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FY17 Service RatesDesktops, Laptops & Other DevicesStandard DevicesFY17 RateNew Connection,Replacement, ReconnectRelocationFY16 RatePercent ChangeStandard Locked DesktopStandard Locked LaptopStandard Open DesktopStandard Open LaptopStandard Printer 385 per year 385 per year 450 per year 450 per year 215 per year 100 one-time fee 100 one-time fee 100 one-time fee 100 one-time fee 100 one-time fee 100 one-time fee 100 one-time fee 100 one-time fee 100 one-time fee 100 one-time fee 375 per year 380 per year 435 per year 450 per year 210 per year2.67%1.32%3.45%0.00%2.38%Non-Standard DevicesFY17 RateNew Connection,Replacement, ReconnectRelocationFY16 RatePercent ChangeNon-Standard DesktopNon-Standard LaptopNon-Standard PrinterOther Device 530 per year consultation ( 100 perhour) 530 per year consultation ( 100 perhour) 215 per year consultation ( 100 perhour) 530 per year consultation ( 100 perhour) 150 minimum 100 per hour after 1st hour 150 one-time fee 150 minimum 100 per hour after 1st hour 150 one-time fee 150 minimum 100 per hour after 1st hour 150 one-time fee 150 minimum 100 per hour after 1st hour 150 one-time fee 515 per year consultation ( 100 perhour) 515 per year consultation ( 100 perhour) 225 per year consultation ( 100per hour) 515 per year consultation ( 100 perhour)2.91%2.91%-4.65%2.91% 150 minimum 100 per hour after 1st hourITS security pre-screened andapproved devices * 380 per year consultation ( 100 perhour)Initial security review andapproval of a model 135 per hour (only for thefirst device of that modeltype) 150 one-time fee 515 per year consultation ( 100 perhour)-26.21%*Facility, medical, and security devices, etc., (environmental sensor, medical device, door access panel, etc.) that have been pre-approved and screened. Call ITS to start the screen process for existingdevices.Standard Devices on ResearchNetworkStandard Desktop on ResearchNetworkStandard Laptop on ResearchNetworkStandard Printer on ResearchNetworkNon-Standard Devices onResearch NetworkNon-Standard Desktop OnResearch NetworkNon-Standard Laptop onResearch NetworkFY17 RateNew Connection,Replacement, ReconnectRelocationFY16 RatePercent Change 330 per yearFREE 100 one-time fee 330 per year0.00% 380 per yearFREE 100 one-time fee 380 per year0.00% 150 per yearFREE 100 one-time fee 150 per year0.00%FY17 RateNew Connection,Replacement, ReconnectRelocationFY16 RatePercent Change 330 per year consultation ( 100 perhour) 380 per year consultation ( 100 perhour)FREE 100 one-time feeFREE 100 one-time feePage 1 of 7 330 per year consultation ( 100 perhour) 380 per year consultation ( 100 perhour)0.00%0.00%
Non-Standard Printer onResearch NetworkOther Device on ResearchNetwork 150 per year consultation ( 100 perhour) 330 per year consultation ( 100 perhour)FREE 100 one-time feeFREE 100 one-time fee 150 per year consultation ( 100per hour) 515 per year consultation ( 100 perhour)0.00%0.00%Mobile DevicesStandard Mobile DevicesStandard SmartPhone with EmailAccess OnlyStandard Tablet with EmailAccess OnlyStandard Smartphone withSecurre Wi-Fi AccessStandard Tablet with Secure Wi-FiAccessNon-Standard Mobile DevicesNon-Standard SmartPhone withEmail Access OnlyNon-Standard Tablet with EmailAccess OnlyNon-Standard SmartPhone withSecure Wi-Fi AccessNon-Standard Tablet with SecureWi-Fi AccessFY17 RateNew Connection,Replacement, ReconnectFY16 RateFREEFREEFREEFREEFREEFREE 285 per year 150 one-time fee 275 per year3.64% 385 per year 150 one-time fee 375 per year2.67%FY17 RateNew Connection,Replacement, ReconnectFY16 RatePercent ChangeFREEFREEFREEFREEFREE 530 per year consultation ( 100 perhour) 530 per year consultation ( 100 perhour) 150 one-time fee 150 one-time feePercent ChangeFREE 425 per year consultation ( 100 perhour) 515 per year consultation ( 100 