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Chapter 1 - Introduction1. IntroductionNational Bank for Agriculture and Rural Development is a body corporate establishedunder the Bank Act, 1981 (hereinafter referred to as “NABARD or “the Bank”) havingits Head Office at Plot No.C-24, 'G' Block, Bandra-Kurla Complex, Bandra(East),Mumbai - 400051 and Regional Offices, Training Establishments and other setups indifferent cities across the country. Detailed information regarding the functions ofNABARD are provided on the website – www.nabard.org.This Request for Proposal document (“RFP”) has been prepared solely for enablingNABARD to procure the said goods and services. Bid submission, queries and all otherterms and conditions are detailed in this document. Address for communication is asgiven in the cover page unless otherwise expressed specifically in any part of thisdocument for a specific requirement.2. Present IT Setupa) NABARD has its head office in Mumbai. Bank also has 29 Regional Offices and 4Training Establishments spread across the country.b) NABARD has 7 subsidiaries located at various places in the country.c) All offices of NABARD have standard LAN setup and they are connected togetherin a WAN setup using a Multi-Protocol Label Switching (MPLS) backbone havinga bandwidth of 16 Mbps for delivering various services.d) NABARD has its own Data Centre and a separate DR hosted on co-location basis.e) All offices of the bank have separate internet connectivity (ILL/ Broadband/WiMax/V-SAT) provided by local service providers.f) Presently, NABARD has a hosted mail services provided by M/s NetcoreSolutions. There are about 5500 mailboxes with total size of around 12 TB. An onpremise email archival solution is also provided by M/s Netcore.g) All the DNS records of the bank are being managed by M/s Netcore Solutions intheir DNS Serversh) DNS Services which include management of all DNS records of the Bank’s and itssubsidiaries domains shall be provided along with O365 Cloud Services3. Information ProvidedThe Request for Proposal document contains statements derived from information thatis believed to be relevant at the date but does not purport to provide all the informationthat may be necessary or desirable to enable an intending contracting party todetermine whether or not to enter into a contract or arrangement with the Bank.4. For Respondent OnlyThe RFP document is intended solely for the information of the party to whom it isissued (“the Recipient” or “the Respondent”), i.e., an Indian firm /Company/Societyregistered in India and no one else.5. ConfidentialityThe RFP document is confidential and shall not to be disclosed, reproduced,transmitted, or made available by the Recipient to any other person. The RFPdocument is being provided to the Recipient on the basis of undertaking ofP a g e 8 81

confidentiality to be given by the Recipient to the Bank. NABARD may update or revisethe RFP document or any part thereof. The Recipient acknowledges that any suchrevised or amended document shall be received subject to the same confidentialityundertaking. The Recipient shall not disclose or discuss the contents of the RFPdocument with any officer, employee, consulting agency, director, agent or otherperson associated or affiliated in any way with the Bank or any of its customers orsuppliers without the prior written consent of NABARD except for bidding purposes.6. Costs to be borne by BiddersAll costs and expenses incurred by bidders in any way associated with the development,preparation and submission of responses including but not limited to the attendanceat meetings, discussions, demonstrations, etc., and providing any additionalinformation required by the Bank, shall be borne entirely and exclusively by thebidders.7. No Legal RelationshipNo binding legal relationship shall exist between any of the bidders and NABARD untilthe execution of a contractual agreement.8. Bidders obligation to inform himself/ herselfThe bidder shall conduct its own investigation and analysis regarding any informationcontained in the RFP document and the meaning and impact of that information.9. Evaluation of OffersEach bidder acknowledges and accepts that the Bank may, in its absolute discretion,apply selection criteria specified in the document for evaluation of proposals forshortlisting / selecting one eligible Agency.10. Errors and OmissionsEach bidder shall notify NABARD of any error, omission, or discrepancy, if any, foundin this RFP document.11. Bid submission TermsThe RFP response document submission shall be undertaken as under: a. Technical Bid including all the documents as per the Annexure-Jb. Commercial Bid as per Annexure Lc. All the necessary attachments, proof documents and links may be submittedd. The format for Bid submission covering letter has been provided in Annexure – A.e. The documents may be submitted to NABARD e-tendering portalhttps://nabard.eproc.inf. Copies of the RFP response may be submitted in the manner prescribed, before theclosing date and time as mentioned in Tender Schedule of the RFP;g. Faxed copies of any document are not acceptable and shall result in rejection of bidby the Bank;h. All submissions, including any accompanying documents, shall become theproperty of NABARD. Bidders shall be deemed to license and grant all rights toNABARD to reproduce the whole or any portion of their submission for the purposeof evaluation, to disclose the contents of the submission to other bidders and todisclose and/or use the contents of the submission as the basis for processing ofRFP response, notwithstanding any copyright or other intellectual property rightthat may subsist in the submission or accompanying documents.P a g e 9 81

