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APacCHRIE Conference 2021(3-4 June 2021)Paper Presentation ScheduleDate & TimeSession4 June 09:00-10:30Concurrent M1 (4 rooms)4 June 10:45-12:15Concurrent M2 (4 rooms)4 June 13:15-14:45Concurrent M3 (4 rooms)4 June 15:00-16:30Concurrent M4 (4 rooms)4 June 16:45-18:15Concurrent M5 (4 rooms)1
09:00 - 10:30, 4 June 2021, Concurrent Session M11-1. Employee Sentiment amidst COVID-19Session Chair: Dr. Isagani A. Paddit, University of BaguioTitle1AuthorsJob satisfaction of hospitality employees of the department of tourism accreditedhotels in Baguio CityIsagani A. Paddit (University of Baguio)The impact of multidimensional commitment on employee’s turnover intention2after COVID-19 pandemicKamelia Chaichi (Sunway University) andSuha Fouad Salem (Management andScience University)Investigating the influences of psychological empowerment and job3characteristics on positive psychological capital of hotel employeesChung-Jen Wang, I-Hsiu Yang, Zhi-HaoChen, Hsin-Yun Hsieh and You-Ying Lin(National Pingtung University of Scienceand Technology)Revisiting the antecedents and consequences of internship satisfaction: A study4with hospitality & tourism management students from AsiaDaniel Leung (The Hong Kong PolytechnicUniversity) and Johnny Leung(Technological and Higher EducationInstitute of Hong Kong)5The moderating effect of perceived organizational support toward hotelemployees’ psychological ownership and brand-building activities2Jeongwon Choi and Namho Chung (KyungHee University)
09:00 - 10:30, 4 June 2021, Concurrent Session M11-2. Hospitality Experiences and EvolutionSession Chair: Dr. Chienching Lee, Singapore Institute of TechnologyTitle1AuthorsDo anthropomorphic cues, brand awareness and subjective social class interact?Their joint effect on attitude and restaurant visit intentionJing Li (Guangdong Mechanical andElectrical Polytechnic), Jingna Wang andJingjing Qi (Nankai University)2 How do exhibitors develop exhibition attachment?345Heewon Kim and Soocheong Shawn Jang(Purdue University)Surviving COVID-19: Pursuing a vision or practicality? TAB Group Pte Ltd: Acase studyChienching Lee, Emily Woo (SingaporeInstitute of Technology) and Greg Yap (TabGroup Pte. Ltd.)Use it or lose it: Exploring alternative workspaces as a new business model forthe hotel industry post COVID-19Michael Alexander Kruesi, Erwin Yeoh, NurAthirah Taha, Bei Yu Ng, Zi Ting Cheng andJun Hui Low (Singapore Institute ofTechnology, Hospitality Business)How social exclusion influences tourist intention to visit popular versus distinctiveattractions?Stella X. Liu (The Chinese University ofHong Kong), Han Shen (Fudan University)and Lisa C. Wan (The Chinese University ofHong Kong)3
09:00 - 10:30, 4 June 2021, Concurrent Session M11-3. Emerging Trends in ConsumerismSession Chair: Dr. Qu Xiao, The Hong Kong Polytechnic UniversityTitleAuthors1The mediating effect of quality delivery on the relationship between customersatisfaction and loyalty of three star hotelsKiven Olivar (University of Mindanao)2Level of cookery competency among 4’ps mothers in Magtuod Davao City: Basisfor interventionKymwell Hinlayagan (University ofMindanao)3Understanding customer loyalty towards rising competition in the Philippine hotelindustry: Case of a 5-star hotel in ManilaMarga Clarence Perez (De La Salle College of Saint Benilde)4Quantitative research on the text of Chinese cultural and tourism integrationdevelopment policy based on semantic analysisYanxia Zhai (Nankai University)5The influence of human images on tourists’ destination perception and behavioral Jinyi Zhang and Kun Zhang (NankaiintentionsUniversity)4
