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SBICAP Securities Ltd. Asset IdentificationCompliance Management for Software LicensingDisposal ManagementVendor Management3. The bidder has to ensure support as and when required for resolving all Solution’srelated issues and other required software procured in this RFP, during warranty andATS (Annual Technical Support) period (or such other extended period as per thecontract terms and paid maintenance will commence only thereafter).4. Bidder should provide details of recommended hardware specifications (itemized)required to Host the entire solution.5. The first year warranty & support cost of the ITSM and ITAM Solutions will be includedin capital cost of the products. The product support period will commence afterinstallation, configuration and sign-off of the project.6. The bidder should be the Authorized Partner of the proposed OEM for the last 2 yearson the date of RFP, with an authority to sell, upgrade, supply, service and maintainthe proposed products.7. The Bidder will provide all required software licenses as per Annexure - A and detailedScope of Work (Sow) for ITSM and ITAM Solutions (Annexure–B) of the RFP.8. The major responsibility of the bidder is Supplying, installing, commissioning andmaintenance of ITSM and ITAM Solutions suits at SSL’s Primary site (Mumbai) andDisaster Recovery Site (Hyderabad). The detail scope covers end to end installation ofwhole setup and making it operational, imparting training on the same to SSL officials byOEMs.9. Technical and functional documentation of the entire project should be submitted to SSLin Printed / Digital Book Format.10. The bidder shall provide perpetual licenses /subscriptions for all software componentsproposed in the solution and should be in name of SSL. The Software licenses proposedfor all the components should be independent of hardware.11. The bidder shall ensure Support & Subscription services from the OEM with unlimitednumber of support requests, remote support, access to product updates/upgradesand 24x7 supports for Severity Level-1 issues.12. The entire software supplied under this RFP must be installed and configured by Bidder /OEM only. The bidder to make necessary arrangement for the same and SSL will not payany additional cost for implementation by OEM.13. Detailed process documentation, SOP’s and management of solution should be createdand submitted before project signoff.RFP for SUPPLY, INSTALLATION, IMPLEMENTATION, TESTING, COMMISSIONING OF ITSM AND ITAM SOLUTIONS–SSL/IT/RFP-006/2020-21Date: 14/01/2021Page 7 of 35

SBICAP Securities Ltd.Locations to be coveredThe Proposed solution being procured will be delivered & installed on PR (Primary Data Center)site in Mumbai and Disaster Recovery (DR) Site, Hyderabad for our all Branches/Offices.However, SSL reserves the right to change locations/add new locations as per SSL’s requirement.Prize FreezingThe prices finalized shall remain valid for 6 months from the date of first Purchase Order.SSL may place purchase order for additional requirements at the discovered license pricethrough this RFP process within one year from the date of purchase order. However, ATSprices of Software etc. will remain valid for 4 years for all software post warranty.Cost of BiddingThe Bidder shall bear all the costs associated with the preparation and submission of its bid andSSL will in no case be responsible or liable for these costs, regardless of the conduct or outcomeof the bidding process.TrainingThe Bidder will be responsible for training the SSL’s employees in the areas ofparameterization, implementation, migration, operations, management, error handling,system administration, etc. The training should at least cover the following areas:1.2.3.4.5.6.7.Functionality available in the solution,New functionality customized (if any),Parameterization,Impact Analysis,Generating various MIS/EIS reports from the solution provided,System and Application administration,Log analysis and monitoringAll the trainings would be held at the appropriate sites (Bidder and SSL premises asidentified at the time of training) and the Bidder has to organize the trainer from OEM.Instructions for Bid Submission8.1Bid Security/EMD(Refundable)8.1.1. The bidder should deposit bid security of Rs. 50,000/-(Rupees Fifty Thousand LacOnly) in the form of a demand draft favoring SBICap Securities Limited, payableat Mumbai or Bank Guarantee issued from Scheduled Commercial Bank. BankGuarantee should be valid for minimum 6 months from the date of issuance of RFPwith claim period of 45 days.RFP for SUPPLY, INSTALLATION, IMPLEMENTATION, TESTING, COMMISSIONING OF ITSM AND ITAM SOLUTIONS–SSL/IT/RFP-006/2020-21Date: 14/01/2021Page 8 of 35