i. The bidder shall be required to submit an Earnest Money Deposit by way ofRemittance of Rs. 50,000/- (Rupees Fifty Thousand Only) to NABARD’s Account:Remittance to NABARD Account, details of which are as under:Name of AccountNATIONAL BANK FOR AGRICULTURE ANDRURAL DEVELOPMENTBank NameNABARDBranch NameHEAD OFFICE, MUMBAIIFS CODENBRD0000002Account Number (VAN)NABADMN07j. The UTR No for this transaction has to be indicated in the Bid Document.Alternatively, bidder can also submit a Bank Guarantee in lieu of EMD(Annexure-I) issued by Scheduled Commercial Bank valid for 180 days from thedate of opening of tender. The Earnest Money Deposit shall be refunded to allbidders except the one finally selected for award of the contract. No interest shallbe payable by NABARD on the Earnest Money Deposit. The RFP document may bedownloaded from the Bank’s website www.nabard.org. The RFP downloaddeclaration, as per Annexure-C is to be furnished by the bidder. The Bank reservesthe right to change the requirements. However, any such changes will be posted onthe Bank’s website.k. Queries relating to the RFP, if any, may be raised by the Bidders through emails tobe received at bank’s email ID within the stipulated date and time. Anyclarifications to queries raised by bidders or any change in requirement, shall beposted on NABARD’s Website. Bidders may ensure that such clarifications /changes have been considered by them before submitting bids. NABARD shall notbe liable for omission, if any, on the part of the bidder. In case of any clarificationrequired by the Bank to assist in the examination, evaluation and comparison ofbids, NABARD may, at its discretion, seek clarification from the bidder. Theresponse / clarification shall be in writing and no change in the price or substanceof the bid shall be sought, offered or permitted.l. All the information required as per the bidding document shall to be provided bythe bidder. Incomplete information may lead to rejection of the proposal.m. Bids once submitted shall be treated as final and no further correspondence shallbe entertained. No bid shall be modified after the deadline for submission of bids.n. No bidder shall be allowed to withdraw the bid once submitted.o. NABARD reserves the right to reject any or all bid(s) received without assigningany reason whatsoever.p. NABARD shall not be responsible for non-receipt / non-delivery of the biddocuments due to any reason, whatsoever.12. Bid Validity PeriodThe proposal must remain valid and open for evaluation according to the terms for aperiod of at least 180 days from the time the RFP closes on the deadline for lodgementof RFP.P a g e 10 81

13. Acceptance of Termsa. A bidder shall, by responding to NABARD for RFP, be deemed to have accepted theterms and conditions indicated in this RFP.b. NABARD shall not answer any new query received from bidders after the conductof the pre-bid meeting. However, NABARD may, in its absolute discretion, seekadditional information or material from any bidder/s after the RFP closes and allsuch information and material provided must be taken to form part of that bidder’sresponse. Bidders shall provide details of their Fax Number, email and fulladdress(s) to ensure that replies to RFP could be conveyed promptly.c. In case NABARD, in its absolute discretion, deems that the originator of thequestion shall gain an advantage by a response to a question, then the Bank reservesthe right to communicate such response to all bidders.14. NotificationNABARD shall notify bidders as soon as practicable about outcome of the RFP.NABARD is not obliged to provide any reasons for any such acceptance or rejection.15. DisqualificationAny form of canvassing/lobbying/influence/query regarding short listing, status, etc.will be a cause for disqualification.16. Right to Alter QuantityThe Bank may at its discretion increase the requirement up to 35% and place orderssubsequently within one year of issue of Purchase Order at the same rates irrespectiveof the foreign exchange fluctuations/ market conditions. If the cost of software comesdown at the time of placing repeat Purchase Order, the rates can be at mutual agreedrates.17. DisclaimerSubject to any law to the contrary and to the maximum extent permitted by law,NABARD and its officers, employees, contractors, agents and advisers disclaim allliability from any loss or damage (whether foreseeable or not) suffered by any personacting on or refraining from acting because of any information including forecasts,statements, estimates, or projections contained in this RFP document or conductancillary to it whether or not the loss or damage arises in connection with anynegligence, omission, default, lack of care or misrepresentation on the part of the Bankor any of its officers, employees, contractors, agents, or advisers.P a g e 11 81

