Transcription
Directorate Network ManagementEUROCONTROLCHMI installation guideversion 17.0.3Edition No.:17.001Edition Issue Date:22 Mar 2021Author:Mark SingReference:CHMI/USD/CHMIaoinst17.0.3Copy No.: stamp here
DNMEUROCONTROLDocument Title:Document Reference:CHMI installation guide version 17.0.3CHMI/USD/CHMIaoinstDocument ControlCopyright Notice 2021 European Organisation for the Safety of Air Navigation (EUROCONTROL).All rights reserved.No part of this publication may be reproduced, stored in a retrieval system, ortransmitted in any form or by any means, electronic, mechanical, photocopying,recording or otherwise, without the prior written permission of EUROCONTROL.Document IdentificationFull Title:CHMI installation guide version 17.0.3Total Number of Pages:47Edition: 17.001ii
DNMEUROCONTROLDocument Title:Document Reference:CHMI installation guide version 17.0.3CHMI/USD/CHMIaoinstTable Of Contents1.Introduction . 61.1 Identification . 61.2 Scope. 62.Useful documentations and links . 63.Help Desk . 64.License agreement. 74.1 Service Agreements . 74.2 NM Security Rules. 75.PC Hardware prerequisite . 85.1 Minimum requirements . 85.2 Monitor: minimum screen resolution: 1024*768 . 85.3 Recommended requirements . 85.4 Supported platforms . 86.Connectivity prerequisite for Internet Connection. 96.1 Network consideration . 96.2 Proxy consideration . 97.Connectivity prerequisite for Extranet. . 108.Download CHMI software. 118.1 Via NM website . 118.2 CHMI software packaging info. 119.Upgrade information . 129.1 Migration information . 129.2 CHMI 16.0.4 already installed . 129.3 CHMI 17.0.3 installation . 1210. Installation of CHMI software. 1310.1 Introduction . 1310.2 Retrieve internet proxy information. . 1310.3 Execute the CHMI software. 1410.3.2 Select Installation type. 1710.3.2.1 Option 1 Typical : Internet connection . 1710.3.2.2 Option 2 Complete : Internet and Extranet connection . 1710.3.2.3 Option 3 Custom. 1810.3.3 Ready to install the application. 1910.3.4 Check Your Files and Folder Permissions . 2011. Available shortcuts . 2111.1 Internet Shortcuts . 21Edition: 17.001iii
DNMDocument Title:CHMI installation guide version 17.0.311.211.311.411.5EUROCONTROLDocument Reference:CHMI/USD/CHMIaoinstExtranet Shortcuts . 21AIRAC Shortcuts . 21PREOPS Shortcut . 22Maintenance Shortcuts . 2212. Operations. 2312.1 Introduction . 2312.2 Internet Connection . 2312.3 Extranet Connection (NewPens). . 2513. Import of CHMI preferences. . 2613.1 Migration of preference files for Windows 10 –32bits. . 2613.2 Migration of preference files for Windows 10 – 64 bits. . 2613.3 Knowns errors . 2614. Test you application. 27APPENDICES . 30ANetwork troubleshooting . 31A.1 CHMI connected to the NewPens network. 31A.2 CHMI connected to the Internet. 32BStart the CHMI application in DEBUG mode. 33CTo determine CHMI system variables . 34DRemoval of CHMI software. 35EChmi folders and files permissions. . 36FReset Map errors . 38GCHMI QueryReplay Viewer 16.0.5.5. 39HCHMI Certificate check. 40H.1 Background information . 40H.2 Certificate errors. 40H.3 Enable Certificate check . 42H.4 Disable Certificate check. 42H.5 Remove certificate information from the chmi.preferences file. 42IRSA SecurID Software Token for Windows. 43I.1RSA software for Windows 10. . 43JCHMI software digitally signed . 44J.1 EUROCONTROL Code Signing . 44Edition: 17.001iv
DNMEUROCONTROLDocument Title:Document Reference:CHMI installation guide version 17.0.3KCHMI/USD/CHMIaoinstWindows 10 screen parameter consideration. . 45DOCUMENT FINAL PAGE . 47Table Of FiguresFigure 1: Base - Welcome menu. 14Figure 2: software already installed . 15Figure 3: Base - License agreement . 16Figure 4: Internet Proxy . 16Figure 5: Select Installation type . 17Figure 6: Select directory . 18Figure 7 Change directory . 18Figure 8: Select ready . 19Figure 9: Successfully installed . 20Figure 10: CHMI Internet proxy logon. 23Figure 11: CHMI ACE logon. 24Figure 12: Authentication failed Quitting . 24Figure 13: CHMI ACE logon. 25Figure 14: test1 . 27Figure 15: test2 . 27Figure 16: test3 . 28Figure 17: test . 28Figure 18: Unable to connect . 31Figure 19 Access denied . 32Figure 20: Debug mode . 33Figure 21: Display CHMI system environment . 34Figure 22: Display CHMI proxy name for CHMI 17.0.3. 34Figure 23: control panel/Program and Features. 35Figure 24: Upgrade failed . 36Table Of TablesTable 1: CHMI connection for Internet users . 9Table 2: CHMI online help page for Internet users . 9Table 3: CHMI connection for NewPens users . 10Table 4: CHMI online help page for NewPens users . 10Edition: 17.001v
