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NEW HAMPSHIRE DEPARTMENT OF ADMINISTRATIVE SERVICESDIVISION OF PROCUREMENT AND SUPPORT SERVICESREQUEST FOR PROPOSAL FOR CLOUD HOSTED DIGITAL EVIDENCE MANAGEMENT SYSTEM(BODY AND VEHICLE CAMERAS)DUE DATE: FEBRUARY 3, 2022 at 11:00 AM (EST)Page 1 of 33Contractor InitialsDate
Table of ContentsPART I OVERVIEW AND SCHEDULE . 4A. Purpose . 4B. Timeline. 4C. Instructions to Bidders . 4PART II PROPOSED SCOPE OF WORK . 4A. Background. 4B. Technical Requirements . 4B.1 Bidder Company and Staff Qualifications (Experience) . 5C. Subcontractors (Solution). 6D. Additional Requirements . 6D-1 PROPOSED PLATFORM SOLUTION . 7D-2 TECHNICAL, SERVICES AND PROJECT MANAGEMENT EXPERIENCE. 13PART III Process for Submitting a Proposal. 21A. Proposal Submission, Deadline, and Location Instructions . 21B. Proposal Inquiries . 22C. Addenda . 22D. Restriction of Contact with State Employees . 22E. Validity of Proposal . 22PART IV Content and Requirements for a Proposal . 23A. Transmittal Letter . 23B. Executive Summary . 23C. Bidder Qualifications . 23D. Experience in Providing Similar Service . Error! Bookmark not defined.E. Supplemental Information . 23PART V Evaluation of Proposals. 23Criteria for Evaluation and Scoring . 23B. Award . 24PART VI Terms and Conditions Related To the RFP Process . 24A. RFP Addendum . 24B. Non-Collusion . 24C. Property of the State . 25D. Confidentiality of a Proposal . 25E. Public Disclosure . 25F. Non-Commitment . 26G. Proposal Preparation Cost. 26H. Ethical Requirements . 26PART VII CONTRACT TERMS AND AWARD . 27A. Non-Exclusive Contract . 27B. Award . 27C. Standard Contract Terms . 27PART VIII OFFER . 28AGREEMENT . 30Page 2 of 33Contractor InitialsDate
STATE OF NEW HAMPSHIRE REQUEST FOR PROPOSAL TRANSMITTAL LETTERDate:To: Point of Contact: Jeff HaleyTelephone: 603-271-2201Email: Jeffrey.A.Haley@das.nh.govCompany Name:Address:RE: Proposal Invitation Name: Cloud Based Digital Evidence Management System (body cameras)RFP Number: 2513-22RFP Posted Date (on or by): December 17, 2021RFP Closing Date and Time: February 3, 2022 @ 11:00 AM (EST)[Insert name of signor] , on behalf of [insert name of entity submittingRFP(collectively referred to as “Bidder”) hereby submits an offer as contained in the written RFPRFP submitted herewith (“RFP”) to the Stateof New Hampshire in response to RFP # 2513-22 for Cloud Based Digital Evidence Management System (body cameras) at the price(s)quoted herein in complete accordance with the RFP.Bidder attests to the fact that:1. The Bidder has reviewed and agreed to be bound by the RFP.2. The Bidder has not altered any of the language or other provisions contained in the RFP document.3. The RFP is effective for a period of 180 days from the RFP Closing date as indicated above.4. The prices Bidder has quoted in the RFP were established without collusion with other bidders.5. The Bidder has read and fully understands this RFP.6. Further, in accordance with RSA 21-I:11-c, the undersigned Bidder certifies that neither the Bidder nor any of its subsidiaries, affiliates orprincipal officers (principal officers refers to individuals with management responsibility for the entity or association):a. Has, within the past 2 years, been convicted of, or pleaded guilty to, a violation of RSA 356:2, RSA 356:4, or any state or federal lawor county or municipal ordinance prohibiting specified bidding practices, or involving antitrust violations, which has not beenannulled;b. Has been prohibited, either permanently or temporarily, from participating in any public works project pursuant to RSA 638:20;c. Has previously provided false, deceptive, or fraudulent information on a bidder code number application form, or any otherdocument submitted to the state of New Hampshire, which information was not corrected as of the time of the filing a bid,proposal, or quotation;d. Is currently debarred from performing work on any project of the federal government or the government of any state;e. Has, within the past 2 years, failed to cure a default on any contract with the federal government or the government of any state;f.Is presently subject to any order of the department of labor, the department of employment security, or any other statedepartment, agency, board, or commission, finding that the applicant is not in compliance with the requirements of the laws orrules that the department, agency, board, or commission is charged with implementing;g. Is presently subject to any sanction or penalty finally issued by the department of labor, the department of employment security,or any other state department, agency, board, or commission, which sanction or penalty has not been fully discharged or fulfilled;h. Is currently serving a sentence or is subject to a continuing or unfulfilled penalty for any crime or violation noted in this section;i.Has