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Citrix Virtual Apps And Desktops Service Helps PrepareOrganizational IT Infrastructure For The World Of Hybrid WorkHybrid work is here to stay, and IT managers mustKEY STATISTICSbalance PC management that not only meet securityrequirements but also provides employees withresources to get work done without inconvenience.Companies that run the Citrix Virtual Apps andDesktops service with Microsoft Azure have seen thefollowing benefits:IT efficiencyimprovementEmployee productivityimprovement 10%5%Cloud flexibility that improves IT and businessagility. Improved desktop management and security. Reduced number of support calls.In order to develop a Total Economic Impact (TEI) Reduced IT resource needs and other IT coststudy and better understand the benefits, costs, andsavings.risks associated with Citrix Virtual Apps andDesktops service, Citrix commissioned Forrester Reduced issues and interruptions for end users,Consulting to conduct four interviews and collectincluding remote and hybrid workers.survey responses from 31 organizations. 2 Thisdocument provides a summary of the study’sfindings.ROI153%INVESTMENT DRIVERSInterviewed and surveyed organizations opted toinvest in the Citrix Virtual Apps and Desktop servicebecause the platform would help them overcomechallenges and take advantage of opportunities by: as-a-service (DaaS) solution that allows employeesto securely access their personalized desktopenvironment with customized applications from anyProviding employees with convenient access toinformation to do their jobs.Citrix Virtual Apps and Desktops service is a desktop Improving IT PC management efficiency. Designing employee access security controls todevice and location. Organizations can modernizeminimize accidental loss or malicioustheir legacy virtual desktop infrastructure (VDI)exploitation.deployments and leverage multisession features withWindows 10 by adding in Microsoft Azure VirtualDesktop entitlements.11A FORRESTER TOTAL ECONOMIC IMPACTTM SPOTLIGHT COMMISSIONED BY CITRIX

Reducing software and other costs. Supporting their cloud-first strategy.“Employees can quickly beworking from wherever theyneed to work. This has been ahuge benefit for us — we don’thave to worry about hardware, itjust scales.”KEY RESULTSRepresentatives from the interviewed and surveyedorganizations reported how they were able to reduceIT costs (including help-desk support), improvebusiness agility, speed up employee onboarding,reduce overall IT desktop management resourceInfrastructure manager, UStransportation and logistics servicesneeds, avoid significant software and hardware costs,and provide employees with a more effective andproductive application and desktop experience.Based on the interviews and survey results, financialresults have been estimated for a compositeorganization of 15,000 employees, with 5,000 regularworkstation, it takes time, you have to coordinateCitrix Cloud services users. Financial results for thewith more people, and you have more chancescomposite organization are summarized as quantifiedfor failure.”benefits, which are each adjusted for a three-year, risk-adjusted present value (PV). Those benefitsWith Citrix Virtual Apps and Desktops serviceand Microsoft Azure, IT managers can streamlineinclude:PC management by standardizing settings foruser groups and locking down security. Moving tothe Citrix cloud service also alleviated traditionalserver, operating system, networking, andIT management efficiencyimprovement10%database maintenance activities associated withan on-premises deployment. For the composite organization, theseimprovements add up to a savings of 2 million.Help-desk call savings. There is a reduction of3,000 help-desk tickets.IT management efficiency. The Citrix Virtual Appsand Desktops service with Microsoft Azure enables a service, access to team documents and tools is10% improvement in IT efficiency. With the Citrix Virtual Apps and Desktopseasier for users, and it is also easier for adminsCloud-delivered and virtualized desktopto standardize settings across cloudenvironments can be managed in a streamlineddeployments, reducing service interruptions andand standardized way by pooling workstation useaccess problems. Thousands of help-desk callscases into fewer user personas that can beare avoided each year, adding up to about 33%quickly replicated or updated, allowing teams toof all PC-related calls. And calls that still occurmeet any scale needs. The infrastructureare resolved in half the time.manager for the US transportation and logisticsservice provider said, “If you have to patch each Ninety percent of surveyed organizations agreedthat lowering help-desk calls was a very2A FORRESTER TOTAL ECONOMIC IMPACTTM SPOTLIGHT COMMISSIONED BY CITRIX