SBICAP Securities Ltd.8.1.2. EMD should be submitted with Mr. Paren Shah and Mr. Nihar Datta (022-43663505)of Procurement Department, IT at the address mentioned in place of openingof bids.8.1.3. In case of bidders registered with NSIC/MSME, they are eligible for waiver of EMD.However, they need to provide valid NSIC/MSME Certificate clearly mentioning thatthey are registered with NSIC under single point registration scheme. Other terms &conditions relating to Bid security is as under:8.1.3.1.1 No interest will be payable on the Bid Security amount.8.1.3.1.2 Unsuccessful Bidder’s Bid security will be returned after completion of tenderprocess.8.1.4. Bid Security will be forfeited in the following cases:8.1.4.1If a bidder withdraws its bid during the period of bid validity; or8.1.4.2If a Bidder makes any statement or encloses any form which turns out tobe false / incorrect at any time prior to signing of Contract.8.1.4.3In case of any technical issues during reverse auction, if SSL decides tore-conduct reverse auction and any of the shortlisted bidder does notparticipate in the re-reverse auction at least by way of log in.8.1.4.4In case of a successful Bidder, if the Bidder fails:8.1.4.4.1 To execute Contract within the stipulated time or8.1.4.4.2 If the bidder refuses to accept the corrections of errors calculated inaccordance with the terms of RFP.8.1.5. The successful Bidders Bid security will be discharged upon the Bidder on ProjectSignoff.Performance Bank Guarantee (PBG)9.1. The Selected bidder shall furnish an unconditional and irrevocable Bank Guarantee of 10%of the total value of contract, in favour of SSL, from a scheduled Commercial Bank /nationalized bank of India other than State Bank of India, towards performance of thecontract in accordance with the specification and conditions of the bid document and agreedupon on final bid evaluation. The bidder shall submit the above guarantee within 21 daysfrom the Purchase Order date. The Contract Performance guarantee shall be kept valid upto the end of the contract period from the start date of the contract, with continuous period,without any break period. The guarantee shall contain a minimum claim period of threemonths from the last date of validity.RFP for SUPPLY, INSTALLATION, IMPLEMENTATION, TESTING, COMMISSIONING OF ITSM AND ITAM SOLUTIONS–SSL/IT/RFP-006/2020-21Date: 14/01/2021Page 9 of 35

SBICAP Securities Ltd.9.2. The proceeds of the Performance Security shall be payable to SSL as compensation forany loss resulting from the Service Integrator’s failure to complete its obligations under theContract.9.3. The Performance Security shall be denominated in Indian Rupees and shall be by way ofBank Guarantee issued by a Public Sector Bank in India, acceptable to SSL in the formatAnnexure - H provided in the RFP. Bank has full right to add further details in the abovementioned performance security format for protecting SSL's interest.9.4. The Performance Security will be discharged by SSL and returned to the Service Integratorwithin 90 days after the claim period, following the date of completion of the ServiceIntegrator’s performance and other obligations under the Contract.9.5. SSL reserves the right to recover any dues payable by the selected the bidder from anyamount outstanding to the credit of the selected the bidder, including the pending bills and/orinvoking Performance Guarantee, if any, under this contract.Service Level Agreement (SLA) & UptimeThe successful bidder is bound and to comply the Service Levels as described below10.1. The successful bidder shall have to enter into “Service Levels Agreement” having all termsand conditions of this RFP to maintain uptime and provide the service support and onsitesupport during the entire contract period.10.2. Both the bidder and OEM will be totally responsible for the maintenance, configuration andfault free operations of supplied infrastructure i.e. hardware, software and its maintenanceduring the warranty and post warranty (AMC/ATS period) period.10.3. Any technical glitch/ issue in installed infrastructure of the solution (i.e. hardware andsoftware, OS/DB etc.) should be attended on priority and should be covered underwarranty/AMC.10.4. The bidder has to maintain a guaranteed minimum uptime of 99.90% for all systems/solutions supplied under this RFP to avoid any business disruption due to breakdown ofsystem or degraded performance impacting business or unavailability of data. Thecalculation of uptime will be on a monthly basis.10.5. The issue/ break down message may be communicated by SSL team by way over phone/ email/ call logging.10.6. For penalty calculation, the total time elapsed between the intimation of break downmessage from SSL side to the vendor and receipt of rectification message from the bidderto SSL side will be considered.RFP for SUPPLY, INSTALLATION, IMPLEMENTATION, TESTING, COMMISSIONING OF ITSM AND ITAM SOLUTIONS–SSL/IT/RFP-006/2020-21Date: 14/01/2021Page 10 of 35

