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Bain’s client training missionOUR APPROACHWe are obsessed with results and with helping our clients to becomeeven more effective through world-class learning experiencesWe achieve this by bringing the "best of Bain’s” knowledge and trainingcontent, highly customized to each of our clientsWe are collaborative by nature and design training solutions hand-inhand with our client partners to address their specific objectivesWe are experienced business practitioners and leverage our extensiveclient experience in designing and delivering content01
We support Bain clients across twodistinct offeringsWHO WE AREMASTERCLASS 100 interactive masterclass offerings on experttopics, designed and delivered through in-person orlive, virtual training Blend of multi-day programs, full day workshops,single modules, and certifications Customized learning delivered in fun, interactivesessions which utilize the latest research in adultlearning Programmatic, practical, highly tailored solutionsto build capabilities and embed learnings Scaling of learnings across organizations via Trainthe Trainer approachEXECUTIVE PROGRAM Executive Programs are designed to enhance thegeneral manager and strategic toolkit and advanceleadership skills for senior to mid-careerexecutives Multi-day, multi-session programs of ourmasterclasses include participants from one orseveral companies, learning in highly interactive,small group collaboration through stimulating andfun exercises Programs are highly customized and adapted toparticipants’ needs and interests, ensuringparticipants receive the most relevant learningexperience possible Regional and global experts bring the ‘best-of’ intopic mastery and maximize experience sharingthrough networking and inspirational guestspeaker forums02
Bain is world class in training top businesstalent; we consistently outrank our keycompetitorsWHO WE AREAsiaFormaltrainingInformaltrainingEuropeNorth America#1 Bain & Company Asia#1 Bain & Company Europe#1 Health Advances#2 McKinsey & CompanyAsia#2 McKinsey & CompanyEurope#2 Bain & Company#3 Boston Consulting GroupAsia#3 Implement Consulting Group#3 ClearView Healthcare Partners#4 Roland Berger Asia#4 Roland Berger Europe#4 McKinsey & Company#5 Simon-Kucher & Partners#5 QVARTZ#5 Boston Consulting Group#1 Bain & Company Asia#1 Bain & Company Europe#1 Bain & Company#2 McKinsey & CompanyAsia#2 McKinsey & CompanyEurope#2 Putnam Associates#3 Boston Consulting GroupAsia#3 Teneo (ManagementConsulting)#3 McKinsey & Company#4 Roland Berger Asia#4 HTS Consulting#4 ClearView Healthcare Partners#5 Oliver Wyman Asia-Pacific#5 Implement Consulting Group#5 Boston Consulting Group03
We have developed a unique set of‘golden rules’ which defined our 35 years of training experiencesOUR APPROACHMaketraining realImmediateuseLive ingconsistencyApprenticeship modelEnjoymentof learning04
We bring a proven approach to clientcapability building, beginning with strategicbusiness contextOUR APPROACH1 Strategic Business Priorities Envision an ideal future state for the organization, thatclearly defines what talent will be able and need to do Develop customized learning programs that link outcomesto specific goals5 Reinforce Define KPIs to measuresuccess of training program Track results and use tocontinuously improve training2 Define Get meaningful results by definingthe scope of the learning programStrategicBusinessStrategicContextBusiness Identify and prioritize critical skillspeople need and develop learningexperiences to quickly acquirethose skillsContext4 Deliver Execute a learningexperience that flows with abalance of experiential andconceptual learning Delivery by blended visualpresentations, interactiveexercises, and interpersonaldiscussions3 Design Create learning experiences thatclearly define what talent will be ableto do Develop customized programs thatlink outcomes to specific businessgoals05
(1/2)We work with clients to design impactfullearning experiences across many topics/NOT EXHAUSTIVE/EXAM PLE PROGRAMS/Overview/keylearningsAgile LeadershipBootcampMicro-battles andAgile Team LaunchStrategic ThinkingBootcamp Learn Agile values and Scrumframework and roles Learn the fundamentals ofMicro-battles, Agile values, andthe Scrum framework and roles Learn Bain’s fundamentalanalytical toolkit andpresentation skills including: Practice innovating in Scrumthrough building a LEGO city Conditions and leadershipbehaviors required for success Anticipating and mitigatingimpediments Mobilize for your team’s Agilelaunch- User story drafting- Product backlog building/refinement- Answer First- Answer First workplanning- Presentation development- Presentation delivery- Prioritization- Effort estimation- Sprint planningAverageNPS (2019) 50-70% 70-80% 60-70%Timing Half-day workshop 2-3 day team workshop 1-2 day bootcamp06
