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2013 Skillsoft EMEACompliance SolutionsClient Advisory Forum EventSkillsoft UK Compliance DirectionChris ThompsonSenior Product Manager,UK ComplianceNorman FordVice President Operations,Global Compliance Solutions
Skillsoft UK compliance direction Grow– a broader and deeper offer Retain– high quality courses Refresh– modern look and feel andnew platform Renew–up to date, endorsed Respond– what would you like to see? 2013 Skillsoft Ireland Limited2
Grow - new content 2013 Skillsoft Ireland Limited
Broader: UK Legal Compliance SolutionCurrent courses: Age Discrimination Data Protection Awareness The UK Bribery Act 2010 Diversity in the Workplace Freedom of Information ActScenario-based presentation relatesthe law to on-the-job responsibilities 2013 Skillsoft Ireland Limited Discrimination in theWorkplace
Broader: Legal Content in Development EU Privacy and InformationSecurity EU AntitrustTo be available in 7 Languages: Dutch, European Spanish, German, French, Italian,Polish, and UK English Global Code of Conduct SolutionGlobal Anti-BriberyGlobal AntitrustGlobal Privacy and Information SecurityGlobal Insider DealingGlobal Conflicts of Interest 2013 Skillsoft Ireland Limited Preventing Harassment in the GlobalWorkplace – Employee and ManagerEditionsThe Internet, Social Media, and ElectronicCommunication
Deeper: Care Domiciliary care – working on better adapting our carecourses for those working in home care situations. RPS accreditation of Administration ofMedicines in progress Common Induction Standards update in line with newNMTS 2013 Skillsoft Ireland Limited6
Deeper: new Health and Safety coursesCourseCourseDefensive Driving FundamentalsBloodborne Pathogen AwarenessElectrical SafetyFall Protection (or Working at Heights)Machine GuardingProtection from Occupational NoiseEmergency and DisasterPreparednessErgonomics in the WorkplaceFire Safety and PreventionJob Hazard AnalysisIndustrial ErgonomicsUsing Respiratory ProtectionEmergency Response in theWorkplaceLadder SafetySlips, Trips, and FallsFirst Aid – BasicHand and Power Tool SafetyLockout/Tagout 2013 Skillsoft Ireland LimitedForklift Safety Awareness7
Course example: Defensive DrivingThis course will provide advanced defensive driving techniques to reduceyour chances of being involved in a motor vehicle accident. Target Audience: This course is intended for all drivers at all levels. Expected Duration (hours): 1.0 Lesson Objectives: Defensive Driving Fundamentals specify concerns to be addressed before and identify techniques to avoid a collisionwhile drivingidentify techniques for driving safely in identify concerns related to blind spotsidentify appropriate actions to take whendriving in fogidentify safe driving techniques to avoidcollisions adverse conditionsidentify how to manage distractions whiledriving list appropriate responses to drivingemergencies.What would you like to see? 2013 Skillsoft Ireland Limited8
Retain – quality 2013 Skillsoft Ireland Limited
Quality: Effective Instructional Design Proven ID Model Proven development system Flexible to allow for ongoinginnovation and change Unmatched experience inelearning design 13 full-time learning designers 5 senior LDs with over 75 yearselearning design experience Advanced degrees ininstructional technology,education, communications, andother related fields 2013 Skillsoft Ireland LimitedObjectivesContentAdult Learning TheoryPerformance-OrientedInstructionMastery LearningObservation and ModelingSocial Learning TheoryMultiple ModesInstructionalStrategiesAssessment10
Quality: Engaging Video and Graphics Graphically intensive High use of animations Energetic delivery ofinstructional content 2013 Skillsoft Ireland Limited11
Access Skillsoft's huge courseware library Comprehensive collections cover awide range of business needs Courses are constantly being updatedand added in response to customerinputBusiness SkillsIT ProfessionalDesktopLegal Compliance Proven instructional design model andengaging presentation 2013 Skillsoft Ireland LimitedES&H12
