Transcription
Accident & Health InsuranceComplaint Indices
Accident and Health Insurance Complaint IndicesAlpha by CompanyComplaints Average Annual2006-2008Premium 897179658116073971773810785 Star Life Insurance CompanyA F & L Insurance Company-SuspendedAAA Life Insurance CompanyAcacia Life Insurance CoAce American Insurance CompanyAdmiral Life Insurance Company Of AmericaAegis Security Insurance CompanyAetna Health Insurance CompanyAetna Life Insurance CompanyAIG Life Insurance CompanyAIG Premier Insurance CompanyAllianz Life Insurance Co Of North AmericaAllstate Life Insurance CompanyAllstate Life Insurance Company Of New YorkAlta Health & Life Insurance CompanyAmerican Alternative Insurance CorporationAmerican Bankers Insurance Company Of FLAmerican Bankers Life Assurance Of FloridaAmerican Capitol Insurance CompanyAmerican Casualty Company Of Reading PAAmerican Community Mutual Insurance CoAmerican Continental Insurance CompanyAmerican Family Life Assurance Co of Col.American Family Mutual Insurance CompanyAmerican Federated Life Insurance CompanyAmerican Fidelity Assurance CompanyAmerican General Assurance CompanyAmerican General Life & Accident Insurance CoAmerican General Life Insurance CoAmerican Hardware Mutual Insurance CompanyAmerican Health & Life Insurance CompanyAmerican Heritage Life Insurance CompanyAmerican Home Assurance CompanyAmerican Home Life Insurance CompanyAmerican Income Life Insurance CoAmerican International Life Assurance Of NYAmerican Medical & Life Insurance CompanyAmerican Medical Security Life Ins CoAmerican Modern Life Insurance CompanyAmerican National Insurance CompanyAmerican National Life Ins Co Of TXAmerican Network Insurance 171340 1,919. 334,052 374 9,916,678 2,746,418 184,978 773,544 135,917,059 7,687,674 51,513 5,863,125 1,023,842 1,523 636,085 669,649 40,699 2,885,147 10,868 53 42,753,793 849,114 76,529,199 32,486,788 153,111 9,789,083 752,611 1,489,909 664,347 1,864 2,267,215 6,433,232 8,779,490 1,278 1,439,429 693 155,283 13,687,567 1,113,502 2,794,530 5,501,871 05697724727702433430038300228165197134077
Accident and Health Insurance Complaint IndicesAlpha by CompanyComplaints Average Annual2006-2008Premium 84717161476749008100080659104727145556030American Pioneer Life Insurance CompanyAmerican Progressive Life & Health Ins CoAmerican Public Life Insurance CompanyAmerican Republic Corp Insurance CompanyAmerican Republic Insurance CompanyAmerican Security Insurance CompanyAmerican Sentinel Insurance CompanyAmerican States Insurance CompanyAmerican Underwriters Life Insurance CompanyAmerican United Life Insurance CoAmerico Financial Life & Annuity Ins CoAmeritas Life Insurance CorpAmex Assurance CompanyAnthem Blue Cross & Blue Shield-WithdrewAnthem Insurance Companies IncAnthem Life Insurance CompanyArch Insurance CompanyAssured Life AssociationAssurity Life Insurance CompanyAtlanta Life Insurance CompanyAuto Club Life Insurance CompanyAuto Owners Life Insurance CompanyAvemco Insurance CompanyAviva Life & Annuity CompanyAXA Equitable Life Insurance CompanyBalboa Insurance CompanyBalboa Life Insurance CompanyBaltimore Life Insurance Company TheBankers Fidelity Life Insurance CoBankers Life & Casualty CompanyBanner Life Insurance CompanyBCS Insurance CompanyBCS Life Insurance CompanyBenchmark Insurance CompanyBenicorp Insurance Company-SuspendedBerkshire Life Insurance Company Of AmericaBest Life & Health Insurance CompanyBlue Cross & Blue Shield Of Kansas CityBoston Mutual Life Insurance CompanyBrokers National Life Assurance CompanyCambridge Life Insurance CompanyCanada Life Assurance CompanyCapitol Indemnity CorporationCardif Life Insurance CompanyCatholic 1901000020 6,068,479 17,903 466,337 94,177 31,052,930 125,880 1,044,125 54,423 513,222 3,247,606 2,485 7,371,158 1,281,324. 37,068,185 1,655,268 148,690 11 1,194,899 5,254 91,743 212,541 220 67,847 764,766 282 235,608 10,626 411,036 44,079,539 107 1,461,578 62,150 2,305,681 5,458,712 2,409,698 189,312 568,651,022 1,181,824 1,823,054 627,578 787,516 97,549 806,257 0462000000000033000001,213006115600004560
