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Cook Children’s Health PlanElectronic Visit VerificationPersonal Attendant Services(PAS)Policy TrainingRevised: 0207221
Cook Children’s Health PlanTable of Contents Our PromiseProvider Support ServicesProvider Education and TrainingBenefits Limitations and ExclusionsElectronic Visit Verifications Personal Attendant Services Policy TrainingProvider Relations2
Cook Children’s Health PlanOur PromiseKnowing that every child’s life is sacred, it is the Promise of Cook Children’sto improve the health of every child through the prevention and treatment ofillness, disease and injury.3
4Cook Children’s Health PlanProvider Support Services888-243-3312A representative is available Monday – Friday, 8am-5pm, excluding Stateholidays.
Cook Children’s Health Plan5Provider Education and TrainingIn our ongoing effort to provide web-based services you can now find selfpaced training modules on our website, cookchp.org, select Provider, ProviderRelations, provider training webinar schedule.Webinars are scheduled from 12pm - 1pm CT. Dates and times are subject tochange.The most current provider training webinar schedule is located on the ProviderRelations page on our website cookchp.org. You can register for a webinar atanytime. You do not need to wait until the day of the event.
Cook Children’s Health Plan6Benefits, Limitations and ExclusionsProviders should verify benefits, limitations and exclusions located in the TexasMedicaid Provider Procedures Manual at tmhp.com prior to rendering services.Providers should refer to the most recent publications of the Texas MedicaidProvider Procedures Manual located at tmhp.com , Cook Children’s HealthPlan Provider Manuals located on cookchp.org, Electronic Data InterchangeRequirements located on tmhp.com and cookchp.org, CPT/ICD-10/HCPCcoding books and Medicaid National Correct Coding edits located onMedicaid.gov when submitting services for reimbursement.
7Cook Children’s Health PlanElectronic Visit VerificationPersonal Attendant Services (PAS)Policy TrainingPresented by:Tammy Muse,Electronic Visit VerificationCoordinator
Cook Children’s Health Plan8Electronic Visit VerificationElectronic Visit Verification (EVV) is a computer-based system thatelectronically documents and verifies the occurrence of a visit by a ServiceProvider or Consumer Directed Services Employee, as defined in Chapter 8.7.2of the Uniform Managed Care Manual (UMCM), to provide certain services to aMember. The EVV system documents the following: Type of service provided (Service Authorization Data)Name of the Member to whom the service is provided (Member Data)Date and times the visit began and endedService delivery locationName of the Service Provider or Consumer Directed Services (CDS)employee who provided the service (Service Provider Data) Other information Texas Health and Human Services (HHS) determines isnecessary to ensure the accurate adjudication of Medicaid claims
Cook Children’s Health Plan9Why is EVV Required?State and federal laws require EVV in Texas for certain Medicaid fundedprograms and services. Texas state laws and rules that require EVV‒ Texas Government Code §531.024172‒ Human Resource Code, Section 161.086‒ Texas Administrative Code, Title 1, Chapter 354, Subchapter O‒ Texas Government Code § 531.1135 Federal state laws that require EVV‒ Section 1903(I) of the Social Security Act as amended by section 12006of the 21st Century Cures Act
Cook Children’s Health PlanWhat Services Require EVV?STAR Kids Providers that provide the following services: Personal Care Services (PCS)In-home Respite ServicesFlexible Family Support ServicesCommunity First Choice (CFC) Personal Attendant Services andHabilitation (PAS/HAB) Consumer Directed Services (CDS) Service Responsibility Option (SRO)See EVV Service Bill Codes for a more comprehensive list.10
Cook Children’s Health PlanEVV Service Bill Codes The EVV Service Bill Codes are for EVV-relevant services in:‒ Acute Care‒ Long-Term Care‒ Managed Care ProgramsThe table identifies billing codes that are currently in use: The EVV Service Bill Code Table is available on the Electronic VisitVerification page located at cookchp.org11
Cook Children’s Health PlanEVV Vendor SystemsProviders can select one of the two EVV Vendors and begin the onboardingprocess by completing and submitting the EVV Provider Onboarding form,located on each Vendor’s website.Datalogic Software, Inc. Phone: 1-844-880-2400 Email: info@vestaevv.com Website: vestaevv.com/First Data Government Solutions Phone: 1-877-829-2002 Email: AuthentiCareTXSupport@firstdata.com Website: solutions.fiserv.com/authenticare-tx12
Cook Children’s Health Plan13EVV System Selection PolicyThe EVV System Selection Policy requires Providers to select an approvedEVV Vendor within 30 business days of receiving a contract with Texas Healthand Human Services or a Managed Care Organization (MCO). Providers mustbegin using an EVV system prior to submitting an EVV claim(s). Providers and FMSA’s are required to select and use only one EVV Vendor EVV Vendors may offer additional software, such as a billing solution, forpurchase Providers are not required to purchase any software or equipment under theHHS EVV program EVV System Selection Policy
