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rate and earnings per share metrics for 2019 periods exclude the impact of the net gain on theSpeedpay and Paymap divestitures, restructuring expenses, and acquisition and divestiture costs.Adjusted cash flow from operating activities for 2019 periods excludes the impact of paymentsfor restructuring expenses, acquisition and divestiture costs, and taxes on the net gain on theSpeedpay and Paymap divestitures, including the tax benefits related to base erosion anti-abusetax (BEAT). Restructuring expenses are not included in operating segment results.Although the Company has previously incurred and can reasonably be expected to incurrestructuring costs in the future, these expenses are specific to the implementation of the newGlobal Strategy initiative and the Company has therefore provided adjusted financial results thatexclude these expenses.Adjusted constant currency revenue metrics for 2018 periods exclude revenues for the Speedpayand Paymap businesses, each of which was divested in May of 2019. Adjusted operating profitmetrics exclude acquisition and divestiture costs. Adjusted tax rates and earnings per share for2018 periods exclude the impacts of the acquisition and divestiture costs and tax expense relatedto changes in estimates for the provisional accounting for the Tax Act. These items have beenexcluded to provide comparability with 2019 adjusted metrics.Additional StatisticsAdditional key statistics for the quarter and historical trends can be found in the supplementaltables included with this press release.All amounts included in the supplemental tables to this press release are rounded to the nearesttenth of a million, except as otherwise noted. As a result, the percentage changes and marginsdisclosed herein may not recalculate precisely using the rounded amounts provided.Non-GAAP MeasuresWestern Union presents a number of non-GAAP financial measures because managementbelieves that these metrics provide meaningful supplemental information in addition to theGAAP metrics and provide comparability and consistency to prior periods. Constant currencyresults assume foreign revenues are translated from foreign currencies to the U.S. dollar, net ofthe effect of foreign currency hedges, at rates consistent with those in the prior year.These non-GAAP financial measures include the following: (1) consolidated revenue changeconstant currency adjusted and excluding Speedpay and Paymap, (2) Consumer-to-Consumersegment revenue change constant currency adjusted, (3) Consumer-to-Consumer segment6

westernunion.com and digital money transfer revenue change constant currency adjusted, (4)Business Solutions segment revenue change constant currency adjusted, (5) operating margin,excluding, as applicable, restructuring-related expenses and acquisition and divestiture costs, (6)diluted earnings per share, excluding, as applicable, restructuring-related expenses, acquisitionand divestiture costs, gain on sales of Speedpay and Paymap, and Tax Act, (7) effective tax rate,excluding, as applicable, restructuring-related expenses, acquisition and divestiture costs, gain onsales of Speedpay and Paymap, and Tax Act, (8) cash flows from operating activities, adjusted,excluding, as applicable, cash payments related to restructuring-related expenses, acquisition anddivestiture costs, and impact from tax payments related to net gain on Speedpay and Paymapdivestiture, net of related reductions to tax payments, (9) operating margin outlook, adjusted,excluding restructuring-related expenses and acquisition and divestiture costs, (10) earnings pershare outlook, adjusted, excluding restructuring-related expenses and acquisition and divestiturecosts, and (11) operating cash flow outlook, excluding estimated cash payments related torestructuring-related expenses and acquisition and divestiture costs, and (12) additional measuresfound in the supplemental tables included with this press release.Reconciliations of non-GAAP to comparable GAAP measures are available in the accompanyingschedules and in the “Investor Relations” section of the Company’s website athttp://ir.westernunion.com.Investor and Analyst Conference Call and Slide PresentationThe Company will host a conference call and webcast, including slides, at 4:30 p.m. EasternTime today. To listen to the conference call via telephone, dial 1 (888) 317-6003 (U.S.) or 1(412) 317-6061 (outside the U.S.) ten minutes prior to the start of the call. The pass code is5648629.The conference call and accompanying slides will be available via webcast athttp://ir.westernunion.com. Registration for the event is required, so please register at least fiveminutes prior to the scheduled start time.A webcast replay will be available at http://ir.westernunion.com.Please note: All statements made by Western Union officers on this call are the property ofWestern Union and subject to copyright protection. Other than the replay, Western Union has notauthorized, and disclaims responsibility for, any recording, replay or distribution of anytranscription of this call.7

