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Education CalendarNHAIA, 6 Garvins Falls Road, Concord, NH 03301Phone 603-224-3965; Fax 603-224-0550All classes are held atNHAIA Headquarters, 6 Garvins Falls Road, Concord, NH.Classes are taught by Judy Durst, Director of Education, unless otherwise indicated.NHAIA EDUCATION COMMITTEEEthics approvedcourse!What’s the Score onCredit Scoring – NHProducer Course #470199June 27, 20173 Prod Ethics CEs - add 3 to cost belowCost: 55 members 80 non-membersFEMA Flood and BW12 ChangesCourse # 476737June 27, 20173 Prod CEs – add 3 tocost belowCost: 55 members 80 non-membersWEBINAR!MCS 90 Endorsement –What’s it all about?This class will review insurance scoring, what it is, howit’s computed and how it affects our clients.Information will be included to assist you in explainingthis type of rating to your clients and what they can doto change the score.Credit scoring is an approved topic to meet your Ethicscontinuing education requirement.AM Session only. Registration at 8:30 am with classfollowing from 9:00 am until NoonCost: 18 members 30 non-membersApril Weismann, CPCU - ChairpersonHPM Insurance, Amherstapril@hpminsurance.comWendy Bagley, AAI, CPIWMelcher & Prescott Agencywbagley@melcher-prescott.comSarah DickinsonPlymouth Rocksdickinson@plymouthrock.comThis new FEMA approved flood class includes a recapof the National Flood Insurance Program as well as areview of the Biggert-Waters Flood Reform Bill of2012, the 2014 Homeowners Flood InsuranceAffordability Act of 2014 and the changes effectivethrough 2016. This course will also include someinformation about elevation certificates, how to accessmaps as well as mapping changesPM Session only. Registration at 12:30 pm with classfollowing from 1:00 pm until 4:00 pm.What is an MCS90 endorsement and when is it used? Isit true that it provides pollution coverage? Should youadd it to all your Commercial Auto policies? The truthand nothing but the truth about this mysteriousendorsement.June 28, 20171 Producer CE appliedfor in NHChristopher Snow – Chairman of the BoardOptisure Risk Partners, Manchester, NHchris.snow@optisure.comWebinar will run from 9:30 am until 10:30 amChristopher FrenchLiberty Mutual l Hoak, CIC, CPIWHanover Ins. Co., Bedfordchoak@hanover.comBarbara Lizotte, CICTobey & Merrill Insurancebarbara@tobeymerrill.comCaitlin EarleChalmers Insurance Groupcearle@chalmersinsurancegroup.comLars OlsonSlawsby Insurance/Minuteman Grouplolson@minutemangroup.comKendra CoteCGI Business Insurancekcote@cgibusinessinsurance.comLynn MarcouSan Group

lynnm@sangroup.comACSR 5 – ProfessionalDevelopmentCourse # 468458 (7 NHCE including 1 EthicsCE); Course #ME17304 (6 ME CE)Course # 26506 (7 VTCE)June 29, 20177 Prod CEs - add 7 tocost below for NH & 10.50 for VTCost: 95 members before6/9/17 110 members after6/9/17 165 non-membersStudents will discuss topics including customer serviceand its impact; professional image and office;professional communication; and account managementand company relations.This is one of the core classes to attain your ACSRdesignation. There will be an exam administered at theend of the class. You will not be required to take theexam if you are only taking the class for CE credits andnot the designation.Full day session. Registration at 8:30 am with classfollowing from 9:00 am until 4:00 pm at NHAIA inConcord.WEBINAR!Ethics ApprovedEthics & E&ORelated? The one hourversionThis ethics approved class is a one hour version of ourthree hour ethics class. It will review some of the areaswhere unethical behavior can give rise to an E & Oexposure.Webinar will run from 9:30 am until 10:30 amJuly 12, 2017A few things to keep in mind . Lunch is on your own. Several ways to register:1. Print the universal registration formfound on our website, complete itand either fax or email to Judy Durstat (603) 224-0550 orjudy@nhaia.com2. Call our office to register3. Register on-line through our website. Please dress comfortably and bring asweater (sometimes the classroom ischilly) A 25 fee will be