failed or neglected to advise the division of any conviction, plea of guilty, or finding relative to any crime or violation noted inthis section, or of any debarment, within 30 days of such conviction, plea, finding, or debarment; orj.Has been placed on the debarred parties list described in RSA 21-I:11-c within the past year.Authorized Signor’s SignatureAuthorized Signor’s TitleNOTARY PUBLIC/JUSTICE OF THE PEACECOUNTY: STATE:ZIP:On the day of , 2021, personally appeared before me, the above named , in his/hercapacity as authorized representative of , known to me or satisfactorily proven, and took oath that the foregoingis true and accurate to the best of his/her knowledge and belief.In witness thereof, I hereunto set my hand and official seal.(Notary Public/Justice of the Peace)My commission expires: (Date)REQUEST FOR PROPOSAL FOR JOB CLASSIFICATION, TOTAL COMPENSATION AND BENEFITS STUDY FORPage 3 of 33Contractor InitialsDate
THE STATE OF NEW HAMPSHIREPART I OVERVIEW AND SCHEDULEA. PurposeThe purpose of this RFP invitation is to establish a contract(s) for Cloud Based Digital Evidence ManagementSystem (body cameras) providing in-vehicle and body-worn cameras for Department of Corrections Officersand any other State of New Hampshire agencies and employees related to Cloud Based Digital EvidenceManagement System (body cameras) for the State of New Hampshire for services indicated in the SCOPE OFSERVICES and OFFER SECTIONS, and in accordance with requirements of this RFP invitation.B. TimelineThe timeline below is provided as a general guideline and is subject to change. The State reserves the right toamend this schedule at its sole discretion and at any time through a published FP Solicitation distributed on or byLast day for questions, clarifications, and/or requested changes to RFPState Response to submitted questions, clarifications, and/or requested changes to RFP11:00 AM (EST) RFP ClosingC. Instructions to BiddersRead the entire proposal invitation prior to filling it out. In the preparation of your proposal response you shall: Complete the pricing information in the “Offer” sectionSubmit all requested information within your responseComplete the “Bidder(s) Contact Information” sectionComplete the company information on the front page, and sign the proposal in the space provided onthat page. The signature page must be notarized to be an official submission.PART II PROPOSED SCOPE OF WORKBidder shall provide Cloud Based Digital Evidence Management System (body cameras) as described herein.A. BackgroundThe State of New Hampshire seeks to implement a contract for in-vehicle camera, body-worn camera andCloud Based Digital Evidence Management System (body cameras) project. The project envisions a vendorproviding, installing and maintaining equipment for in-vehicle cameras and body-worn cameras for multiplestate agencies, a cloud hosted Digital Evidence Management System, associated tools and the networkrequired to move the data from the cameras to the repository. Each vehicle would be outfitted with a frontfacing and a rear facing camera to capture interactions with the public and an interior camera to capturethe rear seat in the event that a citizen is transported in the vehicle. Each user would use a body-worncamera as an integrated portion of the in-vehicle installation capturing video and audio.B. Technical RequirementsInclude verification of Bidder’s ability to meet each of the following requirements. Awarded Bidder assist theState of New Hampshire in finding, recruiting, and hiring qualified individuals to work in key positions.Page 4 of 33Contractor InitialsDate
B.1 Bidder Company and Staff Qualifications (Experience)Administrative and technical staff shall be of sufficient size and knowledge base to support the State in itsinitiatives. In order to demonstrate market experience and breadth, identify other product offering or toolsfrom your company within the response. Please describe your experience in providing these services.Scope of ServicesThe objective of system would be to provide the New Hampshire State Agencies with an integrated car andbody-worn camera video and audio Platform that includes a Cloud Based Digital Evidence ManagementSystem (body cameras) which maintains the evidentiary value of the audio/video while providing a processto manage, redact and release the data efficiently.In order to meet the needs of the State of New Hampshire the following is considered minimum systemfunctionality and must be met to be considered for the RFP:1) The system must fully comply with FBI CJIS Security Policy V 5.9 or most recent policy olicy-resource-center/view and all administrators tobe compliant with NH Body-worn camera law NH RSA Chapter 105-D for the life of the contract andany extensions.2) The solution must provide sufficient safeguards to ensure evidentiary integrity of the