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Cisco Unified Real-Time Monitoring Tool Administration Guide, Release14First Published: 2021-03-31Last Modified: 2022-02-15Americas HeadquartersCisco Systems, Inc.170 West Tasman DriveSan Jose, CA 95134-1706USAhttp://www.cisco.comTel: 408 526-4000800 553-NETS (6387)Fax: 408 527-0883
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CONTENTSPREFACEPrefacexxiAbout This Guide xxiAudience xxiiRelated Documentation xxiiConventions xxiiCommunications, Services, and Additional Information xxiiiCisco Product Security xxivOrganization xxivCHAPTER 1Administration Overview 1Cisco Unified Real-Time Monitoring Tool 1Operating System Support 2CHAPTER 2Getting Started3Install and Configure Unified RTMT 3Install Unified RTMT 3Upgrade RTMT 5Launch Unified RTMT 6Run a Program as an Administrator 8Multiple installations of Unified RTMT 9Administration Tools 10System Interface 10Performance Monitoring 11System summary status 12Server Status Monitoring 12Performance Counter Interface 13Cisco Unified Real-Time Monitoring Tool Administration Guide, Release 14iii
ContentsTrace and Log Central 16Configuration Profiles 17Categories 18Alerts 18Alert options 18Alert Fields 19Alert Logs 21Log Partition Monitoring Tool 22Cisco Unified Analysis Manager 23Services, Servlets, and Service Parameters 24Nonconfigurable Components 25Java Requirements for SAML SSO Login to RTMT via Okta 27Uninstall Unified RTMT 27CHAPTER 3System Performance Monitoring29Predefined System Objects 29Voice and Video Monitoring 31Predefined Cisco Unified Communications Manager Objects 31Cisco Unified Communications Manager Summary View 35Call-Processing Activity Monitoring 35Call-Processing Logs 36Perform Session Trace 38Monitor Real-Time Data 38Monitor Session Trace Data From Local Disk 39Trace Calls 40Services Monitoring 43Service Logs 44Device Logs 45Device Monitoring 45Device Monitoring 45Find Specific Devices to Monitor 47View Phone Information 48Generate PRT Information for Endpoints 49View Device Properties 49Cisco Unified Real-Time Monitoring Tool Administration Guide, Release 14iv
ContentsSet Up Polling Rate for Devices and Perfmon Counters 50CTI Application, Device, and Line Monitoring 50View CTI Manager Information 50Find CTI Applications to Monitor 51Find CTI Devices To Monitor 51Find CTI Lines To Monitor 52View Application Information 53Access Learned Pattern and SAF Forwarder Reports for Call Control Discovery 54Access Called Party Trace Report 56Intercompany Media Services 57IME Service Monitoring 57IME System Performance Monitoring 58Monitor Intercompany Media Services 59IM and Presence Monitoring 60IM and Presence and Cisco Jabber summary monitoring 60Cisco XCP counters 60Number of connected XMPP clients 60Number of connected CAXL clients 61Number of active outbound SIP subscriptions 61Number of active inbound SIP subscriptions 61Number of IM sessions 61Total IM Packets 62IMs in last 60 seconds 62Per user and per session counters 62IM packets sent per session 63IM packets received per session 63Total text conferencing rooms 63Total adhoc group chat rooms 63Total persistant chat rooms 64Per-chat room counters 64IM packets received per room 64Number of occupants per room 64SIP proxy counters 65Number of idle SIP proxy worker processes 65Cisco Unified Real-Time Monitoring Tool Administration Guide, Release 14v
