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My Sun LifeClient AccountsMutual Fund Accounts User GuideAugust 2020
Content OutlineSun Life PH Client AccountsAccount RegistrationAdditional InvestmentsInvesting in New FundsRedemptionsFund SwitchesInvalid Transactionse-SOA Facility
My Sun LifeClient AccountsMy Sun Life Client Portalwww.sunlifefunds.comS U NL I F EA S S E TM A N A G E M E N T M U T U A LF U N DSun Life PH Mobile AppApp Store & Google PlayA C C O U N T SU S E RG U I D E3
My Sun LifeClient AccountsS U NFunctionWebAppAdditional Investments Investing in New Funds Redemptions Fund Switches e-SOA Facility L I F EA S S E TM A N A G E M E N T M U T U A LF U N DA C C O U N T SU S E RG U I D E4
Content OutlineSun Life PH Client AccountsAccount RegistrationAdditional InvestmentsInvesting in New FundsRedemptionsFund SwitchesInvalid Transactionse-SOA Facility
Account RegistrationAutomatic Registration to My Sun Life Client PortalAll new Sun Life clients will be auto-registered to theMy Sun Life Client Portal. An activation link will be sentto your e-mail, and you have 15 days to activate youraccount.In case the activation link is no longer valid, you mayregister to My Sun Life Client Portal through:1. Client Care at sunlink@sunlife.com or (02) 8849-9888 to request for a new activation link(you have 48 hours to activate)2. Manual registrationFor manual registration procedures, please refer to thenext slides.S U NL I F EA S S E TM A N A G E M E N T M U T U A LF U N DA C C O U N T SU S E RG U I D E6
Account RegistrationManual Registration to My Sun Life Client PortalAll new Sun Life clients may register online 3 daysafter receiving the first SMS or e-mail subscriptionconfirmation. To register:1.2.3.Go to www.sunlifefunds.com.Click Sign in and a new window will appear.Then, click Register now.Accomplish the registration form and submit.The initial password will be sent directly to yourregistered e-mail address. You will need to click onthe link provided to verify your registration. You alsohave 48 hours from the receipt of e-mail toactivate your account.S U NL I F EA S S E TM A N A G E M E N T M U T U A LF U N DA C C O U N T SU S E RG U I D E7
Account RegistrationSun Life PH Mobile AppYou must register/create an account inMy Sun Life Client Portal prior to usingthe Mobile App.1. To register, click Create account andyou will be redirected to Client Portalregistration.2. Complete the form to register.S U NL I F EA S S E TM A N A G E M E N T M U T U A LF U N DA C C O U N T SU S E RG U I D E8
RemindersYour My Sun Life Client Portal and Sun Life PH Mobile Appshare the same credentials (e-mail for username and yournominated password).Changing the password using the Mobile App will also resetyour password in your My Sun Life Client Portal account.Please wait at least 24 hours from initial registration to accessthe Sun Life PH Mobile App.Don’t know your details or need an account update? You mayreach out to your Mutual Fund Advisor or contact us atsunlink@sunlife.com or Client Care at (02) 8-849-9888.S U NL I F EA S S E TM A N A G E M E N T M U T U A LF U N DA C C O U N T SU S E RG U I D E9
Content OutlineSun Life PH Client AccountsAccount RegistrationAdditional InvestmentsInvesting in New FundsRedemptionsFund SwitchesInvalid Transactionse-SOA Facility
Additional InvestmentsAppWebS U NL I F EA S S E TM A N A G E M E N T M U T U A LF U N DA C C O U N T SU S E RG U I D E11
Additional InvestmentsVia Bank – Cash/CheckMaking additional investments via bank deposit is veryconvenient when done online:1.2.3.4.5.Deposit to SLAMCI account.Select the fund and click Add Fund.For Client Portal, select Bank as mode ofpayment. For Mobile App, select Cash or Checkas type of payment.Upload proof of payment.Submit.WebAppS U NL I F EA S S E TM A N A G E M E N T M U T U A LF U N DA C C O U N T SU S E RG U I D E12
