Transcription
Operations of Intelligent EnterprisesChallenges & SolutionsJanko BudzischChief Product OwnerSAP Customer Experiences & Solutions
Legal disclaimerThe information in this presentation is confidential and proprietary to SAP and may not be disclosed without the permission of SAP.This presentation is not subject to your license agreement or any other service or subscription agreement with SAP. SAP has no obligationto pursue any course of business outlined in this document or any related presentation, or to develop or release any functionality mentionedtherein. This document, or any related presentation, and SAP’s strategy and possible future developments, products, and platforms, directions,and functionality are all subject to change and may be changed by SAP at any time for any reason without notice. The information in thisdocument is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. This document is provided withouta warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particularpurpose, or noninfringement. This document is for informational purposes and may not be incorporated into a contract. SAP assumes noresponsibility for errors or omissions in this document, except if such damages were caused by SAP’s willful misconduct or gross negligence.All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially fromexpectations. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates,and they should not be relied upon in making purchasing decisions.For all recent and planned innovations, potential data protection and privacy features include simplified deletion of personal data, reportingof personal data to an identified data subject, restricted access to personal data, masking of personal data, read access logging to specialcategories of personal data, change logging of personal data, and consent management mechanisms. 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC2
Challenges to operate Intelligent EnterprisesSolutions with SAP Cloud ALMSolutions with SAP Focused Run 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC3
Challenges to operateIntelligent Enterprises
Which challenges do we have to operate intelligent enterprises?Challenges: Transformation from a monolithic to amodular multi-service landscape Increased complexity to find andanalyze issues in a distributedenvironment Increased needs to consider businessprocesses end-to-endLead-to-CashMarket productCreateOrderSell Solutions: Business Process Monitoring: Find andanalyze anomalies during business processexecution Integration & Exception Monitoring:Identify and correct message flows andintegration related exceptions User & Performance Monitoring:Diagnose performance of user scenarios Application Monitoring, System & HealthMonitoring: Understand healthiness ofapplications, cloud services and systemsLead-to-CashMarket productSAP CustomerData CloudSAP MarketingCloudCreateOrderSell productSAP S/4HANASAP SalesCloudSAP S/4HANASAP RevenueCloudSAP CommerceCloudGlobal T&TFulfillOrderSAP S/4HANASAP ServiceCloudCreateInvoicesSAP S/4HANASAP CommerceCloudSAP RevenueCloudSAP Business Technology Platform 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLICCollectCashSAP CommerceCloudSAP RevenueCloud5
Big picture – SAP’s operations platforms for Intelligent EnterprisesCustomer/partner managed componentsCustomer DC, Hyper Scaler DC,Hosting/AMS Partner DCoperated and used bycustomers and partnersRISE with SAPoperated bySAP and usedby customersand SAPSAP Customer ExperienceSAP Business Technology Platformoperated andused by SAPSAP S/4HANA CloudSAP managed componentsSAP Private Cloud & SAP Public Cloud 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC6
SAP Operation Platforms – Mission Statements Empowers customers to understand healthiness of SAP businesssolutions Full stack monitoring and alerting covering businessprocesses, integration, users, applications, and healthiness of cloudservices and systems Enables customer to increase operation efficiency by automatingcorrective actions for calculated alerts Provides transparency regarding availability of business servicesincluding business downtimes, business events and business SLA’s Collaboration between business and IT Is a powerful solution for service providers & customers to operate theirsolution centralized and highly automated with minimal TCO impact Addresses advanced customer needs in scalability, data volumes, security,automation, openness, dashboarding & artificial intelligence Offers machine learning and automated correlation based on monitoring &alerting data (AIOPs) e.g. alert clustering and system anomaly prediction Provides feature rich and powerful functionality dedicated to applicationoperations of IT solutions 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC7