perhour)24.71%2.91%Virtual DesktopsVirtual Desktops*Locked Session On ITS-TaggedComputerLocked Session with Thin ClientDevice (for Exam Room, Kiosk,PCI etc.)Open Session on ITS-TaggedComputerLocked Session-only (w/o taggedcomputer or Thin Client)Session With CustomConfigurationFY17 RateSetup FeeFY16 RatePercent Change 435 per year 100 one-time fee 425 per year2.35% 540 per year 100 255 one-time fee 525 per year2.86% 770 per year 100 one-time fee 750 per year2.67% 770 per year 100 one-time fee 750 per year2.67%Billed according to theconfiguration selectedProject fee may applyBilled according to theconfiguration selected 25 per year 245 one-time fee 25 per year0.00%FY17 RateFY16 RatePercent ChangeFREEFREEFREEFREEFREEFREEDiscontinued in FY16Discontinued in FY16AccessoriesAdditional 1GB RAMOptional Wireless Keyboard &MouseOptional 24-Inch Monitor 70 one-time fee 200 one-time feeEmail & CalendarEmail & Calendar ServicesWCMC Faculty, Students, Staff &Voluntary FacultyAffiliated WCMC Faculty (WebOnly Access)Exchange Mobile Access forEmail/CalendarIMAPSPage 2 of 7
Data Storage OptionsFile StorageFY17 RateFree Researcher Personal Storage25GB Free storage per(HIPAA and PCI compliant)person (with approval by PI)Remote Mirror OptionEncrypted and Off-sitebackup OptionFY16 RatePercent ChangeN/AN/A25GB Free storage perperson (with approvalby PI)0.00%New in FY17Free Personal Cloud File Sharingcoming soon this calendaryearN/AN/AResearch File Storage * 15 per year per 100GB 15 per year per 100GB 120 per year per 100GBGeneral File Storage 300 per year per 100GB 300 per year per 100GB 120 per year per 100GB 15 per year per100GB 300 per year per100GB0.00%0.00%*Options are add-on cost to the base priceRed Cloud ServicesFY17 RateFY16 RatePercent ChangeSecure Remote Archive 85 per year per TB 400 per core year with50GB of storage for OS &Data* 120 per year per TB-29.17%Secure RedCloud ComputeNew Service inFY17* RedCloud Computing: a core-year is defined as 8,585 core-hours. After initial purchase is made, the hours are counted when there is actual use, 8,585 could be used all in one month or through out multipleyears.Research High PerformanceComputingFY17 RateResearch High PerformanceComputingCALLFY16 RatePercent ChangeN/AN/AFY16 RatePercent ChangeNetwork Connectivity & Phone ServicesWebVPN, Analog Fax & eFaxWebVPNFY17 RateWCMC Staff, Students, Faculty &FREENYP Residents (East Campus)WCMC Affiliates & ExternalFREEGroupsFREEFREEAnalog FaxAnalog fax line for sending andreceiving fax 636 per year 600 per yearSend (not receive) up to 100FREEpages per month electronicallySend/receive 636 per yearAnalog/Xerox Surcharge for eFax 300 per yearFREE 600 per year 300 per year6.00%eFaxExpanded Wireless Services*Wireless Access Point ChargesSet-up fee for additional WirelessAccess PointsExcluding cabling work ifnecessaryIP PhoneStandard IP PhoneIP Phone Expansion ModuleSpeaker-Only Conference PhoneIP Phone Add-onsACD Queue UpgradeExpansion Module Upgrade6.00%0.00%FY17 RateFY16 RatePercent ChangeFREEFREEN/AFREEFREEN/AFY16 RatePercent ChangeFY17 Rate 636 per year 636 per year 120 per yearNew Connect 850 one-time fee 100 one-time fee 1300 one-time fee 950 one-time fee 200 one-timePage 3 of 7Relocation 100 one-time fee 100 one-time fee 600 per year 100 one-time fee 600 per year 200 one-time6.00%0.00%6.00%New Fee in FY170.00%