Cook Children’s Health PlanEVV Propriety SystemProviders have an option to purchase or develop an EVV Proprietary systeminstead of selecting an EVV Vendor.An EVV Proprietary system is an HHS approved EVV system that a Providermay opt to use, instead of an EVV Vendor system from the state Vendor poolthat: Is purchased or developed by a Provider Is used to exchange EVV information with the EVV Aggregator Complies with Section 531.024172 of the Texas Government Code and Complies with all HHS EVV standards, rules and reporting requirements14
Cook Children’s Health Plan15EVV Propriety SystemA Proprietary System Operator (PSO) is a Provider that chooses to use an EVVProprietary system which meets HHS EVV requirements. The PSO: Must receive HHS written approval prior to using their EVV Proprietarysystem Assumes full responsibility of the EVV Proprietary system Must maintain the EVV Proprietary system Must follow the EVV Proprietary System PolicyFor more information on EVV Proprietary system visit the HHS or TMHP EVVProprietary webpage: EVV Proprietary System Policy
Cook Children’s Health Plan16EVV System Transfer If a Provider wants to transfer to another EVV Vendor or Proprietary system,the request must be 120 calendar days prior to the desired transfer date The transfer may occur sooner than 120 days if the Provider and Vendoragree on an earlier date Providers must continue to use their current Vendor until they havesuccessfully transferred to the selected EVV system; including being readyto use the EVV system Providers must complete the EVV Provider Onboarding Form located on theEVV Vendor’s website and submit the accurate and completed form directlyto the selected EVV Vendor via email, fax or electronically The selected EVV Vendor will contact the Provider with additionalinstructions once they have received the completed form
Cook Children’s Health Plan17EVV System Transfer Cont. All devices supplied by the previous EVV Vendor must be returned once thetransfer to the new EVV system is completed and the new EVV system isbeing used Providers have 95 days from the date of the visit to complete visitmaintenance in the EVV system that created the visit EVV System Transfer Policy
Cook Children’s Health PlanProvider AgenciesProvider agencies must: Train employees to use the EVV system and follow requirements Train attendants on calling into the system Enter complete and accurate data in the EVV system No longer use paper timesheets to document service delivery Notify their EVV Vendor immediately of system issues Notify Cook Children’s Health Plan in writing(CCHPEVV@cookchildrens.org) within 48 hours of any on-going EVVsystem issues Notify service coordinator if a Member does not allow attendant to clock inand out of the EVV system18
Cook Children’s Health PlanWays to Call Into The System Mobile Application Member’s Home Landline‒ Cell phones (Member’s or attendant’s) are NOT allowed to be used Alternative Device (AD) Attendants can use multiple approved clock in and clock out methods‒ For example, attendant clocks in with mobile method and clocks outwith alternative device19
Cook Children’s Health Plan20Mobile Application The EVV Vendor(s) have a mobile application for clocking in and clockingout of the EVV system that:‒ Uses a free downloadable application on a smart device (Apple iOS orAndroid Operating System)‒ Only captures the GPS coordinates when the attendant clocks in andclocks out‒ Does not track the attendant or Member during the visit‒ Stores no Protected Health Information (PHI) on the application Device must not be rooted or jailbroken‒ Rooting is the process of getting around Android’s security architectureand gaining access to the Android operating system code‒ Jailbreaking is the process of removing the limitations put in place by adevice’s manufacturer
Cook Children’s Health Plan21Landline Phone Verification ReviewsThe EVV Landline Phone Verification Reviews require the use of an approvedallowable phone type when a Provider has selected the Member’s home phonelandline as the clock in or clock out method. Unallowable Phone Type‒ Mobile Phone (e.g. AT&T, Boost Mobile)‒ Cellular-enabled device or tablet (e.g. iPad Tablet, Galaxy Tablet)
Cook Children’s Health Plan22Landline Phone Verification Reviews Cont. Allowable Phone Type‒ Wired Phone connected to a phone jack in the wall‒ Cable internet Provider (e.g. Spectrum (Time Warner))‒ Non-Fixed Voice over Internet Protocol (VoIP) (e.g. Portable alternativephone services that use VoIP, including but not limited to MagicJack, orVonage)‒ Fixed VoIPProviders must monitor the phone type usage when the clock in and clock outmethod is the Member’s home phone landline using the EVV Landline PhoneVerification Report located in the EVV Vendor System.