09:00 - 10:30, 4 June 2021, Concurrent Session M11-4. Recovery and ReformSession Chair: Dr. Warren Goodsir, Auckland University of TechnologyTitleAuthorsJie Zheng, Xi Wang and Xingjian Xu (BeijingNormal University-Hong Kong BaptistUniversity United International College)1 Reformation of the cultural tourism after COVID-192Strategic response to the COVID-19 pandemic: Evidence from the Taiwanesehotel industryYoo Ri Kim (University of Surrey) and ShihChuan Lin (Tamkang University)3Exploring the COVID-19 public health strategy implementation in the lodgingindustry in TaiwanHeidi Chang (I-Shou University) and MiranKim (Michigan State University)4 The impact of COVID-19 on spa and wellness services redesignFaye Yefei Long and Irini Lai Fun Tang (CityUniversity of Macau)5 The fall and rise of Australian tourism in the COVID-19 pandemicClive Smallman and Peter Ryan (HigherEducation Leadership Institute)6The effectiveness of educational materials for disinfection to safeguard COVID19: An application to non-commercial foodservice operations5Seonyeong Baek and Sunny Ham (YonseiUniversity)
10:45 - 12:15, 4 June 2021, Concurrent Session M22-1. Technology and Service CompetencySession Chair: Dr. Henry Tsai, The Hong Kong Polytechnic UniversityTitleAuthors1 Exploring customer satisfaction of online theater: Adaptation of ACSI modelHuining Zhong, Zihan Wang and Xi Wang(Beijing Normal University-Hong KongBaptist University United InternationalCollege)2Marketing mix and service quality dimension as determinants of customersatisfaction on selected beach resorts of IGACOS, Davao Del NorteMaricel Nacional (University of Mindanao)3An Analysis of Changes in Dining Space Layout as a response to COVID-19:Focusing on South Korea and G7 CountriesHeejung Yoon and Kyungsoo Han (KyonggiUniversity)4Research on tourist’s experience of online short-term rental -- Based on the IPAmethodJingqi Niu and Jingyan Liu (Sun Yat-SenUniversity)5Agritourism potentials: Opportunities in establishing hospitality and tourismbusiness in Tagum cityRitchard Ocio (UM Tagum College)6How can Airbnb host's perception of Airbnb CSR affect organizational justice, and Seungyeon Yi, Chulmo Koo and Namhoits consequences?Chung (Kyung Hee University)6
10:45 - 12:15, 4 June 2021, Concurrent Session M22-2. MICE and Destination ValuesSession Chair: Dr. Chihkang Kenny Wu, National Kaohsiung University of Science and TechnologyTitle1AuthorsExploring tourists’ acceptation, behavior, and perception about location-basedaugmented realityJingyue Wang, Kun Zhang and Jinyi Zhang(Nankai University)2 Hospitality practitioners’ technology competency in the smart service eraHsuan Hsu (Shih Chien University) andKuo-Feng Tseng (National Taiwan NormalUniversity)3 Davao City, Philippines as MICE destinationKymwell Hinlayagan and Kiven Olivar(University of Mindanao)4Research on the factors affecting user loyalty of online tourism platform underthe background of public opinion eventsEric T Y Chan (University of Hawaii atManoa), Irini Lai Fun Tang (City Universityof Macau) and Roberta Wong Leung (AsiaSpa Academy)5 Rebooting paradise: Hawaii and the way forward6Haibo Yu, Zixuan Zhang and Xinyi Yue(Nankai University)Memorable tourism experiences of senior tourists: A research based ongrounded theory7Jing Huang, Yanjun Chen, Jingna Wangand Danpu Xing (Nankai University)
10:45 - 12:15, 4 June 2021, Concurrent Session M22-3. Management and Marketing in the New NormalSession Chair: Prof. Naoki Wakabayashi, Kyoto UniversityTitleAuthors1Updates in service standards in hotels: How COVID-19 changed operationsLisa Gao, Janelle Chan (The Hong KongPolytechnic University) and Sean McGinley(Florida State University, Dedman Schoolof Hospitality)2Multisensory marketing on wine tourism: Case studies of Rioja and Ribera delDuero in SpainDanting Cai, Huicai Gao and Hengyun Li(The Hong Kong Polytechnic University)3Multi-unit management and sales performance in Japanese hotel groups:Comparison of direct control and external alliances in late 2010’sNaoki Wakabayashi (Kyoto University) andKeigo Takai (Faculty of Economics,Nagasaki University)4Regional cooperation in the Greater Bay Area: Evidence from tourism spatialspillover effectsTianqi Zhai and Pui Sun Tam (University ofMacau)5Does organizational culture matter for firm performance? Evidence from therestaurant industryHong Soon Kim (Purdue University FortWayne) and Soocheong (Shawn) Jang(Purdue University)8
