Evidence Of Coverage Johns Hopkins Advantage MD (PPO)

Transcription

2020evidenceof coverageJohns Hopkins Advantage MD (PPO)Y0124 PPO001EOC0919 C Approved

January 1 – December 31, 2020Evidence of Coverage:Your Medicare Health Benefits and Services and Prescription Drug Coverageas a Member of Johns Hopkins Advantage MD (PPO)This booklet gives you the details about your Medicare health care and prescription drugcoverage from January 1 – December 31, 2020. It explains how to get coverage for the healthcare services and prescription drugs you need. This is an important legal document. Pleasekeep it in a safe place.This plan, Johns Hopkins Advantage MD (PPO), is offered by Johns Hopkins Advantage MD.(When this Evidence of Coverage says “we,” “us,” or “our,” it means Johns Hopkins AdvantageMD. When it says “plan” or “our plan,” it means Johns Hopkins Advantage MD (PPO).)This material is also available in alternate formats (e.g. Braille, large print, audio tapes). ContactCustomer Service to request this material in an alternate format.Benefits, premium, deductible, and/or copayments/coinsurance may change on January 1, 2021.The formulary, pharmacy network, and/or provider network may change at any time. You willreceive notice when necessary.Y0124 PPO001EOC0919 C ApprovedOMB Approval 0938-1051 (Expires: December 31, 2021)

2020 Evidence of Coverage for Johns Hopkins Advantage MD (PPO)Table of Contents12020 Evidence of CoverageTable of ContentsThis list of chapters and page numbers is your starting point. For more help in findinginformation you need, go to the first page of a chapter. You will find a detailed list of topics atthe beginning of each chapter.Chapter 1.Getting started as a member . 4Explains what it means to be in a Medicare health plan and how to use thisbooklet. Tells about materials we will send you, your plan premium, the PartD late enrollment penalty, your plan membership card, and keeping yourmembership record up to date.Chapter 2.Important phone numbers and resources . 22Tells you how to get in touch with our plan (Johns Hopkins Advantage MD(PPO)) and with other organizations including Medicare, the State HealthInsurance Assistance Program (SHIP), the Quality ImprovementOrganization (QIO), Social Security, Medicaid (the state health insuranceprogram for people with low incomes), programs that help people pay fortheir prescription drugs, and the Railroad Retirement Board.Chapter 3.Using the plan’s coverage for your medical services . 43Explains important things you need to know about getting your medical careas a member of our plan. Topics include using the providers in the plan’snetwork and how to get care when you have an emergency.Chapter 4.Medical Benefits Chart (what is covered and what you pay) . 57Gives the details about which types of medical care are covered and notcovered for you as a member of our plan. Explains how much you will payas your share of the cost for your covered medical care.Chapter 5.Using the plan’s coverage for your Part D prescription drugs . 106Explains rules you need to follow when you get your Part D drugs. Tellshow to use the plan’s List of Covered Drugs (Formulary) to find out whichdrugs are covered. Tells which kinds of drugs are not covered. Explainsseveral kinds of restrictions that apply to coverage for certain drugs.Explains where to get your prescriptions filled. Tells about the plan’sprograms for drug safety and managing medications.

2020 Evidence of Coverage for Johns Hopkins Advantage MD (PPO)Table of ContentsChapter 6.2What you pay for your Part D prescription drugs . 130Tells about the four stages of drug coverage (Deductible Stage, InitialCoverage Stage, Coverage Gap Stage, Catastrophic Coverage Stage) andhow these stages affect what you pay for your drugs. Explains the five costsharing tiers for your Part D drugs and tells what you must pay for a drug ineach cost-sharing tier.Chapter 7.Asking us to pay our share of a bill you have received forcovered medical services or drugs . 148Explains when and how to send a bill to us when you want to ask us to payyou back for our share of the cost for your covered services or drugs.Chapter 8.Your rights and responsibilities . 156Explains the rights and responsibilities you have as a member of our plan.Tells what you can do if you think your rights are not being respected.Chapter 9.What to do if you have a problem or complaint(coverage decisions, appeals, complaints) . 173Tells you step-by-step what to do if you are having problems or concerns as amember of our plan. Explains how to ask for coverage decisions and make appeals if you arehaving trouble getting the medical care or prescription drugs you thinkare covered by our plan. This includes asking us to make exceptions tothe rules or extra restrictions on your coverage for prescription drugs, andasking us to keep covering hospital care and certain types of medicalservices if you think your coverage is ending too soon. Explains how to make complaints about quality of care, waiting times,customer service, and other concerns.Chapter 10. Ending your membership in the plan . 231Explains when and how you can end your membership in the plan. Explainssituations in which our plan is required to end your membership.Chapter 11. Legal notices . 240Includes notices about governing law and about nondiscrimination.Chapter 12. Definitions of important words . 245Explains key terms used in this booklet.