Cook Children’s Health Plan23Landline Phone Verification Reviews Cont.When an unallowable phone type is identified on the EVV Landline PhoneVerification Report the Provider must take one of the following actions within 20business days from receipt of a written notice from HHS or Cook Children’sHealth Plan: Use an allowable phone type Select a different EVV call in and call out method Submit supporting documentation to HHS or Cook Children’s Health Planshowing the phone number identified is not an unallowable phone typeIf a Provider fails to take an appropriate action when using an unallowablephone type within 20 business days from receipt of a written notice from HHSor Cook Children’s Health Plan, enforcement action(s), including recoupment ofthe claim(s) associated with the visit(s) identified in the written notice, mayresult Clock In and Clock Out Methods
Cook Children’s Health Plan24Alternative Device Alternative device (AD) must be ordered by the Provider agency andinstalled in the Member’s home by a Provider agency representative Each Provider agency must continue to install the alternative device inMember’s home but may choose whether or not to utilize the HHS approvedEVV Vendor Zip tie
Cook Children’s Health Plan25EVV Data Collection Policy Missing or incorrect data elements in the EVV system may result in rejectedEVV transactions, denied claims, recoupments, contract actions andinaccurate EVV reports Most data elements are entered once and automatically populate to eachvisit Provider agencies are required to enter the following data elementsaccurately and completely in the EVV system Data Collection Policy
Cook Children’s Health PlanEVV Data Elements26
Cook Children’s Health PlanEVV Data Elements27
Cook Children’s Health PlanEVV Data Elements28
Cook Children’s Health Plan29Visit Maintenance Visit maintenance must be completed within 95 calendar days from the dateof the visit After 95 days, the visit is locked and cannot be edited unless a writtenapproval is received by the payer The Provider must complete visit maintenance prior to submitting an EVVclaimData elements that are not allowed to be changed include: Clock in time Clock out time Visit date Removal of Reason codes (a new reason code can be added, but notremoved)
Cook Children’s Health Plan30Request to Open EVV Visit Maintenance Opening visit maintenance allows Providers to make changes to certaindata elements past 95 calendar days after the visit date.‒ The Provider must contact the appropriate payer, via a secure email, torequest visit maintenance be opened in order to make correction to thevisit transaction‒ Approvals and denials to unlock visit maintenance are at the payer’sdiscretion and are determined on a case by case basis Visit Maintenance Unlock Request Policy
Cook Children’s Health PlanLast Visit Maintenance Date PolicyChanges to any of the following fields will result in a change to the Last VisitMaintenance Date recorded in the EVV visit transaction:Visit Maintenance Policy31
Cook Children’s Health PlanEVV Claim Receipt Date and Time The EVV claim receipt date is the date the TMHP claims managementsystem receives the claim submitted by the Provider or their third-partybiller, if applicable TMHP will forward the claim receipt date, along with the claim to theappropriate Managed Care Organization (MCO)32
Cook Children’s Health Plan33ReminderLast Visit Maintenance Date and EVV Claim Receipt Date and Time: EVV visits may be recouped if the EVV claim submission date is before thelast visit maintenance dateo Example: A claim was billed for date of service 04/01/2021 on04/05/2021. A change was made to the 04/01/2021 visit on April 10,2021, which changed the last visit maintenance date to April 10, 2021.The claim is subject to recoupment since the claim submission date isbefore the last visit maintenance date
Cook Children’s Health Plan34EVV Reason Codes The HHS EVV Reason Code Policy requires Providers use the mostappropriate reason codes and descriptions and must enter any required freetext when completing visit maintenance in the EVV system Failure to document required free text may result in enforcement actions,including recoupment of associated claim(s)
