Agendas For OMC QA/QI Subcommittees

Transcription

Agendas for OMC QA/QI SubcommitteesJune 3rd, 2022 at 1:00pmJoin Zoom Meetinghttps://us06web.zoom.us/j/9601437513Meeting ID: 960 143 7513QA – CMO/Chair1.2.3.4.5.6.7.8.9.Review and approve minutes from the May 6th meetingIncident Reports:a. 05/05/2022 Patient Lab Results Not Provided to Patient (Per Protocol)b. 05/11/2022 Patient needing clearance paperwork for surgeryc. 05/12/2022 Patients Scheduled During Mandatory Monthly In-Serviced. 05/19/2022 Louisiana Healthcare Connections Complainte. 05/27/2022 Patient Lab Results Not Provided to Patient as Instructed by MDf. 05/27/2022 Audit of Leesville Nursing Task by Shelby BeaudoinLetter to Patients from Kim Normand and Schrina EvansPatient Centered Medical Home (PCHM) Enrollment Abandoned (Natchitoches, Leesville, &Tallulah)FTCA CY 2023Clinical UDS Report showing rates and trends (ex. Fewer mammograms among women over50, men with prostate exams, etc.)Monthly Patient navigation report/ Referral reportReview of Quarter 1 (January, February, March) Medical and Behavioral Peer Reviews for2022 (Quarter 2 due in July)Access Cycle Time (Due Quarterly – Will start in October)R&S – EDOC/ Chair1.Review and approve minutes from the May 6th meeting2.Official Closure of Desoto Healthcare Clinic 5/24/20223.OMC Email Server Not Delivering All Emails (Spam Filter)4.Updated OMC Driver Insurance Log and Usage Agreements5.Update on Exchange Bank – Operating Account Affidavit of Forgery 05/02/20226.OMC Clinic data logger certificates requested by LDH vaccine administration7.Natchitoches Clinic Walk-Through for Joint Commission Readiness8.Infection Control Risk Assessment (Due Annually in January)9.Risk Management Program Assessment (Due Annually)10.Update on Bio-hazard medical waste in Leesville11.Update on questionable nursing documentation in provider task box12.Update on status of alert system installation and test in all clinics and vaccine loss

13.14.15.16.17.18.19.20.21.22.23.24.Update on Desoto voicemails not being checked 2/10/22 – 3/1/2022Update on OMC Provider Open EncountersIncident ReportsClinic manager monthly inspection reportsa. Natchitoches (Main Clinic & SBC)b. Leesvillec. Tallulahd. DesotoUpdate the repairs to the ac units causing the water issue in TallulahUpdate on repairs to the floors in Tallulah and request for a chair matReview Medical Fee Schedule part 3 (deferred)Update on Nursing Competencies with RN/LPN/CMAUpdate on printing backup forms for when EHR goes downNursing Monthly Compliance Logsa. Urine Analyzer Quality Control Recordb. Glucometer Quality Control Recordc. Hemoglobin Quality Control Record – Control Cuvetted. Hemoglobin Quality Control Record – Control Solutione. Portable Oxygen Monthly Maintenance Checklistf. Emergency Eye Wash Station Weekly Flushg. Ambient Temperatures –Lab/Vaccine/Supply RoomsAnnual Review of Risk Management Training Planned for All StaffAnnual Review Risk & Safety Management Report to the Board of DirectorsP&T – DON&IP/ Chair1.2.3.4.5.6.7.8.9.10.Review and approve minutes from the May 6th meetingIntergy monthly drug update for MayVFC Program Vaccine Loss at Natchitoches Clinic 05/12/2022Quarterly Drug Prescribing Report for Quarter 2 (April, May, June due in July)Pre-Employment compliance with TB, Flu, and COVID VaccinesUpdate on COVID Rapid Test and Vaccine ShortageCoordination of VFC Contacts In Each OMC Clinic (3 State Regions)Update on status of VFC Program Supplies at TallulahCLIA Certificate Expiration (Natchitoches, Leesville, & Tallulah Expire December 2023)Yearly Report on Employee TB and Flu Screening Compliance (Due annually in January)