CHAPTER 1Getting started as a member

2020 Evidence of Coverage for Johns Hopkins Advantage MD (PPO)Chapter 1. Getting started as a member4Chapter 1. Getting started as a memberSECTION 1Section 1.1Section 1.2Section 1.3Introduction . 6You are enrolled in Johns Hopkins Advantage MD (PPO), which is aMedicare PPO. 6What is the Evidence of Coverage booklet about? . 6Legal information about the Evidence of Coverage . 6SECTION 2Section 2.1Section 2.2Section 2.3Section 2.4What makes you eligible to be a plan member? . 7Your eligibility requirements . 7What are Medicare Part A and Medicare Part B? . 7Here is the plan service area for Johns Hopkins Advantage MD (PPO) . 8U.S. citizen or lawful presence . 8SECTION 3Section 3.1What other materials will you get from us? . 8Your plan membership card – Use it to get all covered care andprescription drugs . 8The Provider Directory: Your guide to all providers in the plan’s network . 9The Pharmacy Directory: Your guide to pharmacies in our network . 10The plan’s List of Covered Drugs (Formulary) . 10The Part D Explanation of Benefits (the “Part D EOB”): Reports with asummary of payments made for your Part D prescription drugs . 11Section 3.2Section 3.3Section 3.4Section 3.5SECTION 4Section 4.1Your monthly premium for Johns Hopkins Advantage MD(PPO) . 11How much is your plan premium? . 11SECTION 5Section 5.1Section 5.2Section 5.3Section 5.4Do you have to pay the Part D “late enrollment penalty”? . 12What is the Part D “late enrollment penalty”? . 12How much is the Part D late enrollment penalty? . 13In some situations, you can enroll late and not have to pay the penalty . 13What can you do if you disagree about your Part D late enrollmentpenalty? . 14SECTION 6Do you have to pay an extra Part D amount because of yourincome?. 15Who pays an extra Part D amount because of income? . 15How much is the extra Part D amount? . 15What can you do if you disagree about paying an extra Part D amount? . 15What happens if you do not pay the extra Part D amount? . 15Section 6.1Section 6.2Section 6.3Section 6.4

2020 Evidence of Coverage for Johns Hopkins Advantage MD (PPO)Chapter 1. Getting started as a member5SECTION 7Section 7.1Section 7.2More information about your monthly premium . 16There are several ways you can pay your plan premium . 16Can we change your monthly plan premium during the year?. 18SECTION 8Section 8.1Please keep your plan membership record up to date . 18How to help make sure that we have accurate information about you . 18SECTION 9Section 9.1We protect the privacy of your personal health information . 19We make sure that your health information is protected . 19SECTION 10How other insurance works with our plan . 20Section 10.1 Which plan pays first when you have other insurance? . 20