(2/2)We work with clients to design impactfullearning experiences across many topics/NOT EXHAUSTIVE/EXAM PLE PROGRAMS/Executive ProgramOverview/keylearnings Multi-day, multi-session executiveforum focused on comprehensive‘CEO agenda’ Topics include:- CEO fireside chats- Strategy- Team skills- Change management- Digital innovation- Design thinking- Inspirational LeadershipProcurementUniversity Learn strategic procurementskills including:- Category management- Market intelligence- Supply base management- Compliance and demandmanagement- Strategic sourcing Features SAVE! StrategicProcurement GamePersonal and teameffectiveness Develop core capabilities(may include):- Myers-Briggs Type Indicator(MBTI )- High impact communication- Managing upwards- Coaching and mentoring- Inspirational Leadership- Personal productivity- Leadership and teamcapabilitydevelopment using LEGO SERIOUS PLAY AverageNPS (2019) 65-75% 90% 80-90%Timing Multi-day or multi-session program 2 day workshop Single modules/Half-day/Full day07
Reasons our clients love to work with usOURRESULTSDeep knowledge andexpertiseCollaborative partnershipPractical in-line solutions“Very impressed to see you all comein with so much knowledge andunderstanding of a new industry.You were very helpful andrespectful at all times and did afantastic job facilitating.”“Appreciate the late hours the Bainteam put in to make sure that wewere fully prepared for each day.The attitude and energy wasalways positive and infectious!”“You gave us a lot to consider andsome immediate things that wecan start to change.”“Overall, this was an excellentopportunity. The Bain team wasknowledgeable, patient and veryhelpful in explaining the process.You are fabulous!”“I really feel like we are in acollaborative partnership, like Bainis invested in our success.”“I appreciate the effort andapproach of the Bain team,compared to previous consultingexperiences, you feel far more likepart of team.”“Thank you for helping us pull ourreal world scenarios in to the agileprocess!““I have found this to be incrediblyuseful right out of the gates Really appreciate all the time youspent with us bring concepts to life!”“Using activities to walk through theprocess relieved the anxiety ofhow we would start.”08
We deliver a differentiated virtual trainingexperience, with consistentlypositive feedbackExperience with multiple digitalplatformsLeading IP on virtual effectivenessPositive client feedbackCommunication platforms Playbook to work confidently in a“The fact that we were able to getall the participants through Bain’sAgile training virtually at such highquality is just simply amazing.”virtual environment- Vice President, USRetailerTeamcoordination and planning Tactical “how-to” for virtual sessionsBrainstorming andwhiteboardingFeedback and real-timeinput“Thank you for an awesome training.You not only made the trainingengaging via video, I think it helpedus see that video meetings reallycan work and keep us productivemoving forward.”- Participant“You all did a fantastic jobin generaland moving us in and out of breakoutrooms, simulating the whole virtualexercise seamlessly on Zoom.”- Director, EMEA Digital Media Company“The best virtual training I’ve everexperienced, and the best possibleuse of my time over the past few days”- VP, E-Commerce Co.09
Agile LeadershipBootcampprogram overview/ E XAM P L E /Agile bootcamp program overviewAgile simulation exampleWhat is Agile? Teams experience all Scrum roles andevents and use scrum tools (e.g., visualbacklog, estimation) Agile is a time boxed method for getting work done in an iterative andincremental approach Agile is characterized by the division of activities into short phases ofwork and frequent reassessment and adaption of plans While developed for software development, Agile is applicable morebroadly to companies across industriesWhat are the benefits? Increases project success rates with faster time to market and lower riskVirtual session Teams workiteratively andincrementally insprints Ability to manage changing priorities and test and learn based oncustomer feedback Increases team productivity, morale and motivation Focuses on highest value work Complimentary to design thinking and rapid prototypingIn person session Teams reviewsprint output atsprint reviewsRecommended length of Agile bootcamp for aleadership team is 4-5hours, to allow for discussion on leadership mindsets, behaviors, andcommitments10
