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FAQELECTRONIC FUND TRANSFERFEE PAYMENT AND VARIFICATION PROCESSQ1: What is EFT (Electronic Fund Transfer)?Ans: EFT (Electronic Fund Transfer) is new facility provided to the exporter forsubmitting the license fee through the internet without visiting the bank for thepayment. This procedure is being proposed to facilitate payments throughelectronic means. The facility shall be available for all electronically filedapplications.Q2: What are the payment mode available?Ans: (i) Net Banking (Retail and Corporate)(ii) Credit Card/Debit Card(iii) RuPay FacilityQ3. Through which Bank Electronic Payment can be made?Ans: Currently Electronic Payment can be made through banks available on DGFTPayment gateway.Q4. What is Payment Gateway?Ans: A payment gateway is an online interface that authorizes payments throughCredit Card, Debit Card, Internet Banking and Debit Card using ATM PIN. Itfacilitates the transfer of information about the payment between banks andPayment portal. DGFT Uses Bill Desk Payment Gateway for making all types ofPayments by exporter.Q5. What is RuPay?Ans: RuPay is an Indian domestic card scheme conceived and launched by theNational Payments Corporation of India (NPCI). It was created to fulfill theReserve Bank of India's desire to have a Domestic, open loop and multilateralsystem of payments in India.Q6. To which Licensing scheme this facility is applicable?Ans: This Electronic Payment facility is applicable for deposit of application fees incase of for all licensing schemes and issuance of IEC.

Q7. What are the requirements for making Electronic Payment?Ans: (i) An exporter having valid Importer Exporter Code (IEC) have an InternetBanking account from any of the Banks listed in Appendix-1.(ii) They need to have a Debit / Credit Card / RuPay to make payment.Q8. How to make Electronic Payment?Ans: Please Click Here to view Steps for making Payment through Payment Gateway.Q9. What will happen to the transaction if after entering transaction password“The page cannot be displayed” message comes ?OrIf the payment was successful but before the exporter returns to DGFT return webpage the Internet connection breaks ?OrThough the transaction with Bank shows successful transaction but DGFT server doesnot show any status for the same ?Ans: To verify if these kind of error messages comes, the exporter can doverification of the payment.Q10.What are the benefits of making Payment through Electronic Fund Transfer?Ans: Licence Fee can be submitted simultaneously while filing the E-Com applicationwithout visiting the Bank. It will also reduce the time required to make thepayment as compared to manual mode like DD etc.Q11.Whether fee needs to be paid while applying for issuance of scrips on or after01.04.2015 for goods exported or services rendered before the date of notificationof new FTP 2015-2020, i.e, 31.03.2015 ?Ans: Yes

Q12. How much fee is to be paid for application for duty credit scrip underrewards/incentive scheme ?Ans: Rs.1,000/- (Rupees one thousand only) is to be deposited towards fee forapplication for duty credit scrip under rewards/incentive scheme. The details aregiven in Appendix 2K of the FTP 2015-2020.Q13. As per provision contained in para 3.14 of the FTP 2015-2020, scrip applied/issuedon or after notification of this policy against exports made upto the date of notificationof new policy, i.e., FTP 2015-20, the then prevailing policy and procedure regardingeligibility, entitlement, transferability, usage of scrip and any other condition in force atthe time of export of goods or rendering of the services shall be applicable to such scrips.Then why the fee of Rs.1,000/- is required to be paid while applying for issuing of scripson or after 01.04.2015 for goods exported or services rendered before the date ofnotification of new FTP 2015-2020, i.e, 31.03.2015 ?Ans: The fee is charged for processing of application as per the provisions containedin the new FTP 2015-20.Q14. What is the procedure for depositing fee for issuance of scrips on or after 01.04.2015for goods exported or services rendered before the date of notification of new FTP2015‐2020, i.e, 31.03.2015 ?Ans: The detailed procedure for depositing fee is available in Appendix 2-K of theFTP 2015- 2020 which is available on the Directorate General of Foreign Tradewebsite, i.e., www.dgft.gov.inQ15. How to get the refund of fee ?Ans: If acknowledgement receipt is generated than no refund can be processed throughBilldesk / Banks. For taking such refunds applicant has to apply to DGFT inAppendix 2K of Appendices and AayatNiryat Forms notified as per FTP (200152020).

Q16. In what cases refund of fee is applicable ?Ans: The fee once received will not be refunded except in the following circumstancesviz.,a) Where the fee has been deposited in excess of the specified amount of fee;orb) Where fee has been deposited but no application has been made; orc) Where the fee has been deposited in error but the applicant is exempt frompayment of fee.Processing of refund of fee submitted through net banking shall be through anapplication in hard copy as per form given in appendix 6-B. This may be submittedto the licensing authority against whom the e-com number has been generated.On receipt of application the licensing authority shall pass refund after they haveverified from the Pay and Accounts Office, Ministry of Commerce & Industry, NewDelhi that the amount was credited to the Government of India.No claim for refund of application fee shall be entertained by the licensing authorityafter expiry of one year from the date of payment to the concerned bank. However,on merits, for reasons to be recorded in writing, the licensing authority maycondone the delay but in no case shall an application for refund of fees beentertained after the expiry of three years with regard to the date as mentionedabove.Refund Order of fees will be valid for three months from the date of issue. Requestfor revalidating the same may be considered on merits by the authority whichissued the Refund Order.Please refer to the Appendix 2K of Appendices and AayatNiryat Forms notified asper FTP (20015-2020) to know the provision of refund ofapplication fee.