2020 Evidence of Coverage for Johns Hopkins Advantage MD (PPO)Chapter 1. Getting started as a memberSECTION 1IntroductionSection 1.1You are enrolled in Johns Hopkins Advantage MD (PPO),which is a Medicare PPO6You are covered by Medicare, and you have chosen to get your Medicare health care and yourprescription drug coverage through our plan, Johns Hopkins Advantage MD (PPO).There are different types of Medicare health plans. Johns Hopkins Advantage MD (PPO) is aMedicare Advantage PPO Plan (PPO stands for Preferred Provider Organization). Like allMedicare health plans, this Medicare PPO is approved by Medicare and run by a privatecompany.Coverage under this Plan qualifies as Qualifying Health Coverage (QHC) and satisfies thePatient Protection and Affordable Care Act’s (ACA) individual shared responsibilityrequirement. Please visit the Internal Revenue Service (IRS) website uals-and-Families for more information.Section 1.2What is the Evidence of Coverage booklet about?This Evidence of Coverage booklet tells you how to get your Medicare medical care andprescription drugs covered through our plan. This booklet explains your rights andresponsibilities, what is covered, and what you pay as a member of the plan.The word “coverage” and “covered services” refers to the medical care and services and theprescription drugs available to you as a member of Johns Hopkins Advantage MD (PPO).It’s important for you to learn what the plan’s rules are and what services are available to you.We encourage you to set aside some time to look through this Evidence of Coverage booklet.If you are confused or concerned or just have a question, please contact our plan’s CustomerService (phone numbers are printed on the back cover of this booklet).Section 1.3Legal information about the Evidence of CoverageIt’s part of our contract with youThis Evidence of Coverage is part of our contract with you about how Johns Hopkins AdvantageMD (PPO) covers your care. Other parts of this contract include your enrollment form, the List ofCovered Drugs (Formulary), and any notices you receive from us about changes to yourcoverage or conditions that affect your coverage. These notices are sometimes called “riders” or“amendments.”

2020 Evidence of Coverage for Johns Hopkins Advantage MD (PPO)Chapter 1. Getting started as a member7The contract is in effect for months in which you are enrolled in Johns Hopkins Advantage MD(PPO) between January 1, 2020, and December 31, 2020.Each calendar year, Medicare allows us to make changes to the plans that we offer. This meanswe can change the costs and benefits of Johns Hopkins Advantage MD (PPO) after December31, 2020. We can also choose to stop offering the plan, or to offer it in a different service area,after December 31, 2020.Medicare must approve our plan each yearMedicare (the Centers for Medicare & Medicaid Services) must approve Johns HopkinsAdvantage MD (PPO) each year. You can continue to get Medicare coverage as a member of ourplan as long as we choose to continue to offer the plan and Medicare renews its approval of theplan.SECTION 2What makes you eligible to be a plan member?Section 2.1Your eligibility requirementsYou are eligible for membership in our plan as long as: You have both Medicare Part A and Medicare Part B (Section 2.2 tells you aboutMedicare Part A and Medicare Part B) -- and -- you live in our geographic service area (Section 2.3 below describes our servicearea). -- and -- you are a United States citizen or are lawfully present in the United States -- and -- you do not have End-Stage Renal Disease (ESRD), with limited exceptions,such as if you develop ESRD when you are already a member of a plan that we offer, oryou were a member of a different plan that was terminated.Section 2.2What are Medicare Part A and Medicare Part B?When you first signed up for Medicare, you received information about what services arecovered under Medicare Part A and Medicare Part B. Remember: Medicare Part A generally helps cover services provided by hospitals (for inpatientservices, skilled nursing facilities, or home health agencies. Medicare Part B is for most other medical services (such as physician’s services andother outpatient services) and certain items (such as durable medical equipment (DME)and supplies).

2020 Evidence of Coverage for Johns Hopkins Advantage MD (PPO)Chapter 1. Getting started as a memberSection 2.38Here is the plan service area for Johns Hopkins Advantage MD(PPO)Although Medicare is a Federal program, Johns Hopkins Advantage MD (PPO) is available onlyto individuals who live in our plan service area. To remain a member of our plan, you mustcontinue to reside in the plan service area. The service area is described below.Our service area includes these counties in Maryland: Anne Arundel County, BaltimoreCounty, Baltimore City, Calvert County, Carroll County, Frederick County, Howard County,Somerset County, Washington County, Wicomico County, and Worcester County.If you plan to move out of the service area, please contact Customer Service (phone numbers areprinted on the back cover of this booklet). When you move, you will have a Special EnrollmentPeriod that will allow you to switch to Original Medicare or enroll in a Medicare health or drugplan that is available in your new location.It is also important that you call Social Security if you move or change your mailing address.You can find phone numbers and contact information for Social Security in Chapter 2, Section 5.Section 2.4U.S. citizen or lawful presenceA member of a Medicare health plan must be a U.S. citizen or lawfully present in the UnitedStates. Medicare (the Centers for Medicare & Medicaid Services) will notify Johns HopkinsAdvantage MD (PPO) if you are not eligible to remain a member on this basis. Johns HopkinsAdvantage MD (PPO) must disenroll you if you do not meet this requirement.SECTION 3What other materials will you get from us?Section 3.1Your plan membership card – Use it to get all covered care andprescription drugsWhile you are a member of our plan, you must use your membership card for our plan wheneveryou get any services covered by this plan and for prescription drugs you get at networkpharmacies. You should also show the provider your Medicaid card, if applicable. Here’s asample membership card to show you what yours will look like:

2020 Evidence of Coverage for Johns Hopkins Advantage MD (PPO)Chapter 1. Getting started as a member9As long as you are a member of our plan, in most cases, you must not use your red, white, andblue Medicare card to get covered medical services (with the exception of routine clinicalresearch studies and hospice services). You may be asked to show your Medicare card if youneed hospital services. Keep your red, white, and blue Medicare card in a safe place in case youneed it later.Here’s why this is so important: If you get covered services using your red, white, and blueMedicare card instead of using your Johns Hopkins Advantage MD (PPO) membership cardwhile you are a plan member, you may have to pay the full cost yourself.If your plan membership card is damaged, lost, or stolen, call Customer Service right away andwe will send you a new card. (Phone numbers for Customer Service are printed on the backcover of this booklet.)Section 3.2The Provider Directory: Your guide to all providers in theplan’s networkThe Provider Directory lists our network providers and durable medical equipment suppliers.What are “network providers”?Network providers are the doctors and other health care professionals, medical groups, durablemedical equipment suppliers, hospitals, and other health care facilities that have an agreementwith us to accept our payment and any plan cost-sharing as payment in full. We have arrangedfor these providers to deliver covered services to members in our plan. The most recent list ofproviders and suppliers is available on our website at www.hopkinsmedicare.com.Why do you need to know which providers are part of our network?As a member of our plan, you can choose to receive care from out-of-network providers. Ourplan will cover services from either in-network or out-of-network providers, as long as theservices are covered benefits and medically necessary. However, if you use an out-of-networkprovider, your share of the costs for your covered services may be higher. See Chapter 3 (Usingthe plan’s coverage for your medical services) for more specific information.

2020 Evidence of Coverage for Johns Hopkins Advantage MD (PPO)Chapter 1. Getting started as a member10If you don’t have your copy of the Provider Directory, you can request a copy from CustomerService (phone numbers are printed on the back cover of this booklet). You may ask CustomerService for more information about our network providers, including their qualifications.Section 3.3The Pharmacy Directory: Your guide to pharmacies in ournetworkWhat are “network pharmacies”?Network pharmacies are all of the pharmacies that have agreed to fill covered prescriptions forour plan members.Why do you need to know about network pharmacies?Our network has changed more than usual for 2020. An updated Pharmacy Directory is locatedon our website at www.hopkinsmedicare.com. You may also call Customer Service for updatedprovider information or to ask us to mail you a Pharmacy Directory. We strongly suggest thatyou review our current Pharmacy Directory to see if your pharmacy is still in our network.This is important because, with few exceptions, you must get your prescriptions filled at anetwork pharmacy if you want our plan to cover (help you pay for) them.If you don’t have the Pharmacy Directory, you can get a copy from Customer Service (phonenumbers are printed on the back cover of this booklet). At any time, you can call CustomerService to get up-to-date information about changes in the pharmacy network. You can also findthis information on our website at www.hopkinsmedicare.com.Section 3.4The plan’s List of Covered Drugs (Formulary)The plan has a List of Covered Drugs (Formulary). We call it the “Drug List” for short. It tellswhich Part D prescription drugs are covered under the Part D benefit included in Johns HopkinsAdvantage MD (PPO). The drugs on this list are selected by the plan with the help of a team ofdoctors and pharmacists. The list must meet requirements set by Medicare. Medicare hasapproved the Johns Hopkins Advantage MD (PPO) Drug List.The Drug List also tells you if there are any rules that restrict coverage for your drugs.We will provide you a copy of the Drug List. The Drug List we provide you includes informationfor the covered drugs that are most commonly used by our members. However, we coveradditional drugs that are not included in the provided Drug List. If one of your drugs is not listedin the Drug List, you should visit our website or contact Customer Service to find out if we coverit. To get the most complete and current information about which drugs are covered, you canvisit the plan’s website (www.hopkinsmedicare.com) or call Customer Service (phone numbersare printed on the back cover of this booklet).