Agile Team Launchcomprehensive training and hands-onworking sessions/ E XAM P L E /In-person / Virtual offerings highlycustomized for client contextDifferentiated approach to prepare the backlog and ensure the fullagile team is ready for the initial sprints2.5 day in-person agenda Program NPS 73100%; Agile boot camp training covering Agile ways of working, Scrum teamactivities and immersive Scrum simulation- Teams experience all Scrum roles and events and use scrum tools (e.g.,visual backlog, estimation) Hands-on working sessions to prepare team for sprint 1 and beyond:5 x half-day virtual agenda- Review the initiative/product vision and hear key insights from diagnostic- Draft and refine the backlog: Understand the customer and draft user stories Break work into small, manageable modules Draft and refine acceptance criteria Estimate the backlog- Participate in Scrum events: daily scrum, sprint 1 planning, retrospective- Identify and discuss impediments- Agree on team norms (virtual or in-person) and plan for team connectivity/fun11
Strategic ThinkingBootcampsample management training programoverview, Software Co./ E XAM P L E /Program overviewProgram results Overall program NPS 88% Participants highly engaged in the full program- “Hearing the Software Co examples were fantastic. Theinternal language and team members mentioned during thesession really helped illustrate the principles.”- “The case grounds the theory in practice, which is great.”- “I like having a use case and examples to back concepts into.”- I would agree the session was very successful and I can’t 1-day Strategy Bootcamp to develop skills withinthe Junior team of a senior Bain client; 9 participants Training focused around three learning objectives:- 1) Answer First approachthank you enough for your effort and time on this! The wholeprogram and our interactions exceeded my expectations. Itwas fantastic watching the team employ the learning anduse the language (“Answer First,” “Hypothesis”, “Assertions,”etc.) throughout the week, with other team members, andacross the various exercises we conducted – Learn teachlearn the appetite is strong so I would like to continue doingmore of this.” We continue to discuss options for future Client Training- 2) Analytical Toolkit- 3) High Impact Communications Trainers employed tailored Software Co case examplesto make the learning realistic and practical12
Executive Programexecutive CEO program overview/ E XAM P L E /Program designProgram results Bain Academy Executive Program is a multi-day,multi-session program focused on developingemerging CXO talent Development of each program focused on identifyingthe specific capability gaps of emerging Executives tobuild a program that addresses relevant learningobjectives Internal Bain staff drive end-to-end programdevelopment- Capability gap assessment in-market and program scope- Module and content design, including company projects(co-operation with client CEOs) and aintegrative exercise through the programtailored- Participant identification and selection- Delivery channel- Trainer selection and Train the Trainer- Speaker selection (Bain and externally sourced)- Logistics, including international travel and accommodation Average program NPS across all geographies 85% (participants) and 100% (partnercompanies)- “It was different to any other program I have been on. Itwas extensive and included real Bain experts in their field” 35% of participants promoted to a new role within12- months of completing the program13
Procurement Universitycategory management trainingprogram overview/ E XAM P L E /Category management training overviewTypical session example – short versionThis program is a customized, interactive session that coversprocurement best practices, applying Bain’s Buy Better, SpendBetter sourcing levers in their organization, and improving suppliernegotiations through more thorough preparation guidelines andtechniquesWhat will employees from my organization get out of aProcurement training program? Understand the key elements of a best-in-class category mgmt. strategy &procurement org Become familiar with key analysis to gain spend visibility Recognize the benefits of understanding supplier landscape & dynamics Master Buy Better & Spend Better sourcing levers to devise saving initiatives Acknowledge importance of increasing knowledge of sourcing needs andconducting thorough RFx process Understand need for effective preparation before a negotiationWhat makes this program different? Personalized & applicable: Training will include exercises specific to yourorganization and is tailored and relevant to participants Hands-on expert training: Bain will facilitate the session in person to upskillyour employees on procurement best practices and apply them via hands-onexercises and proprietary learning games that bring the concepts to lifeExampleagendaTimingIntroduction &LearningObjectives45 MinWorld Class ProcurementOrgs.45 MinBreak15 MinSpendAnalysis30 MinCategory/SupplierLandscape30 MinLunch1 HourSourcingLevers1 HourDefining Requirements/RFxprocess30 MinNegotiations1 HourWrap-up/Q&A30 Min Customized training takeaways: Bain will provide a takeaway pack after thesession so that participants can refer back to what they learned and use it onthe jobWho should participate? Participant tenure and role: New and experienced category managementteam members Suggested number of participants per session: 25 people per session14
