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SAP Cloud ALM forOperationsOverview, News & OutlookJanko BudzischChief Product OwnerSAP Customer Experiences & Solutions
DisclaimerThe information in this presentation is confidential and proprietary to SAP and may not be disclosed without the permission of SAP.Except for your obligation to protect confidential information, this presentation is not subject to your license agreement or any other serviceor subscription agreement with SAP. SAP has no obligation to pursue any course of business outlined in this presentation or any relateddocument, or to develop or release any functionality mentioned therein.This presentation, or any related document and SAP's strategy and possible future developments, products and or platforms directions andfunctionality are all subject to change and may be changed by SAP at any time for any reason without notice. The information in thispresentation is not a commitment, promise or legal obligation to deliver any material, code or functionality. This presentation is providedwithout a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for aparticular purpose, or non-infringement. This presentation is for informational purposes and may not be incorporated into a contract. SAPassumes no responsibility for errors or omissions in this presentation, except if such damages were caused by SAP’s intentional or grossnegligence.All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially fromexpectations. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates,and they should not be relied upon in making purchasing decisions. 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC2
AgendaSAP Cloud ALM - OverviewSAP Cloud ALM – Newly delivered features in Q4 2021SAP Cloud ALM – Roadmap, Onboarding & Usage 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC3
SAP Cloud ALM for OperationsOverview
SAP Cloud ALM for Operations – Value PropositionEnsures business continuity - Keeps the lights on - Increases operations efficiency - Predicts criticalsituations - Provides service availability information for business users - Reduces TCO SAP Cloud ALM empowers customers to understandhealth of SAP business solutions: Provides full stack monitoring and alerting coveringbusiness processes, integration, users, applications, andhealth of cloud services and systems Allows to conduct root cause analysis on different levels Acts as collaboration platform between LOB and IT SAP Cloud ALM enables operations automation byintegration of different automation solutions SAP Cloud ALM introduces intelligent eventprocessing to enable event correlation, intelligentalerting and anomaly prediction SAP Cloud ALM provides transparency regardingavailability of business services including eventcalendar and service level management 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC5
SAP Cloud ALM for Operations – Functional OverviewBusiness Service Management - Provides event calendar for business services including maintenance, disruption,degradation and communication events and business service level managementBusiness Process Monitoring – Focused onbusiness process KPI’s and nagementEmbeddedAnalytics &IntelligenceEmbeddedOperationAutomationCentral eventhub toconnectdifferent usecases witheach otherAlertcalculationbased on usecase specificthresholds orthreshold lessAllows usecase specificroot causeanalysisJob & Automation Monitoring – Focused onapplication aspects as jobs and automation tasksEnableseventcorrelationHealth Monitoring – Focused on technical healthindicators for cloud services and systemsIs open forinbound andoutboundeventprocessingUnified alerthandling andfollow-upactivitiesWorks onreal-time/rawdata as wellas historical/aggregateddataExecution ofcorrectiveactionstriggered byevents toreduce meantime toresolutionSupport ofalert groupingand atomicalertsIncludesmachinelearning andpredictionIntegration & Exception Monitoring – Focusedon integration flows and integration exceptionsUser & Performance Monitoring – Focused onperformance and usage from users perspectiveExternal Providers – Integration of externalmetrics, events, and alerts in SAP Cloud ALM 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLICSupport ofautomated,and semiautomatedactivities toincreaseefficiencyUnifiedAPILayer* Planned functionalityExternalAnalytics &Intelligence *IncidentManagement *CollaborationManagement *ExternalAutomationManagement6
SAP Cloud ALM for OperationsNewly delivered features in Q4 2021