capturedvideo and confirm valid receipt by the repository of the entire video before deleting original fromthe in-vehicle and body-worn system.3) The system must have a role based security model to control user access to features and datathroughout the system.4) The systems security model must provide a method to easily limit access to sensitive case informationand people related to confidential cases.5) The Vendors cameras must support a minimum quality of 720p for body-worn cameras, 720p forfront and rear in-vehicle camera s and 480p for the backseat camera. The Vendors solution mustinclude body-worn cameras that are integrated with the in-vehicle camera solution.6) The Vendors solution must capture audio within the vehicle and the body-worn camera musthave a remote microphone to record audio interaction outside of vehicle.7) The Vendor must host and maintain the Cloud Based Digital Evidence Management System (bodycameras) in a secure cloud hosting environment providing all necessary hardware, software, systemand database administration to manage the application including all test, training and productionenvironments of the system.8) The Vendor must provide, install and maintain the equipment and connectivity at the 31 Statedesignated wireless access points OR proposed alternative solution to transfer the video from thecameras to the Digital Evidence Management System. The transfer of the video from the cameras tothe wireless access point then to the Cloud Based Digital Evidence Management System (bodycameras) must be accomplished outside of the State network and while maintaining CJIScompliance.9) The Vendors solution must be able to upload an average day of video) from all cameras to thecloud-based repository in two 15 min sessions of connectivity. This solution must allow for multipleconcurrent uploads.Page 5 of 33Contractor InitialsDate
10) The Vendor must provide and install all camera and related equipment in the 55 Department ofCorrections vehicles. Vendor must provide ongoing maintenance of equipment and installcameras and related equipment.11) Vendor must provide support and maintenance of the 31 Wireless Access Points OR proposedalternative solution, in-vehicle and body-worn cameras and system, and video repository for thelife of the contract.12) Vendor solution must include a portal to allow authorized external users to access evidentiaryvideo/audio segments (Department of Justice, County Attorneys, Defense, etc.)13) The Vendor shall provide its Services to the State and its end users solely from data centers within theContinental United States. All storage, processing and transmission of State data shall be restricted toinformation technology systems within the Continental United States. The Vendor shall not allow itspersonnel or sub-contractors to store State data on portable devices, including personal computers,except as specified and allowed by the contract, and then only on devices that are used and keptat its data centers within the Continental United States. The Vendor shall permit its personnel andContractors to access State data remotely only to provide technical support and as specified orrequired by the contract.C. Subcontractors (Solution)1) If subcontractors are to be used, please include information regarding the proposed subcontractorsincluding the name of the company, their address, contact person and three references for clientsthey are currently servicing.2) The Contractor shall be directly responsible for any subcontractor's performance and work qualitywhen used by the Contractor to carry out the scope of the job.3) Subcontractors must abide by all terms and conditions under any resultant Contract.D. Additional Requirements1) The State requires ten (10) days’ advance knowledge of work schedules to provide security andaccess to respective work areas. No premium charges will be paid for any off-hour work.2) The State shall require correction of defective work or damages to any part of a building or itsappurtenances when caused by the Bidder’s employees, equipment or supplies. The bidder shallreplace in satisfactory condition all defective work and damages rendered thereby or any otherdamages incurred. Upon failure of the bidder to proceed promptly with the necessary corrections,the State may withhold any amount necessary to correct all defective work or damages frompayments to the bidder.3) The work staff shall consist of qualified persons completely familiar with the products and equipmentthey shall use. The Contracting Officer may require the bidder to dismiss from the work suchemployees as deems incompetent, careless, insubordinate, or otherwise objectionable, or whosecontinued employment on the work is deemed to be contrary to the public interest or inconsistentwith the best interest of security and the State.4) The bidder or their personnel shall not represent themselves as employees or agents of the State.5) While on State property, employees shall be subject to the control of the State, but under nocircumstances shall such persons be deemed to be employees of the State.6) All personnel shall observe all regulations or special restrictions in effect at the State Agency.Page 6 of 33Contractor InitialsDate
