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Advanced Applications of ADKAR (60 Minutes)www.prosci.com/webinarsAdvanced Applications of ADKAR1Successful Change Can Be Modeled and RepeatedIntroduction to ADKAR1The 5 Building Blocks of Successful Change2Facilitate Individual Change3Apply to Organizational Change4Create a Common Language for Change Prosci. All Rights Reserved.22 Prosci, Inc. All rights reserved.
Advanced Applications of ADKAR (60 Minutes)www.prosci.com/webinars“ The secret to successful change lies beyond the visible andbusy activities that surround change.Successful change, at its core, is rooted in something muchsimpler: how to facilitate change with one person.”Jeff HiattProsci founderCreator of ADKAR3 Prosci.Prosci. AllAll RightsRights Reserved.Reserved.3The 5 Building Blocks of Individual ChangeAwarenessDesireKnowledgeAbilityReinforcement Prosci. All Rights Reserved.Successful individual changecan be modeled and repeated44 Prosci, Inc. All rights reserved.
Advanced Applications of ADKAR (60 Minutes)www.prosci.com/webinarsWhat change challengedid ADKAR help youunlock this past week?5 Prosci. All Rights Reserved.5Advanced Applications of ADKAR1Map Project Milestones2Activate Key Roles3Equip People Managers and Senior Leaders4Measurement Framework5BONUS: Force Field Analysis Prosci. All Rights Reserved.66 Prosci, Inc. All rights reserved.
Advanced Applications of ADKAR (60 Minutes)www.prosci.com/webinars“ The results and outcomes ofworkplace changes areintrinsically and inextricablytied to individual employeesdoing their jobs differently.”Jeff Hiatt and Tim CreaseyChange Management: The People Side of Change7 Prosci. All Rights Reserved.7Organizational Change Requires Individual ChangeHelping individuals through ADKARThe Prosci Methodology is anEnabling Framework for Managingthe People Side of Change Prosci. All Rights Reserved.88 Prosci, Inc. All rights reserved.
Advanced Applications of ADKAR (60 Minutes)www.prosci.com/webinarsThe ADKAR Model Defines Successful Change at ScaleChange with one person Or 1,000 people Or five people Or 20 people 9 Prosci. All Rights Reserved.91 Prosci. All Rights Reserved.Map Project Milestones1010 Prosci, Inc. All rights reserved.
Advanced Applications of ADKAR (60 Minutes)www.prosci.com/webinarsChange is not a switch11 Prosci, Inc. All Rights Reserved.11Align Ability with Go Live to Drive OutcomesADKAR milestones describe individual progress andneed to align with the lifecycle of the initiative.KickoffAlign Abilitywith Go LiveUnfortunateReality Prosci. All Rights Reserved.Go LiveADKOutcomesAADKARR1212 Prosci, Inc. All rights reserved.
Advanced Applications of ADKAR (60 Minutes)www.prosci.com/webinarsAligning ADKAR Milestones with a Project or Initiative LifecycleSequentialIterative13 Prosci. All Rights Reserved.13ADKARMilestone PlotExamples Prosci, Inc. All Rights Reserved.1414 Prosci, Inc. All rights reserved.
Advanced Applications of ADKAR (60 Minutes)www.prosci.com/webinarsADKAR BlueprintMap MilestoneTarget DateADKARBlueprintART ADKARGauge GapActivity:Roles:Timeline:AwarenessThe ADKAR Blueprint is thebackbone of change management.DesireKnowledgeEach ADKAR element becomes a milestone,with a target date and an anticipated gap.AbilityAdding Activity, Roles and Timeline for each elementturns the model into specific activities to execute.Reinforcement15 Prosci. All Rights Reserved.151Map Project Milestones: Prosci Methodology andRoadmapToolsCertification Program: RoadmapADKAR Blueprint “Pen and Paper”Project Lifecyle DevelopInitiateDeployImproveImpacted GroupsGroup 1AGroup 3 Prosci, Inc. All Rights Reserved.DAAAKAGroup 2Group 4DRKDDKKARProximaAAADKAR Blueprint CanvasRR1616 Prosci, Inc. All rights reserved.
