Transcription
NetSupport DNA v4.90NetSupport DNAProduct ManualVersion 4.901
NetSupport DNA v4.90Manual COPYRIGHT (C) 2021 NetSupport Ltd. All rights reserved.The Information in this document is subject to change without notice.NetSupport Ltd. reserves the right to revise this document and to makechanges from time to time in the content hereof without obligation tonotify any person or persons of such revisions or changes.The software described in this document is supplied under a licenceagreement and is protected by international copyright laws. You maycopy it only for the purpose of backup and use it only as described in theLicence agreement.Any implied warranties including any warranties of merchantability orfitness for a particular purpose are limited to the terms of the expresswarranties set out in the licence agreement.Program COPYRIGHT (C) 2021 NetSupport Ltd. All rightsreserved.TrademarksNetSupport and NetSupport DNA are registered trademarks of NetSupportLtd.Windows, Windows XP, Windows Vista, Windows 7, Windows 8/8.1,Windows 10, Windows 11, Windows 2008, Windows 2012 and WindowsServer are trademarks of Microsoft Corporation.Other products, trademarks or registered trademarks are the property oftheir respective owners.2
NetSupport DNA v4.90Software Licence AgreementPlease read this agreement before using your copy of NetSupport Software. This is a legalagreement between you and NetSupport Ltd. If you do not wish to be bound by the terms ofthis licence agreement you must not load, activate or use the software.TERM: Subject to termination under Termination Clause below the licence shall be perpetual.GRANT OF LICENSE: Subject to the payment of the applicable license fees, and subject to yourabidance by the terms and conditions of this agreement, NetSupport Ltd hereby grants to youa non-exclusive, non-transferable right to use one copy of the specified version of the softwarewhich you have acquired.USE: The software is licensed with volume use terms specified in the applicable orderacknowledgement, product invoice, license certificate or product packaging. You may make,install and use as many additional copies of the software on the number of devices as theterms specify. You must have a reasonable mechanism in place to ensure that the number ofdevices on which the software has been installed does not exceed the number of licenses youhave obtained.SERVER USE: To the extent that the applicable order acknowledgement, product invoice,product packaging or license certificate sets forth, you may use the software on a device or ona Server within a multi-user or networked environment ("Server Use"). A separate license isrequired for each device or "seat" that may connect to the software at any time, regardless ofwhether such licensed devices or seats are connected to the software concurrently, or areactually using the software at any particular time. Your use of software or hardware thatreduces the number of devices or seats that connect to and use the software directly orsimultaneously (e.g., "multiplexing" or "pooling" software or hardware) does not reduce thenumber of licenses required. Specifically, you must have that number of licenses that wouldequal the number of distinct inputs to the multiplexing or pooling software or hardware "frontend"). If the number of devices or seats that can connect to the software can exceed thenumber of licenses you have obtained, then you must have a reasonable mechanism in placeto ensure that your use of the software does not exceed the use limits specified for the licenseyou have obtained.COPYRIGHT: This software is protected by international copyright laws. You may copy it onlyfor backup purposes. The software is licensed to you, but not sold to you.RESTRICTIONS: Neither you nor any reseller may rent, lease, sell licensed copies [onapproval], or otherwise transfer the right to use this software to another person, except thatyou may sell or give away your original copy, as long as you do not keep any copies. Thesoftware may not be modified, disassembled or reverse engineered except with the priorwritten consent of NetSupport Ltd.LIMITED WARRANTY: NetSupport Ltd warrants that the software will perform substantially inaccordance with the accompanying documentation for a period of ninety (90) days from thedate of purchase. NetSupport's entire liability and your