10:45 - 12:15, 4 June 2021, Concurrent Session M22-4. Tourism Culture and HeritageSession Chair: Dr. Lawrence Hoc Nang Fong, University of MacaoTitleAuthorsSheng-Hshiung Tsaur and Hong-Ru Wu(National Chiayi University)1 Quest for tourist inspiration: An exploratory study2Images of traditional Filipino culture through the Borlas de Pastillas (milk candywrappers) of San Miguel de Mayumo, PhilippinesShirley Guevarra (University of thePhilippines)3Privilege of tasty alley in Cheonyeon and Chunghyeon-dong, the urbanregeneration of SeoulKyung Soo Han and Jin Hee Kim (KyonggiUniversity)4 Destination values: The influence of Chinese cultureIok Keng Veronica Lam (Macao Institute forTourism Studies) and Chris Ryan (BUUChina-New Zealand Tourism Research UnitWaikato University Management School)5 Gastronomic tourism: Strategies for post COVID-19Abhijeet Shirsat and Jungyun Christine Hur(California State University, Sacramento)9
13:15 - 14:45, 4 June 2021, Concurrent Session M33-1. Tourist Trends and BehavioursSession Chair: A/P Bongkosh Rittichainuwat, Siam UniversityTitleAuthors1 Davao backpacker: A profile and motivational-based segmentation2Tracking visitors with person re-identification: A new way to look into touristbehavioursXiaoling Tang and Rong Jia (Gingko Collegeof Hospitality Management)Daniel Leung and Xin Yi Christine Seah (TheHong Kong Polytechnic University)3 Tourism research in the eyes of tourism practitioners4Florence Kristina Jimenez, Joanna VictoriaAbanilla and Arnee Caminade (University ofMindanao)Sustainability courses in hospitality and tourism higher education: Perspectivesfrom industry practitioners and intern studentsXinyan Zhang and Pimtong Tavitiyaman(The Hong Kong Polytechnic University)5 Analyzing the slogans' branding of the top 88 European cities and countriesRaphael Romain Santo Tison and ChihkangKenny Wu (National Kaohsiung University ofScience and Technology)6 The pandemic and wellbeing: Views from tourism employeesProkopis Christou and Maria Rigou (CyprusUniversity of Technology)10
13:15 - 14:45, 4 June 2021, Concurrent Session M33-2. Levitating Service Standards in a Post-COVID-19 EraSession Chair: Dr. Isagani A. Paddit, University of BaguioTitle1AuthorsRelationship of service quality on customer satisfaction and loyalty among 5selected food establishments in Tagum City, Davao Del Norte, PhilippinesNoah James S Sitier (University ofMindanao)Xiaoyan Luo and Lisa C. Wan (The ChineseUniversity of Hong Kong)2 The impact of personalization on variety seeking3Review sentiment and customer satisfaction: Does temporal difference play arole?Yongwook Ju and Soocheong Shawn Jang(Purdue University)4Does product variety affect tourism demand? Evidence from a casino tourismdestination of MacaoPek U Joey Sou (Macao Institute for TourismStudies)5Affect balance and overall perceived value in adult children-parent travel: AnActor-Partner Interdependence Model approachYanbo Yao and Guangmei Jia (NankaiUniversity)6Recreational value of a national wetland park: Application of the ChoiceExperiment and Individual Travel Cost MethodsSongjun Xu and Xiaoling He (JinanUniversity)11