Advanced Applications of ADKAR (60 Minutes)www.prosci.com/webinars2Activate Key Roles Prosci. All Rights Reserved.1717Change Practitioners Are Likethe Director of a Play Prosci.Prosci. AllAll RightsRights Reserved.Reserved.1818 Prosci, Inc. All rights reserved.
Advanced Applications of ADKAR (60 Minutes)www.prosci.com/webinarsCore Roles in Change ManagementEmployee‐Facing RolesSponsorPeopleManagerEnabling RolesAuthorize the changeAccountable for outcomesSupport direct reports intheir change journeys Apply structure and intent to change Enable and equip other change rolesChangePractitionerProjectManager Collaborate on a unified approachwith the project manager Design, develop and deliver thetechnical solution with employeeadoption and usage in mind from thebeginning Collaborate on a unified approachwith the change practitioner19 Prosci. All Rights Reserved.19Fulfilling a Role in Change Management Takes ADKARAAwarenessOf the need for changeDDesireTo participate and support changeKKnowledgeOn how to fulfill the specific changeAAbilityTo fulfill the changeRReinforcementTo continue fulfilling the change Prosci. All Rights Reserved.managementmanagementmanagement rolemanagement rolemanagement role2020 Prosci, Inc. All rights reserved.
Advanced Applications of ADKAR (60 Minutes)www.prosci.com/webinarsSponsor Role in Change: Fulfill the ABCs to Drive SuccessIt’s not just signing checks and chartersActively and visiblyBuild a coalitionCommunicateparticipatethroughout the projectof sponsorship withpeers and managersdirectly withemployees 2020 Prosci Inc., Best Practices in Change Management21 Prosci. All Rights Reserved.21Common ADKAR Barrier to Sponsor Role FulfillmentNo knowledge of the specific ABCs of Sponsorship“You know which teams got thebest sponsorship from me? Theones that told me exactly whatthey needed me to do.”Former Executive,Fortune 20 Telecommunications Prosci. All Rights Reserved.ADKAR54345Example tactics for buildingsponsor Knowledge: Change Management Sponsor BriefingExcerpts from the researchSponsor PlanExamples of good sponsorship2222 Prosci, Inc. All rights reserved.
Advanced Applications of ADKAR (60 Minutes)www.prosci.com/webinarsPeople Manager RolesDuring ChangeResearch indicates five roles: CLARCCommunicatorIn addition to fulfillingday‐to‐day managerialduties, managers andsupervisors mustperform five critical roles.LiaisonAdvocateResistance ManagerCoach23 Prosci. All Rights Reserved.23Common ADKAR Barrier to People Manager Role FulfillmentNo desire for the change itself before engaging direct reportsEffectively fulfilling therole of people manager(CLARC) for the changeEngaging in theparticular changeADKARA42334ADKARKExample tactics for buildingpeople manager Desire:A Leading Your Team ThroughChange WorkshopR Answering WIIFM Engaging early Prosci. All Rights Reserved.2424 Prosci, Inc. All rights reserved.
Advanced Applications of ADKAR (60 Minutes)www.prosci.com/webinars2Activate Key Roles: Prosci Methodology and ToolsRoadmapRolesRole Roster “Pen and Paper”Certification Program: RolesRole RosterProxima Prosci, Inc. All Rights Reserved.25253 Prosci. All Rights Reserved.Equip People Managers and Senior Leaders2626 Prosci, Inc. All rights reserved.
Advanced Applications of ADKAR (60 Minutes)www.prosci.com/webinarsADKAR as a Tool“You Don’t Buy a Drill, You Buy a Hole” Internalize ADKAR toprocess their ownview of changes Use ADKAR inconversations forcoaching andresistancemanagement Pinpoint barrierpoints and clear thebarriers27 Prosci, Inc. All Rights Reserved.27The ADKAR Model Defines Successful Change at ScaleChange with one person Or 1,000 people Or five people Or 20 people Prosci. All Rights Reserved.2828 Prosci, Inc. All rights reserved.
