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Print Management On-PremisesVersion 2.9Administrator's GuideJune 2020www.lexmark.com

Contents2ContentsOverview. 7System requirements.8Understanding the Lexmark Print Management system. 12Understanding the solution architecture . 12Understanding the Print Release application . 15Understanding the mobile feature. 16Understanding user authentication and delegation . 16Reliability, scalability, and disaster recovery .17Performance across geographic locations. 20Determining database and file sizing, and other considerations . 20Understanding tracking, reporting, and quotas . 21Understanding Print Management Console. 22Supported printers. 23Supported web browsers.24Supported languages.24Installing Lexmark Print Management.25Installing LPM. 26Installing LPM using a backup file.27Installing LPM silently. 29Understanding the LPM installer backup feature. 36Understanding the LDAP backup process.37Understanding the database.38Understanding the LDAP information. 40Configuring post-installation settings. 41Configuring multiple domains . 41Configuring multiple domain support for solutions . 41Configuring multiple domain support for LPM user portal . 42Configuring the "LPM Cloud for Google Chrome" extension . 42Installing the "LPM Cloud for Google Chrome" extension . 43Configuring Lexmark Print Management.44Accessing Lexmark Management Console. 44Changing the status of the server.44Adding a print server to a software client group. 45Creating the Print Release queue.45Installing the LDD Port monitor software . 45

Contents3Configuring the print queue . 45Configuring LDD ports . 46Configuring the print driver.47Configuring the print options .47Adding LDD Client Service . 48Configuring the Print Release solution in Lexmark Management Console. 48Configuring the application settings . 48Configuring printer security . 49Adding printers to a device group. 50Customizing the home screen for a device group . 50Configuring mobile devices.53Understanding the system requirements . 53Supported e‑mail protocols . 53Supported printers for mobile device usage . 53Supported file formats. 53Configuring Lexmark Mobile Print . 54Document conversion software dependencies . 54Configuring the Mobile Print application settings. 55Understanding the mobile and e‑mail configuration data. 55Adding Lexmark Mobile Print to a software client group . 59Configuring document conversion software. 60Installing .NET framework . 60Installing OpenOffice or LibreOffice. 60Installing Microsoft Office. 61Testing the Lexmark Mobile Print status without a mobile device . 62Adding Lexmark Print Management to Lexmark Mobile Print. 62Configuring Lexmark Email Watcher . 63Understanding the Lexmark Email Watcher configuration data . 63Understanding e‑mail print options. 65Configuring printer nicknames . 66Configuring the server for AirPrint. 67Accessing AirPrint configuration . 67Understanding AirPrint discovery . 67Viewing AirPrint jobs . 67Testing the solution.68Deploying Lexmark Print Management.69Supported components.69Managing eSF configurations. 71Understanding UCF files. 72Managing UCF settings.73Configuring UCF settings. 73

Contents4Managing Lexmark Print Management. 75Improving device discovery and policy update speed.75Scheduling cleanup tasks. 75Setting up multiple domain support in Lexmark Management Console. 76Setting up multiple domain support for BadgeAuth or CardAuth. 76Configuring Print Management Console. 77Accessing Print Management Console .77Configuring Print Management Console.77Using the Print Management Console features . 80Dashboards. 80Understanding reports . 82Print and Reprint Queues . 82Delegates . 83PIN . 83Badge . 84Function Access. 85Quotas . 86Policies . 86Alternate Locations . 88PrintTrack Devices. 88Printer Nicknames . 89Managing and generating a report.89Using Lexmark Management Console . 89Generating reports. 89Scheduling reports. 90Using Print Management Console . 90Generating reports. 90Exporting reports . 90Securing Lexmark Print Management.91Understanding Free and Open Source Software and vulnerability scanners. 91Securing access to Print Management Console.91Disabling HSTS on HTTPS.92Understanding digital certificates. 92Configuring Apache to use SSL certificate. 92Authenticating Lexmark Print Management.94Antivirus policy requirements and recommendations. 94Configuring Apache using the httpd.conf file . 94Supported port numbers and protocols. 98Authenticating using LPM REST API . 100Authenticating using a token . 100

Contents5Authenticating using a hashid. 100Performing optional configurations. 101Configuring DNS servers. 101Configuring DNS servers for AirPrint advertisement .101Adding a DNS role .101Adding a forward lookup zone .101Adding a reverse lookup zone .102Adding a host A record.102Adding a Canonical Name (CNAME) record .103Adding an tcp subdomain.103Adding an ipp subdomain.103Adding an sub subdomain.104Adding the universal PTR record.104Adding the PTR, SRV, and TXT records .104Adding an ipps subdomain.106Adding an sub subdomain for ipps subdomain.106Adding the universal PTR record for sub subdomain.106Adding the PTR, SRV, and TXT records for ipps subdomain .106Adding an udp subdomain .108Adding an udp‑sd subdomain .108Adding the services, b, and lb PTR records for dns‑sd subdomain.108Setting up a DNS forwarder.109Delegating a domain .110Configuring BIND for AirPrint advertisement.110Creating key files.110Creating named.conf files .110Creating forward lookup zone files .111Creating reverse lookup zone files.112Referencing zone files in the named.conf file.112Starting the ISC BIND service.113Other considerations for DNS server configuration.113Creating profiles using Apple Configurator.114Understanding the command line tools for DNS server configuration.115Configuring Print Release with RF IDeas.116Installing the RF IDeas Ethernet 241 adapter.116Configuring RF IDeas Ethernet 241 using the RF IDeas discovery tool .116Configuring RF IDeas Ethernet 241 using the Lexmark Print Release Adapter Management tool. 117Configuring RF IDeas badge readers . 117Configuring client profiles .118Configuring user authentication.118Configuring the Print Management Console features.119Using Print Release.119Sending print jobs from your computer.119

