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HopefulAetnaBetterHealth.com/VirginiaAetna Better Health of Virginia COVID-19 resources from Aetna Better Health of Virginia. Changes to your benefits andservices, which offer greatercoverage for you and yourfamily. Some changes include:- COVID-19 testing andtreatment coverage- No copays- Getting a 90-day supply ofroutine medications- Telehealth coverage, whichis a way for you to visit withyour doctor via either phoneor video- Outreach to higher risk andolder members to reviewcritical needsNeed the COVID-19 vaccine?Learn how to get your shotat Vaccinate.Virginia.govor call 1-877-VAX-IN-VA(1-877-829-4682). Languagetranslation and TTY services areavailable from 8 AM to 8 PM.Continued on next pageMThe coronavirus causes COVID-19,a contagious respiratoryillness. The virus can spreadfrom person to person. AndAetna Better Health of Virginiais committed to serving youand your family during thistime. That’s why we created aspecial section on our websiteto talk about COVID-19 atAetnaBetterHealth.com/Virginia. Select “For Members.”There, you will find importantinformation, which includes: How to register for the vaccine. Community resources inyour area.LONG-TERMSERVICES & SUPPORTSAetna Better Health of Virginia9881 Mayland DriveRichmond, VA 23233-1458Walla Walla, WAPermit No. 82PAIDStandardU.S. PostageSummer 202186.22.358.1-SP (6/21)
How do I get a vaccine? Onceyou register, you will receiveupdates when you are able toschedule an appointment toreceive a vaccine. Based on theavailability of the vaccine in yourarea, you will be contacted viaphone/text/email to schedulean appointment.COVID-19 resources.Continued from front pageYou can register for a vaccineon the Virginia Departmentof Health’s vaccine websiteat Vaccinate.Virginia.gov.Help your friends and familyregister by sharing the toolwith them. You can also go toVaccineFinder.org to find apharmacy location near you.Important: Fairfax County isusing its own registration site. Ifyou live in Fairfax County, youcan use the county’s websiteto register for a vaccine. Goto /Registration.There is no cost for thevaccine. It is completely free.Transportation is availableto any member who doesnot have a ride. To scheduleyour ride, call ModivCare(formerly LogistiCare) at1-800-734-0430 (TTY: 711).Or book your ride online atMember.LogistiCare.com.Same-day schedulingis available.2When can I get a vaccine?You can get a vaccine now.Everyone 16 and older wholives in Virginia is eligible to getthe COVID-19 vaccine.We encourage our membersand their personal careattendants to registerfor the vaccine on theVirginia Department ofHealth’s vaccine website atVaccinate.Virginia.gov.Answers to your COVID-19vaccine questionsVirginia Medicaid is here foryou during the COVID-19 publichealth crisis. We want to makesure you have the informationyou need to answer yourquestions about the newCOVID-19 vaccine.Will it work? There arethree vaccines available now.They are all highly effectiveat preventing serious illnessand hospital admissionsfrom COVID-19.AetnaBetterHealth.com/VirginiaWhat does it cost? There isno cost for anyone to receivea vaccine.What should I expect when Iget a vaccine? Depending onthe type of vaccine you receive,you will need one or two dosesto ensure that you are protectedfrom COVID-19. You do not needto bring a government-issued ID,and you cannot be turned awayfor not having ID. However, youshould bring some form of ID ifpossible to make sure the rightperson receives the vaccine.Not a Medicaid member?Virginia Medicaid offersquality low-cost and no-costcoverage for adults, children,pregnant women, caretakers,current and former fostercare youth, children receivingadoption assistance services,and families. Use the eligibilityscreening tool to see if youqualify. It is available online. Goto CoverVA.org/Screening.We’re here for you 24 hours aday, 7 days a week, online andby phone. Visit us on the web atAetnaBetterHealth.com/Virginia or call MemberServices at 1-800-279-1878(TTY: 711).