7) The bidder’s personnel shall be allowed only in areas where services are being performed. The use ofState telephones is prohibited.8) All offers shall remain valid for a period of one hundred eighty (180) days from the RFP due date. Abidder’s disclosure or distribution of an RFP other than to DAS, Division of Personnel may be groundsfor disqualification.9) RFP prices must be in US dollars and must include delivery and all other costs required by this RFPinvitation. Special charges, surcharges, processing charges (including credit card transaction fees),delivery charges, or fuel charges of any kind (by whatever name) may not be added on at any time.Per Administrative Rule 606.01(e) “if there is a discrepancy between the unit price and the extensionprice in a response to an RFP, RFB or RFQ, the unit price shall be binding upon the bidder”.D-1PROPOSED PLATFORM SOLUTIONLocationNHMSP Men’s State PrisonNHCFW Women’s State PrisonNCF Northern CorrectionalStaff/Shifts per dayVehiclesAccess Points893051Facility40DOPPO Probation Parole Officer11376VehiclesTotal Cameras RequiredTotal Access Points5523555(110)20This section provides a series of topics related to the proposed Software Solution that the State ofNew Hampshire will consider in the selection process.Topic 1 -- Product LiteratureResponse page limit: 1Provide an appendix with sales literature describing the functionality of the proposed Solution.Provide a table with references to pages in the appendix that describe functionality addressedfor all appropriate topics for narrative responses.Topic 2 – IT StandardsResponse Page Limit: 2Describe standards incorporated into the proposed software for: The proposed Solution must comply with Open Standards and Open Data Formats asmandated by RSA 21-R (HB418 2012). Is the proposed application considered Open Source Software? Does it comply with Open Standards, including but not limited to Open Data Formats? Describe the degree to which the proposed Solution meets the requirements of RSA 21-R: 10,21-R: 11, 21-R: 13. Identify whether standards employed are national in origin or are unique to the proposedSoftware.Topic 3 – System Hardware and Network ArchitectureResponse page limit: 4Provide a detailed description of the proposed Vendor Managed and Hosted Cloudarchitecture. Include description of hardware and software platforms, software utilities,telecommunications resources, servers, computers, software, and other equipment andPage 7 of 33Contractor InitialsDate
technical resources which will be used to maintain the application. Provide the type and speedof the connection including information on redundancy, disaster recovery and securityResponse should be inclusive of system test, training and production environments for thesystem.Topic 4 – Software ArchitectureResponse page limit: 4Provide a description of the technical architecture of the proposed software solution. The followingtopics, at a minimum, should be addressed: Is the proposed Software based upon a 3-tiered, browser-based architecture? Does any part of the proposed Solution require Software (other than a browser) to be installedon the client workstation, test workstation or portable hand-held device? If yes, describe theSoftware that must be installed and the access authorization level required to install it. Are there any components of the system that must reside on another platform? What application servers are used to support the proposed solution? Identify any add-on or third-party Software that is required to support the functionality of theproposed solutions and the estimated costs for these products. What programming languages are used for development, configuration, and customization ofthe proposed Solution? What components of the Software, such as middleware, are proprietary? What programming languages are used for development, configuration, and customization ofthe proposed Solution? What is the timeframe for technical obsolescence of the proposed Software? (For the purposeof this question, the version of the proposed Software would be considered obsolete whensupport is no longer available.) What type of staffing is typically required to support the proposed solution for a client of thesize and complexity of the State of New Hampshire? (Discuss both number of staff and skillsrequired.) When was the core Software written? Describe any architectural changes planned in the future. Describe your investment in research and development to sustain a high-quality andindustry-current