2020 Evidence of Coverage for Johns Hopkins Advantage MD (PPO)Chapter 1. Getting started as a memberSection 3.511The Part D Explanation of Benefits (the “Part D EOB”): Reportswith a summary of payments made for your Part D prescriptiondrugsWhen you use your Part D prescription drug benefits, we will send you a summary report to helpyou understand and keep track of payments for your Part D prescription drugs. This summaryreport is called the Part D Explanation of Benefits (or the “Part D EOB”).The Part D Explanation of Benefits tells you the total amount you, or others on your behalf, havespent on your Part D prescription drugs and the total amount we have paid for each of yourPart D prescription drugs during the month. Chapter 6 (What you pay for your Part Dprescription drugs) gives more information about the Part D Explanation of Benefits and how itcan help you keep track of your drug coverage.A Part D Explanation of Benefits summary is also available upon request. To get a copy, pleasecontact Customer Service (phone numbers are printed on the back cover of this booklet).SECTION 4Your monthly premium for Johns Hopkins AdvantageMD (PPO)Section 4.1How much is your plan premium?As a member of our plan, you pay a monthly plan premium. For 2020, the monthly premium forJohns Hopkins Advantage MD (PPO) is 75. In addition, you must continue to pay yourMedicare Part B premium (unless your Part B premium is paid for you by Medicaid or anotherthird party).In some situations, your plan premium could be lessThere are programs to help people with limited resources pay for their drugs. These include“Extra Help” and State Pharmaceutical Assistance Programs. Chapter 2, Section 7 tells moreabout these programs. If you qualify, enrolling in the program might lower your monthly planpremium.If you are already enrolled and getting help from one of these programs, the information aboutpremiums in this Evidence of Coverage may not apply to you. We sent you a separate insert,called the “Evidence of Coverage Rider for People Who Get Extra Help Paying for PrescriptionDrugs” (also known as the “Low Income Subsidy Rider” or the “LIS Rider”), which tells youabout your drug coverage. If you don’t have this insert, please call Customer Service and ask forthe “LIS Rider.” (Phone numbers for Customer Service are printed on the back cover of thisbooklet.)

2020 Evidence of Coverage for Johns Hopkins Advantage MD (PPO)Chapter 1. Getting started as a member12In some situations, your plan premium could be moreIn some situations, your plan premium could be more than the amount listed above inSection 4.1. These situations are described below. If you signed up for extra benefits, also called “optional supplemental benefits”, then youpay an additional premium each month for these extra benefits. If you have any questionsabout your plan premiums, please call Customer Service (phone numbers are printed onthe back cover of this booklet).o For an extra 30 premium per month, comprehensive dental services, includingrestorative fillings, endodontics/periodontics, and prosthodontics/other oralsurgery, and a fitness benefit through Silver & Fit Exercise and Healthy AgingProgram, are available for purchase as an optional supplemental package. Some members are required to pay a Part D late enrollment penalty because they didnot join a Medicare drug plan when they first became eligible or because they had acontinuous period of 63 days or more when they didn’t have “creditable” prescriptiondrug coverage. (“Creditable” means the drug coverage is at least as good as Medicare’sstandard drug coverage.) For these members, the Part D late enrollment penalty is addedto the plan’s monthly premium. Their premium amount will be the monthly planpremium plus the amount of their Part D late enrollment penalty.o If you are required to pay the Part D late enrollment penalty, the cost of the lateenrollment penalty depends on how long you went without Part D or creditableprescription drug coverage. Chapter 1, Section 5 explains the Part D lateenrollment penalty.o If you have a Part D late enrollment penalty and do not pay it, you could bedisenrolled from the plan.SECTION 5Do you have to pay the Part D “late enrollmentpenalty”?Section 5.1What is the Part D “late enrollment penalty”?Note: If you receive “Extra Help” from Medicare to pay for your prescription drugs, you will notpay a late enrollment penalty.The late enrollment penalty is an amount that is added to your Part D premium. You may owe aPart D late enrollment penalty if, at any time after your initial enrollment period is over, there isa period of 63 days or more in a row when you did not have Part D or other creditableprescription drug coverage. (“Creditable prescription drug coverage” is coverage that meetsMedicare’s minimum standards since it is expected to pay, on average, at least as much asMedicare’s standard prescription drug coverage.) The cost of the late enrollment penalty dependson how long you went without Part D or creditable prescription drug coverage. You will have topay this penalty for as long as you have Part D coverage.