Problem Management Powered by SAP Cloud ALMDetect, Analyze and Resolve Problems Based on Full Stack MonitoringProblem DetectionProblem RoutingProblem ResolutionBusiness Process MonitoringEmbedded AlertManagementOperation AutomationIntegration & ExceptionMonitoringIntegration with SAP BTP WFManagement, SAP Intelligent RPAand SAP Automation PilotRoot Cause AnalysisEmbeddedAnalytics &IntelligenceUser & Performance MonitoringBuilt-in ChannelsJob & Automation MonitoringIntelligent EventProcessingHealth MonitoringExternalAnalytics &Intelligence *eMailServiceNow *MicrosoftTeams * Generic Channels *External Monitoring, Event &Alerting Infrastructures 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLICIncidentManagementCollaborationManagement* Planned functionality8
Business Process Monitoring
Business Process Monitoring - New Features delivered in Q4/2021Business Scope Groups Enhancements In the Alerting section,the displayed alerts arenow filtered by yourbusiness scope groupassignment.In the detail view of theconfiguration, you cannow also copyindividual businessscope groups. 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC10
Business Process Monitoring - New Features delivered in Q4/2021Jump-Ins into Managed SuccessFactors TenantOn the detail pages ofKPIs that contain a JobRequisition ID orApplication ID, you cannow use the links tonavigate directly to thedocument in themanaged SAPSuccessFactors tenant. 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC11
Integration & Exception Monitoring
Integration & Exception Monitoring - New Features delivered in Q4/2021Newly designed Overview PageThe Overview page iscompletelyredesigned andrenamed to Home.There are two tabs onthis page Overviewand Favorites. 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC13
Integration & Exception Monitoring - New Features delivered in Q4/2021New Exception Monitoring Page With the newly introduced ExceptionMonitoring page you have a globaldistribution of the exceptions perproduct family and category. The status of the cards and theirsequence shows you the cloudservices or systems being in a criticalsituation. Using the trend you will quicklyevaluate where to take the first actions. 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC14
Integration & Exception Monitoring - New Features delivered in Q4/2021Multiple Sorting Parameters for Open Alerts On the Alerting page,you can sort the openalerts by applyingsorting parameters tomore than one column. The data is displayedbased on the lastupdated time stampand the current rating. 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC15
Integration & Exception Monitoring - New Features delivered in Q4/2021Robustness of Data Collection and Newly Supported ProductsRobustness of data collection: While configuring a service, you canswitch on the data collection only when the mandatory parameters for asuccessful data collection are maintained. For example, APIKey and External ID (ANID) are mandatory fields for SAP Ariba that aremaintained in Landscape Management.Newly supported products: Support for SAP Master Data IntegrationYou can monitor data exchange among SAP Master Data Integrationand other services in both cloud-only scenarios and in hybridscenarios within the selected scope. Support for SAP Mobile ServicesYou can monitor the data exchange among SAP Mobile Services(SAP BTP, Cloud Foundry environment and SAP BTP, Neoenvironment) and other services within the selected scope. Support for SAP BTP, ABAP Environment Support for SAP Event Mesh 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC16
User & Performance Monitoring
Real User Monitoring - New Features delivered in Q4/2021New Request Type RFCS (Secure RFC)The request type RFC formanaged ABAP systems isnow broken down intoordinary RFC requestsand secure RFCrequests, for whichSecure NetworkCommunications (SNC)is enabled. 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC18
Real User Monitoring - New Features delivered in Q4/2021New Section in Front End ViewYou can display the usedoperating systems andbrowsers with theirnumber of users in a newsection of the page FrontEnd. Click on an entry ofthe pie charts to displaymore details in clients. 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC19
Job & Automation Monitoring
Job & Automation Monitoring - New Features delivered in Q4/2021New Analysis PageThe new Analysispage offers informationon the metric values(like runtime and status)collected for the jobs orautomations within theselected time frame. 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC21
Health Monitoring