Voice MenuIncludes Auto-Attendant/IVR (i.e.For appointment, press 1)Call RecordingPhones in agent pools/ACD withcalls being recordedVideo Conferencing UnitsStandard Video Conference UnitNon-Standard Video ConferenceUnitMicrosoft Lync AudioConferencing** (with a dial-innumber and individual accesscode)Up to 20 participants21-50 participantsWebEx Conference***WebEx Conference 636 per year 600 per year6.00% 60 per year 60 per year0.00% 360 per year 350 per year2.86% 530 per year 515 per year2.91%FREEFREENew Service inFY17 180 per year*All phone and video conference services are subject to incidental connection fees. (Please refer to Other Incidental Fees for more information.)**Lync phone services are available at no additional charge to those with an ITS-managed phone.**WebEx Audio Conference charges will go into effect in FY16.Audiovisual ServicesVideo Conference RoomsConference Room Type ASophisticated conference room orlecture space with videoconferencing, web conferencing ,and AV integrated control systemwith 24/7 monitoring supportFY17 RateFY16 RatePercent Change 10,000 per yearNew Service inFY17 8,000 per yearNew Service inFY17 5,000 per yearNew Service inFY17 9,000 per yearNew Service inFY17 25,000 per yearNew Service inFY17 20,000 per yearNew Service inFY17Conference Room Type BConference room with webconferencing capabilities and AVintegrated control system with 24/7monitoring supportConference Room Type DConference room with presentation,web conferencing capabilities, and24/7 monitoring supportConference Room Type EConference room or lecture spacewith video conferencing webconferencing, and 24/7 monitoringsupportAuditoriumAuditorium or lecture space withvideo conferencing, webconferencing , streaming, lecturerecording, and AV integrated controlsystem with 24/7 monitoring supportTraining RoomLecture space specifically designedto meet the instructor's and studentsneeds. Usually consists of extravisual and audio aids to help theparticipants.Security ServicesSecurity ServicesSecurity, change monitoring, andalerting for departmentalservers/applications withsensitive dataFY17 RateFY16 RatePercent Change 1,550 per year 1,500 per year3.33%Page 4 of 7
Departmental/Divisional SensitiveData ReportITS Security Consultation,assessmentITS Security Consultation withexternal vendor 1,050 per report 1,000 per report5.00% 135 per hour 125 per hour8.00% 250 per hour 250 per hourNew Service inFY17Database HostingServer & Database HostingServer Hosting and Management(Physical)Data Center Hosting only Server application installation,consultationFY17 RateSet-up/one-time feeAdditional optionsPercent Change 4,700 per year 1,000 one-time fee* 1,000 per year blade slot fee 300 per yearbackup cost listedseparately and onetime setup lowedfrom 3,000TBDTBD 4,700 per yearNew Service inFY17 132 per hour*For rack, stack, and base OS installation, application installation fees may apply. blade slot fee is charged only if a bladed is purchased and to be installed into an blade chasis not originally paid by the dept. Data center hosting only are designed for vendor supported appliances, or departments with IT staff that wish to manage their own servers. Please call to check minimum requirements.Virtual HostingServer Hosting (Virtual)Virtual Server (XS) 1CPU, 4GBRAM MaximumVirtual Server (S) 2CPU 8GB RAMMaximumVirtual Server (M) 4CPU 16GBRAM MaximumVirtual Server (L) 8CPU 32GBRAM MaximumVirtual Server (XL) 16CPU 64GBRAM MaximumEncrypted Backup and Off-SiteStoragePer Server with standard 100GBOS partitionDirect attached storageDirect attached server blockstorageDatabase HostingSmall Database:MSSQL/MySQL (up to 1GBstorage, 1 schema)Medium Database:MSSQL or MySQL DB (up to 3GBstorage, up to 5 schema)FY17 RateRegularFTE SubsidizedFY16 Rate 1,850 per year 950 per year 3,700 per year 2,000 per year 6,100 per year 4,100 per year 8,500 per year 6,500 per year 15,500 per year 13,500 per year 1,850 per year/ 950per year 3,700 per year/ 2000per year 6,100 peryear/ 4,100 per year 8,500 peryear/ 6,500 per year 15,500 peryear/ 13,500 per yearPercent Change0.00%0.00%0.00%0.00%0.00%Annual Fee 300 per year 300 per year 300 per year0.00%Annual FeeBackup option 300 per year per 100GB 120 per year per 100GB 120 per year per100GB0.00%FY17 RateSetupFY16 RatePercent Change 2,500 per year 132 per hour 2,500 per year0.00% 5,000 per year 132 per hour 5,000 per year0.00% 132 per hourCall, price varies withcomplexity andRAM/CPUrequirementsLarge Database:Oracle, MSSQL ( 10GB storage,up to 5 schema)Call, price varies withcomplexity and RAM/CPUrequirementsAdditional DB storage up to 10GB of storage 1,000 per year 1,000 per year0.00%FY17 RateFY16 RatePercent ChangeFREEFREE 120 per hour 135 per hourProject ManagementProject Management OfficeProject DiscoveryIncludes up to 25 hours ofresearch and analysisWCMC Faculty, Students & StaffPage 5 of 7-11.11%
