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The State ofCybersecurityYourChallengesHow CSPsHelp YouCSPFeaturesCustomerSuccess StoriesMcAfee CustomerSuccess PlansMove your security forward.Optimize your McAfee solutions.McAfee is committed to making cybersecurityprofessionals more efficient and effective.All of this results in a better, smarter, proactivesecurity posture for your business.Introducing the McAfee Customer Success Plans.1eBookCSPs AchieveYour GoalsMcAfee CustomerSuccess Group
The State ofCybersecurityYourChallengesHow CSPsHelp YouCSPFeaturesCustomerSuccess StoriesCSPs AchieveYour GoalsMcAfee CustomerSuccess GroupThe State of CybersecurityThe state of cybersecurity has forced the world to take notice. First, digital transformation is a top priority for companiesof all sizes. At the same time, employees are bringing consumer habits into the enterprise, often without a securityfirst mindset. These events introduce new security vulnerabilities, increasing the attack surface that cybersecurityprofessionals, like you, must defend.Digital transformationand innovation result ingreater complexity25.1 billionconnected devicesby 20211Threats are increasingin sophistication, severity,and volumeSkills shortages reducesecurity effectivenessand efficiencyTo stay ahead ofthreats, employeeeducation is essential51 billionBy 2022, a45% to 70%queries/day receivedby McAfee GlobalThreat Intelligence2Trust matters in cybersecurity. With over30 years’ experience, McAfee is dedicated tokeeping the world safe from cyberthreats.Purchasing the right tools is just thebeginning. With digital transformationintroducing new complexities, threats atan all-time high, and a shortage of skilled2eBook: McAfee Customer Success Plans1.8 milliondeficit in IT/securityprofessionals, 20%more than 20153security professionals, making full use ofthe tools you have is vital to achieving yoursecurity goals. McAfee’s advanced securitysolutions are designed to detect, protect,and correct—from device to the cloud. Ourunique Customer Success Plans help youoptimize those security solutions with threestrategically packaged plans.reduction in infectionswhen companies invest intraining and awareness 41. Gartner—Forecast: Internet of Things—Endpointsand Associated Services, Worldwide, 20172. McAfee Labs Threat Report, June 20183. 2017 Global Information Security WorkforceStudy, Frost & Sullivan4. The Last Mile in IT Security: Changing UserBehavior, Aberdeen Group, October 2014
The State ofCybersecurityYourChallengesHow CSPsHelp YouCSPFeaturesCustomerSuccess StoriesWhat’s Your Challenge?McAfee Customer Success Plans Drive Predictable Security OutcomesChallenge A“I don’t haveenough people.”Challenge B“I need to reducemy security risk.”Challenge C“I don’t haveenough time tobecome an expert.”How McAfee helps with your challengesGet expertassistance withproduct adoptionand consumption.Decrease yoursecurity risks andimprove yoursecurity posture.Maximize the valueof your technologyinvestments.Dedicated McAfeesecurity expertshelp plan yoursecurity objectivesto fully optimizeyour McAfeesolutions.Documentedsuccess plans andbusiness reviewsreduce overall risksto your business.Education,consulting, andhealth watchesbuild skills requiredto gain greatervalue from yourMcAfee solutions.3eBook: McAfee Customer Success PlansCSPs AchieveYour GoalsMcAfee CustomerSuccess Group
The State ofCybersecurityYourChallengesHow CSPsHelp YouCSPFeaturesHelping You Solve Your ChallengesOur goal is to help you make the right decisions as youevolve your security maturity, from device to cloud.Through McAfee Customer Success Plans, we help youeffectively plan your strategy and optimize solutions,reduce security risks, and see a sustained valueover time.Choose from three strategically packaged sets ofpersonalized services, resources, and expert guidance.Each plan includes proactive success with escalationmanagement, consulting and education services, healthwatch service, and business reviews. to help achieveyour defined security goals.CustomerSuccess StorieseBook: McAfee Customer Success PlansMcAfee CustomerSuccess GroupChoose the McAfee Customer Success Plan thatWorks for You.McAfeeEssentialSuccess PlanA lighter, proactive plan,intended for medium-size businesses,provides escalation management,consulting, education, health watch,and business reviewsMcAfeeEnhancedSuccess PlanA robust, personalized plan,targeted for medium-to-largeenterprises, provides successmanagement, consulting, education,health watches, and business reviewsMcAfeePremierSuccess Plan4CSPs AchieveYour GoalsA comprehensive,personalized plan, designed forlarge-to-global enterprises, offerssuccess and escalation management,consulting, education, health watches,and business reviews
The State ofCybersecurityYourChallengesHow CSPsHelp YouCSPFeaturesCustomerSuccess StoriesCSPs AchieveYour GoalsMcAfee CustomerSuccess GroupReview the Features for the Plan That Best Fits Your NeedsMedium enterprisesYour OrganizationMedium-to-largeenterprisesMcAfee EssentialSuccess PlanMcAfee Customer Success Plan FeaturesAssigned Customer Success Manager (CSM)provides proactive success management1Large-to-globalenterprisesMcAfee EnhancedSuccess PlanXAssigned Technical Contact (ATC) providesescalation management and issue monitoringMcAfee PremierSuccess PlanXXCloud Assigned Technical Contact (ATC)provides cloud management and monitoringAdd-on optionAssigned Remote Support Account Manager (SAM)provides technical escalation management 3XDirect access to Technical Support Engineer(TSE) expertsAdd-on optionXXXX24/7 phone supportXXXEducation Services230 vouchers80 vouchers280 vouchersXXXXXUnlimited site license to all eLearning trainingAdvanced Service Level Goals (SLGs)XDocumented Success PlansBusiness ReviewsSemi-annualQuarterlyQuarterlyConsulting Services21 Health Watch Service(remotely delivered)40 hours2 Health Watch Services(remotely delivered)160 hours4 Health Watch Services(remotely delivered)Service request prioritizationXXXProactive notification service via SupportNotification Service (SNS)XXXDesignated contacts15 Designated25 DesignatedUnlimitedLearn moreLearn moreLearn more1. Resident Customer Success Manager add-onoption available with Premier Success Plan.2. Subject to regional availability. For a completedescription of the Consulting and Education Servicesoptions in the McAfee Customer Success Plans,please visit here.3. Assigned SAM will be remotely located.5eBook: McAfee Customer Success Plans