13:15 - 14:45, 4 June 2021, Concurrent Session M33-3. Robotics and AISession Chair: Prof. Tatiyaporn Jarumaneerat, Prince of Songkla University, Phuket CampusTitle1AuthorsHow can home-sharing platform affect opening and closure of traditional lodgingpropertiesTaehyee Um, Chulmo Koo and NamhoChung (Kyung Hee University)2 Sustainable spa service strategies – Is it robot or AI?Irini Lai Fun Tang and Schultz Zhi Bin Xu(City University of Macau)3 AI-powered service failure in the hotel industryDazhi Qin, Kevin Kam Fung So and YeasunChung (Oklahoma State University)4 The impact of service robot on hotel experience and satisfaction in SingaporeCandace Fu and Brian Tan (RepublicPolytechnic)5To avoid interaction or to desire it? The influence of social crowding on tourists’preference for having travel companions12Nan Xue and Lisa Wan (The ChineseUniversity of Hong Kong)
13:15 - 14:45, 4 June 2021, Concurrent Session M33-4. Crisis Management and ResilienceSession Chair: Prof. Naoki Wakabayashi, Kyoto UniversityTitleAuthorsDetermining Philippine Women’s University School of Hospitality Management1 graduates’ resiliency and future in applying time series and forecastingtechniqueEphraimuel Jose Abellana, Ireneo Parra,Danny O. Sellote and Mercy Hernandez(Philippine Women's University)Organizational changes, employee wellbeing, and leadership for Ryokans’2survival in a global crisisTatyana Almira (Ritsumeikan Asia PacificUniversity), Hiroaki Saito (Ritsumeikan AsiaPacific University) and P. Monica Chien(The University of Queensland)Talent retention in hospitality: Exploring the role of job autonomy and3supervisor supportHenry TAY and Cindy Yoonjoung HEO(EHL, HES-SO//University of AppliedSciences and Arts Western Switzerland)How Chinese lodging industry handled crisis in post-COVID-19 crisis: AnJue Li, Zhen Lu and Rick Oh (Ryerson4 Explorative study on crisis management practices and the mediating effects of theUniversity)organizational factors5Why we want to go outside in the pandemic world? Travel motivation and itsconsequences in social crisisYue Yin and Yang Zhang (Macau Universityof Science and Technology)Md Ariful Hoque (Jahangirnagar University),Muhammad Shoeb-Ur Rahman (Universityof Dhaka) and Abrar Faisal (AucklandUniversity of Technology)6 Flying nowhere: Insights into a grounded travel industry13
15:00 - 16:30, 4 June 2021, Concurrent Session M44-1. Hospitality and Tourism Perceptions and CulturesSession Chair: Dr. Kamelia Chaichi, Sunway UniversityTitle1AuthorsCentennials and their motivations for environmentally responsible travel:Evidence from international students in JapanThanh Dat Pham (Bournemouth University)2 Will food neophobia influence tourists’ perceptions of a food tourism destination?Frank Badu-Baiden and Seongseop Kim(The Hong Kong Polytechnic University)3 Do attractions attract tourists or simply satisfy needs?Wenqing Xu, Weiwei Liu and Mimi Li (TheHong Kong Polytechnic University)Developing and validating a peer assessment scale for college students’ food4aesthetics courseJeou-Shyan Horng (Jinwen University ofScience and Technology) and Hsuan Hsu(Shih Chien University)5 Destination experiencescape for Hanfu tourism : An exploratory studyYuanyuan Zong and Sheng-Hshiung Tsaur(National Chiayi University)6Every employee is an experience designer: Competencies and barriers inhospitality experience design14Barbara Neuhofer and Tatevik Gharibyan(Salzburg University of Applied Sciences)
15:00 - 16:30, 4 June 2021, Concurrent Session M44-2. Tourism Models and ConsiderationsSession Chair: Dr. Christopher Dutt, The Emirates Academy of Hospitality ManagementTitleAuthorsHow does tourism dependence affect economic growth in West China? -- Based1 on the inspection and interpretation of the Resource Curse transmissionmechanismXiaodi Liu and Yanbo Yao (NankaiUniversity)2Antecedents and consequences of tourists’ empathy on destination loyalty: Aconceptual modelKuo Yang and Sung Hee Park (MacauUniversity of Science and Technology)3The dark side of travelling abroad: How broad foreign tour experiences increasedeviant tourist behaviorsIrina. Y. Yu and Lisa C. Wan (ChineseUniversity Of Hong Kong)4Active ageing co-creation through tourism: A customer-dominant logicperspectiveDaisy Fan, Dimitrios Buhalis (BournemouthUniversity) and Yun-Ru Tsai (NationalChiayi University)5 The emerging face of global tourismDionalyn Gumacial (Northwestern MindanaoState College of Science and Technology)6 Identity and risk perception: Chinese tourist visit Hong KongCarol Xiaoyue Zhang (University ofNottingham) and Lawrence Hoc Nang Fong(University of Macau)15