Safe Harbor Compliance Statement for Forward-Looking StatementsThis press release contains certain statements that are forward-looking within the meaning of the Private SecuritiesLitigation Reform Act of 1995. These statements are not guarantees of future performance and involve certain risks,uncertainties and assumptions that are difficult to predict. Actual outcomes and results may differ materially fromthose expressed in, or implied by, our forward-looking statements. Words such as "expects," "intends," "targets,""anticipates," "believes," "estimates," "guides," "provides guidance," "provides outlook" and other similarexpressions or future or conditional verbs such as "may," "will," "should," "would," "could," and "might" areintended to identify such forward-looking statements. Readers of this press release of The Western Union Company(the "Company," "Western Union," "we," "our" or "us") should not rely solely on the forward-looking statementsand should consider all uncertainties and risks discussed in the "Risk Factors" section and throughout the AnnualReport on Form 10-K for the year ended December 31, 2018. The statements are only as of the date they are made,and the Company undertakes no obligation to update any forward-looking statement.Possible events or factors that could cause results or performance to differ materially from those expressed in ourforward-looking statements include the following: (i) events related to our business and industry, such as: changes ingeneral economic conditions and economic conditions in the regions and industries in which we operate, includingglobal economic downturns and trade disruptions, or significantly slower growth or declines in the money transfer,payment service, and other markets in which we operate, including downturns or declines related to interruptions inmigration patterns or other events, such as civil unrest, war, terrorism, natural disasters, or public health emergenciesor epidemics, or non-performance by our banks, lenders, insurers, or other financial services providers; failureto compete effectively in the money transfer and payment service industry, including among other things, withrespect to price, with global and niche or corridor money transfer providers, banks and other money transfer andpayment service providers, including electronic, mobile and internet-based services, card associations, and cardbased payment providers, and with digital currencies and related protocols, and other innovations in technology andbusiness models; political conditions and related actions, including trade restrictions and government sanctions, inthe United States and abroad, which may adversely affect our business and economic conditions as a whole,including interruptions of United States or other government relations with countries in which we have or areimplementing significant business relationships with agents or clients; deterioration in customer confidence in ourbusiness, or in money transfer and payment service providers generally; our ability to adopt new technology anddevelop and gain market acceptance of new and enhanced services in response to changing industry and consumerneeds or trends; changes in, and failure to manage effectively, exposure to foreign exchange rates, including theimpact of the regulation of foreign exchange spreads on money transfers and payment transactions; any materialbreach of security, including cybersecurity, or safeguards of or interruptions in any of our systems or those of ourvendors or other third parties; cessation of or defects in various services provided to us by third-party vendors;mergers, acquisitions, and the integration of acquired businesses and technologies into our Company, divestitures,and the failure to realize anticipated financial benefits from these transactions, and events requiring us to write downour goodwill; decisions to change our business mix; our ability to realize the anticipated benefits fromrestructuring-related initiatives, which may include decisions to downsize or to transition operating activities fromone location to another, and to minimize any disruptions in our workforce that may result from those initiatives;failure to manage credit and fraud risks presented by our agents, clients, and consumers; failure to maintain ouragent network and business relationships under terms consistent with or more advantageous to us than thosecurrently in place, including due to increased costs or loss of business as a result of increased compliancerequirements or difficulty for us, our agents, or their subagents in establishing or maintaining relationships withbanks needed to conduct our services; changes in tax laws, or their interpretation, any subsequent regulation, andpotential related state income tax impacts, and unfavorable resolution of tax contingencies; adverse rating actions bycredit rating agencies; our ability to protect our brands and our other intellectual property rights and to defendourselves against potential intellectual property infringement claims; our ability to attract and retain qualified keyemployees and to manage our workforce successfully; material changes in the market value or liquidity of securitiesthat we hold; restrictions imposed by our debt obligations; (ii) events related to our regulatory and litigationenvironment, such as: liabilities or loss of business resulting from a failure by us, our agents or their subagents tocomply with laws and regulations and regulatory or judicial interpretations thereof, including laws and regulationsdesigned to protect consumers, or detect and prevent money laundering, terrorist financing, fraud and other illicitactivity; increased costs or loss of business due to regulatory initiatives and changes in laws, regulations andindustry practices and standards, including changes in interpretations in the United States and abroad, affecting us,our agents or their subagents, or the banks with which we or our agents maintain bank accounts needed to provideour services, including related to anti-money laundering regulations, anti-fraud measures, our licensing8