The State ofCybersecurityYourChallengesHow CSPsHelp YouCustomerSuccess StoriesCSPFeaturesCSPs AchieveYour GoalsMcAfee CustomerSuccess GroupCustomer Success StoriesFinancial Services Company78,000 employees130,000 nodesBefore Scenarios: Out-of-date McAfee EndpointSecurity SolutionSolution: Accelerated customer’s McAfee ENSupgrade with McAfee Professional Services,saving man-hours Manufacturing CompanyAccelerated upgrade of McAfee ENS and savedlabor hoursIdentified gaps in the environment throughupgrade assessmentDecreased impact on usersHelped optimize the solution with ourconsulting expertise41,000 employees130,000 nodesBefore Scenarios: Resource constraints andlack of confidence in McAfee EnterpriseSecurity ManagerSolution: Developed joint customer successplan with McAfee Customer Manager to improveMcAfee SIEM deployment Performed technical assessmentCreated a focused, agreed upon success planCoordinated efforts of McAfee teamsLeveraged best practices, and eLearningInspired more overall confidence in theMcAfee solution“We own almost every McAfeeproduct—including ENS, RealProtect, DLP, TIE, and DXL, allmanaged by ePO. Not only doesMcAfee set themselves apartfrom a solutions perspective,they also provide differentiatedservices, like the Premier SuccessPlan. It is uniquely bundled,tailored to our requirements, andhelps us achieve our businessgoals.Components of the plan includea CSM who runs the show, anATC who brings in compliancevisibility, education whichprovides valuable training andconfidence needed to run theenvironment, health watches thatdrive operational consistency withour deployments, and consultingwhich has been critical indesigning and deploying endpointsecurity. And, the businessreviews provide governance toshow my leadership a return oninvestment.I’m glad we purchased thePremier Success Plan. It’s givenme the assurance I need to sleepwell at night.”- A Large IT Services Company6eBook: McAfee Customer Success Plans
The State ofCybersecurityYourChallengesHow CSPsHelp YouCSPFeaturesHow CSPs Help Achieve Your GoalsCustomerSuccess StoriesCSPs AchieveYour GoalsMcAfee CustomerSuccess Group Leverage Our Experts and ServicesWe understand that every organization’s needs areunique. No matter which plan you select, an assignedexpert personalizes and plans your McAfee productsand services, and provides guidance on how to makefull use of your McAfee Customer Success Plan features.By leveraging skilled experts, consulting andeducation services, and business reviews, we deliver apersonalized, holistic, lifecycle-based plan that will helpmove your security goals forward.You have the opportunity to leverage the expertiseand services you need to make sure that yoursecurity investment and your workforce are supportedand successful with McAfee. As we say at McAfee,“Together is power.”7eBook: McAfee Customer Success Plans Access to dedicated skilledexperts working in the McAfeeecosystem to help you meet yourobjectivesPersonalized and standardizedsuccess with escalation management,using best-practice methodologyProduct adoption and healthmonitoring to provide guidanceon security threats, vulnerabilities,and policiesConsulting services to helpoptimize your McAfee securitysolutionsEducation services to bringyour employees up to speed onMcAfee products.
The State ofCybersecurityYourChallengesHow CSPsHelp YouCSPFeaturesCustomerSuccess StoriesCSPs AchieveYour GoalsMcAfee CustomerSuccess GroupAbout McAfee Customer Success GroupLearn MoreMcAfee CSG uniquely brings together support,consulting, education, and customer success as“one team” to help you achieve successful businessoutcomes in all security lifecycle stages.By uniting a global customer success infrastructure,expert consulting services, on-demand education,heath watch services and structured accountmanagement, the McAfee Customer Success Planshelp you safeguard your organization and realizethe value of your security investment. Visit McAfeeCustomer Success Plans to learn more or contactyour sales account manager or partner. Our mission is simple: McAfee is committed tohelp you successfully deploy, adopt, consume, andrealize the value of your McAfee solutions andachieve a stronger security posture.From onsite incident response assistance,deployment services, and proactive successmanagement to training, self-help resources, andcommunities, we deliver the people, processes,and tools through our comprehensiveCybersecurity Services portfolio.UE IONALIZATLCONNMPTIOTIOSUCustomerN6220 America Center DriveSan Jose, CA 95002888.847.8766www.mcafee.com8TENYMORE VADEPLADOPMcAfee and the McAfee logo are trademarks or registered trademarks of McAfee, LLC orits subsidiaries in the US and other countries. Other marks and brands may be claimed asthe property of others. Copyright 2021 McAfee, LLC. 4717 0321eBook: McAfee Customer Success Plans March 2021
Customer Success Stories CSPs Achieve Your Goals McAfee Customer Success Group McAfee is committed to making cybersecurity professionals more efficient and effective. All of this results in a better, smarter, proactive security posture for your business. Introducing the McAfee Customer Success Plans. McAfee Customer Success Plans