SLAMCI Bank Account NumbersTypeBank Account NumberPeso AccountsBank Account NumberDollar 3-1798-071624-0061-07China BankSA203-1036216–China Bank SavingsSA359-047171-9–Chinatrust 2714-0225-602714-057Deutsche -38-001-00967-3Robinsons BankSA1023-301-00000-143–Security BankSA0514-020724-2000514-020724-201Standard Chartered 63801-104-300835-0UnionbankSA101540001485–BankS U NL I F EA S S E TM A N A G E M E N T M U T U A LF U N DA C C O U N T SU S E RG U I D E13
Additional InvestmentsVia Prosperity CardYou may use our PHP 1,000 and PHP 5,000denominated Prosperity Cards to add to yourpeso-denominated funds.1.2.3.4.Select the fund and click Add Fund.For Client Portal, select Prosperity Card asmode of payment. For Mobile App, selectProsperity Card as type of payment.Input card details.Submit.WebImportant Note: You can invest up to three (3)cards at a time in Client Portal. For Mobile App,you can invest one (1) card at a time only.AppS U NL I F EA S S E TM A N A G E M E N T M U T U A LF U N DA C C O U N T SU S E RG U I D E14
Minimum Additional Investment AmountsPeso FundsInitial InvestmentDollar FundsInitial InvestmentMoney Market FundPHP 100.00Dollar Starter FundUSD 100.00Bond FundGS (Government Securities) FundBalanced FundAchiever Funds 2028, 2038, and 2048Philippine Stock Index FundPhilippine Equity FundPHP 1,000.00Dollar Abundance FundDollar Wellspring FundDollar Advantage FundWorld Voyager FundUSD 200.00World Equity Index Feeder FundPHP 10,000S U NL I F EA S S E TM A N A G E M E N T M U T U A LF U N DA C C O U N T SU S E RG U I D E15
Sales Load FeesYour investment is subject to a Sales Load. There are two types of subscription options:FEFRONT-END LOAD where sales loadis deducted upon purchase of sharesBEBACK-END LOAD where sales load isdeducted upon redemption of sharesS U NL I F EA S S E TM A N A G E M E N T M U T U A LF U N DA C C O U N T SU S E RG U I D E16
Sales Load FeesYour investment is subject to a Sales Load. There are two types of subscription options:Front-EndBack-EndInvestment AmountFront-End Rate(Plus 12% VAT)Redemption Period(All Funds)Back-End Rate(Plus 12% VAT)Less than PHP 100K(Less than USD 2K)2.00% (2.24%)1st Year5.00% (5.60%)PHP 100K to less than PHP 1M(USD 2K to less than USD 20K)2nd Year4.00% (4.48%)1.50% (1.68%)3rd Year3.00% (3.36%)PHP 1M to less than PHP 5M(USD 20K to less than USD 100K)1.00% (1.12%)4th Year2.00% (2.24%)PHP 5M and up(USD 100K and up)5th Year1.00% (1.12%)0.50% (0.56%)Beyond 5 yearsNoneImportant Notes:The sales load fees are subject to 12% VAT and apply to all peso and dollar-denominatedSun Life Prosperity Funds except the Sun Life Prosperity Money Market Fund and Sun LifeProsperity Dollar Starter Fund. For the Achiever Funds, only the back-end option is allowed.S U NL I F EA S S E TM A N A G E M E N T M U T U A LF U N DA C C O U N T SU S E RG U I D E17
Content OutlineSun Life PH Client AccountsAccount RegistrationAdditional InvestmentsInvesting in New FundsRedemptionsFund SwitchesInvalid Transactionse-SOA Facility
Investing in New FundsImportant Notes:Investing in new fundsis only availablethrough My Sun LifeClient Portal atwww.sunlifefunds.com.New fund transactionsmust meet the Fund’sminimum initialinvestment amounts.WebS U NL I F EA S S E TM A N A G E M E N T M U T U A LF U N DA C C O U N T SU S E RG U I D E19
Investing in New FundsVia Bank – Cash/CheckBuying new funds is similar to addingadditional investments:1.2.3.4.5.Deposit to SLAMCI account.Click any fund and select Add Fund.Choose a new fund.Upload proof of payment.Accomplish the form and Submit.Note that your investments are also subject to salesload (front-end or back-end).WebS U NL I F EA S S E TM A N A G E M E N T M U T U A LF U N DA C C O U N T SU S E RG U I D E20