Accident and Health Insurance Complaint IndicesAlpha by CompanyComplaints Average Annual2006-2008Premium 32044371404685006255381973600405663480675Catholic Order Of ForestersCeltic Insurance CompanyCentral Benefits National Life Ins CoCentral Reserve Life Insurance CompanyCentral Security Life Insurance CoCentral States Health & Life Co Of OmahaCentral States Indemnity Company Of OmahaCentral United Life Insurance CompanyCentre Life Insurance CompanyCenturion Life Insurance CompanyCherokee National Life Insurance CoChesapeake Life Insurance Company TheChristian Fidelity Life Insurance CoCica Life Insurance Company Of AmericaCIGNA Life Insurance Company of NYCincinnati Insurance Company TheCincinnati Life Insurance Company TheCitizens Security Life Ins CoClarendon National Insurance CompanyColonial Life & Accident Ins CoColonial Penn Life Insurance CompanyColorado Bankers Life Ins CoColumbian Life Insurance CompanyColumbus Life Insurance CompanyCombined Insurance Co Of AmericaCommercial Travelers Mutual Insurance CoCommonwealth Annuity & Life Insurance CoCommunity Health Plan Insurance CompanyCompanion Life Insurance CompanyCompbenefits Insurance CompanyConnecticut General Life Ins CoConseco Health Insurance CompanyConseco Insurance CompanyConseco Life Insurance CoConstitution Life Insurance CompanyContinental American Insurance CompanyContinental Assurance CompanyContinental Casualty CompanyContinental General Insurance CompanyContinental Life Ins Co Of Brentwood TNCountry Life Insurance CompanyCoventry Health & Life Insurance CompanyCox Health Systems Insurance CompanyCroatian Fraternal Union Of AmericaCrown Life Insurance 1761853200 16,487 1,766,018 745 4,859,939 12,606 2,772,681 785,237 2,503,022 252,712 81,725 55,967 1,648,414 17,745,133 2,903 7,335 15 63,017 27,834 85,120 10,290,721 367,193 7,484 1,073,755 987 22,251,364 105,851 312,955 9,027,478 4,511,289 1,428,961 55,499,646 15,304,932 1,667,148 50,176 90,623 581,524 254,217 8,372,555 6,106,710 22,748,618 612,869 326,837,780 56,786,485 1,056 51249300481040079
Accident and Health Insurance Complaint IndicesAlpha by CompanyComplaints Average Annual2006-2008Premium 29021280705683226421164238642461968270815CSA Fraternal LifeCUNA Mutual Insurance SocietyDelos Insurance CompanyDentegra Insurance CompanyEMC National Life CompanyEmpire Fire & Marine Insurance CoEnvision Insurance CompanyEpic Life Insurance Company TheEquitable Life & Casualty Insurance CompanyFairmont Premier Insurance CompanyFamily Benefit Life Insurance CompanyFamily Heritage Life Insurance Co Of AmericaFamily Life Insurance CompanyFarm Bureau Life Ins Co of MOFarmers Mutual Hail Insurance Company Of IAFarmers New World Life Insurance CoFederal Insurance CompanyFederal Life Insurance CompanyFederated Life Insurance CompanyFederated Mutual Insurance CompanyFidelity Life Association A Legal Reserve Life InsFidelity Security Life Insurance CompanyFirst Allmerica Financial Life Insurance CoFirst Continental Life & Accident Insurance CoFirst Health Life & Health Insurance CompanyFort Dearborn Life Insurance CompanyFreedom Life Insurance Company Of AmericaGeneral American Life Insurance CompanyGenworth Life & Annuity Insurance CompanyGenworth Life Insurance CompanyGerber Life Insurance CompanyGlobe Life & Accident Insurance CompanyGolden Rule Insurance CompanyGovernment Employees Insurance CoGovernment Personnel Mutual Life Ins CoGreat American Insurance CompanyGreat American Life Insurance CompanyGreat Southern Life Insurance CompanyGreat West Life Assurance CompanyGreat-West Life & Annuity Insurance CompanyGuarantee Trust Life Insurance CoGuaranty Income Life Insurance CompanyGuardian Life Insurance Company Of AmericaHartford Fire Insurance CompanyHartford Life & Accident Insurance 0113021113 867 7,433,905 3,938,748 1,816,667 1,142,246 90,669 209,885 227,110 14,698,634 775,072 4,360 1,275,008 163 270,143 375 409,328 3,020,638 2,748 548,952 20,988,686 1,438 8,873,456 5,093 1,612,266 53,643,790 2,370,901 517,597 820,271 4,902,632 33,670,196 3,783,483 1,499,962 48,791,451 1,584 44,940 1,576,405 656,706 20,368 182,513 19,124,578 9,826,227 31,565 62,425,799 2,023 0629,99942