Minutes for OMC QA/QI SubcommitteesMay 6, 2022 at 1:00pmJoin Zoom Meetinghttps://us06web.zoom.us/j/9601437513Meeting ID: 960 143 7513Attendants: Ashley Roque, Keymon Houston, Cynthia Harris, Richard Bruce, Doris Kochinsky, Dr. MarkGuidry, Caeden Warford, Kazue Seo, Cordell CollinsAbsent: NoneQA – CMO/Chair1.2.Review and approve minutes from the April 1st meeting – Motion to accept the minutes asprinted was made by Richard Bruce, Second by Cynthia Harris, and unanimously approved.Incident Reports:a. 04/08/2022 Patient had not received notification of his labs – Patient called and left avoicemail expressing his frustration of not receiving his lab results. Dr. Guidry triedcalling this patient back twice but he was not accepting calls from OMC. A copy of hislabs were mailed to him. The problem is failures in nursing. Corrective action will betaken.b. 04/27/2022 Patient threatening Clinic staff – Patient threatened front desk staff sayinghe was going to get a gun. Things staff did that went well: 1) Clinic manager respondedquickly by locking the front door once the patient exited the building. 2) Kept patientsand employees from leaving while patient was still on the premises. 3) Staff memberswere able to watch him while he was on the property through the locked front door. Wehad eyes on him until he exited the property. 4) Law enforcement was contacted andemployee was able to give description of patient that threatened the staff so they wereable to respond quickly. Things we could have done better: 1) whenever we have anincident like this remember to stay calm for other patients. 2) We should refer to theoverhead system codes.c. Referral sent for patient with incorrect diagnosis – When a patient saw one of ourproviders a referral as completed and sent to the specialist but contained the incorrectdiagnosis on the referral. This led to the specialist’s office not even responding sincewhat was listed was not in their scope. The patient was never given the appointment forthe referral.d. Update on previous OMC Provider, Darlinda Dove’s (Natchitoches Clinic) patients werenot rescheduled to another provider when she was no longer seeing patients at theclinic. – This was tasked to the clinic manager who provides updates to the complianceofficer. As of now, this has been taken care of and rescheduled to the current providerout through July. The clinic manager continues to provide updates to the complianceofficer.Motion to accept these items into the records was made by Cynthia Harris, Seconded byDoris Kochinsky, and unanimously approved.

3.4.5.6.7.FTCA FY 2023 – Federal Tort Claims Act for the Fiscal Year 2023. This application process willopen up in May and close mid- July. Mr. Bruce will continue to follow the rules forcompliance and next month you will see a new training agenda for all employees as well asdifferent training for when we open up dental. Also produce an annual report to the Board.Motion to accept this into the record was made by Cynthia Harris, Seconded by KeymonHouston, and unanimously approved.Clinical UDS Report showing rates and trends (ex. Fewer mammograms among women over50, men with prostate exams, etc.) – Motion to defer until next month was made by DorisKochinsky, Seconded by Kazue Seo, and unanimously approved.Monthly Patient navigation report/ Referral report – Visual was presented by Ashley Roque.Total number of April referrals was 237. Item of note we are striving to base this off of eachclinic in upcoming reports. Duration of referrals will be presented in report next month alsowaiting on Greenway Training (set for May 23rd) to assure numbers are 100% accurate.Motion to accept report as presented was made by Cynthia Harris, Seconded by DorisKochinsky, and unanimously approved.Review of Quarter 1 (January, February, March) Medical and Behavioral Peer Reviews for2022 (Quarter 2 due in July). – Qtr. 1 report was already given to the Board. In medical wefound that Tallulah was doing extremely well in our indicators, SBHC was much better withdocumentation, 2 providers that are no longer here had lots of problems, in Leesville weidentified some things that were not documented (i.e. tobacco use) and will be discussedwith the provider, in Natchitoches the provider did very well and only a few things weremissing. In behavioral health there was nothing on the peer reviews that needed to belooked at. Probably need to look at different indicators for July; especially our measure ofdepression. We need to look at what the Feds require and measure on that. Motion toaccept report was made by Cynthia Harris, Seconded by Cordell Collins, and unanimouslyapproved.Access Cycle Time (Due Quarterly – Will start in October) – We plan to start this in October.We stopped this when COVID hit. First cycle time showed patients were waiting a long timebetween front desk and nursing. This will not be announced. Patients will be given a secretcard to write down times and we will analyze to see where delays are.R&S – EDOC/ Chair1.Review and approve minutes from the April 1st meeting - Motion to accept the minutes asprinted was made by Richard Bruce, Second by Cynthia Harris, and unanimously approved.2.Updated OMC Driver Insurance Log and Usage Agreements – As of today, there are 2 moreusage agreements to seek out and retain for compliance files. Once this is completed wewill have all of the usage agreements and be in compliance. Mr. Bruce will be able toupdate next month. Motion to accept the report was made by Dr. Guidry, Seconded byCordell Collins, and unanimously approved.3.Clinic side doors unlocked 4/8/2022 – We were able to determine that our side door by PTwas not able to close by itself and it took force to close it. Also, in the medical wing thedoor could be propped open and not close fully. There was a total of 3 doors (medical, PT,& dental) that the glass company came in and adjusted the closing mechanism so they

