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Providing better healthcare, to achieve betterhealthJOB DESCRIPTION AND PERFORMANCE EVALUATIONJob Title:Status:Employee Name:Medical AssistantNon-ExemptEvaluation Date:Evaluation Period:Evaluation Type:Orientation PeriodTrainingAnnualEVALUATION GRADING1 2 3 45 Unacceptable Performance: Work does not meet minimum requirementstandards. Significant improvement needed.Below Standards: Inconsistently meets standards. Improvement needed.Requires more than normal supervisory direction and follow-up.Meets Job Standards: Work demonstrated consistently meets standards.Above Standards: Work demonstrated frequently exceeds standards.Outstanding Performance: Work demonstrated is an exceptionalperformance of standards.GENERAL SUMMARYEmployees are hired with an expectation to help carry out the vision of overall health and wellness of PiedmontInternal Medicine, PC's patients and community. Employees are expected to exhibit a continuous behavior ofprofessionalism, which includes but is not limited to, treating customers and co-workers with respect anddignity, aligning behavior with customer service principles, maintaining customer and patient confidentiality,abiding by employee guidelines for professional behavior, appearance, and communication, exhibiting teamworkbehaviors, being effective in conflict resolution, helping others to understand issues and accept changes,demonstrating high standards of work performance and flexibility, maintaining positive interdepartmentalrelationships, keeping a positive attitude, and adhering to the policies and procedures of the organization.JOB SUMMARYThe Certified Medical Assistant works under the direct supervision of the physician, mid-level licensed provider,back office supervisor, and practice manager, and in cooperation with other office staff in assisting with safe andeffective patient care in compliance with established standards and protocols of Piedmont Internal Medicine,PC's goals and objectives.Responsible for routine back office functions including the maintenance of patient flow, exam room preparationand turnover, bringing patients back to exam room, taking and recording basic medical history, and assisting thephysicians and/or nurse as needed.Responsible for retrieving, routing, and assisting with provider/nurse messages regarding patient telephone calls, messages,and call backs; appointment scheduling; and prescription refills as directed by the physician and/or provider.Medical Assistant Job Description 2015Page 1 of 7Revision Date: 10/12/15

Additional responsibilities include clinical compliance in sterilization techniques, sample medication oversight andcompliance, OSHA requirements, and any other compliance standards required within the clinical realm of the practice.Use of Computers, telephone, fax machine, copier, stethoscope, EKG machine, pulse oximeter, oxygen devices,wheelchairs, stretchers, scales, glucose monitor, and other patient care equipment necessary to perform required duties asappropriate to the scope of the practice.POSITION REPORTS TO: Back Office Coordinator/Physician/Office Manager/Practice AdministratorJOB QUALIFICATIONSRequired Education:High School Diploma or General Education (GED)Graduation from an accredited Medical Assistant program; or completion of aNursing Assistant program.Preferred Education:Experience:Skills:Certification as medical assistant preferred through CMS recognizedcertification organization such the American Association of Medical Assistants(AAMA); American Medical Technologists (AMT); Medical AssistantCertification from the Commission on Accreditation of Allied HealthEducation Programs (CAAHEP); or the Accreditation Bureau of HealthEducation Schools (ABHES); BLS/CPR certification is required or obtainedwithin first three (3) months of employment.Minimum of one (1) year of Primary Care Experience. Candidates who haveperformed an externship in a private practice setting may be considered.Language : Ability to read and comprehend simple instructions, shortcorrespondence, and memos. Ability to write simple correspondence. Abilityto effectively present information in one- on- one and small group situationsto customers, clients, physicians, and other employees of the organization.Mathematical Skills: Ability to add, subtract, multiply and divide in all unitsof measure, using whole numbers, common fractions, and decimals.Reasoning Ability: Ability to apply common sense understanding to carryout detailed but uninvolved written or oral instructions. Ability to deal withproblems involving a few concrete variables in standardized situations.Computer: Previous exposure to electronic patient management systems.Ability to acquire working knowledge of EPIC EMR and Scheduling software.Ability to operated Windows 7 Operating System, Microsoft Outlook, Word,and Excel.Medical Equipment: Ability to use/operate stethoscope, EKG machine, pulseoximeter, oxygen devices, wheelchairs, stretchers, scales, glucose monitor, bloodpressure, and other patient care equipment necessary to perform required duties asappropriate to the scope of the practice.Other Equipment: Ability to use telephone, fax machine, scanner, copier, and othersimilar equipment typically used in a physician office setting.Medical Assistant Job Description 2015Page 2 of 7Revision Date: 10/12/15