Cook Children’s Health PlanReason Codes PolicyFree Text is required for ANY missing: Clock in time (only) when EVV services begin Clock out time (only) when EVV services end; or Clock in and Clock out time when EVV services begin and when EVVservices endProvider must document the missing actual visit time in free text. Thisrequirement applies to all reason codes.35
Cook Children’s Health Plan36Reason Codes PolicyFree Text is required if the following reason code(s) are used: Reason Code 600 - Other - The Provider must document the reason why“other” was selected and document any missing actual clock in or clock outtime Reason Code 131 - Emergency - The Provider must describe the nature ofthe emergency and document any missing actual clock in or clock out time Reason Code 900 – Non-preferred - The Provider must document thereason why “Non-preferred” was selected and document any missing actualclock in or clock out time Reason Codes Policy
Cook Children’s Health PlanEVV Reason Codes37
38Cook Children’s Health PlanEVV Reason CodesFree text is required for A-J if anymissing actual clock in or clock out timeis not electronically captured by theEVV system.A-Staff hours worked differ from scheduleB-Downward adjustment of pay hoursC-Authorized services provided outside of homeD - Fill-in for regular attendantE - Member agreed or requested staff not workF - Attendant failed to show up for workG-Confirm visits with no scheduleH-Overlap visitsI-Split schedulesJ-In-home respite: used when an in-home respite visit occurs andthere is no schedule in the EVV system
39Cook Children’s Health PlanEVV Reason CodesReason CodeNumberReason Code DescriptionDisaster130The program Provider will select this reason code and theappropriate reason code description when all or part of thescheduled services were unable to be delivered due to anatural disaster.Free text is required for A-F if anymissing actual clock in or clock out timeis not electronically captured by the EVVsystem.A- FloodB- HurricaneC- Ice/snow stormD- TornadoE- WildfireF- Public Health Disaster
40Cook Children’s Health PlanEVV Reason CodesReason CodeNumberReason Code DescriptionEmergency131The program Provider will select this reason code when all orpart of the scheduled services were unable to be delivered dueto an emergency with the Member.Free text is required: The Provider must document any missingactual clock in or clock out time not electronically captured bythe EVV systemAlternative Device200The program Provider will select this reason code and theappropriate reason code description when an assignedalternative device could not be used to clock in and/or clockout.A-Alt device orderedB-Alt device pending placementC-Alternative device missingFree text is required for A-C if any missing actual clock in orclock out time is not electronically captured by the EVV system.
41Cook Children’s Health PlanEVV Reason CodesReason CodeNumberReason Code DescriptionMobile Device201The program Provider will select this reason code and theappropriate reason code description when an assignedmobile device could not be used to clock in and/or clockout.A-Mobile device orderedB-Mobile device pending placementC-Mobile device missingFree text is required for A-C if any missing actual clock inor clock out time is not electronically captured by the EVVsystem.
42Cook Children’s Health PlanEVV Reason CodesReason CodeNumberReason Code DescriptionTechnical Issues300The program Provider will select this reason code and theappropriate reason code description when technicalissues prevented staff from clocking in and/or clocking outof the EVV system.Free text is required for A-H if any missingactual clock in or clock out time is notelectronically captured by the EVVsystem.
43Cook Children’s Health PlanEVV Reason CodesReason CodeNumberReason Code DescriptionLandline NotAccessible400The program Provider will select this reason code and theappropriate reason code description when the Member’s homelandline phone was not accessible, which prevented staff fromclocking in and/or clocking out of the EVV system.Free text is required for A-C if any missingactual clock in or clock out time is notelectronically captured by the EVV system.A-Member does not have home phoneB-Member phone unavailableC-Member refused staff use of phoneService Suspension500The program Provider will select this reason code when theMember’s services are suspended.