Health Monitoring - New Features delivered in Q4/2021New Overview PageFor Health Monitoring, acompletely newoverview page has beencreated showing therating for the servicesin scope, grouped byservice types. Also yourfavorite service types andsingle services aredisplayed. 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC23
Health Monitoring - New Features delivered in Q4/2021Data Quality IndicatorsFor service typesinvolving data collectionthe data collectionstatus and thecorresponding statusmessage is nowavailable in HealthMonitoring. 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC24
Health Monitoring - New Features delivered in Q4/2021Enhanced Configuration PageFor a better overviewof the availableservices, differentfunctions for filtering,sorting and groupingare available in theconfiguration popup.Also, for cloud services, you can delete a service from the configuration of SAP Cloud ALM if no monitoringdata and no active alerts are existing, and if the data collection for the service is not active. 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC25
Health Monitoring - New Features delivered in Q4/2021Metric History ImprovedIn the metric history graph,the data is displayed insuitable time periods andresolution is depending onthe metric. Also, whencalling the history from theMetrics Overview table,only the values with theselected label values aredisplayed. 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC26
Health Monitoring - New Features delivered in Q4/2021Alert Display improvedYou can now display thealerts you have activated inthe Configuration in a newpage. Alerts originatingfrom health monitoring arebased on the rating of therelated metric; for thesealerts the metrics with theirproperties are displayed inthe Alert Details. 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC27
Health Monitoring - New Features delivered in Q4/2021Display Alerts for SAP BTP Neo and SAP BTP Cloud FoundryThe alert inbox in HealthMonitoring can also displayalerts which are exposedby the SAP BTP AlertNotification Service of SAPBTP Neo and SAP BTPCloud Foundryenvironments. 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC28
Health Monitoring - New Features delivered in Q4/2021Newly supported Products 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC Support for S/4HANA S/4HANA PCE SAP Business Suite Support for SAP BTP, ABAP Environment Support for SAP BTP Alert Notification Service events of SAP BTPNeo and SAP BTP Cloud Foundry29
Business Service & Event Management powered by SAP Cloud ALMManage down times, SLA’s and events from business perspectiveOperationAutomationBusiness Service ManagementSAP Cloud Availability CenterBusiness Service Aprovides disruptions, degradations,maintenance and communicationevents from SAP perspectiveBusiness Service nitoringuse arIntelligentEventProcessingIntegrationwith SAPBTP WFManagementSAP IRPAand SAPAutomationPilotBuilt-inChannelsBusinessService LevelManagementeMailBusiness Service CServiceNow *BusinessEventSchedulingMicrosoftTeams * SAP Cloud Landscape Directory 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLICGenericChannels *Landscape Management* Planned functionality30
Intelligent Event Processing
Intelligent Event Processing - New Features delivered in Q4/2021Place of Origin of the RulesThe Origin column in thedetail table, displays the entityfrom where the rules arecreated. It can bethe Intelligent EventProcessing (IEP) applicationitself or other applicationssuch as e.g. HealthMonitoring. 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC32
Business Service Management
Business Service Management - New Features delivered in Q4/2021New Overview PageThe overview cards in theBusiness Service Overviewnow also show the servicelevels for the currentmonth.You can also view additionalinformation like description,current events, and assignedservices or systems in the"Info" area. 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC34
Business Service Management - New Features delivered in Q4/2021Service Level ReportingYou can now perform long-termservice monitoring by analyzingthe service levels for yourbusiness services. The servicelevel represents the availabilityof a business service basedon the percentage of downtime(disruption) events maintainedin the Event Calendar. 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC35
Landscape Management
Landscape Management - New Features delivered in Q4/2021Paste Service Keys for Endpoints from ClipboardWhen creating or editingendpoints, you can noweasily paste thenecessary values fromthe service key file inyour clipboard. Thecorresponding fields willbe automatically filled. 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC37