4.5.6.7.8.9.10.11.12.close automatically if someone exits the doors. Motion to accept was made by CynthiaHarris, Seconded by Doris Kochinsky, and unanimously approved.Exchange Bank – Payroll Account & Operating Account Affidavit of Forgery – We have hadseveral attempts to fraudulently draft money out of payroll and operating accounts that wehave with Exchange Bank. Affidavits of Forgery have been issued for all fraudulenttransactions and the money was put back into our accounts. We have also contacted LawEnforcement and followed OMC’s Anti-Fraud Policy. The NPSO High Tech Crimes Unit isworking on the case to see who is responsible for this. We have closed those accounts andopened new accounts in an effort to stop any more fraudulent transactions fromhappening. At the in-service we reviewed OMC’s anti-fraud policy and employees emailedthe Compliance Officer stating they had read the policy. At this time we are lackingconfirmation from 2 employees but the Compliance Officer will follow up and obtain theseconfirmations. Motion to accept the report was made by Cynthia Harris, Seconded byCordell Collins, and unanimously approved.OMC Clinic data logger certificates requested by LDH vaccine administrationLeesville Clinic Fire Department Inspection Report on 04/08/2022 – The Leesville FireDepartment inspected the clinic on 4/8/2022 and the clinic passed the inspection. Motionto accept was made by Cynthia Harris, Seconded by Doris Kochinsky, and unanimouslyapproved.Natchitoches Clinic Walk-Through for Joint Commission Readiness – Yesterday, RichardBruce, Dr. Guidry, Keymon, and Caeden did a walk-through of the clinic for JointCommission readiness. Dr. Guidry advised that there were lots of old, dirty ceiling tiles thatneeded to be replaced, the janitor’s closets and medical waste place was a mess but thishas already been cleaned today. There were things in hallways that should not have beenthere, do not enter and under construction signs were places in appropriate places, wallstations in halls and med rooms need to be removed, stains on the floor in the restrooms,trash can needed a lid, light covers needed replacing, boxes on the floor, and bugs in lightfixtures. Motion to accept the report was made by Cordell Collins, Seconded by CynthiaHarris, and unanimously approved.Infection Control Risk Assessment (Due Annually in January) – The QA Committee wentthrough the infection control checklist. Motion to add to the record was made by CynthiaHarris, Seconded by Cordell Collins, and unanimously approved.Risk Management Program Assessment (Due Annually) – We will begin developing thisassessment. Motion to defer was made by Dr. Guidry, Seconded by Kazue Seo, andunanimously approved.Update on Bio-hazard medical waste in Leesville – Motion to defer was made by Dr. Guidry,Seconded by Kazue Seo.Update on questionable nursing documentation in provider task box – Since the memo wasput out there has not been any more. We seem to be getting better with nursingdocumentation. Memo is now on the intranet. Motion to accept report was made byCynthia Harris, Seconded by Doris Kochinsky, and unanimously approved.Update on status of alert system installation and test in all clinics and vaccine loss – Weneed to establish payment for a block of texts, test the system, and if test is validimplement into our clinics. Timeline is by next Board meeting. Motion to accept was madeby Cordell Collins, Seconded by Cynthia Harris, and unanimously approved.

13.14.15.16.17.18.19.20.21.22.Update on Desoto voicemails not being checked 2/10/22 – 3/1/2022 – Desoto Voicemailsare being checked. Nurses are forwarding voicemails to the compliance officer as well asthe status of them being checked. Motion to accept was made by Cynthia Harris, Secondedby Kazue Seo, unanimously approved.Employee and visitor badges when in clinic – As visitors enter the clinic, HR will providethem with a badge for the duration of their stay. Employees are required to wear theirbadges daily while in the clinic. A memo has been sent out by Human Resources. Motion toaccept was made by Cynthia Harris, Seconded by Doris Kochinsky, and unanimouslyapproved.Update on OMC Provider Open Encounters – Every Monday we receive a report of ouropen encounters that we have currently with our providers. At that point their supervisorcontacts them for help or ETA on closing the encounters. As we move through the weekthese reports tell us where we stand and corrective action is taken if needed. Motion toaccept was made by Vicki Mosley, Seconded by Cynthia Harris, and unanimously approved.Incident Reportsa. Update on backlog of patient consents not scanned into the medical record for schoolbased clinic patients – This backlog has been completed. This was finished the week ofour last Board Meeting and there is no more updates to be provided. Motion to acceptinto the record was made by Doris Kochinsky, Seconded by Cordell Collins, andunanimously approved.b. 5/2/2022 Incident of patient having inappropriate behavior with a provider (touching) –Our CEO has reached out to the patient and a letter was sent stating how they hadviolated patient’s rights and responsibilities. Motion to accept was made by CynthiaHarris, Seconded by Vicki Mosley, and unanimously approved.Clinic manager monthly inspection reportsa. Natchitoches (Main Clinic & SBC)b. Leesvillec. Tallulahd. DesotoNo inspection reports were received. The compliance officer will reach out to each ClinicManager’s supervisor so we can get these in a timely manner going forward. A memo willalso be issued to clinic managers. Motion to accept was made by Cynthia Harris, Secondedby Vicki Mosley, and unanimously approved.Update the repairs to the ac units causing the water issue in Tallulah – Keymon is workingon getting a vendor. DeferredUpdate on repairs to the floors in Tallulah and request for a chair mat – DeferredReview Medical Fee Schedule part 3 (deferred)Update on Nursing Competencies with CMAs – Vicki Mosley reported to the CMO thatthese have been completed. Completed competencies for Casey Newport, Earth Weldon,and Elizabeth Pruitt were presented to the committee.Update on AL certified CMA in Tallulah not fully trained / deemed competent – Hercompetencies have been completed.Motion to accept #21 and #22 reports into the record was made by Dr. Guidry, Secondedby Doris Kochinsky, and unanimously approved.

23.24.25.Update on printing backup forms for when EHR goes down – This is still a work in progress.At this time the majority of the forms are ready to be placed on the intranet incase the HERgoes down. This needs to be deferred for 1 month until these can be reviewed and put onthe intranet. Motion to accept the deference was made by Cynthia Harris, Seconded byDoris Kochinsky, and unanimously approved.Update on AT&T T1 to Fiber Conversion – On May 8th, we did have a successful conversion.The whole Natchitoches Clinic us now on a fiber line and the T1 line has been done awaywith. Motion to accept into the record was made by Cordell Collins, Seconded by CynthiaHarris, and unanimously approved.Nursing Monthly Compliance Logsa. Urine Analyzer Quality Control Recordb. Glucometer Quality Control Recordc. Hemoglobin Quality Control Record – Control Cuvetted. Hemoglobin Quality Control Record – Control Solutione. Portable Oxygen Monthly Maintenance Checklistf. Emergency Eye Wash Station Weekly Flushg. Ambient Temperatures –Lab/Vaccine/Supply RoomsNatchitoches logs were reviewed and there was no action required. The supply inventoryfor Natchitoches was sent after the fact and showed some expired medications which havebeen removed from the inventory. SBHC logs were reviewed and there was no actionrequired on these. The AED log for Leesville did not indicate which month or month wewere in. The temperature logs for the refrigerator and freezer as well as the ambienttemperature log were for May not April so these were not applicable for this meeting.Tallulah had not submitted any logs for our review. A memo will be sent out to the Leesvilleand Tallulah Clinics requesting the logs be sent so they can be reviewed and placed in thefiles. Also, the memo will reinforce that we have to have these logs before the QACommittee Meetings every month so they can be reviewed and placed into our files.Motion to accept the compliance logs into our report was made by Vicki Mosley, Secondedby Cynthia Harris, and unanimously approved.26.Annual Review of Risk Management Training Planned for All Staff – We have to revisit andhave our annual review of our planned training for our staff. This is still under review andwe are still working on it. This will be brought to the QA meeting next month. Motion todefer was made by Dr. Guidry, Seconded by Doris Kochinsky, and unanimously approved.P&T – DON&IP/ Chair1.2.Review and approve minutes from the April 1st meeting - Motion to accept the minutes asprinted was made by Richard Bruce, Second by Cynthia Harris, and unanimously approved.Intergy monthly drug update for April – Kazue presented the list that was shared byGreenway. Motion to accept presentation into the record was made by Dr. Guidry,Seconded by Vicki Mosley, and unanimously approved.

3.4.5.6.7.8.9.10.School Based Clinic LEAD labs (Tamarac Labs used instead of LabCorp.) – They were doinglead tests on kids and using a second test instead of LabCorp. They will do the lead teststhrough LabCorp in the future instead of Tamarac. This will make it easier for the SBHC toget the lead test results. Motion to accept report into the record was made by CordellCollins, Seconded by Doris Kochinsky, and unanimously approved.Quarterly Drug Prescribing Report for Quarter 1 (January, February, March) – Kazue Seopresented the drug prescribing report by provider from Jan-Mar. The CMO reviewed andthe medications prescribed are all in our scope. Motion to accept the presentation into therecord was made by Vicki Mosley, Seconded by Doris Kochinsky, and unanimouslyapproved.Update on delay in ordering PPD after loss from power outage Pre-Employment compliance with TB, Flu, and COVID Vaccines – We track all of ouremployees’ flu vaccines, TB screenings, and COVID vaccines of all of our employees. We are100% compliant with the flu vaccines / declination form, TB screening compliance is at91.67%, and COVID compliance is at 86.11% for the month of April. Motion to acceptreport into the record was made by Doris Kochinsky, Seconded by Kazue Seo, andunanimously approved.Update on COVID Rapid Test and Vaccine Shortage – We have received several boxes ofCOVID rapid tests. We have sent out emails to our clinics asking if they need a box and weare working on getting those to the clinics. We recently obtained 2 vials of COVID vaccinesand we are scheduled to give some today. We have not received an update on the ones wehave ordered. Motion to accept into the record was made by Dr. Guidry, Seconded byCordell Collins, and unanimously approved.Update on status of VFC Program Supplies at Tallulah – We have reached out trying to getthe VFC Program back up and running in Tallulah. At this time we are tasked with findingbackup location with a generator in the event of power loss, or purchasing a vaccinecontainer that will store a large number our vaccines for X amount of time that meets theVFC requirements and we are in the process of purchasing a container that will meet thecriteria so we can get this program back up and running in Tallulah. Motion to accept thereport into the record was made by Dr. Guidry, Seconded by Doris Kochinsky, andunanimously approved.CLIA Certificate Expiration (Natchitoches, Leesville, & Tallulah Expire December 2023)Yearly Report on Employee TB and Flu Screening Compliance (Due annually in January) –Compliance #’s for 2021 – Flu Vaccinations were 95.24% compliance, TB screening were90.5% compliant, and COVID we were 38% compliant. Motion to accept the report into therecord was made by Dr. Guidry, Seconded by Cynthia Harris, and unanimously approved.

2. Intergy monthly drug update for May 3. VFC Program Vaccine Loss at Natchitoches Clinic 05/12/2022 4. Quarterly Drug Prescribing Report for Quarter 2 (April, May, June due in July) 5. Pre-Employment compliance with TB, Flu, and COVID Vaccines 6. Update on COVID Rapid Test and Vaccine Shortage 7.