Accident and Health Insurance Complaint IndicesAlpha by CompanyComplaints Average Annual2006-2008Premium 56531561492230436533165498655287772065595Hartford Life & Annuity Insurance CompanyHartford Life Insurance CompanyHCC Life Insurance CompanyHCSC Insurance Services CompanyHealth Care Service CorporationHealth Net Life Insurance CompanyHealthy Alliance Life Insurance CoHeritage Casualty Insurance CompanyHM Life Insurance CompanyHorace Mann Life Insurance CompanyHousehold Life Insurance CompanyHumana Insurance CompanyHumanadental Insurance CompanyIdealife Insurance CompanyIllinois Mutual Life Insurance CompanyImerica Life & Health Insurance CompanyIndependence American Insurance CompanyIndependent Order Of Foresters TheIndividual Assurance Co Life Health & AccidentING Life Insurance & Annuity CompanyING USA Annuity & Life Ins CoInsurance Company Of The State Of PAInvestors Consolidated Insurance CompanyInvestors Heritage Life Insurance CompanyInvestors Life Insurance Co Of North AmericaJ M I C Life Insurance CompanyJackson National Life Insurance CompanyJefferson Insurance CompanyJefferson National Life Insurance CompanyJohn Alden Life Insurance CompanyJohn Hancock Life Insurance CompanyJohn Hancock Life Insurance CompanyKanawha Insurance CompanyKansas City Life Insurance CompanyKnights Of ColumbusLafayette Life Insurance Company TheLewer Life Insurance CompanyLiberty Life Assurance Company Of BostonLiberty Life Insurance CompanyLiberty Mutual Insurance CompanyLiberty National Life Insurance CompanyLife Insurance Company Of North AmericaLife Insurance Company Of The SouthwestLifesecure Insurance CompanyLincoln Benefit Life 21006002 19,499 4,010,115 13,060,672 231,381 1,548,909 2,396,327 1,497,904,678 24,717 3,133,998 75,823 2,715,486 342,099,675 6,307,424 180,205 1,792,279 12,186 55,811 2,747 1,618,885 1,254 16,798 45,098 27 1,681 2,994 32,987 103,111 27,473 168,632 11,622,310 23,064,111 109 3,321,014 3,715,336 1,496,613 1,429,537 10,764 1,962,987 1,170,032 3,983 97,769 17,301,541 306 12,816 1
Accident and Health Insurance Complaint IndicesAlpha by CompanyComplaints Average Annual2006-2008Premium 38253866680605938796319445682256686991626Lincoln Heritage Life Insurance CompanyLincoln Life & Annuity Company Of New YorkLincoln National Life Insurance CompanyLongevity Insurance CompanyLoyal American Life Insurance CompanyMadison National Life Insurance Company IncMagna Insurance CompanyMamsi Life & Health Insurance CompanyMarkel Insurance CompanyMarquette National Life Insurance CompanyMassachusetts Mutual Life Insurance CompanyMedamerica Insurance CompanyMedco Containment Life Insurance CompanyMedical Savings Insurance Company-SuspendedMedico Insurance CompanyMedico Life Insurance CompanyMega Life & Health Insurance Company TheMembers Life Insurance CompanyMercy Health PlansMerit Life Insurance CoMetlife Insurance Company Of ConnecticutMetropolitan Life Insurance CompanyMidland National Life Insurance CompanyMidwest National Life Insurance Co Of TNMinnesota Life Insurance CompanyMissouri Valley Life & Health Insurance CoModern Woodmen Of AmericaMonumental Life Insurance CompanyMony Life Insurance CompanyMountain Life Insurance CompanyMTL Insurance CompanyMutual Of America Life Insurance CompanyMutual Of Omaha Insurance CompanyNational Benefit Life Insurance CompanyNational Casualty CompanyNational Foundation Life Insurance CompanyNational Guardian Life Insurance CompanyNational Health Insurance Company-SuspendedNational Life Insurance CompanyNational States Insurance CompanyNational Teachers Associates Life Insurance CoNational Union Fire Ins Co of PittsburghNationwide Life Ins Co of AmericaNationwide Life Insurance CompanyNew England Life Insurance 0106018010 105,462 286 16,408,128 14,274 682,562 1,377,875 3,596 17,609 839,169 1,111,360 8,578,439 298,136 4,027,760. 4,560,229 1,293,105 12,405,159 66 190,137,164 1,108,926 1,949,454 85,202,509 8,941 2,624,121 3,254,577 486,945 2,142 7,025,418 426,161 34,429 6,510 107,605 54,074,440 30,522 32,913 340,391 1,884,602. 251,386 1,861,389 1,309,869 116,766,767 16,424 1,365,525 2801350