charged forcancellations received prior to theFriday immediately before the class.NO REFUNDS AFTER THEFRIDAY IMMEDIATELYBEFORE THE WEEK OF THECLASS – NO EXCEPTIONS. We invite all registrants to advise usof any disability and any requests foraccommodation to that disability.Your request should be submitted tous at least two weeks prior to theprogram Got an idea or topic for a class, don’tkeep it to yourself. Share it withJudy or with any of the members ofour education committee!1 Producer Ethics CEcredit applied for in NHIf you have any questions, please contactJudy DurstCost: 18 members 30 non-membersACSR 3 – PersonalLines RelatedCoveragesCourse # 10606 (7 NHCE); Course # 17329 (6ME CE); Course #26317 (7 VT CE)ACSR #3 provides an analysis of personal riskmanagement and the various insurance products relatedto the personal automobile and homeowner account.Students will review coverages of Personal LinesFloaters, Personal Umbrellas and Yachts and Boats.The Dwelling fire program will also be briefly reviewed.July 18, 2017This is part of the ACSR designation program. Therewill be an exam administered at the end of the class.You will not be required to take the exam if you areonly taking the class for CE credits and not thedesignation.add 7 to cost below forNH CE or 10.50 for VTCECost: 95 members before6/30/17 110 members after6/30/17 165 non-membersNew Hampshire Association of Insurance Agents603-224-3965judy@nhaia.comOther Education options Full day session. Registration at 8:30 am with classfollowing from 9:00 am until 4:00 pm at NHAIA inConcord. Self Study courses One hour webinars on diverseSubjects On-site classes

WEBINAR!Surplus LinesJuly 19, 2017This is an updated version of a webinar we recordedyears ago. It will review what Surplus Lines is, how itworks and the laws applicable to it.NHAIA Membership Benefits . Big “I” MarketsCheck our website(www.nhaia.com) for theProduct guide Virtual University“Ask the Expert” service,articles for coverageclarification and much more! Virtual Risk ConsultantChecklists, PF&M, and manyother tools available atdiscounted pricing. RoughNotes product. Anthem & Harvard Pilgrimaccess Agents’ Errors and OmissionsCoverages available throughWestport or Fireman’s Fund Hospitality Insurance CompanyFor Bars & Restaurants.Coverages include liquor,Property and general liabilitywith an admitted carrier.Excess liability availablethrough non-admitted carrier. NH Legislative tracking on ourwebsite Free CE compliance reminderserviceWebinar will run from 9:30 am until 10:30 am1 Producer CE credit inNH, ME & VTCost: 18 members 30 non-membersCRIS – Design BuildRisks and InsuranceJuly 20, 2017Approved for 6 ProducerCE credits in NHCourse # 481480THIS PROGRAM ISCO-SPONSOREDWITH THE MAAGENTSASSOCIATION.Design-Build RisksDesign Build Risks is a STAND ALONE course and isnot part of the CRIS Core curriculum; however, it canbe used to update the Construction Risk and InsuranceSpecialist (CRIS) designation.Class Topics include an Introduction to Design-BuildConstruction; Identifying Design-Build Risks; Chapter 4Indemnity, Insurance Requirements, and Limitations ofLiability; Coverage for Professional Services inTraditional Insurance Policies; Contractors ProfessionalLiability Insurance; Architects and EngineersProfessional Liability Insurance; Training the ProjectTeam; Bonding Design-Build ProjectsAll Registrations are processed through the Mass AgentsAssociation. Please see our website at www.nhaia.comfor a link to the registration materials.Full day session. Registration at 8:30 am with classfollowing from 9:00 am until 4:00 pm at NHAIA inConcord.Ethics approvedcourse!Ethics in ActionCourse # 480444 (NH);# 23884 (ME); # 27249(VT)July 25, 20173 Prod Ethics CEs inNH, ME & VT- add 3to cost below for NH CE;add 4.50 to cost belowfor VT CECost: 55 members 80 non-membersThis program will review how we use ethical decisionmaking in our everyday dilemmas. Examples and casestudies will be reviewed.AM Session only. Registration at 8:30 am with classfollowing from 9:00 am until Noon.