44Cook Children’s Health PlanEVV Reason CodesReason CodeNumberReason Code DescriptionOther600The program Provider will select this reason code when anEVV system exception cannot be addressed using anyother reason codes and reason code descriptions.Free text is required: The Provider must document anymissing actual clock in or clock out time not electronicallycaptured by the EVV system.Non-Preferred900Free text is required for A-D if anymissing actual clock in or clock out timeis not electronically captured by the EVVsystem.The program Provider will select this reason code and theappropriate reason code description when staff failed toclock in and/or clock out of the EVV system.A-Failure to call inB-Failure to call outC-Failure to call in and outD – Wrong phone number
Cook Children’s Health PlanEVV ReportsFor EVV visits with dates of service on or after Sept. 1 2019, the revised HHSEVV standard reports will be located in the: EVV Portal EVV Vendor systemEVV reports with dates of service prior to Sept.1, 2019 will be available in theDataLogic Vesta EVV.45
Cook Children’s Health PlanEVV Reports PolicyEVV report(s) details were updated November 1, 2021.EVV reports are the official EVV reports that HHS and MCOs will use foroversight and data analysis: Reports Policy46
Cook Children’s Health PlanEVV Reports PolicyHHS EVV Portal reports located in the EVV Portal: EVV Attendant History ReportEVV Clock In/Clock Out Usage ReportEVV Provider ReportEVV Reason Code Usage and Free Text ReportEVV Units of Service Summary ReportEVV Usage ReportEVV Visit LogEVV Claim Match Reconciliation Report47
Cook Children’s Health PlanEVV Vendor ReportsEVV Vendor Reports located in the EVV Vendor System: EVV Alternative Device Order Status ReportEVV Attendant History ReportEVV CDS Service Delivery LogEVV Clock In/Clock Out Usage ReportEVV Landline Phone Verification ReportEVV Reason Code Usage and Free Text ReportEVV Service Delivery Exception ReportEVV Units of Service SummaryNon-EVV Relevant Time Logged Report48
Cook Children’s Health Plan49EVV Compliance Oversight ReviewsProviders will be reviewed on a regular basis to ensure they are following EVVpolicies in the following areas: EVV Usageo Meet the minimum EVV Usage Score EVV Required Free Texto Document required free texto There is no grace period for entering the required Free Text EVV Landline Phone Verificationo Ensure valid phone type is usedCompliance Oversight Reviews Policy
Cook Children’s Health Plan50EVV Usage ScoreAll HHS and MCO Providers must achieve and maintain a minimum EVVUsage score of eighty percent (80%) per quarter; unless HHS publishes anotification of a change. EVV Usage Reviews are conducted after the visit maintenance time framehas expired based on the last date of the quarter to determine compliance The EVV Usage Score measures manually entered EVV visit transactionsand rejected EVV visit transactions Manually entered EVV visit transactions are EVV visits that were manuallyentered into the EVV system when the Provider or CDS employee did notuse the EVV system to clock in and clock out when service delivery startedand ended Rejected EVV visit transactions are EVV visit transactions that were notaccepted by the EVV Aggregator and may require visit maintenance
Cook Children’s Health Plan51Manually entered EVV Visit TransactionsWhen an attendant does not use the EVV system, for allowable or unallowablereasons, and the Provider is going to bill for the visit, the agency must manuallyenter the visit billed hours into the EVV system. The visit in and out method haschanged from Graphical User Interface (GUI) to Manually entered EVV VisitTransactions, these type of visits should not be the norm but the exception.Manually entered EVV Visit Transaction criteria is part of calculating the EVVUsage score: Any accepted visit transaction marked with one or more Manually enteredmethods is considered a Manually entered EVV Visit Transaction and willbe counted towards the usage score. They are counted once Manually entered EVV Visit Transactions with zero pay hours will beexcluded from usage score calculations
Cook Children’s Health Plan52Rejected Visit Transaction When an EVV visit transaction is exported to the EVV Aggregator and doesnot pass all visit validation edits, the visit transaction is rejected and sentback to the EVV Vendor to notify the Provider Visit rejections caused by the Provider, are counted as many times as theyare resubmitted to the EVV Aggregator towards the quarterly EVV Usagescore
Cook Children’s Health PlanEVV Usage Review PeriodEVV Usage reviews will be conducted each quarter.EVV Usage quarters are: Quarter 1 September/October/November Quarter 2 December/January/February Quarter 3 March/April/May Quarter 4 June/July/AugustEVV Usage Policy53
Cook Children’s Health Plan54EVV Usage Review Period Payers will begin EVV Provider Compliance reviews 60 calendar days fromthe last day of the quarter beginning on or after the 5th day of the followingmonth This allows for visit maintenance to be completed for all visits within thequarterly review period
