Transcription
5 Predictionsfor 2020
Business want to Simplify(Especially their technology)PRESENTATION TITLEVONAGE CONFIDENTIAL2
VONAGE CONFIDENTIAL3
Keeping upwith theJoneses Changing customer needs hascreated a changing world forCustomer ExperienceBusinesses have been running tokeep up with the newest tech A drip feed of innovation meant nosingle vision Globalisation has multiplied thisproblemCRMContact CentreCommerceChatBotAnalyticsMobile AppsAPIsWFMBack Office PhoneCALL RECORDINGOMNICHANNELVIDEOVONAGE CONFIDENTIAL4
Markets consolidationCALL RECORDINGContact CentreCommerceChatBotAnalyticsMobile AppsAPIsWFMBack Office PhoneCRMOMNICHANNELVIDEO5
Both the bricks and the completed houses6
AI will go mainstreamPRESENTATION TITLEVONAGE CONFIDENTIAL7
AI Layer8
VONAGE CONFIDENTIAL9
Customers will move away from‘disruptive’ companies(and stick with the ones making it easy to do business with)PRESENTATION TITLEVONAGE CONFIDENTIAL10
People wantyou to be easyto do businesswithThey do not care if you are adisruptorVONAGE CONFIDENTIAL11
VONAGE CONFIDENTIAL12
The ‘Gig economy’ makes itsmark on Customer ExperiencePRESENTATION TITLEVONAGE CONFIDENTIAL13
Evolution of the Flexible worker Technology business caseNow into 20205 YearsAgo10 YearsAgo15 YearsAgo20 YearsAgoAll on premisemeant noflexibleworkersIt’s no longerabout thetechnology -Cloud Servicesmake homeworking BAUCloud Add-onsor specialistServicesExpensive ITcustomisationIt is no longer a technologybusiness case. It is aquestion of PeopleVONAGE CONFIDENTIAL14
For the business : For the peopleVONAGE CONFIDENTIAL15
Security becomes a priority(as it should be!)PRESENTATION TITLEVONAGE CONFIDENTIAL16
Tod Neilsen - CEO FinancialForce“The reason everyone avoidedthe cloud 20 years ago, is exactlywhy they are moving to cloudnow”VONAGE CONFIDENTIAL17
Security is more than just DPA nowPCI PaymentsPRESENTATION TITLEHIPAAGDPR and DataProtectionTwo FactorAuthenticationVONAGE CONFIDENTIAL18
ENDVONAGE CONFIDENTIAL19
VONAGE CONFIDENTIAL20
VONAGE CONFIDENTIAL Evolution of the Flexible worker Technology business case 14 All on premise meant no flexible workers 20 Years Ago 15 Years Ago Expensive IT customisation Cloud Add-ons or specialist Services Cloud Services make home working BAU It's no longer about the 10 Years technology - Ago 5 Years Ago Now - into 2020 It is no longer .