Chapter 2 – Scope of WorkThe Scope of Work (SOW) for Annual Subscription to Microsoft Office 365CloudServices on a Software-as-a-Service (SaaS) model basis has been detailed below:1) Cloud Service Licenses1.1. Annual Subscription licenses for NABARD and its subsidiaries are sought for thefollowing:Part No.User ProfileAAA-10842 Top ManagementLicense TypeOffice 365 Enterprise E3No. Of Users100T6A-00024 All Knowledge UsersOffice 365 Enterprise E13000TPA-00001 Common User AccountsOffice 365 Enterprise F33500Top Exchange Online Archiving(EOA for Exchange Online)6500Advance Threat Protection (Office 365 ATP Plan 1)66004DS-00001 All users exceptManagementKF5-00002 All user accounts1.2. While NABARD would wish to have nabard.org as its domain for the aboveaccounts, the subsidiaries would have different domains as per its nomenclatureand the same shall be provided by the vendor.1.3. A provision to upgrade the subscription licenses to higher plans anytime duringthe contractual period should be available within the service1.4. A provision to delete excess number of subscription licenses that may arise owingto retirements, resignation, etc., and accordingly the licenses cost should be revisedon monthly basis1.5. A provision to add new subscription licenses should be available during thecontractual period at the same cost.2) General Service Requirements:a) Performance Requirements: Microsoft Office 365 Services should provide anuptime of 99.9% failing which suitable service credits should be provided for therelevant service according to the SLA (as in Annexure-P)b) Scalability Requirements: The service should provide high scalability toaccommodate up to 10000 users with all the features/ services enabled for all theusers.c) MIS Report Generation Requirements: The services should provide standard MISand customised reports for Administrators to monitor and manage the servicesand real-time view of the status of users, tickets, service health, utilisation andusage.d) Audit Trail & Logging Requirement: The service should maintain and manage thelogs for all the necessary services used by the Bank.e) Audit logs reporting & Analysis tool: Log monitoring capabilities to be providedto the Bank and in case of incidents, security breaches, Bank has to be notified inreal time. Tools and capabilities to analyse the usage of the licenses/ application/functionality to be provided either as part of the services or separately to facilitatethese reporting methods.P a g e 12 81

3) Regulatory / Compliance Requirements: The services should comply with all theRegulatory/ Compliance guideline of the Banks/ Regulatory authority in India like RBI,MEITY, Cert-IN, etc. Bank has the right to change the compliance/ guideline at anypoint of time and the service provider has to comply with the guidelines.4) Right to Audit: NABARD must have “Rights to Audit” the CSP's compliance with theagreement including rights to conduct IS Audit on the hosted tenant on periodic basiswhere relevant records and Bank’s data is being held. Audit rights for the Bank or itsappointed auditor (nominee) or regulators should be integral clause in agreement5) Data Privacy and Security Compliance Requirements: The Services should meet all thecompliance requirements indicated in the Annexure J related to the data privacy andsecurity.6) Features of Cloud Services: The expected features from the cloud services are listed inthe Annexure J7) Assessment and Planning:a) Assessment of current mailing configuration – SMTP, MX, DNS, Limits,Disclaimer, Policies, Archival, Application Integration etc.b) Network Infrastructure Review: The Service Provider shall carry out Bank’sNetwork Infrastructure assessment for WAN/Internet Design, BandwidthRouting, Internet Policy, Security etc. requirements especially in the wake ofCollaboration components/ tools like Skype, Yammer etc. being subscribed andsubmit assessment report to the Bank clearly recommending the additionalnetwork bandwidth/ infrastructure requirements, if any. However, the ServiceProvider shall ensure that the solution is configured optimally for networkbandwidth utilisation.c) User Distribution – geographic, profiling, etc.d) Client Configuration, access typee) Assessment of migration scenario – Office 365 configuration, third party toolconfiguration, license availability etc., including staffingf) Understanding of current IT support matrix, ticketing or support tracking.g) Migration Calendar – low level mapping of users with migration date/ times.h) Prepare pre and post migration checklist.i) Define MS Teams role definition and orientation approach.j) Define user education/ training approach – webcast, mails, user guide, FAQs.k) Define project charter and escalation matrix.l) Create issues tracker.m) Define migration approach for moving all user data from the trial tenant to thelicensed tenant seamlessly.n) Define migration approach with stages along with application integration.o) Define infrastructure access methodology, transition framework, facilities access.8) One-time Activities:a) Creation/Migration of Microsoft Office 365 User Accounts: Bank has availedMicrosoft Office 365Trial licenses for around 2500 users which have to bemigrated into the licensed Microsoft Office 365 Cloud Services along with all thedata stored by the users within the trial account tenancy.b) Creation of new Microsoft Office 365 accounts and on-boarding all the necessaryservices to the usersP a g e 13 81

c) Migration of Email Services: The existing email services has to be migratedcompletely from M/s Netcore Solutions (the existing hosted email Service) intoMicrosoft On-Cloud Hosted Collaboration Services i.e., Exchange Online.d) All Active email boxes with the complete data available within the mailboxes mustmigrated into the Exchange Online services. Currently, the size of active mailboxesis around 12 TB.e) A mechanism to extract all archived emails from the existing on-premise setup(Netcore Archival Solution) to Exchange Online Archiving Services should bedesigned and put in place for use in future, if needed. However, the present“Scope of Work” does not include t

A. Only a Microsoft Licensing Solution Partner who can enter into an Enterprise Agreement shall submit the bid. The eligibility of the bidder will be decided as per the parameters provided in Annexure-H of the RFP. The term bidder used in this RFP refers to the entity who has submitted the bid. B. One bidder cannot submit more than one bid.