2020 Evidence of Coverage for Johns Hopkins Advantage MD (PPO)Chapter 1. Getting started as a member13The Part D late enrollment penalty is added to your monthly premium. When you first enroll inJohns Hopkins Advantage MD (PPO), we let you know the amount of the penalty.Your Part D late enrollment penalty is considered part of your plan premium. If you do not payyour Part D late enrollment penalty, you could lose your prescription drug benefits for failure topay your plan premium.Section 5.2How much is the Part D late enrollment penalty?Medicare determines the amount of the penalty. Here is how it works: First count the number of full months that you delayed enrolling in a Medicare drug planafter you were eligible to enroll. Or count the number of full months in which you did nothave creditable prescription drug coverage if the break in coverage was 63 days or more.The penalty is 1% for every month that you didn’t have creditable coverage. Forexample, if you go 14 months without coverage, the penalty will be 14%. Then Medicare determines the amount of the average monthly premium for Medicaredrug plans in the nation from the previous year. For 2020, this average premium amountis 32.74. To calculate your monthly penalty, you multiply the penalty percentage and the averagemonthly premium and then round it to the nearest 10 cents. In the example here it wouldbe 14% times 32.74, which equals 4.5836. This rounds to 4.60. This amount would beadded to the monthly premium for someone with a Part D late enrollment penalty.There are three important things to note about this monthly Part D late enrollment penalty: First, the penalty may change each year, because the average monthly premium canchange each year. If the national average premium (as determined by Medicare)increases, your penalty will increase. Second, you will continue to pay a penalty every month for as long as you are enrolledin a plan that has Medicare Part D drug benefits, even if you change plans. Third, if you are under 65 and currently receiving Medicare benefits, the Part D lateenrollment penalty will reset when you turn 65. After age 65, your Part D late enrollmentpenalty will be based only on the months that you don’t have coverage after your initialenrollment period for aging into Medicare.Section 5.3In some situations, you can enroll late and not have to pay thepenaltyEven if you have delayed enrolling in a plan offering Medicare Part D coverage when you werefirst eligible, sometimes you do not have to pay the Part D late enrollment penalty.

2020 Evidence of Coverage for Johns Hopkins Advantage MD (PPO)Chapter 1. Getting started as a member14You will not have to pay a penalty for late enrollment if you are in any of these situations: If you already have prescription drug coverage that is expected to pay, on average, atleast as much as Medicare’s standard prescription drug coverage. Medicare calls this“creditable drug coverage.” Please note:o Creditable coverage could include drug coverage from a former employer orunion, TRICARE, or the Department of Veterans Affairs. Your insurer or yourhuman resources department will tell you each year if your drug coverage iscreditable coverage. This information may be sent to you in a letter or included ina newsletter from the plan. Keep this information, because you may need it if youjoin a Medicare drug plan later. Please note: If you receive a “certificate of creditable coverage” whenyour health coverage ends, it may not mean your prescript

Your Medicare Health Benefits and Services and Prescription Drug Coverage as a Member of Johns Hopkins Advantage MD (PPO) This booklet gives you the details about your Medicare health care and prescription drug coverage from January 1 - December 31, 2020. It explains how to get coverage for the health care services and prescription drugs you .