (United Arab Emirates)n A l Corniche Hospital(United Arab Emirates)n A l Rahba Hospital(United Arab Emirates)n Hospital Punta Pacífica (Panama)n Johns Hopkins Singapore InternationalMedical Centre (Singapore)n Strategic CorporateCollaborations (p. 31)Healthways Inc. (Nashville)n Strategic Academicand Clinical Collaborations (p. 30)nResolution Health Inc. (Columbia, Md.)Trinidad and Tobago Health SciencesInitiative (Trinidad and Tobago)n Grupo José de Mello Saúde (Portugal)n Medcan Clinic (Canada)n Instituto Tecnológico y de EstudiosSuperiores de Monterrey (Mexico)n San Matteo Hospital (Italy)n Annual Report 2009Accreditation andSafety (p. 33)Johns Hopkins Medicine International 23
ManagementThe decision to expand our agreement with Johns Hopkins MedicineInternational stems from our goal to guarantee higher standards ofhealth care to the people of Panama. Our aims include earning JointCommission International accreditation and putting in place qualityassurance processes. We are confident that the new managementteam, guided by Johns Hopkins’ expertise, will help us achieve ourmission to deliver the best care in the region.”—Camilo Alleyne, M.D.Chairman, Hospital Punta Pacífica board of directorsJohns Hopkins MedicineInternational oversees at anexecutive level the dailyoperations of fiveinstitutions, with a JohnsHopkins-appointedexecutive team assisting inthe development ofoperational systems and, insome cases, establishingcenters of excellence intargeted clinical specialties.These facilities are managedwith the highest standardsof care, with a goal ofmoving toward the worldclass health care that isassociated with JohnsHopkins Medicine.Annual Report 2009PanamaHospital Punta Pacífica24 Johns Hopkins Medicine InternationalHospital Punta Pacífica, opened in 2006 as apartnership between local physicians and businessleaders who wanted to raise the standard ofhealth care in the region, is a state-of-theart facility, with 75 beds and 52 private rooms.Building on the original agreement signed in 2001,International entered into a full-scale managementagreement in 2008, overseeing services that includeurology, cardiology, orthopedics, physiotherapy,gastroenterology, endoscopy, pediatrics, neurology,dermatology, gynecology and obstetrics,nephrology and endocrinology.
AsiaJohns Hopkins SingaporeInternational MedicalCentreIn 1998, the Singaporegovernment signed anagreement with Johns HopkinsMedicine and set out to developthe country’s first privatemedical facility that combinesclinical research and teachingwith patient care services. Underthis agreement, Johns HopkinsSingapore International MedicalCentre opened in 2000.Located in Tan Tock SengHospital since 2005, it is JohnsHopkins’ only jointly owned andmanaged facility outside theUnited States.S upports health awarenessactivities in the localcommunityn Clinical trials and researchfocus: Conduct studies into geneticbasis of diseases amongAsians to tailor therapies forAsian population Develop novel therapies fordiseases preval
Johns Hopkins Medicine International 1 Johns Hopkins Medicine International is such an important and vital part of the Johns Hopkins enterprise. It is the entity within Johns Hopkins Medicine charged with advancing the institutional vision to improve health care globally through excellence in research, teaching and patient care.