exclusive remedy shall be either a) thereplacement of the defective software or b) return of the price paid. This remedy shall be atNetSupport's option and subject to proof of purchase from an authorised source.Any implied warranties including any warranties of quality or fitness for a particular purposeare limited to the terms of the express warranties. NetSupport Ltd. Shall not in any event beliable for loss of profits, data or information of any kind or for special, incidental,consequential, indirect or other similar damages arising from any breach of these warranties oruse of the software even if they have been advised of the possibility of such damages. Somecountries do not allow the limitation or exclusion of incidental or consequential damages, so3
NetSupport DNA v4.90the above limitation or exclusion may not apply to you. This warranty does not affect yourstatutory rights, and you may have other rights that vary from country to country. In anyevent NetSupport's maximum liability shall not exceed the price paid by the end-user /licensee.TERMINATION: You may terminate this licence and this Agreement at any time by destroyingthe program and its documentation, together with any copies in any form.NetSupport Ltd. may terminate this licence forthwith by notice in writing to you if you commitany serious breach of any term of this licence and (in the case of a breach capable of beingremedied) shall have failed within 30 days after receipt of a request in writing from NetSupportLtd. so to do, to remedy the breach (such request to contain a warning of NetSupport'sintention to terminate). Upon termination you will destroy or return to NetSupport Ltd theoriginal and all copies of the software and will confirm in writing to NetSupport Ltd that thishas been done.SUPPORT: If you have a problem with the installation of the software you should in the firstinstance contact your supplier. You can separately purchase support and maintenance whichwill also cover the supply of enhancements and upgrades.GOVERNING LAW: This agreement shall be governed by the laws of England.4
NetSupport DNA v4.90ContentsWelcome to NetSupport DNA . 12Features . 14NetSupport DNA Packs. 27Installation . 28System Requirements . 28Planning an Installation . 29Starting the Installation . 32NetSupport Licence Agreement . 32Select Setup Type . 33Custom setup . 34SQL Server Installation . 36Setting up the Server. 37Web Server Database setup . 39Inter Component Communications . 40Select Enterprise Type . 41Existing Installation . 42Using the NetSupport DNA Database Wizard . 43Install and set up database for use . 44Set up NetSupport DNA user for accessing the database . 45Set up admin users for accessing the NetSupport DNA Server . 46Register a Licence . 47Reset System Admin Password. 48Gateway Settings . 49Mobile Connection Settings . 51Installing via Active Directory . 53Advanced Option - Command Line Installation . 54Installing NetSupport DNA Agent on Mac Systems . 56NetSupport Browser for iOS. 57NetSupport DNA Browser for Android. 59NetSupport DNA Chrome Agent . 61NetSupport DNA Gateway . 62Gateway Server (Local) Configurator . 635
NetSupport DNA v4.90Gateway Agent (Remote) Configurator . 65SNMP Server Configuration . 66Gateway Status . 68Upgrading from Existing NetSupport DNA Versions . 69NetSupport DNA Mobile Console. 70Getting Started . 71Running the Console. 71The Console Window . 72Create Additional Console Users . 77Create or Edit Console Operator Logins . 78Secure Mode . 80Create or Edit Console Roles . 82Discovery and Deploy . 84Agent Discovery and Deploy Tool . 85Deploy Options Dialog . 87Deploying on Windows XP . 89Deploying on Windows Vista . 90Automatic Agent Discovery. 91Managing discovered computers . 92Device Discovery . 94Display Sections . 95Integration with Active Directory . 97Manage Agent Updates . 99Create a department . 100Change the Properties of a department . 102Adding Agents to departments . 104Dynamic Groups . 106Dynamic Groups Editor . 109NetSupport DNA Configuration . 112Profiles. 112Assigning Profiles . 114Configure Component Settings . 116Agent. 1176