External Groups/Non-WCMCCommunityExpedited Projects 120 per hour 135 per hour-11.11% 120 per hour 135 per hour-11.11%FY17 RateFY16 RatePercent ChangeFREEFREE 360 per year 360 per year0.00% 1,080 per year 1,080 per year0.00% 4,320 per year 4,320 per year0.00% 200 one-time fee 200 one-time feeFree 200 per one-yearcertificateWeb & Design ServicesWeb ServicesWeb OperationsLiteIncludes static HTML site onlegacy Web server, or pagesinclusive in weill.cornell.edu orweillcornell.orgBasicIncludes Drupal hosting, 100svisits/day, CMS accessProfessionalIncludes Drupal hosting, 1000svisits/day, CMS access, SVN andfile system access by requestLarge Web HostingIncludes Drupal hosting, up to 1million monthly page views, 5GBof storage, 1GB database, CMSaccess, SVN and file system byrequestDomain name registration andhostingLasts 5 yearsSSL CertificateWeb MaintenanceTicket WorkWeb Project ServicesWeb Project WorkIncludes design, production, ordevelopment workOutsourced RFP feeIncludes RFP creation and teaminvolvement over life of project;maximum of 50 hours of resourcetimeAdditional resource hours on RFPprojectsArt & PhotographyLocation HoursPhoto (Office/lab/event/ annualreport/publications/websitephotos)Studio (Small objects, models,needles, brochures, etc.)PatientArt (Retouching, layout/text incomposite/group photos/figuresfor publication)Studio PhotosFacultyResidents for DepartmentalCompositePassport/Visa (Includes 6- 2x2s)Group ShotsSmall Groups ( 25)Large Groups 100 per hour0.00%-100.00%0.00% 110 per hour0.00% 110 per hour 5,250 one-time fee 5,250 one-time fee 125 per hour 125 per hour0.00% 200 per hour 200 per hour0.00% 100 per hour 100 per hour 1ϬϬ pĞƌ͘ŚŽƵƌ 1ϬϬ ƉĞƌ͘ŚŽƵƌ0.00%0.00% 100 per hour 100 per hour0.00% 100 session 100 session0.00% ϰϬ ƉĞƌ͘ƐŚŽƚ ϰϬ ƉĞƌ͘ƐŚŽƚ 15 per shot 15 per shot0.00%0.00% 200 per shot 400 per shot 200 per shot 400 per shot0.00%0.00%0.00%Application Development & AnalyticsPage 6 of 7
Application Development &AnalyticsApplication Development ProjectWorkSharePoint HostingBasicIncludes 5GB storage, 2GBOneDrive for Business storage,2hrs Site Design, 5 hours Tier 2phone/remote support, WebTraining, Daily data backupsAdvanced CustomizationIncludes customization greaterthan basicFY17 RateFY16 RatePercent Change 115 per hour 110 per hour4.55% 1,500 per year 1,500 per year0.00% 115 per hour 110 per hour4.55%Department Staffing & ConsultationDepartment StaffingFY17 RateFY16 RatePercent ChangeGeneral ConsultationPremium Support Service 100 per hourTBD2.00%New Office/Dept, large officemove or similar projects* 150 per hour per tech (athourly increments) 150 per deviceconnection fee 98 per hourTBD 150 per hour pertech (at hourlyincrements) 150 per deviceconnection feeFY16 RatePercent Change 98 per hour2.00%0.00%* Please call and discuss with ITS Client Service BRM group, as speical situation may apply to these project rates.ConsultationConsultation Services 100 per hourPage 7 of 7
Affiliated WCMC Faculty (Web Only Access) FREE FREE Exchange Mobile Access for Email/Calendar FREE FREE IMAPS Discontinued in FY16 Discontinued in FY16 Mobile Devices Virtual Desktops Email & Calendar. Page 3 of 7 File Storage FY17 Rate Remote Mirror Option Encrypted and Off-site backup Option FY16 Rate Percent Change Free Researcher Personal .