STEPS FOR MAKING PAYMENTFollowing are the steps for making payment (For IEC Schemes):(a):Applicant should select ‘Pay Online’ button from the Licensing scheme menu. To payfee for issuance of IEC, click on the ‘Application Fee’option.Following screen appears tomake the Payment:(SCR: 1)Initial Payment Screen will display the following information:(i)For making fee payment for licensing scheme, this display IEC.(ii) IEC: In case of application is for IEC, this option display ‘PAN’ of Applicant.(iii)Actual Fee:Fee amount to be paid by applicant.(iv) Total No. of successful transactions and total amount already paid by the exporter.(v) Pay Balance Fee: Amount to be paid by the applicant.(b): If Applicant make his first Payment then system generate this screen on PaymentInitiation Screen:(SCR: 2)

(c): If Applicant done any successful transactions previously then this screen displays allthe successfultransactions and total amount already paid by him to date:(SCR: 3)(d): If Applicant already paid the requisite fee and try to make fresh payment, thenMessage “TOTAL AMT ALREADY PAID(Rs)” display on the screen for making freshpayment. After click on Submit button Alert Message will appear on the screen“Please Check, You are making excess payment !”. The system will not allowed toproceed further.(SCR: 4)(e):After Pressing SUBMIT button in Payment Initiation Screen system will displayPayment Confirmation Screen as shown below:

(SCR: 5)Press “PROCEED” button. If the details is not proper or exporter want to change thedetails, press “Back” button.(f): After pressing Proceed button in Payment Confirmation Screen system will displaynext payment interface which allow an exporter to make payment using followingoptions:(i): Pay by using Credit Card: By using Credit Card option applicant fill all the detailsLike Credit Card Number, Expiration Date, CVC/CVV Number and Card HolderName.(SCR: 6)After Pressing “Make Payment” button the system will ask following details:

(SCR: 7)(i)(ii)(iii)Destination to send OTP.You will receive OTP from your bank on your registered mobile number.Input the OTP as shown below.(SCR: 8)Applicant enter his one time password and press submit button. The paymentstatus of the transaction will be shown below screens:In case of Successful Transaction:

(SCR: 9)In case of UnSuccessful Transaction:(SCR: 10)(ii): Pay by using Debit Card: By using Debit Card option Applicant fill all the detailsLike Pay by ATM-cum-Debit Card, Pay by using VISA/Master Card, Pay by usingRuPay Facility.(SCR: 11)

For Eg. Pay by VISA/MASTERCard/Maestro, Fill all the details about your DebitCard and press “Make Payment” button.(SCR: 12)In the next screen enter your secure One Time Password (Applicant try to resendyour secure OTP) as shown below figure:(SCR: 13)Applicant enter his one time password and press submit button. The paymentstatus of the transaction will be shown below screens:

In case of Successful Transaction:(SCR: 14)In case of UnSuccessful Transaction:(SCR: 15)Note (Ex for Debit Card Option): If Applicant press CANCEL link (marked as redcolor) in Payment Screen then Transaction will be aborted as shown in SCR: 12.(SCR:16)

When Abort Transaction Screen was displayed then Applicant can either press AbortTransaction for cancel his transaction process (marked as black color) by choosing anyoption for feedbackButton process or he press Continue Transaction link for continuehis transaction (marked as red color ) in below screen :(SCR: 17)(iii): Pay by using Debit Card plus ATM PIN: By using Debit Card ATM PIN selectbank name as displayed in below screen:(SCR: 18)

Press “Make Payment” button, system will redirect to next screen as shownbelow:(SCR: 19)After entering payment details, Applicant will receive the payment status oftransaction as like below screen:In case of Successful Transaction:(SCR: 20)In case of UnSuccessful Transaction:

(SCR: 21)(iv): Pay by using Internet Banking: Select Internet Banking option followed by BankName on which you have Net Banking Act like below screen:(SCR: 22)After pressing “Make Payment” button the system redirect to next screen that is InternetBanking Login screen as shown below:(SCR: 23)

After entering correct username and password and press submit button systemgenerate next screen for making payment confirmation as shown below:(SCR: 24)After pressing “Confirm”button Applicant will receive the payment status oftransaction as like below screen:In case of Successful Transaction:(SCR: 25)

In case of UnSuccessful Transaction:(SCR: 26)Please Note That Screens above is only for illustrative purpose. Screen may differdepending upon the Bank/Debit Card/Credit Card selected.Q17. What will happen to the transaction if after entering transaction password "The pagecannot be displayed" message comes?OrIf the payment was successful but before the exporter returns to DGFT return webpage the Internet connection breaks?OrThough the transaction with Bank shows successful transaction but DGFT serverdoes not show any status for the same?Ans: To verify if these kind of error messages comes, the exporter can do verification ofthe payment. Please Click here Steps to Verify the Payment.

STEPS FOR VERIFYING THE PAYMENTFollowing are the Steps to Verify the Payment :(a): Press ‘Verify Pay” option from ECOM application Dialog. In Case of IECclick “Verify Fee” link.(b): If Applicant has not made any payment previously then following messagewill appears:(SCR:27)(c):System will display all the transactions made by Applicant on the sameday as shown below:(SCR:28)(either successful or unsuccessful) as shown below screen: