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Robotic ProcessAutomationBuyer’s Guidewww.automationedge.comCopyright 2020 AutomationEdge. All rights reserved.
Robotic Process AutomationBuyer’s GuideAutomation holds great promise for organizations that chase to implement rapid andefficient processes for enriched customer experience to business users and end customers.But, how to embark on this untrodden journey of digitization to optimize business value andsuccess?RPA can work as a gateway to introduce automation in the business or organization with lowcost and near-zero risk. This concept empowers them with a software robot that efficientlyrecreates the routine computer-human interactions and automates the tasks in a reasonableamount of time, with less manual intervention.This RPA buyer’s guide weaves in the automation goals of organizations. It simplifies the RPAbuying process and delves into the pre-requisites before investing in the right fit solution forbusinesses. The guide spans across the wider horizon of associated trends, concerns, thechecklist to refer for vendor selection, and a detailed insight into the evaluation processbefore finalizing a RPA vendor or solution.01www.automationedge.com Copyright 2021 AutomationEdge. All rights reserved.
What Dominates the RPA Market to Shape the Trends?Digital innovation leaders, CIOs, and digital officers have truly turnedto be the advocates of Robotic Process Automation (RPA), assuringthat the technology delivers unimaginably high productivity andreturns. The market is dynamic, and companies across industries arein the race to win over their competitors by digital innovation. Suchstiff competition has created an undying urgency among theorganization to adopt the RPA. Hence, companies are figuring outhow to leverage RPA to their advantage and ace the competition, andgain market dominance.According to Gartner, “Worldwide RPA software revenue isprojected to reach 2 billion in 2021, an increase of 19.5% from 2020.And it’s not that only big business taking full advantage of RPA. Asper the Deloitte Global RPA survey, “78% of businesses that havealready implemented RPA expect to significantly increaseinvestment in the next three years.”02www.automationedge.com Copyright 2021 AutomationEdge. All rights reserved.
RPA Slipping into Dominance Across theAutomation LandscapeRemember, deploying RPA software is not equivalent to fully automating the processes fromthe ground up.RPA is the sword of convenience and speed that allows firms to deploy software bots to fullyovertake all repetitive processes that burden humans and undermine their productivity.Such tasks include data entry, data retrieval, button clicks, invoice processing, and downloads.Hence, it is important to map the RPA capabilities with desired criteria to optimize processesfor maximum ROI.There are two options Deploy standalone RPA to achieve automation.Combine RPA with additional components to create a sophisticated “RPA Plus” capabilityThe thin silver line for cracking through the RPA success is to find the difference between theadequacy of a standalone RPA solution or the need to add more capabilities like AI, NLP, andOCR for a Hyper automated RPA.03www.automationedge.com Copyright 2021 AutomationEdge. All rights reserved.
Funneling Down to thePerfect RPA VendorThe rat-race across the IT industry has injected theneed to improvise continuously; hence the marketis over-populated with solutions with minimumdifferentiation. This makes the selection processeven more challenging as every RPA softwaresolution is unique and every vendor doesn’t providethe similar results. Here are the top criteria thatnew RPA vendors should consider while evaluatingan RPA tool04www.automationedge.com Copyright 2021 AutomationEdge. All rights reserved.
1Ease of UseTo implement RPA solutions in the business, it is indeed crucial to use a tool that is easilyunderstood by employees. Ease of use covers two aspects CustomizationIn-built activities.Usually, all major RPA vendors provide in-built applications which may not be personalized tomatch the peculiar business requirements. Furthermore, handling such a tool can prove tobe challenging and it might incur costs for learning support from vendors.In fact, the confusion that comes on the way will only continue to frustrate the employeesregarding the complications of relying on RPA.The best choices are the automation solutions that precisely match the business problem inhand, offering diversified solutions for the same. Additionally, the RPA tool must come withan intuitive developer-friendly interface, guided navigation, and easy generation of workflowdesign.05www.automationedge.com Copyright 2021 AutomationEdge. All rights reserved.
2ScalabilityScalability drives efficiency and it is a must to future-proof the investments made by theenterprise. After the pilot process is successfully automated, you would not want to beencumbered by a tool that doesn’t allow you to scale up and down your operations as per therequirements. Any good RPA solution must allow the flexibility to choose a software bot that isefficiently adaptable to your assessments.While choosing the right fit, the execution capabilities of the software robot must be takeninto consideration. If an RPA bot can Work on demandAdapt to operating systems, browsers, and devicesDo multiple executions with multi-threadingA scalable RPA software can boost the production and revamp the legacy business process ina futuristic way.Many RPA vendors in the market perform a variety of processes and aid in scaling up thebusiness growth with zero additional costs. Hence, choose an RPA tool that is not limited byfunctionality and provides the flexibility of both RPA and IT process automation without usingany third-party integrations.06www.automationedge.com Copyright 2021 AutomationEdge. All rights reserved.
3Integration with Associated RPA SolutionsNo RPA tool is sufficient alone to stream through the chaosand meet all diverse business requirements. To eliminatethis struggle, it is a must to choose a RPA solution withstrong integration support with external applications How easily can the RPA integrate with other software(like OCR, security vaults, and BPM integration)Keep complementary software integration inconsideration.Identify the complementary capabilities that areneeded alongside the core RPA engine.By assessing these aspects, a company can seamlesslyintegrate its existing applications with the RPA tool andupscale its business processes.07www.automationedge.com Copyright 2021 AutomationEdge. All rights reserved.
4Hosting OptionsEvery business has its unique problems with theindividual thirst for process improvisation. And, toquench that thirst, businesses have to face thedouble-sided sword of matching both efficiency andaffordability. Hence, it is a must to check the vendorabout the ability of the RPA platform to supportmultiple hosting options such as On-premise,Virtual machinesDelivery on private or public cloud orHybrid modelDoes the vendor provide an option for“on-demand” scalability?Does the provided product run on a virtualizedserver or not?08www.automationedge.com Copyright 2021 AutomationEdge. All rights reserved.
5Customer SupportAs you embark on your RPA journey, customer support in the form of the user communityand training support will form the spine of your successful RPA deployment.And, the RPA vendor is no less than a traveling companion for the entire journey, ratherthan just a mere handshake for the initial RPA implementation. Having community userswho develop apps on the vendor’s development platform reduces the dependency on thevendor to develop in-house features required by the organization.While evaluating RPA vendors in the marketplace ask Does the vendor have an active community of users who offers opportunities forexchange that can assist you to avoid pitfalls and adapt quickly with RPA?Do the provider offer 24x7 support and how is the support handoff for multiplegeographies and time zones?Do they have certifications for RPA developers?Do they provide certification courses and self-paced training modules?Are there strict SLAs in place that ensure that a client is not stuck for a longer period?Is there any support provided during major releases/upgrades?09www.automationedge.com Copyright 2021 AutomationEdge. All rights reserved.
6Partner Ecosystem & MarketplaceRPA vendor with a marketplace and ready bot store that can be easily integrated acrossdifferent business processes is a must to roll out the maximum ROI for your RPA project.While evaluating the RPA vendor you should look at Does the provider offer a library of RPA solutions available from personalizedactivities to connectors to machine learning models?Does the provider have a marketplace that solves a variety of business challengesacross multiple technologies, use cases, and industries?Does the vendor have a partner ecosystem that is adding more pre-built bot storeswith drag and drop options to accelerate RPA deployment?Having this kind of support can drive rapid enterprise-wide automation deployment,adoption, and empower more of your organization.10www.automationedge.com Copyright 2021 AutomationEdge. All rights reserved.
7Compare the total cost ofownership of RPA vendor solutionsWith multiple buyers in the market come varied and confusingprices. And buyers often fail to consider the total cost ofownership (TCO) which results in higher expenses thanoriginally expected.To make the cut-to-cut comparison of price quotes fromdifferent vendors, first, compare their TCO. Include estimatelicenses, deployment fees, maintenance, training, infrastructurecosts, and professional fees as they will vary by vendor typesdepending on the hosting, and deployment functions such as(on-premise, Paas, SaaS, and managed service).It indeed helps to be mindful of the total cost of ownership ofthe implementation. Many RPA buyers are unaware of the quietcost of integration, consulting, maintenance, and training thatrolled up to aggregate TCO.11www.automationedge.com Copyright 2021 AutomationEdge. All rights reserved.
8Variable Pricing ModelBefore buying an RPA tool, understanding the pricing and contractual terms of each ofthe RPA vendors is crucial. In the beginning, many RPA vendors struggle to decide How many bot licenses would be required?Do they need one bot license for each user or each process?Each bot comes with the associated license costs that racked up unnecessary changes.And without any tracking in place, the customer is left holding the bags with unutilizedshelfware. Hence, careful evaluation of the variable pricing model and its impact onaggregate TCO is one of the prime factors in the RPA journey. And quite recentlyconsumption-based pricing has evolved offering Per “Runtime consumed” with nocommitment.With this SaaS model, customers can now “pay as per-use”. This removes the barriers ofcommitting in advance, so scale up and down easily with the SaaS model.12www.automationedge.com Copyright 2021 AutomationEdge. All rights reserved.
9SecurityWithout effective security, RPA solutions could be the magnet, attracting malicious actors toconduct serious security breaches. Because RPA has the access to user credentials, itintegrates into the core business processes, and certain potential issues need to beunderstood and appropriate protection needs to be provided to them. Hence, it is vital toknow how the RPA platform supports security, regulatory compliance, and governance.Usually, the products available in the market either reuse relatively common frameworks,such as Cyberark or the vendor develops their own encrypted credentials vault. Whilechoosing an RPA vendor ask Does their product support different security standards/certifications such as Soc2, Soc3,PCI, and FedRamp.How does their product ensure that casual observers of automation in action cannotview sensitive information?How does the solution protect the integrity and confidentiality of data at rest and intransit?How does their product meet different industry-wide regulatory requirements such asSOX, HIPAA, and ISO?13www.automationedge.com Copyright 2021 AutomationEdge. All rights reserved.
10Reporting and DashboardsIn the RPA journey, getting real-time business insightsalong with the task execution status of the roboticprocess is a crucial factor to consider. Hence to enhanceadvisor productivity by leveraging web-enabledinformation it is essential to ask the RPA vendor Do the products offer recommendations tooptimize license identification?Does the tool provide real-time reports of BOTperformance on orchestrator dashboards withanalytics on BOT SLA and suggestedimprovement?Do the products offer recommendations tooptimize license utilization?Does the product enable to use of AI/ML to predictif any critical SLAs are not met based on availablelicenses/robots?14www.automationedge.com Copyright 2021 AutomationEdge. All rights reserved.
In SummaryAs you embark on the journey of RPA, the selectionof the RPA tool must match the requirements ofyour business. Since there is no single RPA vendor isavailable in the market that suits every process andorganization, it’s vital to consider all the keytakeaways. Keep in mind the key takeaways youlearned, do your research, compare the vendors andtest different RPA solutions. You need a solutionthat offers scalability, flexibility, a great userinterface, and enterprise-class capabilities. Whilechoosing the “best fit” fully examines its features,and ensures you find the ability to scale as your RPAfootprint grows.15www.automationedge.com Copyright 2021 AutomationEdge. All rights reserved.
Why Choose AutomationEdge?A leader in Robotic Process Automation, AutomationEdge provides RPA software solutions tomeet the requirements of small or large enterprises. AutomationEdge- Intelligent RPA ensuresthat all the operations across the front end, back end, and IT process are done at a faster speedand at a reduced cost which can help increase the top and bottom line of the companysignificantly.Niche Player in Gartner MagicQuadrant for RPA software 2019Leader in Zinnov Zones ITAutomation 2020 reportGet access toAutomationEdge robustplatform for FREE.Sign Up NowOnly solution to feature in Gartner’sMarket Guide for both ITPA and RPA16Industry’s FIRST to launch RPA onCloud and Consumption-based pricingwww.automationedge.com Copyright 2021 AutomationEdge. All rights reserved.
GET IN TOUCHTo learn more about how AutomationEdge canhelp you improve your operations, request a personalized demo.www.automationedge.com info@automationedge.comFollow AutomationEdge on Twitter, Facebook, LinkedIn, and YouTube.Copyright 2021 AutomationEdge. All rights reserved. USA UAE Europe India
The guide spans across the wider horizon of associated trends, concerns, the . Before buying an RPA tool, understanding the pricing and contractual terms of each of the RPA vendors is crucial. In the beginning, many RPA vendors struggle to decide . PCI, and FedRamp.