Accident and Health Insurance Complaint IndicesAlpha by CompanyComplaints Average Annual2006-2008Premium 36819568209682416828439217702116835768381New Era Life Ins Co of the MidwestNew York Life Insurance CompanyNippon Life Insurance Company Of AmericaNmhc Group Solutions Insurance Inc-WithdrewNorth American Co For Life & Health InsuranceNorth American Insurance CompanyNorthwestern Long Term Care Insurance CoNorthwestern Mutual Life Insurance CompanyOhio National Life Assurance CorporationOhio National Life Insurance Company TheOld American Insurance CompanyOld Republic Insurance CompanyOld Republic Life Insurance CompanyOld Surety Life Insurance CompanyOld United Life Insurance CompanyOxford Life Insurance CompanyOzark National Life Insurance CompanyPacific Life & Annuity CompanyPacific Life Insurance CompanyPacificare Life & Health Insurance CompanyPan-american Life Insurance CompanyPaul Revere Life Insurance CompanyPekin Life Insurance CompanyPenn Mutual Life Insurance Company ThePenn Treaty Network America Ins Co-SuspendedPennsylvania Life Insurance CompanyPerico Life Insurance CompanyPhiladelphia American Life Insurance CompanyPhoenix Life Insurance CompanyPhysicians Life Insurance CompanyPhysicians Mutual Insurance CompanyPresidential Life Insurance CompanyPrimerica Life Insurance CompanyPrincipal Life Insurance CompanyProfessional Insurance CompanyProtective Life Insurance CompanyProvident American Life & Health Insurance CoProvident Life & Accident Insurance CompanyProvident Life & Casualty Insurance CompanyPrudential Insurance Company Of America ThePyramid Life Insurance CompanyQBE Insurance CorporationReassure America Life Insurance CompanyReliable Life Insurance CompanyReliance Standard Life Insurance 230141 225,788 8,582,021 27,188 3,957 98 103,731 3,720,663 18,868,978 310,917 128,765 90,208 711,194 1,370,881 61,628 165,282 169,196 88,149 58,921 89,961 16,819,815 2,551,626 6,041,978 268,359 132,932 2,741,357 42,251,602 1,270,780 668,220 131,339 1,871,562 10,325,736 146,072 8,898 79,563,488 365,062 285,742 411,273 14,953,759 134,709 12,968,213 16,801,217 2,141,979 1,810,270 379,034 9411183
Accident and Health Insurance Complaint IndicesAlpha by CompanyComplaints Average Annual2006-2008Premium 66913289184773991095265021809268080269310Reliastar Life Ins Co of NYReliastar Life Insurance CompanyRenaissance Life & Health Insurance CoRepublic Western Insurance CompanyReserve National Insurance CompanyResource Life Insurance CompanyRiversource Life Insurance CompanyRoyal Arcanum Supreme Council OfRoyal Neighbors Of AmericaSafehealth Life Insurance CompanySagicor Life Insurance CompanySears Life Insurance CompanySecurian Life Insurance CompanySecurity Benefit Life Insurance CompanySecurity Life Insurance Company Of AmericaSecurity Life Of Denver Insurance CompanySecurity Mutual Life Insurance Company Of NYSecurity National Life Insurance CompanySenior Health Insurance Company of PASentry Insurance A Mutual CompanySentry Life Insurance Company (l&h AcctSettlers Life Insurance CompanyShelter Life Insurance CompanyShenandoah Life Insurance CompanySierra Health & Life Insurance Company IncSilverscript Insurance CompanySlovene National Benefit SocietySons Of NorwaySouthern Security Life Insurance Co-WithdrewStandard Guaranty Insurance CompanyStandard Insurance CompanyStandard Life & Accident Insurance CompanyStandard Security Life Insurance Co Of NYStarmount Life Insurance CompanyStarnet Insurance CompanyState Farm Mutual Automobile Insurance CoState Life Insurance CompanyState Mutual Insurance CompanySterling Investors Life Insurance CompanySterling Life Insurance CompanyStonebridge Casualty Insurance CompanyStonebridge Life Insurance CompanySun Life & Health Insurance Company (USSun Life Assurance Company Of CanadaSurety Life Insurance 05227330 539,094 8,709,765 73,293 68,382 8,656,655 255,756 5,534,719 23 10,688,704 35,305 4,130 794,406 27,014 30,504 569,382 2,545 28,203 1,717 6,725,468 45,658 162,961 26,353 9,324,938 380,407 2,154,261 18,727,422 248 37 360 202,761 33,054,119 9,560,612 4,753,005 14,574 302,280 31,536,564 939,345 1,615,728 9,804,210 5,780,749 91,487 9,037,013 5,523,197 13,526,934 0410
