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Q S EN I N S T I T U T E R E G I O N A L C EN T ER AT JAC K S O N V I LLE U N I V ER S I T YJacksonville UniversityDavis College of Business - 1st Floor Conference Rooms2800 University Boulevard North, Jacksonville, FL 32211An Educational and Networking Conference for:Register here.www.ju.edu/qsenforum #JUPSF

Welcome2019 PATIENT SAFETY FORUMDear Colleagues,The 2019 Patient Safety Forum is a wonderful opportunity for interdisciplinary healthcare professionals to networkand learn more about patient safety from internationally recognized experts with the aim of improving quality of careand health outcomes. The expertise provided by these renowned speakers will promote synergy and interprofessionalcollaboration to enhance quality and safety education and scholarship.We invite you to join us for this exciting and timely conference. Extend your stay and enjoy the great activities in ourFlorida region for a recharge! We look forward to meeting you soon.Teri ChenotEdD, MS, MEd, MSN, RN, CCECo-ChairAssociate ProfessorKeigwin School of NursingCo-Director, QSEN Institute Regional Centerat Jacksonville UniversityBrooks RehabilitationCollege of Healthcare ScienceJacksonville UniversityRoberta ChristopherEdD, MSN, ARNP, NE-BC, CHTS-CPCo-ChairAssistant ProfessorKeigwin School of NursingActing Chair, Kinesiology ProgramCo-Director, QSEN Institute Regional Centerat Jacksonville UniversityBrooks RehabilitationCollege of Healthcare ScienceJacksonville UniversityRegistration Fee: 75. 00 (General Admission); 30.00 (Student, Medical Resident, Fellow, Clinical Intern) –includes breakfast, lunch, and refreshments.All attendees of the 2019 Patient Safety Forum will receive access tocourse materials online.Registration, Payment, Confirmation, and Refund Policy:Registration for the 2019 Patient Safety Forum can be madeat https://2019patientsafetyforum.eventbrite.com. Be sure toinclude an e-mail address that you check frequently. Your e-mailaddress is used for important information regarding the Forum.There are no refunds including for “no shows.”Conference Location:Jacksonville UniversityDavis College of Business – 1st Floor Conference Rooms2800 University Boulevard NorthJacksonville, FL 32211www.ju.edu/map2019 Patient Safety ForumQSEN Institute at Jacksonville University2

Forum Information2019 PATIENT SAFETY FORUMLearning Objectives: Review disruptive trends in society that are transforming health care. Define human trafficking. Describe how team and system performance can impact patient safety. Discuss whether good enough or excellence is the focus of patient care. Define the elements of “a fair and just culture.” Examine the Baldridge criteria and how they influence decisionmaking to achieve organizational excellence.Accreditation: American College of Healthcare Executives (ACHE) 1.5 Face-toFace Education credits. Baptist Health (FBN #50-3796 – CE Broker Tracking #20-681254)– approved for 6.5 contact hours for nurses (RN, ARNP, LPN). Nopartial credit will be issued. This activity has been planned and implemented in accordance withthe accreditation requirements and policies of the AccreditationCouncil for Continuing Medical Education (ACCME) throughthe joint providership of Baptist Health and Jacksonville University.Baptist Health is accredited by the Florida Medical Association toprovide continuing medical education for physicians. Baptist Healthdesignates this educational activity for a maximum of six and onehalf (6.5) AMA PRA Category 1 Credits . Physicians should onlyclaim credit commensurate with the extent of their participation inthe activity. Disclaimer: Views and conclusions expressed in this program arethose of the presenter(s) and not necessarily those of the employees,administration or Medical Staff of Baptist Health. All materialpresented in this program is provided for information only, andmay not be construed as professional advice. Use of Baptist Healthfacilities for this presentation does not imply endorsement of anyproduct, service or opinion discussed. Disclosure: All planners, activity directors and faculty participating incontinuing medical education activities sponsored by Baptist Healthare required to disclose to the audience whether they do or do nothave any relevant financial relationships with any commercial interestthat produces, markets, resells or distributes health care goods orservices consumed by or used on patients that has a direct bearing onthe subject matter of the CME activity in which they are involved.Planning Committee:Cheryl Bergman, Ph.D., ARNP, CENInterim Dean of the Brooks RehabilitationCollege of Healthcare SciencesProfessor, Keigwin School of NursingJacksonville UniversityElizabeth Bruno, MSN, RNChief Learning OfficerBaptist HealthSteven A. Godwin, MD, FACEPProfessorChairman and Chief of ServiceDepartment of Emergency MedicineAssistant Dean, Simulation EducationUniversity of Florida College of Medicine - JacksonvillePeggy McCartt, Ph.D., ARNPSystem Director – Professional PracticeBaptist HealthCory Meyers, MN, RN, CPHRM, CHPCVice President – Risk Management, Patient Safety,and PrivacyBaptist HealthDiane Raines, DNP, RN, NEA-BCRetiredBaptist HealthDavid Rice, MD(2019 Patient Safety Forum – Medical Director)Senior Vice President and Chief Quality OfficerBaptist Health2019 Patient Safety ForumQSEN Institute at Jacksonville University3