software product. Does the system include any database management tools that need to be runmanually? If so describe.Topic 5 – Software ReleasesResponse page limit: 4Discuss the following aspects of anticipated future releases of the proposed Software.should include but not be limited to the following: CoverageWhat types (maintenance, enhancement, other) of releases are planned or in process?What is the historical (past 3 years) and expected frequency of each type of new release?What is the version of the current release?How is the content of future releases determined?How is the content of a release communicated to the client?Do government clients have input through a users’ group or some other mechanism?Provide an average timeframe for reported Defects to be identified, corrected andincorporated in to the next release.Are enhancements made for specific clients included in future releases?What specific enhancements are planned for release within the next 24 months?What resources, planning, and technical skills are required to install a release of each type?Can components of a release be applied individually or by module without adversely affectingthe overall functionality of the System?How long is a release supported?Do configuration settings carry forward from one release to the next or must they bereinstalled?Do patches carry forward from one release to the next or must they be reinstalled?Page 8 of 33Contractor InitialsDate
Are releases mandatory for all clients?Does camera system software allow for wireless updates?Can Camera system update without user intervention?Describe your release process and how clients participate in validation of releases prior toproduction installation.Topic 6 – User Friendliness and UsabilityResponse Page Limit: 2The State values Software that is compatible with its intended user's ability to use it easily andsuccessfully. To what extent is the Software intuitive based on the likelihood that the user has experiencedother applications with similar graphic user interfaces. How efficient is the Software in terms of the number of operations required to perform basictasks.Topic 7 - In-Vehicle CamerasResponse Page Limit: 4Discuss the following aspects of the proposed In-Vehicle Camera solution. Coverage should includebut not be limited to the following: How does your solution support the following in-vehicle camera configuration for Statevehicles?: One in-vehicle front facing camera minimum of 720p One in-vehicle rear facing camera – minimum 720p One in-vehicle backseat facing camera – minimum of 480p All cameras with minimum of 30fpsIf your solution does not fully support this configuration what alternatives can your solutionsupport?What vehicle camera models do you offer?Describe in-vehicle system activation capabilities and options for each camera. Does thesystem support activation upon emergency light activation and manually by the Officer?Describe rear seat camera activation capabilities and options.Do the vehicle cameras include a recording buffer to capture video prior to activation? Isthe buffer time configurable?Describe in detail the equipment and requirements for in-vehicle camera installationincluding supported power supply, Global Positioning System (GPS) interface, OnboardDiagnostics (OBD) interface, location of needed equipment and space requirements, etc. What is the average installation time per camera? Per car? What locations are supported to performing installation? Is installation required at acentral location or at dispersed locations such as Troop Stations throughout the state?Describe to what extent audio is supported by each required in-vehicle cameras. If audio issupported, will the camera pick up audio from the front and backseat? Will audio becaptured from outside the car?Describe the storage capacity of the in-vehicle camera solution including the maximumvideo/audio capacity of the proposed solution in both hours of video and megabyteswithout moving the video/audio to the repository.What variables come into play that impact the total duration of captured video on thecamera?Topic 8 – Body-worn CamerasResponse Page Limit: 4Discuss the following aspects of the proposed Body-worn Camera solution. Coverage should includebut not be limited to the following: Does your solution support a minimum 720p body-worn cameras?Do the BWC support a minimum frame rate of 30fps?What BWC models do you offer?Do you offer weather proof body-worn cameras? What is the weather proof IP rating?Page 9 of 33Contractor InitialsDate
Do you offer cameras and mounting options that are compat
Feb 03, 2022 · The State of New Hampshire seeks to implement a contract for in-vehicle camera, body-worn camera and Cloud Based Digital Evidence Management System (body cameras) project. The project envisions a vendor providing, installing and maintaining equipment for in -vehicle ca