DNMEUROCONTROLDocument Title:Document Reference:CHMI installation guide version 17.0.3CHMI/USD/CHMIaoinst1. IntroductionIdentification1.1(1)This document forms part of the "CHMI” documentation.(2)This document has a document reference of "CHMI/USD/CHMIaoinst".(3)This document has a Title of "CHMI installation guide version ".Scope1.2(1)(2)This document is intented to technical staff for the installation of the CHMI application.This software can be used by AO (Aircraft Operator), ANSP (Air Navigation Service Provider)and AMC (Airspace Management Cell) users.2.Useful documentations and links(1)Refer deo tutorials on youtube.com. Search for “Network Manager Flight Management Zone”.3. Help Desk(1)(2)If you have any problems, please contact the CSO Help Desk 32 2 745 1997You may also forward your questions to nm.cso.help-desk@eurocontrol.intEdition: 17.0016
DNMEUROCONTROLDocument Title:Document Reference:CHMI installation guide version 17.0.34.CHMI/USD/CHMIaoinstLicense agreement4.1Service AgreementsAccess to the NM System is authorised only to those Customers who havesigned the relevant Service Agreements with EUROCONTROL.Email address of Customer Contact: nm.customersupport@eurocontrol.int4.2NM Security RulesThe Customer shall abide by the general security rules issued byEUROCONTROL for the use of the NM Systems as set out in the NM SecurityRules which is provided to the Customer together with the Agreements forNM System nts-rules-and-policiesFor other contact names, refer anagement-contactsEdition: 17.0017
DNMEUROCONTROLDocument Title:Document Reference:CHMI installation guide version 17.0.3CHMI/USD/CHMIaoinst5. PC Hardware prerequisite5.1(1)(1)(2)Minimum requirementsMemory size: 8 Gigabytes of RAM minimum5.2Monitor: minimum screen resolution: 1024*7685.3Recommended requirements8 or more Gigabytes of RAM.PC with dual video outputs: 2 screens are recommended for “power” user of the application (onescreen for data input or information display, the second screen to plot maps).5.4Supported platforms(1)Microsoft Windows 10 (32-bit till the end of 2021)(2)Microsoft Windows 10 (64-bit)For these recommended OSs, NM undertakes to investigate and attempt to resolve problems.(3)(4)For any other OS (including Microsoft Windows 7) or OS version, issues will be analysed andattempted to resolve on a best effort basis.Edition: 17.0018
DNMEUROCONTROLDocument Title:Document Reference:CHMI installation guide version 17.0.3CHMI/USD/CHMIaoinst6. Connectivity prerequisite for Internet ConnectionNetwork consideration6.1(1)The CHMI via Internet application connects to www.nm.eurocontrol.int on ports 80 and 443.(2)Ensure that your PC can resolve www.nm.eurocontrol.int.(3)A CHMI ON-LINE help is also available, athttp://www.nm.eurocontrol.int/chmi apphelp/index.html(4)To resume:CHMI PRIMARY SERVERwww.nm.eurocontrol.intTCPports80 & 443CHMI contingency SERVERTCPportsCommentInternet serverCommentInternet backup server (onlywww.contingency.nm.eurocontrol.int80 & 443available during contingency).Table 1: CHMI connection for Internet usersCHMI ONLINE HELP PAGEURL http://www.nm.eurocontrol.int/chmi apphelp/index.htmlTable 2: CHMI online help page for Internet users6.2Proxy consideration(1)The CHMI also supports Internet Proxy (also called proxy server). If it is the case, you mayspecify the name and port number of your internet proxy during the installation phase. If you areunsure please contact your network or PC administrator for more explanation.(2)If the previous version CHMI 16.0.4 is installed, you may use the same internet proxy value forthis release CHMI 17.0.3. Refer to Appendix C to determine which value is currently defined.(3)If you want to increase your security settings, refer to appendix (CHMI Certificate check) duringthe CHMI authentication start-up session.Edition: 17.0019