Schedule2019 PATIENT SAFETY FORUMFriday, March 1, 2019Location: Davis College of Business, 1st Floor Conference Rooms7:30 - 8:00AM8:00 - 8:15AM8:15 - 9:15AMRegistration, Breakfast Buffet, and ExhibitsWelcome and IntroductionsQSEN in an Amazon WorldJane Barnsteiner, Ph.D., RN, FAANProfessor Emerita, School of Nursing, University of PennsylvaniaJoanne Disch, Ph.D., RN, FAANProfessor ad Honorem, School of Nursing, University of Minnesota9:15 - 9:25AM9:25 - 10:25AMBreak – Refreshments and ExhibitsThe Human Trafficking Issue in Northeast FloridaModerator: Steven A. Godwin, MD, FACEPProfessorChairman and Chief of Service, Department of Emergency MedicineAssistant Dean, Simulation Education, University of Florida College of Medicine - JacksonvillePanelist: Marina Anderson, B.A.Regional Human Trafficking Coordinator for Northeast and Northwest RegionsDepartment of Children and Families, Jacksonville, FLPanelist: Lieutenant Richard Buoye, B.A.Commanding Officer Integrity/Special Investigations UnitJacksonville Sheriff’s OfficePanelist: Mac D. Heavener, III, JDChief Assistant State AttorneyJacksonville, FLPanelist: Phyllis L. Hendry, MD, FAAP, FACEPTerm Professor of Emergency Medicine and PediatricsAssistant Chair for Research, Department of Emergency MedicineUniversity of Florida College of Medicine/JacksonvilleTrauma One Deputy Medical Director, Pediatric Transport and CarePI: Pain Assessment and Management Initiative (PAMI)Panelist: LaWanda Ravoira, DPAPresident and CEODelores Barr Weaver Policy CenterJacksonville, FL2019 Patient Safety ForumQSEN Institute at Jacksonville University4

Schedule (continued)2019 PATIENT SAFETY FORUMFriday, March 1, 2019Location: Davis College of Business, 1st Floor Conference Rooms10:25 - 10:35AM10:35 - 11:35AMBreak – Refreshments and ExhibitsDesigning Simulations to Improve Team and System PerformanceRosemarie Fernandez, MDAssociate Professor, Department of Emergency MedicineUniversity of Florida College of Medicine - Jacksonville11:35AM - 12:35PMLunch and Learn - Enjoy casual discussions while networking with otherattendees during your lunch break in the DCOB Conference rooms.Optional:Simulation Training and Applied Research (STAR) ToursDeparting every 10 minutes from the Forum registration table.Yoga on the Green11:45 a.m. – Outdoor yoga by Yoga 4 Change. All levels welcome. Mats are provided. (Nelms Plaza)Joy in Healing (Recharge! session)11:45 a.m. – 12:05 p.m. – in the Davis College of Business - Room 119 (Bring your lunch).Roberta Christopher, EdD, MSN, ARNP, NE-BC, CHTS-CPAssistant Professor, Keigwin School of NursingActing Chair, Kinesiology ProgramCo-Director, QSEN Institute Regional Center at Jacksonville UniversityBrooks Rehabilitation College of Healthcare ScienceSerious Event Classification in a Children’s Hospital12:10 p.m. – 12:30 p.m. – in DCOB – Room 119 (Bring your lunch).Pamela Turner, Ph.D., RN, CPN, NEA-BCWolfson Children’s Hospital – Quality and Safety Director (retired), Jacksonville, FLDeborah Abram, MDBaptist Health – Associate Chief Medical Information OfficerWolfson Children’s Hospital – Physician Quality Lead, Jacksonville, FL2019 Patient Safety ForumQSEN Institute at Jacksonville University5

Schedule (continued)2019 PATIENT SAFETY FORUMFriday, March 1, 2019Location: Davis College of Business, 1st Floor Conference Rooms12:35 - 12:50PM2019 Robert Wears Patient Safety AwardPresenter: Steven A. Godwin, MD, FACEPProfessorChairman and Chief of Service, Department of Emergency MedicineAssistant Dean, Simulation Education, University of Florida College of Medicine - Jacksonville12:50 - 1:50PMDefining Good Enough: A View from the Other SideCarol Fowler Durham, EdD, RN, ANEF, FAANProfessor and Director, Education-Innovation-Simulation Learning EnvironmentDirector, Interprofessional Education and PracticeSchool of Nursing, University of North Carolina at Chapel Hill, Chapel Hill, NC1:50 - 2:00PM2:00 - 3:00PMBreak – ExhibitsCreating a Fair and Just CultureJane Barnsteiner, Ph.D., RN, FAANProfessor Emerita, School of Nursing, University of PennsylvaniaJoanne Disch, Ph.D., RN, FAANProfessor ad Honorem, School of Nursing, University of Minnesota3:00 - 3:10PM3:10 - 4:40PMBreak – Refreshments and ExhibitsUsing the Baldridge Criteria to Improve Your Organization’sPerformance and QualityModerator: Noureen Khan, MD, MBA, MBNQA, ACHECEO, Access Point Health Care Consultants, Jacksonville, FLPanelist: Debbie Cardello, MSN, RNPerformance Excellence Coach, Summerfield, FLPanelist: Glenn Crotty, Jr., MDExecutive Vice President and Chief Operating OfficerCharleston Area Medical Center (CAMC), Charleston, WVAPanelist: Paula Friedman, MBASenior Vice President and Chief Strategy Officer, SSM Health System, St. Louis, MO4:40 - 4:45PM2019 Patient Safety ForumWrap-up, Evaluations/Certificates, AdjournQSEN Institute at Jacksonville University6