Advanced Applications of ADKAR (60 Minutes)www.prosci.com/webinarsPeople Change at Different avitaRahimChen LiAlanaEric29 Prosci. All Rights Reserved.29Prosci ADKAR Model On‐a‐PageADKAR element:Definition:What you hear:Triggers for building:AAwarenessOf the need for change“I understand why ”Why?Why now?What if we don’t?DDesireTo participate andsupport the change“I have decided to ”WIIFMPersonal motivatorsOrganizational motivatorsKKnowledgeOn how to change“I know how to ”Within context (after A&D)Need to know duringNeed to know afterAAbilityTo implement requiredskills and behaviors“I am able to ”Size of the K‐A ntTo sustain the change“I will continue to ”MechanismsMeasurementsSustainment Prosci. All Rights Reserved.3030 Prosci, Inc. All rights reserved.
Advanced Applications of ADKAR (60 Minutes)www.prosci.com/webinars3Equip People Managers and Senior Leaders: Prosci Methodologyand ToolsRoadmapSpecial Tactics “Pen and Paper”Certification Program: ResistanceCoaching andResistanceManagementProxima31 Prosci, Inc. All Rights Reserved.314 Prosci. All Rights Reserved.Measurement Framework3232 Prosci, Inc. All rights reserved.
Advanced Applications of ADKAR (60 Minutes)www.prosci.com/webinarsMeasuring ADKAR throughout the projectlifecycle provides critical guidance to yourchange management strategy33 Prosci, Inc. All Rights Reserved.33Measuring ADKAR Progress During the ChangeAfter communicatingBefore trainingPrior to ‘go live’After ‘go live’the why, why now,what if we don’tand after establishingpersonal benefits (WIIFM)when Ability aligns withimplementationwhen the change hasreached steady us check forADKARstatus check forADKARstatus check forADKARstatus check forADADADKAADKARFlex surveyquestions tofit context(and some D) Prosci. All Rights Reserved.3434 Prosci, Inc. All rights reserved.
Advanced Applications of ADKAR (60 Minutes)www.prosci.com/webinars4Measurement Framework: Prosci Methodology andToolsRoadmapProxima35 Prosci, Inc. All Rights Reserved.355 Prosci. All Rights Reserved.BONUS: Force Field Analysis3636 Prosci, Inc. All rights reserved.
Advanced Applications of ADKAR (60 Minutes)www.prosci.com/webinarsKurt LewinForce Field AnalysisDriving forces are forces that makechange easier.Restraining ForcesADKARDriving ForcesThese forces help people to engageand participate actively in the change.Restraining forces are forces that makechange more difficult.These forces counteract driving forces andlead to avoidance or resistance of the change.37 Prosci, Inc. All Rights Reserved.37Driving ForcesADKAROrganizational ApplicationRestraining ForcesHow might we overcome therestraining forces to Awareness?AwarenessWhat are the biggest restraining forces toAwareness of the need to change?How might we overcome therestraining forces to Desire?DesireWhat are the biggest restraining forces toDesire to support the change?How might we overcome therestraining forces to Knowledge?KnowledgeWhat are the biggest restraining forces toKnowledge of how to change?How might we overcome therestraining forces to Ability?AbilityWhat are the biggest restraining forces toAbility to implement the change?How might we overcome therestraining forces to Reinforcement?ReinforcementWhat are the biggest restraining forces toReinforcement to sustain the change? Prosci, Inc. All Rights Reserved.3838 Prosci, Inc. All rights reserved.
Advanced Applications of ADKAR (60 Minutes)www.prosci.com/webinarsWebinar Handout:Rapidly Brainstorm TacticsTo Address ADKARRestraining Forces39 Prosci, Inc. All Rights Reserved.39Advanced Applications of ADKAR1Map Project Milestones2Activate Key Roles3Equip People Managers and Senior Leaders4Measurement Framework5BONUS: Force Field Analysis Prosci. All Rights Reserved.4040 Prosci, Inc. All rights reserved.
Advanced Applications of ADKAR (60 Minutes)www.prosci.com/webinarsYour global partner for change successsolutions@prosci.com 1 970 203 9332 prosci.com Prosci. All Rights Reserved.4141 Prosci, Inc. All rights reserved.
Map Milestone Target Date Gauge Gap ART ADKAR Activity: Roles: Timeline: Awareness Desire Knowledge Ability Reinforcement The ADKAR Blueprint is the backbone of change management. Each ADKAR element becomes a milestone, with a target date and an anticipated gap. Adding Activity, Roles andTimeline for each element