Solutions withSAP Cloud ALM
2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC ǀ Studio SAP 75845enUS (21/05)PUBLIC“Thanks to Business Process Monitoringand Real User Monitoring applicationsenabled in the SAP Cloud ALM solution,we can verify how rollout projects are beingadopted, following business KPIs, and seehow users are using SAP S/4HANA Cloud,checking the most-used apps. The next stepin our road map with SAP Cloud ALM is toleverage Integration Monitoring to have abetter view on ERP data exchange.”Manuel Lozano, Business Support Systems and BusinessIntelligence Manager, EzentisPicture Credit Customer Name, City, State/Country. Used with permission.EzentisSeville, Spainwww.ezentis.com 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLICIndustryTelecommunicationsEmployees 9,000RevenueUS 446.8 millionFeatured SolutionsSAP Cloud ALM andSAP S/4HANA Cloud9
Problem Management powered by SAP Cloud ALMDetect, analyze and resolve problems based on full stack monitoringProblem DetectionProblem RoutingProblem ResolutionBusiness Process MonitoringEmbedded AlertManagementOperation AutomationIntegration & ExceptionMonitoringIntegration with SAP BTP WFManagement, SAP Intelligent RPAand SAP Automation PilotRoot Cause AnalysisEmbeddedAnalytics &IntelligenceUser & Performance MonitoringBuilt-in ChannelsJob & Automation MonitoringIntelligent EventProcessingHealth MonitoringExternalAnalytics &Intelligence *eMailServiceNow *MicrosoftTeams * Generic Channels *External Monitoring, Event &Alerting Infrastructures 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLICIncidentManagementCollaborationManagement* Planned functionality10
Example: Business Process Monitoring for SAP SuccessFactorsRecruit to Retire Job Requisitions CreatedJob Requisitions with ApplicationsJob Requisitions Without ApplicationsJob Requisitions ClosedJob Requisition to Hiring (Time to Hire)Candidates CreatedJob Applications CreatedJob Applications in Status "Applied"Job Applications in Status "Not Applied"Job Offers CreatedJob Offers PendingJob Letters CreatedJob Letters PendingSend Date of Offer Letter to Candidate ResponseContracts CreatedContracts Created to Employee Start DateGeoff Hill, 39Hiring ManagerProduction DirectorHas interviewedseveral candidatesand is now waiting forthe acceptance of theoffer letters.Amelia Ruiz, 28RecruiterResponsible for the timelyfilling of open positionsReceives alertnotification on highnumber of pendingoffer letters. StartsRCA and sends out areminder e-mails.Jack Brown, 24Young TalentCertified Project ManagerReads reminder e-mailand calls Amelia toclarify some openquestions. Acceptsfinally the offer letter.See all available KPIs online. 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC11
Demo: Business Process Monitoringfor SAP SuccessFactors
This is the current state of planning and may be changed by SAP at any time.SAP Cloud ALM for Operations – Content roadmapCurrently availableBusinessProcessMonitoringPlanned for 2022SAP S/4HANA CloudSAP S/4HANA PCESAP S/4HANASAP Business SuiteSAP SuccessFactorsSAP SuccessFactors(further KPI‘s)Further KPI‘s for all editions of SAPS/4HANA and SAP Business SuiteSAP S/4HANA CloudSAP S/4HANA PCESAP S/4HANA & SAP Business SuiteSAP Marketing CloudSAP Sales & Service CloudSAP Integration Suite (CI)SAP Master Data IntegrationSAP BTP NEO (custom)SAP BTP ABAP (custom/SAP)SAP Event MeshSAP Mobile ServicesSAP SuccessFactorsSAP AribaSAP ConcurSAP FieldglassSAP Intelligent Asset ManagementSAP Field Service ManagementSAP Order Management foundationSAP Business ByDesignSAP SuccessFactors (DataReplication monitoring)SAP SuccessFactors EmployeeCentral PayrollSAP Integrated Business PlanningSAP Analytics CloudSAP Logistics Business NetworkSAP BTP CF (custom)SAP Data