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Modernizing to the Cloud at Scale –Enterprise Lessons LearnedMike Harding, SAP Practice CTO, VirtustreamScott Seymour, Vice President, SabreSession ID #84383May 7 – 9, 2019

About the SpeakersMike HardingScott Seymour SAP Practice CTO, VirtustreamLong-time SAP customer and consultantAdvocate and fan of the craft beerindustry Vice President, Global Business Systems,SabreLeads SAP S/4HANA, Cloud, andSalesForce Digital Transformation atSabreHas delivered differentiating solutionsacross various organizations (Healthcare,Software, Retail, and CPG industries)Enjoys outdoor activities such as boatingand fishing

Key Outcomes/Objectives1.2.3.Learn about the challenges and layers associated with S/4HANA migrationDiscover how Sabre overcame these challengesTake a dive into the future state of Sabre, in addition to changes coming withSAP CX

Agenda Introduction to Virtustream and SabreCommon S/4 HANA Deployments and ChallengesSabre’s S/4 HANA Journey and Digital TransformationSAP CX Current and Future StateSabre’s Future Plans

About Sabre#1 or #2Across all product sets 3.6BIn revenue(2017)Travel SolutionsTravel NetworkOperating the world’s largest travelmarketplace, connecting travel buyers andsellersSABRAirline SolutionsOffering intelligent, connected platforms forretailing, distribution and fulfilment that helpairlines realize profitable growth 9000Hospitality SolutionsPublicly traded on NASDAQEmployees in 65 countriesDeepCustomer relationshipsProviding distribution, operations andmarketing solutions to the hotel industry

About VirtustreamFully Managed, End-to-end SolutionDeep SAP ExpertiseWinner2019 SAP FKOM North America technology partnerof the yearFirstTo run production SAP ECC on SAP HANA in thecloudFirstTo run production SAP S/4HANA in the cloud250 SAP customers running production SAP inthe cloud1800 SAP migrations to date Personalized white-glove service delivery Service tailored to customer requirements Best-in-class migration and customerintegration speed and simplicity Only cloud provider to deliver bothinfrastructure and application SLA’s(99.999% / 99.9%)Virtustream’s “single hand to shake” approach delivers the least complexity and highest value, reducing thebusiness risk inherent in operating mission critical applications such as SAP.

Typical S/4 Deployment OptionsSystem Conversion Convert legacy ERPinto S/4 Often IT-ledLegacy ERPS/4HANARe-Implementation Transform Businessprocesses Often Business-ledLegacy ERPProject duration average 14 monthsConsolidation Generally M&A-related Most complexS/4HANAS/4HANAMultipleLegacy ERP’s

Common S/4HANA ChallengesDepending on Implementation, S/4HANA can present several unique roadblocks Need to gain alignment between business and IT stakeholders on prioritization ofthis transformation Growth is increasing the complexity and difficulty of managing our applications Several SAP and non-SAP applications need to remain close to our stack I am considering starting over with a new S/4HANA solution, but need to be ableto leverage some of my legacy custom code We need to migrate to cloud while upgrading to S/4HANA Even though I want to transform to an OpEx model, the unpredictable costsassociated with running S/4HANA in the cloud would create planning and costmanagement difficulties

Sabre's Digital Transformation VisionCorporate Systems100% cloud basedby 2022

Historical Challenges Facing BusinessComplex systems andaging technologyStability of platformUpgrade path complexSpreadsheets and manualprocessesCost to maintainNon Flexibility / Nimble,Speed to MarketBusiness OperationsCustomer EffectivenessPath to VisionBack Office2016Front Office2018Advanced2019

Sabre’s Digital Transformation JourneySabre is leveraging multiple strategy's and cloud solutions.SAAS, PAAS, using a multi-cloud approach Virtustream / AWS Business Systems10%0%20152016Decision togo Cloud45%65%20172018SAP erSAP S4-SFINPilot, Service Now100%85%20192020SAP BRIM,Salesforce Service &Communities, ARIBAHana E, CallidusCLM/CPQ, ARIBA,Salesforce SalesSAP Brim SelectionSAP Brim,CPQ/CLM/SIPSalesforce AI,Genesys Telephony20212022SAP BrimSAP Brim, DigitalBoardroom

How Virtustream Helps Streamline the S/4JourneySecurity &ComplianceSAP Fiori Anti-Virusand ProtectionData TranslationData OptimizationCode MigrationSAP Data HubData Management &Archiving ServicesAutomated S/4HANACode Migration &Adaptation Services Migration services allow for upgrades to Suite on HANA or S/4HANA during migration to cloud Option to leverage SAP Data Hub as an enabler of data translation for S/4 adoption, specifically in conjunction with businesstransformational Big Data, AI, ML, and IOT initiatives Closely partnered with SAP, receiving the SAP North America Partner Excellence Award 2019 for ISV Innovation“The SAP Partner Excellence Awards are a testament to the amazing work and value that is delivered by our partners day in andday out to ensure our customers are successful. I’m honored to recognize and congratulate Virtustream as the recipient of theSAP North America Partner Excellence Award 2019 for ISV Innovation. We look forward to continuing to work closely together in2019.”- Marc Monday, Vice President, Ecosystem and Channels for SAP North America

ROI on Big Data ChallengesGovernanceData DataQuality IssuesManagingBig Data TCOData Scientists

Code Migration ChallengesCostly 12 monthupgrade projectsOvertaxing internaldevelopment capacity Unpredictable budgets& timelinesCostlyinfrastructureDependent uponthird-party vendors

SAP CX Strategy – Current StateVirtustream PositionCurrent State – SAP CX C/4HANA PortfolioOriginallyCX AssetHybrisCommerce CloudCallidus, C4CSales CloudHybris MarketingMarketing CloudGigyaCustomer Data CloudCoresystemsService CloudFacts Aiming to be first entirely SaaS-basedoffering engineered by SAP Consolidation of multiple SaaSacquisitions into one common platformand experience Leverage cloud providers through multicloud strategy Tying together through UI assimilation,followed by data model rationalization Hybris offerings continue to be availableon prem and through 3rd party cloudproviders

Sabre’s Customer & Financial Systems Arch – CurrentFront OfficeBack Office(Sales, Marketing, Customer Service,Customer self service)TRAVELNETWORK(Billing, Collections, Incentives, Accounting, Tax, Treasury, HR)AIRNABSLGSLEGACYHOTEL SAP HANAOSBeSpaceIMSsCUSICallidusCloud - torsExcelManualSiebelSQL ServerExcelSiebelSAP S/4 OLUTIONSeSpace

Sabre’s Customer & Financial Systems Arch – FutureFront OfficeMid Office(Sales, Marketing, Customer Service,Customer self service)(Billing, Collections, Incentives)Ongoing ImplementationTransformationBack Office(Accounting, Tax, Treasury,Procurement, HR)Continuous d - CLM/CPQSalesforceEco-systemSAP HybrisHANA EnterpriseSAP S/4 HANAChromeRiverAriba

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Learn about the challenges and layers associated with S/4HANA migration 2. Discover how Sabre overcame these challenges 3. Take a dive into the future state of Sabre, in addition to changes coming with SAP CX . . Siebel. Salesforce. Excel. SAP. SAP S/4 HANA. ChromeRiver. SuccessFactors. Excel. Manual. Other. Sabre's Customer & Financial .