Accident and Health Insurance Complaint IndicesAlpha by CompanyComplaints Average Annual2006-2008Premium 97285070114701307015770173622356966394358Symetra Life Insurance CompanyTeachers Ins & Annuity Assn of AmericaThrivent Financial For LutheransTIAA-CREF Life Insurance CompanyTime Insurance CompanyTransamerica Financial Life Ins CoTransamerica Life Insurance CompanyTravelers Protective Association Of AmericaTrustmark Insurance CompanyTrustmark Life Insurance CompanyU S Letter Carriers' Mutual Benefit AssU S Specialty Insurance CompanyUnicare Life & Health Insurance CompanyUnified Life Insurance CompanyUnimerica Insurance CompanyUnion Bankers Insurance CompanyUnion Central Life Insurance CompanyUnion Fidelity Life Insurance CompanyUnion Labor Life Insurance CompanyUnion Security Insurance CompanyUnited American Insurance CompanyUnited Commercial Travelers Of AmericaUnited Concordia Life & Health Ins CoUnited Family Life Insurance CompanyUnited Healthcare Insurance CompanyUnited Heritage Life Insurance CompanyUnited Home Life Insurance CompanyUnited Insurance Company Of AmericaUnited Liberty Life Insurance CompanyUnited Life Insurance CompanyUnited National Life Ins Co of AmericaUnited Of Omaha Life Insurance CompanyUnited Security Assurance Company Of PAUnited Security Life & Health Insurance CoUnited States Fire Insurance CompanyUnited States Life Insurance Co New YorkUnited Teacher Associates Insurance CoUnited World Life Insurance CompanyUnity Mutual Life Insurance CompanyUniversal Guaranty Life Insurance CompanyUniversal Life Insurance Company-SuspendedUniversal Underwriters Life Insurance CompanyUnum Life Insurance Company Of AmericaUSAA Life Insurance CompanyUsable 400012900 3,928,434 885,074 11,655,190 279,832 44,814,968 16,817 25,604,546 42,526 1,129,820 19,598,503 36,357 167,710 29,596,823 1,601,663 5,284,998 1,781,474 1,113,013 1,286,299 276,678 31,541,234 25,472,261 600,474 4,272,815 201 936,155,061 3,151 835 95,913 61 17,608 108,616 7,908,221 743,269 380,947 1,615,338 3,565,831 2,453,328 13,816,007 13 2,265 1,807 -36,216 51,947,754 1,586,835 0.0%0.0%0.1%0.0%0.0%0.0%0.1%0.0%0.2%0.0%0.0%0.0%- 43091,87453000-50781030085
Accident and Health Insurance Complaint IndicesAlpha by CompanyComplaints Average Annual2006-2008Premium 5Vision Benefits Of AmericaVision Service Plan Insurance CompanyWashington National Insurance CoWellcare Health Insurance Of Arizona IncWellcare Prescription Insurance IncWest Coast Life Insurance CompanyWestern & Southern Life Insurance CompanyWestern Reserve Life Assurance Co Of OhioWestport Insurance CorporationWestward Life Insurance CompanyWilton Reassurance Life Company Of New YorkWoodmen Of The World Life Insurance SocietyWorkmens Benefit Fund Of The U S Of AmWorld Corp Insurance CompanyWorld Insurance CompanyZale Life Insurance CompanyZurich American Insurance CompanyTotal860123010000000006033,431 2,253,988 27,640,989 5,360,128 13,781,721 23,229,516 741 1,086,269 55,003 986,870 6,800 834 51,923 31 181,091 2,161,582 32,573 19,648,536 .0%0.3%100.0%ComplaintIndex0778908000000000510028.
Accident and Health Insurance Complaint Indices Alpha by Company Code Name Complaints 2006-2008 Average Annual Premium 2006-2008 Average Market Share 2006-2008 Complaint Index 35963 A F & L Insurance Company-Suspended- 13 . . . 60038 Acacia Life Insurance Co 0 374 0.0% 0 20427 American Casualty Company Of Reading PA 0 53 0.0% 0