Contents6Releasing print jobs using the printer .119Troubleshooting. 121Lexmark Print Management troubleshooting.121Mobile device configuration troubleshooting. 130Lexmark Hybrid Print Management troubleshooting. 136Appendix. 142Notices.190Index. 192

Overview7OverviewUse the LexmarkTM Print Management (LPM) On‑Premises solution to send print jobs from anywhere to onecentral print queue. You can securely release jobs on any Lexmark printer in the system.The solution supports the following features: Authenticate users when using the standard functions of the printer such as copying, faxing, e‑mailing, andscanning to FTP or to a network. Let another user (called a delegate) print your jobs.Authenticate using your badge, card, PIN, or user name and password.Set user quotas and track usage.Send print jobs using the AirPrint software feature.By using the Lexmark Document Distributor (LDD) platform, you can securely send your files to the server fromthe following, where they are held until printed: ComputerMobile deviceE‑mailAirPrintOther systems that can submit print jobs to a Windows‑based print queueDepending on your configuration, jobs that are not printed after a specified period are deleted automatically.The solution can also be used to do the following: Track jobs from a printer that is connected to the workstation using the USB port. For more information, seethe Local Printer Management Agent Print Tracker Component User’s Guide. Let workstations print jobs that are stored locally, and then release them at any printer using the LPM HybridPrint Release solution add‑on. For more information, see “Configuring Hybrid client registration” onpage 176. For more information on serverless print release, see the Lexmark Hybrid Print ManagementAdministrator’s Guide.For information on how to print using this solution, see the User’s Guide.For information on how to print from your mobile device, see the Lexmark Mobile Print User’s Guide.This document provides instructions on how to configure and troubleshoot the solution.System components Lexmark Document Distributor—Enables document capture, processing, and routing. Lexmark Print Management—Lets you send jobs from anywhere to a central print queue, and then securelyrelease them from any Lexmark printer in the system. Database—Maintains information about clients, solutions, settings, and jobs. The database can be MicrosoftSQL Server or Firebird . User Directory—Stores information on users and groups. The user directory can be any LDAP‑compliantdirectory or the LPM database. Embedded Solutions Framework (eSF) applications—Provides the Print Release user interface buttonsand prompts, authentication management, and activity tracking for copy, fax, e‑mail, and scan functions.

Overview8System requirementsRecommended hardware The processor is at least dual 2.5GHz Quad Core Intel Xenon or AMD Opteron. The available random access memory is at least 8GB. The available hard disk space on the server is at least 40GB.Recommended software The operating system is at least Windows Server 2008. The antivirus provides full control access privileges to the LDD installation path. The document conversion software is Microsoft Office, OpenOffice, or LibreOffice. The documentconversion software is required only if installing Mobile Print.Recommended hardware for Print Release The available space for the ALLUSERSPROFILE environment variable target path is at least 1GB for backupfiles.Note: The default path is c:\ProgramData. The server hard disk must be high speed with low latency.LDD server requirementsFor a list of all LDD‑related server and network requirements, see the Lexmark Document DistributorAdministrator’s Guide.The following table shows the LPM versions that are compatible with specific LDD versions:Lexmark Print Management version Lexmark Document Distributor version2.95.32.85.22.75.12.64.92.5.1.2 and later2.5.1.1 and older4.8.52.4Supported Embedded Solutions Framework (eSF) application versionsNote: For more information on e‑Task printers, see “Supported printers” on page 23.

Overview9SolutioneSF application versionDescriptionLDDadvancedprompt version5.2Provides basic prompts for the user at the printerdisplayCompatible eSFframework e‑Task 5e‑Task 4e‑Task 3e‑Task 2 e‑Task 2

Overview10SolutioneSF application versionDescriptionCompatible eSFframeworkPrintReleasebadgeauth version 1.22Provides authentication using a badgee‑Task 2Note: This application is necessary only when usinga badge for authentication.badgeauth version 2.14.6Locks the printer until a user authenticates with abadge, PIN, or a user name and passwordNotes: e‑Task 4 e‑Task 3 e‑Task 2 This application is necessary only whensecuring the printer home screen. After upgrading to LPM version 2.5.2 or later,manually configure each badgeauth applicationto deploy to the target printer family.cardAuth version 5.6.5Locks the printer until a user authenticates with abadge, PIN, or a user name and passworde‑Task 5Note: This application is necessary only whensecuring the printer home screen.deviceusage version 1.6.0 Provides all usage data on the printere‑Task 2Notes: This application is necessary only whentracking the printer usage. After upgrading to LPM version 2.5.2 or later,manually configure each Device Usageapplication to deploy to the target printerfamily.deviceusage version1.10.8Provides all usage data on the printerNotes: This application is necessary only whentracking the printer usage. e‑Task 5 e‑Task 5e‑Task 4e‑Task 3e‑Task 2 After upgrading to LPM version 2.5.

This document provides instructions on how to configure and troubleshoot the solution. System components † Lexmark Document Distributor—Enables document capture, processing, and routing. † Lexmark Print Management —Lets you send jobs from anywhere to a central print queue, and then securely release them from any Lexmark printer in the .