ContentsCisco Unity Connection Monitoring 65Port Monitor 65Start Cisco Unity Connection Port Monitor Polling 66CHAPTER 4Cisco Unified Analysis Manager67Cisco Unified Analysis Manager Preferences 67FTP Server Setup 67Access FTP Server Options 68Add or Edit FTP Server 68Set Up Mail Server 68Add or Edit Mail Server 69Set Trace Collection Directory 69Cisco Unified Analysis Manager Limitations 70Cisco Unified Analysis Manager Setup 70Import Device and Group Settings 71Scheduled Trace and Log Collection Job Status Display 71Upload and Transfer Files to FTP Server 72Cisco Unified Analysis Manager Tools 72Analyze Call Path Tool 72Analyze Call Path Setup Considerations 73Nodes 78Node Management 78Group Management 80Trace File Repository Management 81Call Record Repository Management 82Define Trace Templates 83Call Definitions 84Trace Collection 84Collect Traces Now 84Schedule Trace Collection 85Schedule Trace Settings and Collection 86Set Trace Levels 86View Configuration 87Cisco Unified Analysis Manager Troubleshooting 88Cisco Unified Real-Time Monitoring Tool Administration Guide, Release 14vi
ContentsCHAPTER 5Profiles and Categories91Profiles 91Add Configuration Profile 91Restore Configuration Profile 92Delete Configuration Profile 92Categories 92Add Category92Rename Category 93Delete Category 93CHAPTER 6Performance Counters95Counters 95Add Counter Using Performance Queries 95Remove Counter From Performance Monitoring Pane 96Add Counter Instance 96Set Up Counter Alert Notification 97Display Counter Description 98Local Perfmon Counter Data Logging 98Start Perfmon Counter Logging 98Stop Perfmon Counter Logging 99Configure Data Sample 99View Counter Data 100Log files on Perfmon Log Viewer and Microsoft Performance Tool 101View Log Files on Perfmon Log Viewer 101Zoom In and Out in Performance Log Viewer 102View Perfmon Log Files with Microsoft Performance Tool 103Troubleshooting 104Perfmon Data Log Troubleshooting 104Troubleshoot Perfmon Data Logging 111CHAPTER 7Alerts115Alert Central Displays 115System Alerts 115Cisco Unified Real-Time Monitoring Tool Administration Guide, Release 14vii
ContentsAutomatic Trace Download Activation 116Voice and Video Alerts 117IM and Presence Service Alerts 118Cisco Unity Connection Alerts 121Alerts Updates 122Alert Action Setup 123Access Alert Central and Set Up Alerts 123Set Alert Properties 125Suspend Alerts 127Set up alerts for core dump and collect relevant logs 128Enable Email Alert 128Collect logs 128CHAPTER 8Traces and Logs131Trace and Log Central 131Preparation 131Import Certificates 131Types of trace support 132Trace and Log Central disk IO and CPU throttling 132View Trace and Log Central Options 132Collect files 133Collect Trace Files 133Query Wizard 136Schedule Trace Collection in Cisco Unified Communications Manager 140Schedule Trace Collection in Cisco Unity Connection 143Start a schedule 146Execute a schedule 147View Trace Collection Status 148Generate Problem Reporting Tool 149Real-Time Trace 149Collect Crash Dump in Cisco Unified Communications Manager 153Collect Crash Dump in Cisco Unity Connection 155Collect Installation Logs 157Collect audit logs 157Cisco Unified Real-Time Monitoring Tool Administration Guide, Release 14viii
ContentsDisplay Downloaded Trace Files Using Local Browse 161Display and Download Trace Files in Cisco Unified Communications Manager 162Display And Download Trace Files in Cisco Unity Connection 164Set Trace Collection Attributes 167View Trace Results 169Display Report Information 170Log Compression 171Edit Trace Settings 171Log Viewers 172Messages in AuditLog Viewer 172Display AuditApp Logs 173Display Cisco Unified OS Logs 173Display Messages in SysLog Viewer 174Plugins 175Download and Install Application Plug-Ins 175Launch Application Plug-Ins 176APPENDIX APerformance Counters and Alerts177System Counters 177Cisco HAProxy177Cisco Tomcat Connector 178Cisco Tomcat JVM 179Cisco Tomcat Web Application 180Cisco UDS Tomcat Connector 180Cisco UDS Tomcat JVM 181Cisco UDS Tomcat Web Application 182Database Change Notification Client 183Database Change Notification Server 184Database Change Notification Subscription 185Database Local DSN 185DB User Host Information Counters 185Enterprise Replication DBSpace Monitors 185Enterprise Replication Perfmon Counters 186IP 186Cisco Unified Real-Time Monitoring Tool Administration Guide, Release 14ix
ContentsMemory 187Network Interface 190Number of Replicates Created and State of Replication 191Partition 192Process 193Processor 195System 196TCP 198Thread 199AXL Web Service 199Ramfs 200Voice and Video Counters 200Cisco Analog Access 200Cisco Annunciator Device 201Cisco Call Restriction 201Cisco CallManager 203Cisco CallManager System Performance 216Cisco CTIManager 220Cisco Dual-Mode Mobility 220Cisco Extension Mobility 222Cisco Gatekeeper 223Cisco H.323 224Cisco Hunt Lists 225Cisco HW Conference Bridge Device 226Cisco IP Manager Assistant 227Cisco LBM service 228Cisco Lines 228Cisco Locations LBM 228Cisco Locations RSVP 230Cisco Media Streaming Application 230Cisco Messaging Interface 236Cisco MGCP BRI Device 237Cisco MGCP FXO Device 237Cisco MGCP FXS Device 238Cisco Unified Real-Time Monitoring Tool Administration Guide, Release 14x
ContentsCisco MGCP Gateways 238Cisco MGCP PRI Device 239Cisco MGCP T1 CAS Device 240Cisco Mobility Manager 241Cisco Music On Hold (MOH) Device 242Cisco MTP Device 244Cisco Phones 244Cisco Presence Feature 245Cisco QSIG Feature 245Cisco Signaling Performance 246Cisco SIP 246Cisco SIP Line Normalization 247Cisco SIP Normalization 255Cisco SIP Stack 266Cisco SIP Station 276Cisco SW Conf Bridge Device 278Cisco Telepresence MCU Conference Bridge Device 279Cisco TFTP Server 280Cisco Transcode Device 285Cisco Video Conference Bridge 286Cisco Web Dialer 287Cisco WSM Connector 288IME Client 289IME Client Instance 290SAML Single Sign-On 291Cisco IVR Device 292IM and Presence Service Counters 292Cisco Client Profile Agent 292Cisco Presence Engine 293Cisco Server Recovery Manager 299Cisco SIP Proxy 299Cisco Sync Agent 304Cisco XCP Auth Component 304Cisco XCP CM 305Cisco Unified Real-Time Monitoring Tool Administration Guide, Release 14xi
ContentsCisco XCP Component Stanza Traffic 305Cisco XCP JDS 306Cisco XCP JSM 306Cisco XCP JSM IQ Namespaces 308Cisco XCP JSM Session 308Cisco XCP MA Basic 308Cisco XCP Managed File Transfer309Cisco XCP Router 310Cisco XCP SIP S2S 310Cisco XCP S2S 311Cisco XCP TC 311Cisco XCP TC Room 312Cisco XCP WebCM 313Cisco Unity Connection Counters 313CUC Data Store 313CUC Data Store: Databases 314CUC Digital Notifications 314CUC Directory Services 315CUC Feeder 315CUC Mailbox Sync 315CUC Mailbox Sync on Gmail Server 317CUC Message Store 318CUC Message Store: Databases 321CUC Personal Call Transfer Rules 321CUC Phone System 322CUC Phone System: Ports 325CUC Replication 325CUC Replicator: Remote Connection Locations 326Connection REST Tomcat Connector 326Connection REST Tomcat JVM 327Connection REST Tomcat Web Application 328CUC Sessions: Authz Server 329CUC Sessions: Calendar Access 329CUC Sessions: E-Mail Access 330Cisco Unified Real-Time Monitoring Tool Administration Guide, Release 14xii
ContentsCUC Sessions: IMAP Server 330CUC Sessions: RSS 332CUC Sessions: SMTP Server 332CUC Sessions: SpeechView Processor 332CUC Sessions: TRaP 333CUC Sessions: TTS 333CUC Sessions: Unified Client 334CUC Sessions: Video 334CUC Sessions: Voice 336CUC Sessions: VUI 339CUC Sessions: Web 339CUC Sessions: Web E-Mail Access 340CUC System Agent 341CUC VMREST 341CUC VMREST Container 342System Alerts 342AuditLogOverFlowDueToLogRotation 342AuditLogOverflowDueToLPMPurge 343AuditLogsExceedsConfiguredThreshold 343AuthenticationFailed 344CCMEncryptionErrorDetected 344CiscoDRFFailure 345CiscoHAProxyServiceDown 346CoreDumpFileFound 346CpuPegging 347CriticalServiceDown 347DBChangeNotifyFailure 348DBReplicationFailure 349DBReplicationTableOutOfSync 350HardwareFailure 350LogFileSearchStringFound 351LogPartitionHighWaterMarkExceeded 351LogPartitionLowWaterMarkExceeded 352LowActivePartitionAvailableDiskSpace 353Cisco Unified Real-Time Monitoring Tool Administration Guide, Release 14xiii
ContentsLowAvailableVirtualMemory 354LowInactivePartitionAvailableDiskSpace 355LowSwapPartitionAvailableDiskSpace 355ServerDown 356SparePartitionHighWaterMarkExceeded 357SparePartitionLowWaterMarkExceeded 357SyslogSeverityMatchFound 358SyslogStringMatchFound 359SystemVersionMismatched 359TCPRemoteSyslogDeliveryFailed 360TLSRemoteSyslogDeliveryFailed 360TotalProcessesAndThreadsExceededThreshold 361Voice and Video Alerts 362BeginThrottlingCallListBLFSubscriptions 362CallAttemptBlockedByPolicy 363CallProcessingNodeCpuPegging 363CARIDSEngineCritical 364CARIDSEngineFailure 365CARSchedulerJobFailed 365CDRAgentSendFileFailed 366CDRFileDeliveryFailed 366CDRFileDeliveryFailureContinues 367CDRHighWaterMarkExceeded 367CDRMaximumDiskSpaceExceeded 368CiscoWLCSyncServiceDown 369CodeYellow 369DDRBlockPrevention 370DDRDown 371EMCCFailedInLocalCluster 371EMCCFailedInRemoteCluster 372ExcessiveVoiceQualityReports 372ILSDuplicateURI 373ILSHubClusterUnreachable 374ILSPeerLimitApproachingWarning 374Cisco Unified Real-Time Monitoring Tool Administration Guide, Release 14xiv
ContentsILSPeerLimitExceeded 375ILSPwdAuthenticationFailed 375ILSTLSAuthenticationFailed 376IMEDistributedCacheInactive 376IMEOverQuota 377IMEQualityAlert 378IMEServiceStatus 379InsufficientFallbackIdentifiers 379InvalidCredentials 380LocationOutOfResource 381MaliciousCallTrace 382MediaListExhausted 382MgcpDChannelOutOfService 383NumberOfRegisteredDevicesExceeded 383NumberOfRegisteredGatewaysDecreased 384NumberOfRegisteredGatewaysIncreased 385NumberOfRegisteredMediaDevicesDecreased 385NumberOfRegisteredMediaDevicesIncreased 386NumberOfRegisteredPhonesDropped 386RecordingCallSetupFail 387RecordingGatewayRegistrationRejected 388RecordingGatewayRegistrationTimeout 388RecordingGatewaySessionFailed 389RecordingResourcesNotAvailable 389RecordingSessionTerminatedUnexpectedly 390RouteListExhausted 390RTMTSessionsExceedsThreshold 391SDLLinkOutOfService lNotAllowed 393SmartLicenseInEval icenseInOverageOutOfCompliance395395Cisco Unified Real-Time Monitoring Tool Administration Guide, Release 14xv
on RegistrationFailed400SmartLicense SLR InEval 400SmartLicense SLR NoProvision EvalExpired 401SmartLicense SLR InOverage NotAuthorized 401SmartLicense SLR NoProvision NotAuthorized 402SmartLicense SLR ExportControlNotAllowed 403SwitchesAndAccessPointReached75PercentCapacity 403SwitchesAndAccessPointReached90PercentCapacity 404SwitchesAndAccessPointReached95PercentCapacity 404TCPSetupToIMEFailed 405TLSConnectionToIMEFailed 406UserInputFailure 406IM and Presence Service Alerts 407CTIGWModuleNotEnabled 407CTIGWProviderDown 407CTIGWProviderFailedtoOpen 407CTIGWQBEFailedRequest 408CTIGWSystemError 408CTIGWUserNotAuthorized 408CTIGWUserNotLicenced 408DuplicateDirectoryURI 408DuplicateUserid 409EspConfigAgentFileWriteError 409EspConfigAgentHighCPUUtilization 409EspConfigAgentHighMemoryUtilization 409EspConfigAgentLocalDBAccessError 409EspConfigAgentMemAllocError 410EspConfigAgentNetworkOutage 410Cisco Unified Real-Time Monitoring Tool Administration Guide, Release 14xvi
ContentsEspConfigAgentNetworkRestored 410EspConfigAgentProxyDomainNotConfigured 410EspConfigAgentRemoteDBAccessError 411EspConfigAgentSharedMemoryStaticRouteError 411ESPConfigError 411ESPConfigNotFound 411ESPCreateLockFailed 412ESPLoginError 412ESPMallocFailure 412ESPNAPTRInvalidRecord 412ESPPassedParamInvalid 412ESPRegistryError 413ESPRoutingError 413ESPSharedMemAllocFailed 413ESPSharedMemCreateFailed 413ESPSharedMemSetPermFailed 413ESPSocketError 414ESPStatsLogFileOpenFailed 414ESPStopped 414ESPVirtualProxyError 414ESPWrongHostName 414ESPWrongIPAddress 415ICSACertificateCAConflict 415ICSACertificateCASignedTrustCertFound 415ICSACertificateFingerPrintMisMatch 415ICSACertificateValidationFailure 416InterclusterSyncAgentAXLConnectionFailed 416InterclusterSyncAgentPeerDuplicate 416InvalidDirectoryURI 416JSMSessionsExceedsThreshold 417LegacyCUPCLogin 417NotInCucmServerListError 417PEAutoRecoveryFailed 418PEDatabaseError 418Cisco Unified Real-Time Monitoring Tool Administration Guide, Release 14xvii
ContentsPEIDSQueryError 418PEIDSSubscribeError 418PEIDStoIMDBDatabaseSyncError 419PELoadHighWaterMark 419PEMemoryHighCondition 419PEPeerNodeFailure 419PESipSocketBindFailure 420PEStateDisabled 420PEStateLocked 420PEWebDAVInitializationFailure 420PWSAboveCPULimit 420PWSAboveSipSubscriptionLimit 421PWSRequestLimitReached 421PWSSCBFindFailed 421PWSSCBInitFailed 421ReplicationDefaultIMDomainChangeFailure 421ReplicationIMAddressSchemeChangeFailure 422SRMFailover 422SRMFailed 422SyncAgentAXLConnectionFailed 422UASCBFindFailed 422UASCBGetFailed 423XcpCmComponentConnectError 423XcpCmPauseSockets 423XcpCmStartupError 423XcpCmXmppdError 424XCPConfigMgrConfigurationFailure 424XCPConfigMgrHostNameResolutionFailed 424XCPConfigMgrJabberRestartRequired 424XCPConfigMgrR2RPasswordEncryptionFailed 424XCPConfigMgrR2RRequestTimedOut 425XcpDBConnectError 425XcpMdnsStartError 425XcpMessArchDBConnectError 425Cisco Unified Real-Time Monitoring Tool Administration Guide, Release 14xviii
ContentsXcpMessArchDBFullError 426XcpMFTDBConnectError 426XcpMFTDBFullError 426XcpMFTExtFsFreeSpaceWarn 426XcpMFTExtFsMountError 427XcpSIPFedCmComponentConnectError 427XcpSIPFedCmPauseSockets 427XcpSIPFedCmStartupError 427XcpSIPGWStackResourceError 428XcpThirdPartyComplianceConnectError 428XcpTxtConfComponentConfigError 428XcpTxtConfDBConnectError 428XcpTxtConfDBFullError 429XcpTxtConfDbQueueSizeLimitError 429XcpTxtConfGearError 429XcpTxtConfTCMessagesMsgIdError 429XcpWebCmComponentConnectError 430XcpWebCmHttpdError 430XcpWebCmPauseSockets 430XcpWebCmStartupError 430XcpXMPPFedCmComponentConnectError 431XcpXMPPFedCmPauseSockets 431XcpXMPPFedCmStartupError 431Intercompany Media Engine Alerts 431BannedFromNetwork 431IMEDistributedCacheCertificateExpiring 432IMEDistributedCacheFailure 433IMESdlLinkOutOfService 433InvalidCertificate 434InvalidCredentials 435MessageOfTheDay 435SWUpdateRequired 436TicketPasswordChanged 437ValidationsPendingExceeded 437Cisco Unified Real-Time Monitoring Tool Administration Guide, Release 14xix
ContentsCisco Unity Connection Alerts 438NoConnectionToPeer 438AutoFailoverSucceeded 439AutoFailoverFailed 440AutoFailbackSucceeded 440AutoFailbackFailed 441SbrFailed (Split Brain Resolution Failed) 442DiskConsumptionCloseToCapacityThreshold 442DiskConsumptionExceedsCapacityThreshold 443LicenseExpirationWarning 444LicenseExpired 444System Error Messages 445System Error Messages 445Cisco Unified Real-Time Monitoring Tool Administration Guide, Release 14xx
PrefaceNoteThis document may not represent the latest Cisco product information available. You can obtain the mostcurrent documentation by accessing the Cisco product documentation page ps556/tsd products support series home.html About This Guide, on page xxi Audience, on page xxii Related Documentation, on page xxii Conventions, on page xxii Communications, Services, and Additional Information, on page xxiii Organization, on page xxivAbout This GuideThe Cisco Unified Real-Time Monitoring Tool Administration Guide provides information about the CiscoUnified Real-Time Monitoring Tool.Use this guide with the following documentation for your configuration:Cisco Unified CommunicationsManagerSystem Configuration Guide for Cisco Unified Communications Manager,Administration Guide for Cisco Unified Communications Manager, CiscoUnified Serviceability Administration Guide, CDR Analysis and ReportingAdministration Guide, and Cisco Unified Communications Manager CallDetail Records Administration GuideCisco Unified Communications Deployment Guide for IM and Presence Service on Cisco UnifiedManager IM and Presence Service Communications Manager and Cisco Unified ServiceabilityAdministration GuideCisco Unity ConnectionCisco Unity Connection System Administration Guide and Cisco UnityConnection Serviceability Administration GuideThese documents provide the following information:Cisco Unified Real-Time Monitoring Tool Administration Guide, Release 14xxi