15:00 - 16:30, 4 June 2021, Concurrent Session M44-3. Data AnalyticsSession Chair: Dr. Meng-Mei Chen, Ecole hôtelière de Lausanne,HES-SO University of Applied Sciences and Arts Western SwitzerlandTitle1AuthorsBig data analytics adoption in the Singapore Mice industry – The opportunities,barriers, and mitigation2 Explore the big data capabilities of Taiwan's star-rated hotelsDetlev Remy and Huey Chern Boo(Singapore Institute of Technology)Jeou-Shyan Horng (Jinwen University ofScience and Technology), Chih-Hsing SamLiu (National Kaohsiung University ofScience and Technology), Sheng-FangChou (Ming Chuan University), Tai-Yi Yu(Ming Chuan University) and Da-Chian Hu(Jinwen University of Science andTechnology)A real-time safety and congestion level analysis big data system: A case study3in JejuMinji Kim (Kyung Hee University), SunYoung Koh (Jeju Tourism Organization) andNamho Chung (Kyung Hee University)4 Can tourism enhance Chinese subjective well-being?Jing Zheng (North China Electric PowerUniversity), Jing Ma (Nankai University),Guoqiao Liu (Zhejiang University) andYirong Wu (Zhejiang University)5Modelling online complaining behaviour in the hospitality industry: Anapplication of data mining algorithms16Raksmey Sann (Khon Kaen University),Pei-Chun Lai (National Pingtung Universityof Science and Technology), Shu-Yi Liaw(National Pingtung University of Scienceand Technology) and Chi-Ting Chen (MingChuan University)
15:00 - 16:30, 4 June 2021, Concurrent Session M44-4. SustainabilitySession Chair: Ms. Cara Puah, Ngee Ann PolytechnicTitleAuthors1The influence of memorable tourism experience on virtual tourism and revisitbehaviorJunga Kim, Hyunji Kim and Namho Chung(Kyung hee University)2College students' perceptions on the pro-environmental practices at theuniversity dining: Recognition and needs analysisMinSook Kyung, YoonHa Oh, Ji Yun Chang,Yiying Zhou and Sunny Ham (YonseiUniversity)3 Can vegetarian food be regarded as healthy food? A case study of Millennials4The role of internal marketing in the relationship between environmentalsustainability and brand salience in the hospitality context5 Exploring hotels’ green practices from the perspective of Generation Z6Effect of value co-creation on hotel brand love: The mediating roles of perceivedservice quality and emotional solidarity17Irini Lai Fun Tang (City University of Macau),Theresa Tan Chew (Asia Spa Academy) andYahe Liu (City University of Macau)Chen Zhao, Ying Tang and Xiangyun Wei(Guilin Tourism University)Lionel SAUL (HES-SO//University of AppliedSciences and Arts Western Switzerland) andCindy Yoonjoung HEO (EHL, HESSO//University of Applied Sciences and ArtsWestern Switzerland)Ailing Wu and Yanbo Yao (NankaiUniversity)
16:45 - 18:15, 4 June 2021, Concurrent Session M55-1. Recruitment and Resource PlanningSession Chair: Dr. Shirley Guevarra, University of the PhilippinesTitleAuthors1Linking employee psychological empowerment to job embeddedness throughpositive psychological capital in hospitalityChung-Jen Wang, I-Hsiu Yang, Zhi-HaoChen, Hsin-Yun Hsieh and You-Ying Lin(National Pingtung University of Scienceand Technology)2Surviving in Asian airlines: The antecedents of abusive supervision andsubordinates’ coping strategiesZichan Qin and Libo Yan (Macau Universityof Science and Technology)3Impact of COVID-19 pandemic on Generation Z employees’ perception