WORKING ENVIRONMENT1PHYSICAL DEMANDS: See attached Physical and Mental Requirements Sheet for details.Additional Physical Demands are:23 Ability to grasp with both hands; pinch with thumb and forefinger; turn withhand/arm; reach for (above shoulder height). Ability to simultaneously operate clinical equipment and read gauges. Ability to simultaneously speak on the telephone and write. Ability to hold delicate instruments in a steady and firm manner.VISUAL, HEARING, DEXTERITY, AND MENTAL DEMANDS:Vision:Adequate to perform the essential functions of the job such as identifying brachialvein for venipuncture; reading instrument gauges.Hearing:Adequate to perform the essential functions of the job such as listening forcirculatory functions through stethoscope.Speaking:Adequate to perform the essential functions of the job such as providing patienteducation regarding treatment plans/regimens.Dexterity:Adequate to perform the essential functions of the job such as dressing changes;venipuncture.MentalDemands:Adequate to perform the essential functions of the job such as recording accuratepatient histories and assisting with exams while coordinating other services.WORKING CONDITIONS: Position requires individual to be dressed in uniform 100% of time; 75% of timeindividual will be required to wear protective equipment including rubber gloves,face mask, goggles and/or surgical gown. Position will require frequent exposure to blood and body fluids. Appropriateprotective equipment will be provided. Exposure to hazardous materials will be frequent. These materials are primarilylaboratory reagents and cleaning and disinfecting solutions.The Exposure Control and Hazard Communication plans of the practice detail allthese materials and the situations when exposure to blood and bodily fluids arelikely to occur.Employee must be current with all vaccinations including Hepatitis B. PRINCIPAL DUTIES AND JOB RESPONSIBILITIES1.Places the patients in the examining room ensuring they are as comfortable as possible.2.Performs EHR intake entry by going over medication lists, allergies, and other pertinent informationrequired by the provider. Obtains vital signs, secures complaint, and enters the information intopatient’s electronic medical record. Follows current Meaningful Use regulations regarding“Computerized Order Procedure Entry”.3.Assists Physicians/Providers with examination and treatment of patient and is always accessible tothem.Medical Assistant Job Description 2015Page 3 of 7Revision Date: 10/12/15

4.Assists physicians and/or PA/CNP in office surgeries using appropriate sterile procedure guidelinesto ensure non-contamination of sterile field. Sets up procedure equipment and/or appropriateprocedure/surgical instrument tray.5.Performs phlebotomy and laboratory tests as required by the physicians or physician assistants andin accordance to state and federal regulations, including CLIA. Routinely reviews all policies andprocedures regarding CLIA Waived testing. Passes all quality assurance protocols at directed by theCLIA, via the assigned Lab Director for the clinic in coordination with hospital lab services and qualitycontrol requirements.6.Screens telephone calls for the Physicians/Providers. Takes accurate clinical messages within thelimits of her knowledge and practice policy. May answer routine patient inquiries with respect tomedical questions within the limits of knowledge, as directed by Physician/Provider, and clinicpolicy.7.Performs triage duties according to practice protocols and as scheduled by the Clinical Supervisor.8.Ensures that all equipment in exam room is clean and properly set up prior to each patientencounter.Properly pre-cleans, contains, and prepares non-disposable instruments for transport to centralsterilization. Keeps appropriate logs to track instruments sent to and received back from centralsterilization.9.10.Appropriately stores sterilized instruments. Monitors expiration dates on sealed sterileinstruments.11.Cleans and restocks examining rooms for the day’s use.12.Ensures that reports from diagnostic tests ordered have been received and have been entered in thepatient’s chart directly through electronic transfer or scanned to the appropriate location, digitally.13.Prepares all diagnostic reports for availability to physicians. Ensures they have been scanned oruploaded into EHR system.14.Takes medication and prescription questions and refill calls patients and pharmacists. Calls inprescriptions and prescription refills accurately to pharmacy as directed by the provider anddocuments accurately in the medical record. Utilizes Medication Reconciliation tools within EHR incompliance with current Meaningful Use guidelines.Ensures and/or obtains insurance required prior authorizations for medication. Communicatesinsurance prescription requirement changes to Physician/Provider and/or patient as necessary.15.16.Understands concept of insurance prescription formulary requirements and keeps up to date withchanges as communicated and/or directed by Physician/Providers, Office Coordinator, PracticeManager, and Clinic Management.17.Returns patient calls with provider directed instructions, and documents patient’s chartaccordingly.18.Assists in maintaining all clinical equipment to include sterilizing, if applicable. Evaluates allequipment for damage and immediately reports to direct supervisor.19.Ensures patients have proper pre-operative and post-operative instructions and follows up withpatients. Reports back to physician status of patient and documents in patient record.20.Coordinates physician(s) office schedule with front office to ensure physician patient time is beingused efficiently.21.Communicates with front office staff regarding working patients into the provider(s) dailyschedule.Medical Assistant Job Description 2015Page 4 of 7Revision Date: 10/12/15