DNMEUROCONTROLDocument Title:Document Reference:CHMI installation guide version 17.0.37.CHMI/USD/CHMIaoinstConnectivity prerequisite for Extranet.(1)This extranet is also referred as NewPens Connection. Currently our Network provider is BT.(2)For BT (private network) connected users, it is assumed that the PC is connected and cancommunicate with the BT network.(3)This connection is only reserved for ANSP (not for Airlines Organisations).(4)The CHMI via Extranet connects to harwbs01.nm.eurocontrol.int on ports 80 & 443.(5)(6)(7)To find out the current value, use the command “nslookup” (nslookupharwbs01.nm.eurocontrol.int) or “tracert”.Ensure that DNS and Firewall are correctly updated to allow CHMI traffic.The ICMP ping command is allowed to reach harwbs01.nm.eurocontrol.int.(8)A fallback site (near Paris) is also foreseen for CHMI, the fallback route isbrewbs01.nm.eurocontrol.int on standard ports (80 & 443).(9)A CHMI ON-LINE help is also available, athttp://harwbs01.nm.eurocontrol.int/chmi apphelp/index.html (primary connection) andhttp://brewbs01.nm.eurocontrol.int/chmi apphelp/index.html (fallback site).To resume:(10)SERVERS NAMETCP .eurocontrol.int80 & 44380 & 443Primary Server for NewPens (BT)Contingency Server for NewPens (BT)Table 3: CHMI connection for NewPens usersCHMI ONLINE HELP PAGEURL http://harwbs01.nm.eurocontrol.int/chmi apphelp/index.htmlURL http://brewbs01.nm.eurocontrol.int/chmi apphelp/index.htmlTable 4: CHMI online help page for NewPens users(11)Contact your network administrator to ensure that your network configuration is correctlyimplemented. Refer to appendix A (Network troubleshooting) for further information.Edition: 17.00110
DNMEUROCONTROLDocument Title:Document Reference:CHMI installation guide version 17.0.3CHMI/USD/CHMIaoinst8. Download CHMI software8.1Via NM website(1)This documentation is available at(2)http://www.nm.eurocontrol.int/chmi appsoft/NM 25.0/chmi/chmiaoinst17.0.3.pdf(3)The software is available when using the following URL:(4)http://www.nm.eurocontrol.int/chmi appsoft/NM 25.0/chmi/chmi17.0.3ao.msi(5)The software has been digitally signed. Refer to annex J.8.2CHMI software packaging info(1)The software needs to be installed with PC full administrator rights.(2)This software package can be used for Internet connection, BT connection or both.(3)(4)The software package can be installed with both types of connections ( BT and Internet). Thisallows some flexibility for network contingency (BT and Internet) or for performance reasons forsome AOs will find that Internet access is faster than BT Connection.The software package has been validated on Windows 10 64 bits.(5)For a new installation, the average size of the application is approximately 240 Mbytes.(6)During the normal operation of the application, the average user data files are approximately 40Mbytes.(7)At each start-up, the CHMI software will check for new software version. Once a new softwareupgrade is available, it will prompt to download new version. Therefore, it is important to ensurethat the location where the CHMI software is stored has sufficient permissions to overwrite itsown files.(8)(9)(10)Check that the “end-user” permissions are suitable to allow files modification (write/modifyaccess) to the default CHMI folders (normally C:\Program Files\Eurocontrol\NMApplications\xxxx). Otherwise, the automatic CHMI upgrade shall fail.During the CHMI software upgrade process, some temporary folders will be created. Eg,c:\Program Files\Eurocontrol\NM Applications\17.0.3\downloadA small script is available to check whether the Windows folder permissions are correctly set,refer to appendix E.Edition: 17.00111