arrangements, customer due diligence, agent and subagent due diligence, registration and monitoring requirements,consumer protection requirements, remittances, and immigration; liabilities, increased costs or loss of business andunanticipated developments resulting from governmental investigations and consent agreements with orenforcement actions by regulators, including those associated with the settlement agreements with the United StatesDepartment of Justice, certain United States Attorney's Offices, the United States Federal Trade Commission, theFinancial Crimes Enforcement Network of the United States Department of Treasury, and various state attorneysgeneral; liabilities resulting from litigation, including class-action lawsuits and similar matters, and regulatoryenforcement actions, including costs, expenses, settlements and judgments; failure to comply with regulations andevolving industry standards regarding consumer privacy and data use and security, including with respect to theGeneral Data Protection Regulation in the European Union and the California Consumer Privacy Act; failure tocomply with the Dodd-Frank Wall Street Reform and Consumer Protection Act, as well as regulations issuedpursuant to it and the actions of the Consumer Financial Protection Bureau and similar legislation and regulationsenacted by other governmental authorities in the United States and abroad related to consumer protection andderivative transactions; effects of unclaimed property laws or their interpretation or the enforcement thereof; failureto maintain sufficient amounts or types of regulatory capital or other restrictions on the use of our working capital tomeet the changing requirements of our regulators worldwide; changes in accounting standards, rules andinterpretations, or industry standards affecting our business; and (iii) other events, such as: catastrophic events; andmanagement's ability to identify and manage these and other risks.About Western UnionThe Western Union Company (NYSE: WU) is a global leader in cross-border, cross-currencymoney movement and payments. Our omnichannel platform connects the digital and physicalworlds and makes it possible for consumers and businesses to send and receive money and makepayments with speed, ease, and reliability. As of December 31, 2019, our network included over550,000 retail agent locations offering our branded services in more than 200 countries andterritories, with the capability to send money to billions of accounts. Additionally,westernunion.com, our fastest growing channel in 2019, is available in over 70 countries, plusadditional territories, to move money around the world. With our global reach, Western Unionmoves money for better, connecting family, friends and businesses to enable financial inclusionand support economic growth. For more information, visit www.westernunion.com.WU-GContacts:Media Relations:Pia De Lima 1 (954) 260-5732Pia.DeLima@westernunion.comInvestor Relations:Brad Windbigler 1(720) 332-2510brad.windbigler@westernunion.com9

THE WESTERN UNION COMPANYKEY STATISTICS(Unaudited)Notes*Consolidated MetricsConsolidated revenues (GAAP) - YoY %changeConsolidated revenues (constant currencyadjusted) - YoY % changeConsolidated revenues (constant currencyadjusted and excluding Speedpay andPaymap) - YoY % changeConsolidated operating margin (GAAP)Consolidated operating margin, excludingrestructuring-related expenses andacquisition and divestiture costsConsumer-to-Consumer (C2C) SegmentRevenues (GAAP) - YoY % changeRevenues (constant currency adjusted) YoY % changeOperating margin**Cross-border principal ( - billions)Cross-border principal - YoY % changeCross-border principal (constant currencyadjusted) - YoY % changeNA region revenues (GAAP) - YoY %changeNA region revenues (constant currencyadjusted) - YoY % changeNA region transactions - YoY % 2%3%2%0%(3)%(4)%(1)%(a), (s)(b)3%19.3 %4%20.1 %2%18.8 %4%19.3 %4%15.1 %3%17.3 %3%17.6 %(c), (v), (w)19.9 %20.3 %19.3 %20.3 %22.3 %18.7 %20.1 %(1)%2%(3)%(1)%1%0%(1)%1%23.3 %2%23.5 %0%22.1 %1%22.5 %2%23.7 %1%20.3 %1%22.1 %74.34%287.04%69.12%73.51%73.02%73.8(1)%289.41% 22.4 87.7 20.9 301 305 3020%3%(2)% 22.2 303(1)%(a)(g)(h)3%3%2%1% 20.5 79.9 19.15%7%1% 20.50% 22.4 22.2 87.7 307 300 3030%0%(1)%2%1%1% 20.6 20.5 80.73%1%1%(i)8%7%5%3%4%2%3%(aa), (bb)0%2%1%2%2%1%2%(j), (aa), (bb)(aa), )%(1)%1%(2)%2%4%1%1%1%2%1%8%8%5%4%6%5%5%(aa), (dd)(7)%(5)%(7)%(3)%4%0%(1)%(l), (aa), (dd)(6)%(4)%(6)%(1)%5%0%0%(aa), (dd)3%1%1%(3)%1%(1)%(1)%0%8%(2)%4%4%(2)%1%16 %19 %12 %16 %12 %6%11 %11 %14 %9%11 %10 %4%8%EU & CIS region revenues (GAAP) - YoY% change(aa), (cc)EU & CIS region revenues (constantcurrency adjusted) - YoY % change(k), (aa), (cc)EU & CIS region transactions - YoY %change(aa), (cc)MEASA region revenues (GAAP) - YoY% changeMEASA region revenues (constantcurrency adjusted) - YoY % changeMEASA region transactions - YoY %changeFY2018(3)%Transactions (in millions)Transactions - YoY % changeTotal principal ( - billions)Principal per transaction ( - dollars)Principal per transaction - YoY % changePrincipal per transaction (constantcurrency adjusted) - YoY % change4Q18LACA region revenues (GAAP) - YoY %change(aa), (ee)LACA region revenues (constant currencyadjusted) - YoY % change(m), (aa), (ee)LACA region transactions - YoY %change(aa), (ee)10