important or somewhat important priority for their Citrix cloud services investment.3 For the composite organization, this adds up to asavings of 1.1 million.For the composite organization, this adds up to abenefit savings of 590,000.Employee productivityimprovementDevice and employee onboarding. Citrix cloudservices enables 8 hours to be saved with eachonboarded employee. 5%Each new or transferred employee requires a PC,accounts to be set up and configured, plus otherphysical and software resources. With Citrixcloud services, corporate-owned or personaldevice setup is significantly streamlined. PCresources can be managed from a central cloudbased source for user access from any device. Employee productivity improvements. Employeeproductivity improves by 5%. Employees with device management orinformation access problems would often faceFor the composite organization, this adds up to adelays that kept them from getting work done.savings benefit of 1.2 million.Citrix cloud services helped reduce interruptionsSoftware and hardware cost savings. Citrix Virtualfor these workers. With Citrix, employees haveApps and Desktops service enabled legacy softwareconvenient, secure access to companyand hardware reduction and retirement.resources, allowing them to save significant amount of time, even when working remotely.Citrix cloud services can enable the reduction ofon-premises data center needs for some legacy software solutions. This leads to reduced costsrelated to software licensing, databaseadministration, data center operations services,or onsite server room costs.For the composite organization, this adds up to asavings of 1.8 million.Security. Organizations looked to improve securitywith a cloud-delivered DaaS approach that wouldlimit both sharing data outside the network and dataexfiltration. “None of our applicationdevelopment leaves our network.Home workers see a remotescreen, and they work from that.That enables us to keepeverything pretty secure.”Workplace services manager,insuranceSurvey respondents estimated that 44% ofrevenue was at risk two years ago, based on thenumber of employees requiring access tocompany data and the procedures and securitytools at that time. Today, this has dropped to33%.4 With Citrix cloud services, the risk of dataleakage is lower as remote employees can useeither home or public internet access with lessrisk of snooping. Organizations can also blockemployee downloads without impeding work, and3A FORRESTER TOTAL ECONOMIC IMPACTTM SPOTLIGHT COMMISSIONED BY CITRIX

cloud services are continually up to date with theAdded Microsoft Azure Virtual Desktoplatest patches.entitlement value. Azure Virtual Desktop enablesmultisession features that can unlock license costsavings for organizations. Sixty-one percent of surveyrespondents reported that the Azure Virtual Desktop“There are a number of datasecurity issues; data privacy isimportant.”IT director, European transportationand logistics servicesentitlement was a very important factor in theirdecision to invest in the Citrix Virtual Apps andDesktops service with Microsoft Azure.7With the Citrix Virtual Apps and Desktops service,organizations found a solution that could deliverstreamlined IT management and fewer employeeinterruptions while delivering high security. The DaaSsolution provides remote workers with cloud-Cloud flexibility. Organizations are able todelivered screen updates of resources without havingto send confidential information down to endpoints.streamline disjointed IT functions and systems thatpreviously took up a lot of office space. Organizations found themselves with severalregional data centers that were managing virtualsolutions and other functions for groups ofoffices. The workplace services manager for theinsurance company said, “We had threeseparate, local implementations of Citrix inAustralia, Europe, and North America.”Organizations wanted to centralize data centeroperations, including virtual desktops. Seventy-one percent of survey respondentsreported that their high on-premises costs was avery important investment factor. And 65% statedhow limited capacity with current, on-premisesVM density was also very important.5Employee experience. With the Citrix Virtual Apps“The number one benefit is theflexibility that we’re gettingthrough using Citrix cloud[services] on Azure, and beingable to rapidly increase ordecrease our footprint to meetthe needs of the business. Thepandemic was a great exampleof being able to keep up withincreased demand.”Infrastructure services manager,transportation services providerand Desktops service and Microsoft Azure,employees are provided convenient tools to get workdone with fewer added steps to ensure secureaccess. Survey respondents rated theirorganization’s employee experience two years ago atan average of 84%. Today, that has increased 10percentage points to 94%.64A FORRESTER TOTAL ECONOMIC IMPACTTM SPOTLIGHT COMMISSIONED BY CITRIX