SBICAP Securities Ltd.10.7. If the support services is not provided on 24*7 basis and/or satisfactory services are notprovided, SSL with its discretion may reject the proposal / terminate the contract, withoutassigning any reason.10.8. If any critical component of the entire configuration setup is out of service , then the bidder& OEM shall either immediately replace the defective unit (with new one) or replace it atits own cost or provide a standby , on immediate basis, not more than 4 hours , The biddershould maintain proper inventory of standby components for early resolution of issues.10.9. The bidder should comply with the security and audit standards of SSL and variousregulatory guidelines. For this, the bidder should apply new patches related to OS/firmware & BIOS updates etc, without any additional cost to SSL, during the contractperiod.10.10. For all issues related to installed infrastructure, RCA (Root Cause Analysis) to be providedby the respective OEM within 3 working days. The delay in submission will lead to penalty.RFP Process The technical and commercial proposal with the relevant information / documents /acceptance of all terms and conditions as described in this RFP document will besubmitted at the below mentioned Address clearly Mentioning “PART -A Technical Bidfor Procurement of IT Service Management (ITSM) Solutions and IT AssetManagement (ITAM) Solutions” and Second Envelope Clearly Mentioning “PART – BCommercial Bid for Procurement of IT Service Management (ITSM) Solutions and ITAsset Management (ITAM) Solutions”IT DepartmentSBICAP Securities LimitedMarathon Futurex, 12th Floor, A & B Wing, N. M. Joshi Marg,Lower Parel, Mumbai – 400 013. Maharashtra, India.Email ID: SSLIT-Procurement@sbicapsec.com The Bidders will have to submit the duly signed tender documents and all Annexure Formsas part of technical bid. 1.2.3.4.Please find below the RFP schedule for submissions and evaluations.Release of RFPPre-BidTechnical Bid submissionTechnical Bid Opening14th January, 2021Queries on email25th January, 2021 - 16:00 Hrs25th January, 2021 - 17:00 HrsRFP for SUPPLY, INSTALLATION, IMPLEMENTATION, TESTING, COMMISSIONING OF ITSM AND ITAM SOLUTIONS–SSL/IT/RFP-006/2020-21Date: 14/01/2021Page 11 of 35