DNMEUROCONTROLDocument Title:Document Reference:CHMI installation guide version 17.0.39.CHMI/USD/CHMIaoinstUpgrade information9.1Migration information(1)The date of the CHMI migration will be communicated via AIM (ATFCM Information Message)and via NM Portal ateway/spec/index.html ).(2)The scheduled date is Tuesday evening 27/04/2021.Prior to this date, only CHMI version 16.0.4 will work correctly.After migration date, only CHMI 17.0.3 will operate correctly. CHMI 16.0.4 will not workanymore.(3)(4)(5)You will be informed by AIM and NM Portal when the migration is successful.(6)A few days after the migration, you may remove CHMI 16.0.49.2CHMI 16.0.4 already installed(1)If CHMI 16.0.4 is already installed, leave the software installed until the migration date.(2)Once, the version 17.0.3 is operational, version 16.0.4 becomes obsolete.(3)Refer Appendix D for the removal of this version.9.3CHMI 17.0.3 installation(1)It is recommended to install CHMI 17.0.3 as soon as possible.(2)Both versions (16.0.4 and 17.0.3) can be installed on the same PC (no conflict).For testing purposes, after installing the application, launch the application, you should see theNM Welcome window. This means that the CHMI client is communicating correctly with the NMserver.If you try to login prior to the migration date, you will get an authentication error even if you rusername/passcode is valid.(3)(4)Edition: 17.00112
DNMEUROCONTROLDocument Title:Document Reference:CHMI installation guide version 17.0.310.Installation of CHMI software10.1IntroductionCHMI/USD/CHMIaoinst(1)If you accept all the default settings, the CHMI software will be installed for an InternetConnection.(2)If you want to use this software only for a NewPens connection, you will have to choose theCustom installation type and select NewPens Connection and unselect Internet connection.(3)Only enter a valid Internet proxy during the installation. In case of doubt, leave the Internet proxyfield blank. If you typed in a wrong value, you must uninstall then re-install the application.(4)Ensure that you are installing the software with Windows administrator rights.(5)Whenever it is possible, we recommend that the default settings are used during the installationphase. This will allow our technical staff to better support the application.10.2Retrieve internet proxy information.(1)During the installation you will be prompted to enter your internet proxy information.(2)The internet proxy information is defined as a system environment variable.To determine the value of the “CHMI PROXYHOST 25 0” value, refer to appendix C(3)Edition: 17.00113
DNMEUROCONTROLDocument Title:Document Reference:CHMI installation guide version 17.0.310.3CHMI/USD/CHMIaoinstExecute the CHMI software(1)Execute the file “chmi17.0.3ao.msi”(2)You will see the Welcome windowFigure 1: Base - Welcome menu(3)If you see one of the below window (Windows Installer) it means that the software is alreadyinstalled (refer to appendix D to remove the CHMI-17.0.3-AO software).Edition: 17.00114
DNMEUROCONTROLDocument Title:Document Reference:CHMI installation guide version 17.0.3CHMI/USD/CHMIaoinstFigure 2: software already installed(4)Otherwise(5)Click “Next” button to continue(6)You will be prompted with the license agreementEdition: 17.00115
DNMEUROCONTROLDocument Title:Document Reference:CHMI installation guide version 17.0.3CHMI/USD/CHMIaoinstFigure 3: Base - License agreement(7)If you accept the license agreement, select “I accept the license agreement” then click “Next” tocontinueFigure 4: Internet ProxyEdition: 17.00116
DNMEUROCONTROLDocument Title:Document Reference:CHMI installation guide version 17.0.3CHMI/USD/CHMIaoinst(8)If you have an Internet Proxy, type in a valid proxy server name and port number separated by acolon (e.g. server name:1234), then click the next button.(9)If CHMI 16.0.4 is already installed, you may use the same value. Refer to Appendix C to displaythe internet proxy name and port number.(10)If you are unsure, contact your network administrator.(11)If you are not using the application via Internet, click “Next” to continue.Select Installation type10.3.2Figure 5: Select Installation type10.3.2.1(1)If you only need the Internet connection, select the “Typical”, then click “Next” button to continue.To continue, go to section 0 (page 19).10.3.2.2(1)Option 1 Typical : Internet connectionOption 2 Complete : Internet and Extranet connectionIf you would like both types of connection, select “Complete”, then click “Next” button to continue.To continue, go to section 0 (page 19).Edition: 17.00117
DNMEUROCONTROLDocument Title:Document Reference:CHMI installation guide version 17.0.310.3.2.3(1)CHMI/USD/CHMIaoinstOption 3 CustomYou may use this option to change the default directory.Figure 6: Select directory(2)So you can choose a directory which is not under c:\Program File (x86) where write permissionare extremely stricts.Figure 7 Change directoryEdition: 17.00118