Landscape Management - New Features delivered in Q4/2021Newly Designed Display of Cloud Services Display lifecycle status Clearer filtering, sorting,and grouping functions Clearer presentation ofthe list as a whole and ofthe individual services The status of imports isnow displayed inConfiguration 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC38
Landscape Management - New Features delivered in Q4/2021Show Available Service CapabilitiesIn the cloud serviceconfiguration page, a newtab Capabilities isdisplayed.Here, all use cases arelisted, which are supportedby the selected cloudservice. You can also seewhich use cases areactively configured. 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC39
Landscape Management - New Features delivered in Q4/2021Improved Connection TestsThe endpoint connectiontests for cloud services arenow performed by the usecases, where the endpointsshould be used. Each usecase will check if theauthorization credentialsare correct and if the callprovides consistent data. 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC40
SAP Cloud ALM for OperationsRoadmap, Onboarding & Usage
This is the current state of planning and may be changed by SAP at any time.SAP Cloud ALM for Operations – Content roadmapCurrently availableBusinessProcessMonitoringPlanned for 2022SAP S/4HANA CloudSAP S/4HANA PCESAP S/4HANASAP Business SuiteSAP SuccessFactorsSAP SuccessFactors(further KPI‘s)SAP AribaFurther KPI‘s for all editions of SAPS/4HANA and SAP Business SuiteSAP S/4HANA CloudSAP S/4HANA PCESAP S/4HANA & SAP Business SuiteSAP Marketing CloudSAP Sales & Service CloudSAP Integration Suite (CI)SAP Master Data IntegrationSAP BTP NEO (custom)SAP BTP ABAP (custom/SAP)SAP Event MeshSAP Mobile ServicesSAP SuccessFactorsSAP AribaSAP ConcurSAP FieldglassSAP Intelligent Asset ManagementSAP Field Service ManagementSAP Order Management foundationSAP Business ByDesignSAP SuccessFactors (DataReplication monitoring)SAP SuccessFactors EmployeeCentral PayrollSAP Integrated Business PlanningSAP Analytics CloudSAP Logistics Business NetworkSAP BTP CF (custom)SAP Data IntelligenceSAP ConsumersIndustry CloudUser &PerformanceMonitoringJob &AutomationMonitoringSAP S/4HANA CloudSAP S/4HANA PCESAP S/4HANASAP Business SuiteSAP Marketing CloudSAP Integrated Business PlanningSAP BTP ABAP (custom/SAP)SAP SuccessFactors EmployeeCentral PayrollSAP BTP NEO (custom)SAP Sales & Service CloudSAP Analytics CloudSAP BTP CF (custom)SAP S/4HANA CloudSAP S/4HANA PCESAP S/4HANASAP Business SuiteSAP Marketing CloudSAP Intelligent RPASAP Integrated Business PlanningSAP Business WarehouseSAP BTP ABAP (custom/SAP)SAP SuccessFactors EmployeeCentral PayrollSAP Data Privacy ManagementSAP Resource ManagementSAP Workflow ManagementSAP Job Scheduler ServiceSAP Business Workflow (ABAP)HealthMonitoringSAP Cloud ALMSAP Intelligent RPASAP Integration Suite (CI)SAP BTP NEO/CF (custom)SAP S/4HANASAP S/4HANA PCESAP Business SuiteSAP BTP ABAP (custom/SAP)SAP Integration Suite (API Mgmt.)SAP HANA CloudSAP S/4HANA CloudSAP Marketing CloudSAP Integrated Business PlanningIntegration &ExceptionMonitoring 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC42
This is the current state of planning and may be changed by SAP at any time.SAP Cloud ALM for Operations – Functional roadmapQ3 2021Q4 2021Q1 2022Q2 2022SAP Roadmap for SAP Cloud ALM 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC43
SAP Cloud ALM for Operations – Onboarding & UsageStep 1: Try it out andonboard yourselfStep 2: Setup technical prerequisites and connectivityStep 3: Configure anduse the applicationsAll information related to demoenvironments and onboardingcan be found at the SAP CloudALM Home Page and SAP HelpPortalAll information related to thetechnical setup can be found atthe SAP Cloud ALM forOperations Expert PortalAll information related toapplication configuration andusage can be found in built-inSAP Web Assistant, SAP CloudALM for Operation Expert Portaland SAP Help Portal 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC44
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Business Service & Event Management powered by SAP Cloud ALM Manage down times, SLA's and events from business perspective Other monitoring use cases Health Monitoring Operation Automation SAP Cloud Availability Center provides disruptions, degradations, maintenance and communication events from SAP perspective Business Downtime Management .