e.g. Business Skills CoursewareProfessionalEffectivenessManagement icationManagingOrganizationalChangePMI PMP PMI-ACPThinking Like aCFOPRINCE2 Business tialsListeningEssentialsDealing withConflictManaging YourCareerWork/Life BalanceCritical ThinkingBuilding andMaintaining TrustBusiness kforceGenerationsEmployeeOnboardingEssentials ofMentoringLeadershipEssentialsThe Voice ofLeadership 2013 Skillsoft Ireland LimitedFinance, HR &AdministrationBus. Strategy &OperationsSolution SellingFinance andAccounting forNon-FinancialManagersEssential SellingSkillsAccountingFundamentalsSix Sigma Overview Green Belt Black Belt ChampionCustomer ServiceRepresentativeIFRS PrimerLeading TeamsOptimizing YourPerformance on aTeamCustomer ServiceFundamentalsPM for non-projectmanagersBusiness AnalysisSales & CustomerSales FoundationsSales NegotiationsCustomer FocusCustomerAdvocacyIndustryOverviews (21Industries)BudgetingEssentialsEssentials ofInterviewing andHiringRecruiting &RetentionOrganizationalBehaviorASQ CertifiedManager mentRisk tFundamentals ofGlobalizationMarketingEssentials13
e.g. Books24x7 Solution Thousands of digitised business, technical and engineering books,research reports, book summaries and best practices Web-accessible from any location at any time for employees at alllevels of an organization Complete search and browse functionality for targeted results Partnerships with 300 publishers and analyst firms including:Unlimited access to a broad and deep repository ofbest in class on-demand resources 2013 Skillsoft Ireland Limited14
Refresh – modern look and feel 2013 Skillsoft Ireland Limited
Hospitality course refreshCOMPLIANCE Foundation Food SafetyFoundation Health and Safety *APLH *COSHHEquality and DiversityFire Safety Awareness* - now in progressFirst Aid Awareness *HOSPITALITY SKILLS 2013 Skillsoft Ireland LimitedCellar Management *Licensing Law for Bar Persons *Customer Service SkillsFood Allergies and Intolerance *Scottish Licensing LawGreat Grapes of the World *
Care course refreshCOMPLIANCE Foundation Food Safety Foundation Health and Safety – Healthcare * COSHH Equality and Diversity Fire Safety Awareness First Aid Awareness ** - now in progressCARE SKILLS Common Induction Standards Dementia Infection Prevention and Control Administration of Medicines Food Allergies and Intolerance * Principles of Safeguarding and Protection Mental Capacity Act Customer Care * Deprivation of Liberties Safeguards * End of Life Care * 2013 Skillsoft Ireland Limited
New platform: Skillport 8.0 Modern graphics based, intuitive learner interface Assign compliance curriculum as mandatory content based onadministrator-defined “demographic” categories Track/report on progress and training completion Track offline training events Distribute and record receipt of policies and related materials Generate automatic e-mails to learners of assigned training Integrate with HRIS to simplify administration and share data 2013 Skillsoft Ireland Limited
Renew – up to date, endorsed 2013 Skillsoft Ireland Limited
How do we keep our courses up to date? Network of specialist SME’sand reviewers HighfieldEDIWSETRPSIndependent consultants Rolling program to review/renew Endorsement/Accreditation partnersAim to extend the endorsed course range – any requests? 2013 Skillsoft Ireland Limited20
UK compliance direction summary Growth– a broader and deeper offer Retain– high quality courses Refresh– modern look and feel andnew platform Renew–up to date, endorsed Respond– what would you like to see? 2013 Skillsoft Ireland Limited21
Respond – what would you like to see? 2013 Skillsoft Ireland Limited
Contact us:Chris ThompsonNorm FordEmail: chris thompson@skillsoft.comEmail: norman ford@skillsoft.comCall: 07703 883143Call: 1 865 692 4706Visit: www.skillsoft.comVisit: www.skillsoft.com 2013 Skillsoft Ireland Limited
2013 Skillsoft EMEA Compliance Solutions Client Advisory Forum Event Skillsoft UK Compliance Direction Chris Thompson Senior Product Manager, UK Compliance Norman Ford Vice President Operations,