andbehavioral intention towards advanced information technologies in hotelsOuyang Shun and Xinyan Zhang (The HongKong Polytechnic University)4Interorganisational talent pools – Resolving the talent management conundrumin the hospitality industry5Enhancing marketing students’ employability with a real case challenge:Facebook ads6Modelling food safety culture framework for food tourism sectors: Towardsimprovement of food safety practices18Julia Lenz (Technological University Dublin /Munich University of Applied Sciences), RalfBurbach (Technological University Dublin)and Claudia Eckstaller (Munich University ofApplied Sciences)Meng-Mei Chen and Valentina Clergue(HES-SO University of Applied Sciencesand Arts Western Switzerland.)Ungku Fatimah Ungku Zainal Abidin, AifaaRoslan, Maimunah Sanny, Noor Azira AbdulMutalib, Farah Adibah Che Ishak andMuhammad Shahrim Abdul Karim(Universiti Putra Malaysia)
16:45 - 18:15, 4 June 2021, Concurrent Session M55-2. Learning and Development in HospitalitySession Chair: Dr. Christopher Dutt, The Emirates Academy of Hospitality ManagementTitleAuthorsA case study: College k towards improving student enrolment in professional1chef training programme, Klang ValleySiew Har Ong (Berjaya University College)and Ramachandran Ravindran (UniversitiTun Abdul Razak (UNIRAZAK))2Under the development of New Liberal Arts, the prospect of hotel managementeducation in ChinaQianqian Zhang and Junyi Xu (ChengduGingko College of Hospitality Management)3Evaluation of potential knowledge transfer between PEIs and SMEs of hospitalityand tourism industry in SingaporeNazym Seitova (Management DevelopmentInstitute of Singapore)Christopher Dutt (The Emirates Academy ofHospitality Management)4 Flipping a tourism class5Lifestyle entrepreneurship – A unique phenomenon to rethink entrepreneurshiptheories19Stephen X. Zhang (University of Adelaide)
16:45 - 18:15, 4 June 2021, Concurrent Session M55-3. COVID-19 and the Rise of Social MediaSession Chair: Prof. Kyungsoo Han, Kyonggi UniversityTitleAuthors1 Analysing E-marketing strategies in luxury hotel chainsFung Kiu Lam (SIT)2 Impacts of social media in promoting food productsLena Canet, Maria Cecilia De Luna andFelicidad Eleogo (Bulacan State University)3"Are you following?” Generational differences on consumers’ processing of socialmedia influencer destination marketingYi Xuan Ong and Naoya Ito (HokkaidoUniversity)The effects of brand warmth and competence on consumers’ reactions in service4failureXiao (Shannon) Yi, Sungwoo Choi and LisaC. Wan (The Chinese University of HongKong)The effect of social media engagement on followers’ behavioral intention in atheme park context: Source credibility as a moderatorHyoungeun Moon and Wingkei Chan (TheHong Kong Polytechnic University)520
16:45 - 18:15, 4 June 2021, Concurrent Session M55-4. Digital Technology PracticeSession Chair: Dr. Kamelia Chaichi, Sunway UniversityTitleAuthors1 Customer adoption of self-service technology: An integrated modelGuanrong Liu (Macau University of Scienceand Technology) and Sut Leng Lei (MacaoInstitute for Tourism Studies)2Mobile virtual travel: Effects of IS model and perceived value on satisfaction andvisit intentionGuoxiong Tan (Guangdong University ofFinance and Economics)3A study of Chinese tourists’ destination image of Phuket, Thailand based onelectronic word of mouthYujie Wu and Tatiyaporn Jarumaneerat(Prince of Songkla University)4The impact of smartphone app on tourists’ stress and tourism experience:Focusing on the mobility environmentHyunji Kim, Chulmo Koo and Namho Chung(Kyung Hee University)5The feel of “vacation” in staycation experiences amidst the COVID-19 pandemic:An analysis of post-stay online reviewsOlive Nelly Muthoni Nyaga and Gyun MunSung (The Hong Kong PolytechnicUniversity)21
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