THE WESTERN UNION COMPANYKEY STATISTICS(Unaudited)Notes*Consumer-to-Consumer segment cont.APAC region revenues (GAAP) - YoY %change(aa), (ff)APAC region revenues (constantcurrency adjusted) - YoY % change(n), (aa), (ff)APAC region transactions - YoY %change(aa), (ff)International revenues - YoY % changeInternational transactions - YoY %changeInternational revenues - % of C2Csegment revenuesUnited States originated revenues - YoY% changeUnited States originated transactions YoY % changeUnited States originated revenues - % ofC2C segment revenueswesternunion.com revenues (GAAP) YoY % changewesternunion.com revenues (constantcurrency adjusted) - YoY % changewesternunion.com transactions - YoY %change% of Consumer-to-Consumer RevenueRegional Revenues:NA region revenuesEU & CIS region revenuesMEASA region revenuesLACA region revenuesAPAC region revenueswesternunion.com revenuesBusiness Solutions SegmentRevenues (GAAP) - YoY % changeRevenues (constant currency adjusted) YoY % changeOperating margin**Other (primarily bill payments businessesin United States and Argentina)Revenues (GAAP) - YoY % changeOperating margin**% of Total Company Revenue (GAAP)Consumer-to-Consumer segmentrevenuesBusiness Solutions segment revenuesOther )%0%(1)%(2)%(gg)6%6%3%2%4%2%3%(gg)67 %67 %66 %65 %66 %66 %66 )33 %33 %34 %35 %34 %34 %34 %(ii)21 %21 %17 %18 %16 %17 %17 %(o), (ii)22 %21 %19 %20 %17 %18 %18 %(ii)25 %25 %19 %15 %16 %13 %16 %(aa), (bb)(aa), (cc)(aa), (dd)(aa), (ee)(aa), (ff)(ii)37 %32 %15 %9%7%12 %3732159712%%%%%%38 %32 %15 %9%6%13 %38 %32 %15 %9%6%13 %38 %32 %15 %9%6%14 %38 %32 %15 %9%6%15 %38 %32 %15 %9%6%14 %3%1%(1)%3%0%0%0%5%5.4 %0%6.1 %4%9.0 %7%10.9 %3%16.7 %1%11.3 %4%12.0 %(11)%1.8 %(5)%6.7 %(9)%5.0 %(31)%4.3 %(48)%9.0 %(52)%4.6 %(34)%5.5 %80 %7%13 %80 %7%13 %79 %7%14 %83 %7%10 %85 %8%7%86 %7%7%83 %7%10 %(p)* See the “Notes to Key Statistics” section of the press release for the applicable Note references and the reconciliation of non-GAAP financialmeasures.** Corporate costs, including stock-based compensation and other overhead, continue to be consistently allocated to the segments based on historicalpractice. For the three and twelve months ended December 31, 2019, approximately 20.1 million and 51.1 million, respectively, of corporateexpenses were allocated to the Consumer-to-Consumer segment that would have been previously included in Other prior to the sale of Speedpay onMay 9, 2019.11

THE WESTERN UNION COMPANYCONSOLIDATED STATEMENTS OF INCOME(Unaudited)(in millions, except per share amounts)Three Months EndedDecember 31,20192018% Change XRevenuesExpenses:Cost of servicesSelling, general, and administrativeTotal expenses (a)Operating incomeOther income/(expense):Gain on divestitures of businesses (b)Interest incomeInterest expenseOther income, netTotal other income/(expense), netIncome before income taxesProvision for income taxesNet incomeEarnings per share:BasicDilutedWeighted-average shares outstanding:BasicDiluted(a)(b)(c)Twelve Months EndedDecember 31,20192018% Change 1,307.7 1,401.6(7)% 5,292.1 0.81,167.04,467.81,122.1(6)%9%(2)%(17)% —2.1(37.5)6.4(29.0)197.562.1135.4 0.320.32419.5424.7 —1.2(38.2)1.0(36.0)235.022.9212.1(c)80 9.6)8.514.1387.4(130.7)1,321.4991.4263.1139.5 1,058.3

the current quarter and the divestiture of Speedpay in May of 2019. Adjusted operating margin in the quarter was 18.7% compared to 19.9% in the prior year period. The decrease in adjusted operating margin was primarily due to the higher marketing investment and the Speedpay divestiture.