Investing in New FundsVia Prosperity CardYou may use our PHP 1,000 and PHP 5,000denominated Prosperity Cards to buy a new pesodenominated fund in the Client Portal.1.2.3.4.5.Select any fund and click Add Fund.Choose Prosperity Card as mode of payment.Input card details.Choose a new fund.Accomplish the form and submit.Important Note: You can invest up to three (3) cardsat a time in Client Portal.S U NL I F EA S S E TM A N A G E M E N T M U T U A LF U N DA C C O U N T SWebU S E RG U I D E21
Minimum Initial Investment AmountsPeso FundsMinimum InitialInvestmentDollar FundsMinimum InitialInvestmentMoney Market FundPHP 100.00Dollar Starter FundUSD 500.00Bond FundGS (Government Securities) FundBalanced FundAchiever Funds 2028, 2038, and 2048Philippine Stock Index FundPhilippine Equity FundPHP 1,000.00Dollar Abundance FundDollar Wellspring FundDollar Advantage FundWorld Voyager FundUSD 1,000.00World Equity Index Feeder FundPHP 50,000S U NL I F EA S S E TM A N A G E M E N T M U T U A LF U N DA C C O U N T SU S E RG U I D E22
Content OutlineSun Life PH Client AccountsAccount RegistrationAdditional InvestmentsInvesting in New FundsRedemptionsFund SwitchesInvalid Transactionse-SOA Facility
RedemptionsAppWebS U NL I F EA S S E TM A N A G E M E N T M U T U A LF U N DA C C O U N T SU S E RG U I D E24
RedemptionsEasily redeem funds online via check request orbank transfer:1.2.Click Redeem Fund.Accomplish the form and submit.When redeeming, please follow the minimumredemption amounts and minimum maintainingbalances per Fund.WebAppS U NL I F EA S S E TM A N A G E M E N T M U T U A LF U N DA C C O U N T SU S E RG U I D E25
Minimum Redemption AmountsPeso FundsMinimum RedemptionDollar FundsMinimum RedemptionMoney Market FundPHP 100.00Dollar Starter FundUSD 100.00Bond FundGS (Government Securities) FundBalanced FundAchiever Funds 2028, 2038, and 2048Dynamic FundPhilippine Stock Index FundPhilippine Equity FundPHP 1,000.00Dollar Abundance FundDollar Wellspring FundDollar Advantage FundWorld Voyager FundUSD 200.00World Equity Index Feeder FundPHP 10,000S U NL I F EA S S E TM A N A G E M E N T M U T U A LF U N DA C C O U N T SU S E RG U I D E26
Minimum Maintaining BalancesPeso FundsMaintaining BalanceDollar FundsMaintaining BalanceMoney Market FundPHP 100.00Dollar Starter FundDollar Abundance FundDollar Wellspring FundDollar Advantage FundWorld Voyager FundUSD 500.00Bond FundGS (Government Securities) FundBalanced FundAchiever Funds 2028, 2038, and 2048Dynamic FundPhilippine Stock Index FundPhilippine Equity FundPHP 1,000.00World Equity Index Feeder FundPHP 50,000S U NL I F EA S S E TM A N A G E M E N T M U T U A LF U N DA C C O U N T SU S E RG U I D E27
Full RedemptionsFull Redemption happens when all funds are claimedfrom a fund. Redeeming by shares (or units) is therecommended method to do this:1.2.3.4.Click Redeem Fund.Choose Shares (or Units) as mode of redemption.Check Redeem all shares (or Redeem all units).Accomplish the form and submit.WebAppS U NL I F EA S S E TM A N A G E M E N T M U T U A LF U N DA C C O U N T SU S E RG U I D E28
Redemption SettlementRedemptions may be claimed on the Funds’ respective Settlement Dates:Peso FundsMoney Market FundSettlement DateDollar Starter FundTransaction Date 1Business DayBond FundGS (Government Securities) FundBalanced FundAchiever Funds 2028, 2038, and 2048Dynamic FundPhilippine Stock Index FundPhilippine Equity FundTransaction Date 3Business DaysDollar Abundance FundDollar Wellspring Fund Transaction Date 4Dollar Advantage FundBusiness DaysWorld Voyager FundTransaction Date 5Business DaysWorld Equity Index Feeder FundS U NL I F EA S S E TM A N A G E M E N TImportant Notes:Dollar Funds M U T U A LF U N DA C C O U N T SU S E RDaily cut-off is 12NN*.Redemptiontransactions that willcause a fund to fallbelow the requiredmaintaining balancewill redeem theinvestment in full.*In view of communityquarantine, new cut-offtime is 11AM untilfurther notice.G U I D E29