NetSupport DNA v4.90Logon Control . 118Internet Metering . 120Hardware Inventory . 122User Details . 123Application Metering . 124Print Monitor . 125USB Device Control . 126Title Blocking . 127Software Distribution . 130Explorer . 131Software Inventory . 132Alerting . 134Report Concern . 136Phrase Monitoring. 138Acceptable Use Policy. 140Remote Control . 140Risk Analysis. 142Energy Monitor . 142SNMP Configuration Settings . 145SNMP Monitor Settings . 146SNMP Alert Settings . 146SNMP History Settings . 147Console Preferences . 148General . 150User Interface . 152Active Directory Settings . 153Email Settings . 154Auto Discovery . 155Audit . 156File Locations . 157NetSupport DNA Cloud Console . 158Manage Web Concern . 160Using NetSupport DNA . 161Console Window – Summary/Home Screen . 1617
NetSupport DNA v4.90Efficiency View . 162Explorer . 164Spotlight . 169User Details. 172Request/Edit User Details . 175Bind User Dialog. 177Custom User Details . 178Custom Fields Editor – Controls . 180Activity Monitoring . 184Hardware Inventory . 187Gather Inventory Data For Remote Users or Non Scanned Devices. 190Add Non Standard Hardware . 190Create a new PC . 191Import a Standalone/Remote device . 192Add Hardware Peripherals . 194Additional Devices . 196Contract Manager . 198Software Inventory . 200Installed Programs Manager . 204Merge Installed Programs . 205Edit Installed Programs . 207Installed Programs Licence Management . 208Application Groups . 210Edit Application Group. 211Merge Application Groups . 213USB Device Control . 214Registering USB Devices . 217USB Device Details . 218eSafety . 220Safeguarding Roles . 221Managing Safeguarding Administrators and Users. 222Add or Edit Safeguarding Administrators and Users . 224Phrase Monitoring. 2268
NetSupport DNA v4.90Keywords and Phrases Database List . 230Create or Edit Keywords and Phrases . 232Importing/Exporting Keywords and Phrases . 233Review Triggered Phrases . 236Application Ignore Lists . 241URL Ignore Lists . 242Risk Analysis. 244At Risk Application Lists . 247At Risk URL Lists . 248Phrase Cloud . 250Concerns . 252Safeguarding Resources . 255Reporting a Concern . 257Reporting a Concern via a Website . 258Adding Notes to a Concern . 262Archiving Concerns . 263Alerting. 264PC Alerts . 266Alert Manager . 268NetSupport DNA Alert Wizard. 269Group Definitions . 270NetSupport DNA Server/Console Alerts . 271Active Alerts . 272Review Active PC Alerts . 274Closing Alerts. 276History Window. 277Energy Monitor . 279Energy Costs . 282Internet Metering . 283Internet Restrictions . 286Using the Spotlight feature to assign URLs to an Approved orRestricted list . 290Application Metering . 292Application Restrictions . 2959
NetSupport DNA v4.90Block applications by Window Title. 297Print Monitor . 299Configure Print Costs . 301Software Distribution . 303Create Software Distribution Packages . 306Create New Package . 307Adding Actions to a Package . 308Distribute a Package . 309Scheduling a Package . 312Manage Automatic Retries . 313Advertise a Package. 314Request a Package . 315Import a Package . 316Software Distribution Warehouse . 317NetSupport DNA Application Packager . 319NetSupport DNA Application Packager - Script Builder . 323SNMP Monitor . 327SNMP Alert . 329SNMP Alert Configuration . 331Creating a New Alert . 332SNMP History . 333NetSupport DNA Reporting and Analysis Tools . 335Query Tool . 338Create a Query . 339Edit an existing Query . 346Run a Query . 347Scheduled Queries . 349Finding PCs, Users and Devices . 351Bookmarks . 354Acceptable Use Policies . 356Audit Log . 360Vault . 361Manage User Accounts . 36310
NetSupport DNA v4.90Locate a User . 365Chatting to Agents . 366Remote Control. 367Send a Message . 370Agent Status . 371Creating QR Code labels . 373Database Maintenance . 374NetSupport DNA Agent Window . 389Contact Us . 391Index . 39211
NetSupport DNA v4.90Welcome to NetSupport DNAEducationOptimised for the easy management of a school or campus-wide ITinfrastructure, NetSupport DNA provides a complete toolbox of featuresto support the effective management of school, staff and studenttechnology. The solution is built with ease of installation and ease of useat the heart of each and every feature.Save time with proactive warning alerts of issues across the network from server failure, low disk space, unauthorised software installs,through to licence compliance and student help requests. Generatereports automatically and routinely for the Senior Leadership Team anduse the supporting mobile apps to ensure key data is accessible for ITstaff from wherever they are.Reduce IT costs by identifying