Personal and Team Effectivenessdecision-making effectiveness(RAPID ) Train the Trainer overview/ E XAM P L E /RAPID Train the Trainer program overviewWhen to useRAPID TrainthetrainerWhat isincluded Appropriate for clients who have engaged Bain to helpteach, install and reinforce high quality RAPID intheir organization Train the trainer will help build the client’sinternal capabilities and embed RAPID in thedailyroutines and lexicons of the organization A RAPID Train the trainer program typically includes–- Design phase: Bain co-creates client-specific exercisesfor participants to use during the sessiontolearn RAPID - An in-person session training the ‘trainers’: Bain providesa half-day training to the ‘trainers’ so they achievecontent fluency and be ready to coach others in theorganization- Training content: Bain provides content after thesession so that trainers can be ‘ready togo’ExampleagendaTimingGroup intro toRAPID 15 MinRAPID Rulebook45 MinTypical RAPID questions - Relay game20 MinBreak10 MinTraining design principles,choices andcurriculumdevelopment1 Hr 40 Min This program takes 5-8 hours with participants engagingin high intensity immersive learningBreak10 MinRAPID applications60 Min The ideal participant size is 15 with a max of 30 peopleso participants have plenty of opportunities to askquestionsEffective trainerfundamentals40 MinTraining roadmap and nextsteps10 Min 4-6 week lead time for design and logistics preparationLogisticsTypical session example The client typically provides the venue andrelatedminor logistics supportFurther details Train the trainer programs have various legal considerationsto protect Bain training IP, including the client is not allowedto share training content outside the clientorganizationor with other vendors15
(1/2)We have a robust curriculum platformoriented to the critical issues and topicsour clients face/NOT EXHAUSTIVE/Agile InnovationLeadership DevelopmentHigh Performing Teams Agile Center of Excellence Introduction to Inspirational Leadership MBTI Overview Agile Leadershipworkshps Inspirational Leadership: BuildingyourPersonal Leadership Brand Managing Your Team Agile Team Launch Agile Bootcamp & Scrum Fundamentals Inspirational Leadership: EmbeddingILwithin the Organization Product Owner and/or Scrum MasterTraining Influencing Others Training for Certification Scaling Agile Training Finding and Following Purpose Centeredness Personal ProductivityStrategy and Strategic Thinking Answer-First Problem Solving Answer-First Workplanning Founder’s Mentality LEGO Serious Play Leadership Reflection LEGO Serious Play Leadership Development Micro-battlesHigh Impact Communications Strategy Development: Sustained ValueCreation (SVC), Profit from the Core,Repeatable Models Presentation Development CEO/GM Agenda Elements of Value Presentation Delivery Giving and Receiving Feedback Coaching Skills Working Collaboratively in Teams Effective Upward Management SituationalEngagement Unconscious Bias Growth Mindset LEGO Serious Play Team/Department IdentityChange Management Leading Change: Results Delivery Leading During Uncertainty LEGO Serious Play Organizational Change Facilitation Skills Business Storytelling Having High Quality Conversations16
(2/2)We have a robust curriculum platformoriented to the critical issues and topicsour clients face/NOT EXHAUSTIVE/OrganizationCustomer Strategy and MarketingCorporate Finance and M&A Decision Effectiveness(RAPID ) Customer Strategy (incl. Intro to NPS) Financial Statements Customer Strategy Analysis (Using NPS) Financial Analysis Customer Strategy: NPS deployment Advanced Financial Analysis Customer Segmentation Making Investment Decisions Effective Project Management LEGO Serious Play Creatinga Winning Culture Capital AllocationVisual Effectiveness Individual Productivity Behind the Scenes of VirtualTrainings CFO AgendaPrivate Equity Lessons from Private Equity Team Productivity Private Equity Due Diligence/CommercialDue Diligence Winning Virtual Meetings Value Creation Fundamentals Virtual Learning Board effectiveness Total Shareholder Return (TSR)Tool: Finding Profit and ValueLearning & Development andTraining Design for LearningPerformance Improvement Category Management Bootcamp with“SAVE! The Game of Strategic Procurement” Bain Accelerated Transformation:Results Rhythm Supply Chain Simulation Zero-Based Budgeting: Package Owner andBudget Owner Launch17
#3 Boston Consulting GroupAsia #3 Teneo (ManagementConsulting) #3 McKinsey &Company #4 Roland BergerAsia #4 HTSConsulting #4 ClearView HealthcarePartners #5 Oliver WymanAsia-Pacific #5 Implement ConsultingGroup #5 Boston ConsultingGroup Formal training Infor