IntelligenceSAP ConsumersIndustry CloudUser &PerformanceMonitoringJob &AutomationMonitoringSAP S/4HANA CloudSAP S/4HANA PCESAP S/4HANASAP Business SuiteSAP Marketing CloudSAP Integrated Business PlanningSAP BTP ABAP (custom/SAP)SAP SuccessFactors EmployeeCentral PayrollSAP BTP NEO (custom)SAP Sales & Service CloudSAP Analytics CloudSAP BTP CF (custom)SAP S/4HANA CloudSAP S/4HANA PCESAP S/4HANASAP Business SuiteSAP Marketing CloudSAP Intelligent RPASAP Integrated Business PlanningSAP Business WarehouseSAP BTP ABAP (custom/SAP)SAP SuccessFactors EmployeeCentral PayrollSAP Data Privacy ManagementSAP Resource ManagementSAP Workflow ManagementSAP Job Scheduler ServiceSAP Business Workflow (ABAP)HealthMonitoringSAP Cloud ALMSAP Intelligent RPASAP Integration Suite (CI)SAP BTP NEO/CF (custom)SAP S/4HANASAP S/4HANA PCESAP Business SuiteSAP BTP ABAP (custom/SAP)SAP Integration Suite (API Mgmt.)SAP S/4HANA CloudSAP Marketing CloudSAP Integrated Business PlanningSAP HANA CloudIntegration &ExceptionMonitoring 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC13
Business Service & Event Management powered by SAP Cloud ALMManage down times, SLA’s and events from business perspectiveOperationAutomationBusiness Service ManagementSAP Cloud Availability CenterBusiness Service Aprovides disruptions, degradations,maintenance and communicationevents from SAP perspectiveBusiness Service nitoringuse arIntelligentEventProcessingIntegrationwith SAPBTP WFManagementSAP IRPAand SAPAutomationPilotBuilt-inChannelsBusinessService LevelManagementeMailBusiness Service CServiceNow *BusinessEventSchedulingMicrosoftTeams * SAP Cloud Landscape Directory 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLICGenericChannels *Landscape Management* Planned functionality14
Example: Business Service ManagementChallenge: Business users don’t understand the impact of solution healthinessinformation exposed by IT departments and/or SAP to their daily business?Solution: Grouping of technicalservices (cloud tenants or systems)to business services andconsolidation of technicalhealthiness information atbusiness service level e.g.: 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLICLead-to-CashHire-to-RetireMarketing Organization, LondonMarketing Organization, New YorkAll training tenantsDevelopment tenants in DC Amsterdam15
Demo: Business Service Management
Solutions withSAP Focused Run
2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC ǀ Studio SAP 71677enUS (20/09)“With the SAP Focused Run solution, weachieved our long-lasting wish to monitorour SAP systems with tools directly fromSAP. We achieved a very positive financialbusiness case and are now ready for thefuture with cloud and hybrid landscapecustomer support – which is our corebusiness.”PUBLICJos van der Laan, Business Application Manager, Simac IT NLAs a full-service integration partner, Simac IT NL provides flexible services and solutions toenterprises across a wide range of industries to help customers make the most out of their ITinvestments. Looking to replace the third-party tool, Avantra (formerly Syslink Xandria), it wasusing to monitor its SAP software systems, the company worked with experts from SAP tobuild a business case for implementing the SAP Focused Run solution. In less than sixmonths, Simac connected 54 customer systems to the solution. Now, it can use one central,scalable, safe, and automated environment to monitor and address customers with advancedneeds regarding system management, user monitoring, integration monitoring, andconfiguration and security analytics.Simac IT NLVeldhoven, The Netherlandswww.simac.com 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ venue 276,314Picture Credit Simac IT NL, Veldhoven, The Netherlands. Used with permission.Featured Solutions and ServicesSAP Focused Run18