SBICAP Securities Ltd.5.Technical Bid Evaluation and 25th January, 2021 to 27th January, 2021 (tentativePresentation of shortlisted Service schedule)ProvidersOpening of Commercial Bids27th January, 2021 - 11:30 Hrs (tentative)7.Reverse Auction4. 28th January, 2021 - 11:30 Hrs (tentative)The bidders are requested to note that:a) They cannot make their submission after the time stipulated above and no extension oftime will normally be permitted for submission of bids.b) It is mandatory to have a valid digital certificate issued by any of the valid CertifyingAuthority approved by Government of India to participate in the online Reverse Auction.The bidders are requested to ensure that they have the same, well in advance or if anyassistance is required for the purpose, Bidders can contact our service provider (M/s eProcurement Technologies Ltd.).11.1S/NList of the Annexures to be submitted online as mentioned below :ParticularsAnnexureTo be submittedwith1Bill of Material for ITSM and ITAM SolutionsAnnexure-ATechnical Bid2Technical Specification and Scope of Work(SoW)Annexure-BTechnical Bid3Eligibility CriteriaAnnexure-CTechnical Bid4Commercial BidAnnexure-DCommercial Bid5Reverse AuctionAnnexure-EOnline6Final Price Break-up by L1 vendorAnnexure-FL1 Bidder7Non-Disclosure Agreement (NDA)Annexure-GL1 Bidder8PerformanceGuaranteeAnnexure-HL1 Bidder11.2Security /PerformanceBankTerms & Conditions :11.2.1. SSL reserves the right to accept in part or in full or reject the entire quotation andcancel the entire tender, without assigning any reason there for at any stage.11.2.2. Any terms and conditions from the Vendors are not acceptable to the SSL.11.2.3. SSL reserves the right to impose and recover penalty from the vendors who violatethe terms & conditions of the tender including refusal to execute the order placed onthem for any reasons.RFP for SUPPLY, INSTALLATION, IMPLEMENTATION, TESTING, COMMISSIONING OF ITSM AND ITAM SOLUTIONS–SSL/IT/RFP-006/2020-21Date: 14/01/2021Page 12 of 35

SBICAP Securities Ltd.11.2.4. Not with standing approximate quantity mentioned in the Tender the quantities areliable to alteration by omission, deduction or addition. Payment shall be regulated onthe actual work done at the accepted rates and payment schedule.11.2.5. The L1 rates finalized discovered will be valid for 06 months and the L1 vendor isbound to execute the orders placed at L1 rates during the duration of the contract.11.2.6. The prices should be exclusive of all taxes, the vendor should arrange for obtaining ofpermits wherever applicable.11.2.7. During the validity period of tender quotes, any upward change in the exchange rate/excise duty and customs duty are to be borne by the vendor. In the event of anydownward revision of levies/duties etc., the same should be passed on to SSL,notwithstanding what has been stated in the quotation or in the Purchase Order.11.2.8. The Vendor should attach all the related product literature, data sheets, handouts,evaluation reports etc., pertaining to the Product for which the Vendor has quoted.11.2.9. SSL may changes the bid evaluation criteria at its own discretion after receipt of bidsfrom competent bidder. SSL also reserves the rights to remove components fromCommercial bid for evaluation purpose and for releasing the work order for partialscope.11.2.10. SSL will notify successful Bidder in writing by way of issuance of purchase orderthrough letter or email that its Bid has been accepted. The selected Bidder has toacknowledge by return email/letter in token of acceptance.11.2.11. Penalties for Delayed Implementation - The Implementation should be startedimmediately from the date of Delivery of the Software licenses. If delayed, SSL willcharge a penalty of 1% of order value for every week of delay, subject to a maximumof 5% of the order value or will lead to cancellation of the purchase order itself.11.2.12. Copy of board resolution and power of attorney (POA wherever applicable) showingthat the signatory has been duly authorized to sign the acceptance letter, contract andNDA should be submitted.11.3Payment Terms:Payment termPercent of OverallSoftware / License Cost of the Product on Delivery and90%Acceptance of delivery.Software / License Cost of the Product on submission of10%Performance Bank Guarantee.One Time Implementation Cost On Successful completion100%of Implementation and Project Signoff.Note: ATS / AMC Changes will be paid on Annual Advance basis on submission of Invoices.Submission of BidsA two-stage bidding process will be followed for evaluating the bids. The bidders shouldsubmit their responses to this RFP in two parts, i.e., first Technical Bid and CommercialBid and second after techno-commercial evaluation the short-listed bidders will be calledfor Reverse Auction.12.1Bill of Material for ITSM and ITAM Solutions as detailed in Annexure - ARFP for

Service Analytics and Reporting. 2.2. ITSM - IT Asset Management (ITAM) Integration: Solution should include or be able to demonstrate interface functionality with 3rd Party Products that addresses at minimum the following ITAM Best Practice Key Process Areas (KPAs): Acquisition Management