Redemption SettlementBelow are sample illustrations:Date Receivedby SLAMCIRedemptionSettlement DateMoney Market FundApril 4, 20XX (Thu)Before 12NNApril 5, 20XX (Fri)GS (Government Securities) FundApril 4, 20XX (Thu)After 12NNApril 10, 20XX (Wed)Philippine Equity FundApril 4, 20XX (Thu)Before 12NNApril 10, 20XX (Wed)World Equity Index Feeder FundApril 4, 20XX (Thu)After 12NNApril 12, 20XX (Fri)FundsS U NL I F EA S S E TM A N A G E M E N T M U T U A LF U N DA C C O U N T SU S E RImportant Notes:Bank charges, if any,will be shouldered bythe investor.Your bank accountname should be thesame as yourregistered accountname with SLAMCI.G U I D E30
Content OutlineSun Life PH Client AccountsAccount RegistrationAdditional InvestmentsInvesting in New FundsRedemptionsFund SwitchesInvalid Transactionse-SOA Facility
Fund SwitchesAppWebS U NL I F EA S S E TM A N A G E M E N T M U T U A LF U N DA C C O U N T SU S E RG U I D E32
Fund SwitchesFund Sw itching is the process of redeeming yourinvestments from a certain fund then using theredemption proceeds to subscribe to another fund.To switch:1.2.Click Switch Fund.Accomplish the form and submit.Switching from Money Market to a loaded fund?For Client Portal: You may specify the Sales Load inthe Remarks portion of the Switch Fund panel.WebFor Mobile App: E-mail sunlink@sunlife.com toconfirm Sales Load. Please keep your contactnumbers available for our Investor Services team toconfirm the transaction.AppS U NL I F EA S S E TM A N A G E M E N T M U T U A LF U N DA C C O U N T SU S E RG U I D E33
RemindersWhen switching, the Source Fund should stillmaintain the Minimum Balances.When switching to a New Destination Fund, theswitch amount should follow the Minimum InitialInvestment Amounts.When switching to an Existing Destination Fund,the switch amount should follow the MinimumAdditional Investment Amounts.S U NL I F EA S S E TM A N A G E M E N T M U T U A LF U N DA C C O U N T SU S E RG U I D E34
Full SwitchingFull Sw itching happens when all funds aretransferred from a fund. Transferring by shares (orunits) is the recommended method to do this:1.2.3.4.Click Switch Fund.Choose Shares (or Units) as mode ofredemption.Check Transfer all shares (or Transfer allunits).Accomplish the form and submit.WebAppS U NL I F EA S S E TM A N A G E M E N T M U T U A LF U N DA C C O U N T SU S E RG U I D E35
Fund Switch SettlementFunds will be transferred on their respective Settlement Dates:Peso FundsDollar FundsSettlement DateTransaction Date(same-day settlement, or T 0)Money Market FundDollar Starter FundBond FundGS (Government Securities) FundTransaction Date 1 Business DayTransaction Date 3 Business DaysBalanced FundAchiever Funds 2028, 2038, and 2048Dynamic FundPhilippine Stock Index FundPhilippine Equity FundDollar Abundance FundDollar Wellspring FundDollar Advantage FundWorld Voyager FundWorld Equity Index Feeder FundTransaction Date 4 Business DaysTransaction Date 5 Business DaysImportant Notes:1. Switch order transactions that will cause the Source Fund to fall below the minimumbalance will be pending until confirmed by the client, except in cases of full switch.2. Under-Switching shall not be allowed to effectively maintain the minimum balance ofthe Fund.3. Switching out from any of the three Achiever Funds is not allowed.S U NL I F EA S S E TM A N A G E M E N T M U T U A LF U N DA C C O U N T SU S E RG U I D E36
Fund Switch SettlementSample illustrations for determining Settlement Dates:FundsDate Received bySLAMCIProcessing Date(Switch-Out)Settlement Date(Switch-In)Philippine Stock Index Fund toBond FundApril 4, 20XX (Thu)Before 12NNIndexApril 4, 20XX (Thu)BondApril 10, 20XX (Wed)GS Fund toBalanced FundApril 4, 20XX (Thu)After 12NNGSApril 5, 20XX (Fri)BalancedApril 10, 20XX (Wed)Money Market Fund toEquity FundApril 4, 20XX (Thu)Before 12NNMoney MarketApril 4, 20XX (Thu)EquityApril 4, 20XX (Thu)World Equity Index Feeder Fundto Achiever Fund 2028April 4, 20XX (Thu)After 12NNWorld Equity Index FeederApril 5, 20XX (Fri)Achiever 2028April 12, 20XX (Fri)S U NL I F EA S S E TM A N A G E M E N T M U T U A LF U N DA C C O U N T SU S E RG U I D E37