Cook Children’s Health Plan55Service AuthorizationProviders must enter and maintain the most current service authorization in theEVV system for each Medicaid Member receiving services required to useEVV.The EVV Vendor will provide instructions on the entry and maintenance ofservice authorizations into the EVV system.Service Authorization Policy
Cook Children’s Health Plan56EVV Schedules PolicyProviders must enter schedules in the EVV system if program policy or rulerequires the use of schedules.The CDS option does not require the use of schedules. The CDS employer has the option to either enter a schedule or notNote: The EVV Vendor will provide instructions on the use of the EVV systemwith or without schedules.Schedules Policy
Cook Children’s Health PlanEVV Claims Submission Policy EVV claims must be submitted to Texas Medicaid & HealthcarePartnership (TMHP) for claims Claims for Managed Care EVV services must be submitted to TMHPthrough TexMedConnect or through EDI using a C21 Submitter ID TMHP’s EDI homepage for basic information needed to submit claimselectronically or call TMHP EDI Helpdesk at 1-888-863-3638 Option 4 formore information Managed Care EVV claims will be forwarded to the appropriate ManagedCare Organization (MCO) for further claims processing, after the EVVclaims matching process is performed at the EVV Aggregator57
Cook Children’s Health PlanEVV Claims Submission Policy EVV claims for managed care services with dates of service on or afterSept. 1, 2019 submitted directly to an MCO will be rejected or denied Providers will receive a response from the MCO informing them to submitEVV claims to TMHP Providers using a third-party submitter must notify them of the EVV claimssubmission policy Claims Submission Policy58
Cook Children’s Health Plan59EVV Claims Matching Policy The EVV Claims Matching Policy requires that all claims for EVV servicesbe matched to an accepted EVV visit transaction in the EVV Aggregator,prior to payment of a claim, to confirm that a service visit occurred EVV claims will deny if there is no matching accepted EVV visit transactionThe critical data elements used by the EVV Claims Matching process todetermine a successful match are: Medicaid ID EVV Visit Date NPI or API HCPCS Modifier(s) Billed Units
Cook Children’s Health Plan60EVV Claims Matching Policy If any of the critical data elements do not match, the claim will be denied bythe payer The following list of EVV claim match result codes will be used to informProviders of matching results:‒ EVV01 - EVV Match‒ EVV02 - Medicaid ID Mismatch‒ EVV03 - Date(s) of Service Mismatch‒ EVV04 - Provider Mismatch (NPI/API)‒ EVV05 - Service Mismatch (HCPCS and Modifiers if applicable)‒ EVV06 - Unit Mismatch‒ EVV07- Match Not Required‒ EVV08 – Natural Disaster EVV claims with a successful match can be denied for other reasons by thepayer
Cook Children’s Health Plan61EVV Claims Matching Policy Once the EVV Claims Matching process has been performed, all claims willbe forwarded to the appropriate payer for final claims processing All communication concerning the outcome of the final claims processingwill be from the payer EVV Claims Matching Policy
Cook Children’s Health PlanEVV Billing Policy Cook Children’s Health Plan does not allow span date billingAll Claims must be billed as a single-line itemEVV claim line items must have a matching EVV visitProviders can review accepted EVV visits in the EVV portal beforesubmitting EVV claims62
Cook Children’s Health Plan63EVV Usage Reviews Start Date The start date of the EVV Usage reviews will be posted on Cook Children’sHealth Plan website 90 days prior to the start of the review
Cook Children’s Health PlanEVV Training PolicyProviders are required to complete the following training initially and on anannual basis:EVV Training Policy64
Cook Children’s Health PlanAdditional InformationPlease visit HHS website for all Policy updates and Guidance. There you willfind all policies and temporary policies.65
Cook Children’s Health PlanContact Information Cook Children’s Health Plan EVV Email: CCHPEVV@cookchildrens.org HHS EVV Email: EVV@hhs.texas.gov TMHP EVV Email: EVV@tmhp.com66
Cook Children’s Health PlanResources Electronic Visit Verification page ortals/resources/electronic-visit-verification y-handbook http://www.tmhp.com/Pages/EVVNote: Visit our Electronic Visit Verification page located on cookchp.org forEVV notices.67
Cook Children’s Health PlanReference Pages68
Cook Children’s Health PlanReference PageCook Children’s Health Plan Websitecookchp.orgEducation & TrainingProvider Relations Cook Children's Health Plan (cookchp.org)Provider NewsProvider News Cook Children's Health Plan (cookchp.org)TMHP Websitehttps://www.tmhp.com/69
Electronic Visit Verification (EVV) is a computer-based system that electronically documents and verifies the occurrence of a visit by a Service
