Transcription
Live Chat SupportTraining Course
About This CourseLive Chat Support Training CourseDo you want to know howto deliver high-quality customerservice via live chat and learnabout live chat best practices?Our Live Chat Support Training Course willshow you best practice, tips and techniquesto deliver high-quality customer service vialive chat. The course looks at best practiceand tips and techniques to help deliver highquality customer service to your customerswho choose to use Live Chat Support.This Live Chat Support training course isdelivered as a scheduled open online trainingcourse or in-house just for your business.We deliver the course as a face to facecourse and a live virtual online course.
The Course Aim & ObjectivesHere’s what you will learn on our live chat support courseCourse AimThis live chat support course will introduce best practice methods for using live help chatsoftware. The course will look at how to best use the system and how to ensure the customer orpotential customer perceives the business as professional whilst using the chat system.This session looks at what anyone can do to give exceptional customer service via live chatsystems.Course ObjectivesBy attending this Live Chat Support Training Course you will: Know the benefits of using such a system to them, the business and the customers Be able to identify the most frequent types of requests and questions they may and actually doget via the chat system Know how to set the right tone with the person using the system, ensuring messages are notmisunderstood or taken in the wrong context Have agreed acceptable canned (pre-stored)responses to use with the system, and when to usethem v’s articulated responses Know when to move the chat to another communication channel such as telephone Be able to assess and evaluate how effective the chat was
The Course ContentHere’s what we cover in our live chat support courseOnline Chat v’s Other Support Channels How does using chat compare to other supportchannels Why will site visitors choose chat over calling? What are the benefits of using the chat system What are/will be the common requests andquestions askedCanned Responses What are canned responses and when to usethem What are the benefits and downsides of cannedresponses? Agreeing a set of canned responses for yourrole/department/businessBest Practice for Chat Support What are the rules surrounding best practice forusing chat support Handling more than one chat session at a timeSkills Practice Replying to some common questions via a chatsystem (both paper based and live chat (with atrainer) if the location has internet connectivity.What to Say and What Not to Say What words and phrases are acceptable to use inchat Making sure your message isn’t taken out ofcontext Case studies to review
Delivery OptionsHow we deliver our live chat support courseOpen Training CourseIn-HouseDelivered online as a scheduled opentraining courseDelivered at your business location or alocation of your choice anywhere in theUK, Ireland, across Europe or online. 195.00 VAT / 215.00Price per delegate.We can adapt the course content to meetyour specific needs and those of your team.Contact us for a quote.
Open Training CourseAttend our scheduled online training courseWe deliver our live chat support trainingcourse as an online scheduled opentraining course.Perfect for when there is just you, one of yourcolleagues or a small group of you that would like toattend the course.Our scheduled courses run on a regular basis and aredelivered via Zoom.You will find them just as engaging and interactive asour in-person training course.See the course page on our website for more details andthe course schedule.
In-House DeliveryTrain your team. Train your entire companyWe can deliver our live chat support training course just for your team ororganisation.1Start with an off-the shelf courseWe’ll use the content in the overview as a starting point2Understanding your needsWe’ll work with you to agree what outcomes you want from the course3Making it yoursWe will shape the content to ensure the course meets your requirements4Delivering the skillsWe then deliver the course that we’ve agreed either in-person or onlineMake it even more bespokeWe can completely redesign the course to meet you needs. Just tell us what you need, and we canput a no obligation proposal together for you.
Online Training CourseFun, engaging and interactive – delivered onlineOur live chat support training course can be delivered as a virtual online course.The same great content reimagined for theonline environment.ü Our open training courses are delivered usingZoomü When delivered in-house, we can use theplatform you are most comfortable withü Re-designed sessions to allow for interactivityand engagement in the online environmentü The same fun, engaging and down to earthapproachü Join your course from anywhere
About UsHere’s a bit about us and what we doWe are Revolution Learning andDevelopmentWe are a leading learning and developmentconsultancy based in the UK. We provide ourservices across the UK, Ireland and Europe.ü We deliver fun, engaging and down to earthtraining courses in-person and onlineü Over 20 years of training experienceü Incredibly cost effective and a real focus onreturn on investmentü 92% of our clients rebook us for further trainingand developmentü Flexible training and development solutions
Let’s TalkWe’re here to helpIf you have any questions about our livechat support course or would like a quotefor an in-house course, then just get intouch.Call Us:UK: 03333 444575ROI: 015549779Email Us:hello@revolutionlearning.comVisit Us:UK: https://www.revolutionlearning.co.ukROI: https://www.revolutionlearning.ieEU: https://www.revolutionlearning.com
live chat. The course looks at best practice and tips and techniques to help deliver high-quality customer service to your customers who choose to use Live Chat Support. This Live Chat Support training course is delivered as a scheduled open online training course or in-house just for your business. We deliver the course as a face to face