PrefaceAudience Instructions for administering Cisco Unified Communications Manager, Cisco Unified CommunicationsManager IM and Presence Service, and Cisco Unity Connection. Descriptions of procedural tasks that you can perform by using the administration interface.AudienceThe Cisco Unified Real-Time Monitoring Tool Administration Guide provides information for networkadministrators who are responsible for managing and supporting Cisco Unified Communications Manager,Cisco Unified Communications Manager IM and Presence Service, and Cisco Unity Connection. Networkengineers, system administrators, or telecom engineers can use this guide to learn about, and administer,remote serviceability features. This guide requires knowledge of telephony and IP networking technology.Related DocumentationFor additional documentation about Cisco Unified Communications Manager and Cisco UnifiedCommunications Manager IM and Presence Service, see the Cisco Unified Communications ManagerDocumentation Guide.For additional documentation about Cisco Unity Connection, see the Cisco Unity Connection DocumentationGuide.ConventionsThis document uses the following conventions:ConventionDescriptionboldface fontCommands and keywords are in boldface.italic fontArguments for which you supply values are in italics.[]Elements in square brackets are optional.{x y z}Alternative keywords are grouped in braces andseparated by vertical bars.[x y z]Optional alternative keywords are grouped in bracketsand separated by vertical bars.stringA nonquoted set of characters. Do not use quotationmarks around the string or the string will include thequotation marks.screen fontTerminal sessions and information the system displaysare in screen font.boldface screenfontInformation you must enter is in boldfacefont.Cisco Unified Real-Time Monitoring Tool Administration Guide, Release 14xxiiscreen
PrefaceCommunications, Services, and Additional InformationConventionDescriptionitalic screen fontArguments for which you supply values are in italicscreen font. The symbol represents the key labeled Control—forexample, the key combination D in a screen displaymeans hold down the Control key while you press theDkey. Nonprinting characters, such as passwords, are inangle brackets.Notes use the following conventions:NoteMeans reader take note. Notes contain helpful suggestions or references to material not covered in thepublication.Timesavers use the following conventions:TimesaverMeans the described action saves time. You can save time by performing the action described in the paragraph.Tips use the following conventions:TipMeans the information contains useful tips.Cautions use the following conventions:CautionMeans reader be careful. In this situation, you might do something that could result in equipment damage orloss of data.Communications, Services, and Additional Information To receive timely, relevant information from Cisco, sign up at Cisco Profile Manager. To get the business impact you’re looking for with the technologies that matter, visit Cisco Services. To submit a service request, visit Cisco Support. To discover and browse secure, validated enterprise-class apps, products, solutions and services, visitCisco Marketplace. To obtain general networking, training, and certification titles, visit Cisco Press. To find warranty information for a specific product or product family, access Cisco Warranty Finder.Cisco Unified Real-Time Monitoring Tool Administration Guide, Release 14xxiii