hardware that can either be redeployed orupgraded rather than replaced; tracking software licence deploymentand, critically, licence usage - thereby avoiding costly renewals forsoftware no longer needed; monitoring print usage across the school;energy monitoring and deployment of a power management policy inrelevant areas of the school.Deliver a safer environment by monitoring and controlling internet usewith approved and restricted URL lists. Stay alerted to any safeguardingissues with keyword monitoring and enable students to report concernsdirectly to trusted staff. Control access to content with endpoint securityacross the school; deliver user acceptance policies; monitor students inthe classroom, and much more.CorporateA complete ITAM solution for the effective management of the enterprise.NetSupport DNA delivers a full suite of features to help support themanagement and maintenance of IT assets.NetSupport DNA is designed to be easy to install and with ease of use atthe heart of each feature. NetSupport DNA has the flexibility to scale withyour business needs from a single SME through to larger multi-siteimplementations without breaking the IT budget.Save time with proactive warning alerts of issues across the network from server failure, low disk space, unauthorised software installs,through to licence compliance and user help requests; with reportsautomatically and routinely generated for management; and by using the12
NetSupport DNA v4.90supporting mobile apps to ensure key data is accessible for IT staff fromwherever they are.Reduce IT costs by identifying hardware that can either be redeployed orupgraded rather than replaced; tracking software licence deploymentand, critically, licence usage - thereby avoiding costly renewals forsoftware no longer needed; by monitoring print usage across theenterprise and with energy monitoring and deployment of a powermanagement policy to relevant areas of the company.Add security by preventing access to unauthorised websites; limiting useof key applications to only authorised users; by helping protect companydata with profiled memory stick access; delivering user acceptancepolicies; and sending security alerts for any unauthorised activity such ashardware removal, antivirus services being stopped and more.13
NetSupport DNA v4.90FeaturesEase of InstallationNetSupport DNA is designed to deliver a complete suite of ITadministration features without the associated expensive hardwarepurchase, implementation and training costs of alternative solutions.After installation of the server module (used to manage and addinformation to the DNA database), the deployment tool provided willautomatically discover and install the DNA Agent on targeted devicesacross the company (supports up to 10,000 devices). The DNA Console(installed by the IT technician) provides full DNA system control, rich onscreen information and real-time reporting.A typical 50-user PC evaluation can be up and running within 30 minutes.An additional gateway component is included as standard for linkingmultiple remote sites and SQL Server Express is also included so it can beused for evaluation. DNA will link with Active Directory (including singlesign-on) and includes the ability to profile department access andadministrative features by console user.Device Auto-discoveryReceive notifications of any new devices that join the network and choosewhether to deploy an agent automatically.Once NetSupport DNA is installed and operational in your enterprise, itwill constantly monitor the network and identify any new devices thatjoin, providing the option to automatically deploy an agent for futuremanagement.Hardware InventoryNetSupport DNA provides one of the most comprehensive and detailedHardware Inventory modules available on the market today. A wealth ofinformation is gathered from each device, from CPU and BIOS types tonetwork, video and storage information.Inventory reports are displayed either for a single PC; a selecteddepartment; condition-based "Dynamic Groups"; or for the full enterprise.Contracts options are also provided to record both leases andmaintenance contracts associated with any devices
NetSupport DNA v4.90 4 the above limitation or exclusion may not apply to you. This warranty does not affect your statutory rights, and you may have other rights that vary from country to country.