Behavioral health services areavailable for you and your family.Are you a parent who isstruggling with depression?Or do you have kids who areshowing signs of anxiety?Many people struggle withmental health conditionslike depression and anxiety.Many also struggle withsubstance use.We can help. Behavioral healthservices are available to treatmany different mental healthconditions. This includessubstance use disorder andalcohol use disorder. Theseservices are available to you.They are also available toyour children.behavioral health provider. Goto AetnaBetterHealth.com/Virginia. Select “Find a Provider.”Do you already see a behavioralhealth doctor? Have you toldyour primary care provider(PCP)? Your PCP should knowif you see a behavioral healthdoctor. It is important to tellyour PCP about other doctorswho help you with your health.Aetna Better Health of Virginiawants you to stay healthy. YourPCP may not know about a drugyour behavioral health doctorprescribes. This could lead toproblems with other drugsyou take.Do you need help talking withyour PCP about your behavioralhealth care? We are here tohelp. You can call our MemberServices department at1-800-279-1878 (TTY: 711).We cover many behavioralhealth services. These servicesinclude counseling and hospitalcare, such as day treatment andcrisis services. You can receivethese services in your home orin the community. Telehealthis also available for manybehavioral health services.Telehealth is a visit with yourdoctor by phone or by video.These visits are covered. Callyour health care provider tosee what telehealth servicesthey offer.We also offer a 24/7 behavioralhealth crisis hotline. The numberis 1-800-279-1878 (TTY: 711).Choose the option for behavioralhealth crisis. We will connectyou to a licensed mentalhealth professional. You mayalso visit our website to find aAetnaBetterHealth.com/Virginia3
Resources in your community.You have someone to talk to.We care about your mentalhealth. We also know thathaving someone to talk to isimportant. Talking to someonecan help in a lot of ways.That is why Aetna Better Healthof Virginia has partneredwith AliveRVA and MentalHealth America of Virginia(MHAVA). We want to help ourmembers with mental healthand substance use challenges.AliveRVA and MHAVA offer“warm lines.” They are run bypeer support specialists. Warmlines are non-crisis phone lines.You can call to talk with apeer support specialist whohas real-life experience withmental health, substance use,4and trauma. Peer supportspecialists are people in long term recovery. They providea listening ear in a safe andsupportive environment. Thewarm lines can also provideyou with community resources.These include housing, food,and transportation.The AliveRVA warm line is freeto use. They have substanceuse support. They are availableto all Virginia residents.Callers will speak with a peerin long-term recovery fromaddiction. AliveRVA staff canprovide health care resourcesand services. These serviceshelp support addictionprevention, treatment, andAetnaBetterHealth.com/Virginiarecovery. To contact them, call1-833-473-3782. They are openbetween 8 AM and 12 AM. Theyare available 365 days a year.The MHAVA warm line isalso free to use. The staffare available to all Virginiaresidents. They offer mentalhealth support. They can alsotalk to you about addiction.They can answer questionsabout your recovery journey.They can also give communityresources. To contact them,call 1-866-400-6428. They areopen between 9 AM and 9 PMMonday through Friday. Theyare open between 5 PM and9 PM Saturday and Sunday. Theyare available 365 days a year.
Enroll your child in our Ted E. BearM.D. Wellness Club today.What is a wellness exam?Your child’s wellness exams are important. A wellnessexam is a visit to the doctor to see how your child isdoing. Each visit includes a physical exam, shots (asneeded), weight and nutrition counseling, and a growthand development check. The doctor may also talk aboutwellness topics, like eating healthy, tooth brushinghabits, school, and access to community services.Wellness exams for your children are free. Your childcan also qualify for a gift card for up to 25.Ted E. Bear M.D. Wellness ClubYou can qualify for a gift card up to 25 by joiningthe Ted E. Bear M.D. Wellness Club. Newborns tochildren age 17 are eligible. Joining is simple. Goto AetnaBetterHealth.com/Virginia. Select “ForMembers.” Then, select “Ted E. Bear M.D. WellnessClub” on the left-hand side. Print off the Ted E. BearM.D. Wellness Club Incentive Flyer. Then, complete theenrollment section. When you are done, return the formby following the instructions on the flyer.If you have questions about the Ted E. Bear M.D.Wellness Club, call Member Services. Their numberis 1-800-279-1878 (TTY: 711). They are available24 hours a day, 7 days a week.Join our Member Advisory Committee today!The Aetna Better Health Member AdvisoryCommittee (MAC) wants you. MAC givesyou a chance to provide feedback on yourexperiences. Your voice impacts our choicesabout your health care. The MAC is made upof our members, parents, caregivers, andcommunity partners. For more information,visit our website.Go to AetnaBetterHealth.com/Virginia.Select “For Members.” Then, select “JoinOur Member Advisory Committee” on theleft-hand drop-down.Interested in joining? Submit the form onlineon our website mentioned above. We will reachout to you when we get your information. Welook forward to hearing from you!AetnaBetterHealth.com/Virginia5