Content OutlineSun Life PH Client AccountsAccount RegistrationAdditional InvestmentsInvesting in New FundsRedemptionsFund SwitchesInvalid Transactionse-SOA Facility
Invalid TransactionsTransactionSampleInsufficient Top-UpOver-RedemptionReason Making a PHP 900.00New Equity Fund Investment Making a PHP 900.00Additional InvestmentBond Fund Value: PHP 7,000.00Maintaining Balance: PHP1,000.00 Redemption Request: PHP6,500.00S U NL I F EA S S E TM A N A G E M E N T M U T U A LF U N DA C C O U N T S Minimum Initial and AdditionalInvestment Amounts for EquityFund are PHP 1,000.00 andPHP 1,000.00 respectively. Redemption transactions thatwill cause a Fund to fall belowthe required maintainingbalance will be pending untilconfirmed by the client, exceptin cases of full redemption.U S E RG U I D E39
Invalid witchingS U NL I F EA S S E TReasonBalanced Fund (Source Fund)Value: PHP 7,000.00 Making a PHP 6,500.00Switch-Out RequestDestination Fund is aNew Equity Fund Making a PHP 900.00Switch-In RequestM A N A G E M E N T M U T U A LF U N DA C C O U N T S Switch order transactions thatwill cause the Source Fund tofall below the requiredmaintaining balance will bepending until confirmed by theclient, except in cases of fullswitch. Switch orders to new Fundsthat do not meet theminimum initial investmentrequirement will not beprocessed.U S E RG U I D E40
Content OutlineSun Life PH Client AccountsAccount RegistrationAdditional InvestmentsInvesting in New FundsRedemptionsFund SwitchesInvalid Transactionse-SOA Facility
e-SOA FacilitySubscribing to e-SOAThe e-SOA or Electronic Statement of Account is a digital version of your quarterlystatement. This can be accessed through the My Sun Life Client Portal.Subscribe to e-SOA in three easy steps:1.2.3.Log-in to your Client Portal account.Click Settings at the left-hand panel and go to Notification settings.Under Mutual fund, tick the Statement of Account (eSOA) checkbox and Update.Once done, your changes will be saved. You are now subscribed to e-SOA. You will receivean e-mail confirming your subscription.S U NL I F EA S S E TM A N A G E M E N T M U T U A LF U N DA C C O U N T SU S E RG U I D E42
e-SOA FacilityViewing your e-SOA1. Log-in to your My Sun Life Client Portal account. At the left-hand panel, click All andyou will see your summary of accounts.2. Click your Mutual Fund account number(s) and click the Statement of account tab.Click Download Statement to access your e-SOAs.S U NL I F EA S S E TM A N A G E M E N T M U T U A LF U N DA C C O U N T SU S E RG U I D E43
e-SOA FacilityImportant Reminders1. Subscribing to e-SOA is free of charge.2. By subscribing, you have chosen to receive yourquarterly statement electronically. As such, theprinted statement will no longer be sent to you.3. The e-SOA facility is not available in the MobileApp at the moment.4. Client Portal will contain your e-SOAs for thepast two (2) years or a total of eight (8)quarters.5. e-SOAs become available in the Client Portalonly after subscribing to the facility. Previousstatements that were printed and delivered toyou will not be available for viewing in the portal.S U NL I F EA S S E TM A N A G E M E N T M U T U A LF U N DA C C O U N T SU S E RG U I D E44
Connect with SLAMCI.For transaction clarification, verification, andother account-related concerns, please getin touch with us through the following:(02) 8-849-9888sunlink@sunlife.comwww.sunlifefunds.com
My Sun Life Client Portal. An activation link will be sent to your e-mail, and you have 15 days to activate your account. In case the activation link is no longer valid, you may register to My Sun Life Client Portal through: 1. Client Care at sunlink@sunlife.com or (02) 8-849-9888 to request for a new activation link (you have 48 hours to .