SAP Focused Run – Scope in detailAdvanced Integration Monitoring – Focused oncorrelation of e2e message flows and integrationrelated exceptionsAdvanced User Monitoring – Focused on end userperformance and utilization based on real as well assynthetic user activitiesAdvanced Application Management – Focused onapplication aspects as monitoring of applicationhealthiness and jobs as well as service availability, ITcalendar and work mode managementAdvanced Configuration Monitoring – Focused onmonitoring of configuration & software changesincluding validation of security policiesAdvanced System Management – Focused onmonitoring of systems, databases, and hosts as wellas EarlyWatch Alert, license management and remoteservice deliveryIT Infrastructure Monitoring – Focused onmonitoring of technical infrastructure components(no own visibility in this layer) 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLICAdvanced Alert& EventManagementCalculation ofspecific alertsbased on predefinedthresholdsUnified alertinbox & alerthandlingproceduresCorrelation ofalerts to alertclusters to pointmore efficient tothe root cause ofan issueAdvanced RootCause AnalysisOperationAutomationDedicated RCAcapabilities assystem analysis,trace analysisand file systembrowserAdvancedAnalytics &IntelligenceExecution ofmanual orautomatedactions triggeredby alerts toincreaseresolutionefficiency bytime reductionProvides flexibledashboards fordata comingfrom differentuse cases (crossuse caseanalytics)Works on realtime raw data aswell asaggregatedhistorical dataFormalizescollectedanalysisknowledge toguided RCAAutomation ofregularoperations tasksto increaseoperationefficiency andqualityUses AIcapabilities toderive intelligentdecisionsStandardizesopen API’s forefficient datatransfer19
Example: Alert CorrelationTechnicalSystem ATechnicalInstance A1TechnicalInstance A2virt. Host 1virt. Host 2TechnicalSystem BTechnicalInstance A3TechnicalInstance B1virt. Host 3TechnicalInstance B2virt. Host 4Challenge: Reduce amount ofalerts to be handled by correlatingalerts from different sources ondifferent levels e.g. in case of anetwork issue the availability ofsystems can be impactedphys. Host 1SANLANStorage XNAS Y 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLICSolution: Create context familiesto correlate alerts coming fromdifferent systems sharingcommon components e.g.commonly used hardware20
Thank You!
Follow uswww.sap.com/contactsap 2022 SAP SE or an SAP affiliate company. All rights reserved.No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission ofSAP SE or an SAP affiliate company.The information contained herein may be changed without prior notice. Some software products marketed by SAP SE and itsdistributors contain proprietary software components of other software vendors. National product specifications may vary.These materials are provided by SAP SE or an SAP affiliate company for informational purposes only, without representation orwarranty of any kind, and SAP or its affiliated companies shall not be liable for errors or omissions with respect to the materials.The only warranties for SAP or SAP affiliate company products and services are those that are set forth in the express warrantystatements accompanying such products and services, if any. Nothing herein should be construed as constituting an additionalwarranty.In particular, SAP SE or its affiliated companies have no obligation to pursue any course of business outlined in this document orany related presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation,and SAP SE’s or its affiliated companies’ strategy and possible future developments, products, and/or platforms, directions, andfunctionality are all subject to change and may be changed by SAP SE or its affiliated companies at any time for any reasonwithout notice. The information in this document is not a commitment, promise, or legal obligation to deliver any material, code, orfunctionality. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differmaterially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, and theyshould not be relied upon in making purchasing decisions.SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registeredtrademarks of SAP SE (or an SAP affiliate company) in Germany and other countries. All other product and service namesmentioned are the trademarks of their respective companies.See www.sap.com/copyright for additional trademark information and notices.
SAP Job Scheduler Service SAP Business Workflow (ABAP) SAP Integration Suite (API Mgmt.) SAP S/4HANA Cloud SAP Marketing Cloud SAP Integrated Business Planning SAP HANA Cloud Further KPI'sfor all editions of SAP S/4HANA and SAP Business Suite SAP SuccessFactors Employee Central Payroll