Dental coverage for adultsenrolled in Medicaidwill focus on overalloral health, prevention,and restoration.These new services willinclude the following: X-rays and examinations Cleanings Fillings Root canals Gum-related treatment Dentures Tooth extractions andother oral surgeries Other appropriategeneral services suchas anesthesiaContact DentaQuestfor program limitationsand requirements.Beginning July 1, 2021Smiles For Children will provide dentalbenefits to adults enrolled in Medicaid.On the day of the appointment,be sure to bring your Medicaidcard—it’s either blue andwhite or it’s your MCO ID card.The dentist needs to see thiscard at every visit to checkthat you are still eligible forthe program.How can adults enrolled inMedicaid find a dentist?How can adults useSmiles For Children?Option 1:When you call to make anappointment, be sure to tell thedental office that you are a SmilesFor Children member. Rememberto write down the date andIf you’re going to a new dentist,time of the appointment.please ask the old dentist tosend your dental records to thenew dentist.Call the Smiles For Childrenprogram at 1-888-912-3456.A representative can evenhelp members make anappointment. The call centeris available 8 AM to 6 PM,Monday through Friday.Option 2:Visit the website atDentaQuest.com.6AetnaBetterHealth.com/Virginia
Non-discriminationnotice.Aetna complies with applicablefederal civil rights laws anddoes not discriminate on thebasis of race, color, nationalorigin, age, disability, or sex.Aetna does not exclude peopleor treat them differentlybecause of race, color, nationalorigin, age, disability, or sex.Aetna: Provides free aids and servicesto people with disabilities tocommunicate effectively withus, such as:- Qualified signlanguage interpreters- Written information inother formats (large print,audio, accessible electronicformats, other formats) Provides free language servicesto people whose primarylanguage is not English,such as:- Qualified interpreters- Information written inother languagesContact usIf you need a qualified interpreter, written information in otherformats, translation, or other services, call the number on your IDcard or 1-800-385-4104.If you believe that Aetnahas failed to provide theseservices or discriminated inanother way on the basis ofrace, color, national origin, age,disability, or sex, you can file agrievance with our Civil RightsCoordinator at:Telephone: 1-888-234-7358,TTY: 711You can also file a civil rightscomplaint with the U.S.Department of Health andHuman Services, Office for CivilRights electronically throughthe Office for Civil RightsComplaint Portal, available athttps://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mailor phone at: U.S. Departmentof Health and HumanServices, 200 IndependenceAvenue, SW Room 509F,HHH Building, Washington,D.C. 20201, 1-800-368-1019,1-800-537-7697 nt forms are availableat http://www.hhs.gov/ocr/office/file/index.html.You can file a grievance inperson or by mail or email. Ifyou need help filing a grievance,our Civil Rights Coordinator isavailable to help you.Aetna is the brand name usedfor products and servicesprovided by one or more ofthe Aetna group of subsidiarycompanies, including AetnaLife Insurance Company, andits affiliates.Address:Aetna Better Health of Virginia9881 Mayland DriveRichmond, VA 23233-1458Attn: Civil RightsCoordinator4500 E. CottonCenter Blvd.Phoenix, AZ 850401-800-279-1878 (TTY: 711)AetnaBetterHealth.com/VirginiaThis newsletter is published as a community service for the friends and members of Aetna BetterHealth of Virginia. This is general health information and should not replace the advice or care youget from your provider. Always ask your provider about your own health care needs. Models may beused in photos and illustrations.For more details about your benefits, refer to your member handbook. You may view the handbookon our website at AetnaBetterHealth.com/Virginia. You can call us at 1-800-279-1878 (TTY: 711)to ask us to mail you a paper copy, at no cost to you. We will send you a paper copy within five businessdays. You can request the handbook, also at no cost to you, in a language other than English, or inother formats such as audio, large print or Braille.2021 Coffey Communications, Inc. All rights reserved.AetnaBetterHealth.com/Virginia
Vaccinate.Virginia.gov . or call . 1-877-VAX-IN-VA (1-877-829-4682). Language translation and TTY services are available from 8 AM to 8 PM. Continued on next page . LONG-TERM SERVICES & SUPPORTS . Aetna Better Health of Virginia . 9881 Mayland Drive Richmond, VA 23233-1458 . Standard U.S. Postage . PAID . Walla Walla, WA Permit No. 82. M .