PrefaceCisco Product SecurityCisco Bug Search ToolCisco Bug Search Tool (BST) is a web-based tool that acts as a gateway to the Cisco bug tracking systemthat maintains a comprehensive list of defects and vulnerabilities in Cisco products and software. BST providesyou with detailed defect information about your products and software.Cisco Product SecurityThis product contains cryptographic features and is subject to United States and local country laws governingimport, export, transfer and use. Delivery of Cisco cryptographic products does not imply third-party authorityto import, export, distribute or use encryption. Importers, exporters, distributors and users are responsible forcompliance with U.S. and local country laws. By using this product you agree to comply with applicable lawsand regulations. If you are unable to comply with U.S. and local laws, return this product immediately.Further information regarding U.S. export regulations may be found athttp://www.access.gpo.gov/bis/ear/ear data.html.OrganizationAdministration overviewOverview of Unified RTMT, including browser support.Getting startedDescription of how to install, access, and use the Unified RTMT client.System performance monitoringOverview of system performance monitoring in RTMT, including how to manage predefined objects foryour system, Cisco Unified Communications Manager, Cisco Intercompany Media Engine, Cisco UnifiedCommunications Manager IM and Presence Service, and Cisco Unity Connection.Cisco Unified Analysis ManagerProvides information about Cisco Unified Analysis Manager, including procedures to install and configurethe Unified Analysis Manager; procedures to add nodes that the Unified Analysis Manager can diagnose;procedures for device management; and information about troubleshooting.Profile and categoriesProvides information about how to manage profiles and categories.Performance countersProvides procedures for working with performance monitors, including viewing performance countersand counter descriptions, and perfmon logs.AlertsProvides procedures for working with alerts.Trace and Log CentralProvides information about configuring on-demand trace collection and crash dump files for systemservices and methods to view the trace files in the appropriate viewer.Cisco Unified Real-Time Monitoring Tool Administration Guide, Release 14xxiv
PrefacePreface(Appendix) Performance counters and alertsProvides a complete list of performance objects and their associated counters for components of yoursystem.Cisco Unified Real-Time Monitoring Tool Administration Guide, Release 14xxv
PrefacePrefaceCisco Unified Real-Time Monitoring Tool Administration Guide, Release 14xxvi
CHAPTER1Administration Overview Cisco Unified Real-Time Monitoring Tool, on page 1 Operating System Support, on page 2Cisco Unified Real-Time Monitoring ToolThe Cisco Unified Real-Time Monitoring Tool, which runs as a client-side application, monitors the real-timebehavior of your system components. Unified RTMT uses Hypertext Transfer Protocol Secure (HTTPS) andTransmission Control Protocol (TCP) to monitor the following: System performance Device status Device discovery
CONTENTS PREFACE Preface xxi AboutThisGuide xxi Audience xxii RelatedDocumentation xxii Conventions xxii Communications,Services,andAdditionalInformation xxiii CiscoProductSecurity xxiv Organization xxiv CHAPTER 1 Administration Overview 1 CiscoUnifiedReal-TimeMonitoringTool 1 OperatingSystemSupport 2 CHAPTER 2 Getting Started 3 InstallandConfigureUnifiedRTMT 3 .