This class is an update to a very popular webinar thatwas recorded a couple of years ago. We’ll review thebusinesses that are allowed on the HO policy and howyou can get them covered. We’ll be looking at the ISOversion of the endorsements currently available to covera business located in your insured’s home.All classes are held atNHAIA Headquarters, 6 GarvinsFalls Road, Concord, NH.Classes are taught by Judy Durst,Director of Education, unlessotherwise indicated.Webinar will run from 9:30 am until 10:30 amNHAIA EDUCATION COMMITTEEWEBINAR!Business in the Home –Updated!July 26, 20171 Producer CE credit inNHChristopher Snow – Chairman of the BoardOptisure Risk Partners, Manchester, NHchris.snow@optisure.comCost: 18 members 30 non-membersApril Weismann, CPCU - ChairpersonHPM Insurance, Amherstapril@hpminsurance.comACSR 7 – CommercialGeneral LiabilityCoverageCourse # 10608 (7 NHCE); Course # 17316 (6ME CE); Course #26509 (7 VT CE)July 27, 2017Add 7 to cost below forNH CE or 10.50 for VTCE.Cost: 95 members before7/7/17 110 members after7/7/17 165 non-membersACSR 1 – Homeowners2011Course # 10604 (7 NHCE)Course # 17300 (6 MECE)Course # 26504 (7 VTCE)August 1, 20177 NH Prod CEs - add 7to cost below or 10.50for VT CE creditsCost: 95 members before7/7/17 110 members after7/7/17 165 non-membersACSR #7 will provide an analysis of the ISOOccurrence form as well as identify specific exclusions,endorsements and alternate coverages. This course isdesigned for insurance agency producers and CSR’swho want comprehensive training on the ISO SimplifiedGeneral Liability (CGL) Program. Students will cover:the major features of the CGL, differences in occurrenceand claims-made forms, important liabilityendorsements and the commercial umbrella policy.This is part of the ACSR designation program. Therewill be an exam administered at the end of the class.You will not be required to take the exam if you areonly taking the class for CE credits and not thedesignation.Full day session. Registration at 8:30 am with classfollowing from 9:00 am until 4:00 pm at NHAIA inConcord.ACSR #1 provides a thorough analysis of the ISO HO2011 policies, major homeowner endorsements andaddresses how to handle difficult homeowner coverageproblems you encounter in your agency. This seminar isdesigned for insurance agency CSRs who wantcomprehensive training on the ISO HomeownersProgram. Topics include: Eligibility requirements,Specific Section I and II coverage features, Exclusionsand Limitations, HO forms for tenants and condoowners and endorsements.This is part of the ACSR designation program. Therewill be an exam administered at the end of the class.You will not be required to take the exam if you areonly taking the class for CE credits and not thedesignation.Full day session. Registration at 8:30 am with classfollowing from 9:00 am until 4:00 pm at NHAIA inConcord.Wendy Bagley, AAI, CPIWMelcher & Prescott Agencywbagley@melcher-prescott.comSarah DickinsonPlymouth Rocksdickinson@plymouthrock.comChristopher FrenchLiberty Mutual l Hoak, CIC, CPIWHanover Ins. Co., Bedfordchoak@hanover.comBarbara Lizotte, CICTobey & Merrill Insurancebarbara@tobeymerrill.comCaitlin EarleChalmers Insurance Groupcearle@chalmersinsurancegroup.comLars OlsonSlawsby Insurance/Minuteman Grouplolson@minutemangroup.comKendra CoteCGI Business Insurancekcote@cgibusinessinsurance.comLynn MarcouSan Grouplynnm@sangroup.comIf you have any questions, please contactJudy DurstNew Hampshire Association of Insurance Agents603-224-3965judy@nhaia.com