DNMEUROCONTROLDocument Title:Document Reference:CHMI installation guide version 17.0.310.3.3(1)CHMI/USD/CHMIaoinstReady to install the applicationAfter choosing the appropriate feature, the following window will appear:Figure 8: Select ready(2)Click on the “Install” button, the software will now be installed.Edition: 17.00119
DNMEUROCONTROLDocument Title:Document Reference:CHMI installation guide version 17.0.3(3)CHMI/USD/CHMIaoinstWhen the installation software is complete, the following screen will appear:Figure 9: Successfully installed(4)Click on Finish.(5)The installation is now complete.10.3.4(1)Check Your Files and Folder PermissionsRefer to appendix E.Edition: 17.00120
DNMEUROCONTROLDocument Title:Document Reference:CHMI installation guide version 17.0.311.Available shortcuts11.1Internet ShortcutsCHMI/USD/CHMIaoinst(1)The following Internet shortcuts are available in the start menu:(2)Start/Programs/NM Applications/CHMI 17.0.3 via Internet shortcut which is the main shortcutto start the CHMI application.(3)Start/Programs/NM Applications/Contingency Access/CHMI 17.0.3 via Internet(contingency) shortcut. If the Network Manager enters into a contingency situation, the CHMIapplication is still available but via another remote host site (Paris instead of Brussels).Only usethis shortcut when instructed by the NM staff.11.2Extranet Shortcuts(1)The following Internet shortcuts are available in the start menu:(2)Start/Programs/NM Applications/CHMI 17.0.3 via Extranet shortcut which is the main shortcutto start the CHMI application.Start/Programs/NM Applications/Contingency Access/CHMI 17.0.3 via Extranet(contingency) shortcut: If the Network Manager enters into a contingency situation, the CHMIapplication is still available but via another remote host site (Paris instead of Brus sels).Only usethis shortcut when instructed by the NM staff.(3)11.3(1)(2)AIRAC ShortcutsThe following AIRAC shortcuts are available in the start menu:Start/Programs/NM Applications/Tools/CHMI 17.0.3 ENVPREVAL1 (Next AIRAC) shortcutNM Airspace data available 15 days before AIRAC switch is still subject to NM Airspace datachanges (Internal NM validation process, Late publication, );.(3)Start/Programs/NM Applications/Tools/CHMI 17.0.3 ENVPREVAL1 (Next AIRAC) Extranetshortcut. Same as the previous one but for NewPens users(4)Start/Programs/NM Applications/Tools/CHMI 17.0.3 ENVPREVAL3 (Adhoc AIRAC) shortcutNM Airspace data available for Ad-Hoc AIRAC(s) will be incomplete in NM system. Only requiredpre validation NM Airspace Data will be available;(5)Start/Programs/NM Applications/Tools/CHMI 17.0.3 ENVPREVAL3 (Adhoc AIRAC) Extranetshortcut. Same as previous shortcut but for NewPens users.(6)The availability of access to the NM Validation / Pre-validation systems depends on theavailability of both systems;(7)NM Operational validation / Pre-validation exercise has priority 1 on the usages of the validation /Pre-validation NM systemsEdition: 17.00121
DNMEUROCONTROLDocument Title:Document Reference:CHMI installation guide version 17.0.311.4(1)CHMI/USD/CHMIaoinstPREOPS ShortcutStart/Programs/NM Applications/Tools/CHMI 17.0.3 PREOPS shortcut: you can use thisshortcut if you wish to compare data of the PREOPS chain (eg B2B PREOPS and PORTALPREOPS data).11.5Maintenance Shortcuts(1)Start/Programs/NM Applications/Tools/CHMI 17.0.3 reinitialize all.lnk shortcut:(2)You will need to use this shortcut to remove all traces of software update failure due to CHMIconfiguration issues (mainly folder permissions).(3)Start/Programs/NM Applications/Tools/CHMI 17.0.3 reinitialize map cache.lnk shortcut:(4)this shortcut will delete the CHMI local map cache. If the map cache file is missing, the CHMI willretrieve the LATEST available file from the CHMI server. This could speed up your plot operation.You will need to execute
(1) Microsoft Windows 10 (32-bit till the end of 2021) (2) Microsoft Windows 10 (64-bit) (3) For these recommended OSs, NM undertakes to investigate and attempt to resolve problems. (4) For any other OS (including Microsoft Windows 7) or OS version, issues will be analysed and attempted to resolve on a best effort basis.
