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Business Architecture:Using Business Capability MapsUniversity of WashingtonTony Chang: Integration Architect,UWIT
Business Architecture GoalsFocusGoalBusiness transformationCreate new business capabilities and/or leverageexisting capabilities in new waysBusiness effectivenessImprove business’ capability to serve its customersBusiness efficiencyImprove processes and reduce functional overlapBusiness-IT alignmentImprove goal, strategy, investment, and resourcealignment between IT and business unitsIT effectivenessImprove IT’s core capabilities to serve the business'needsIT efficiencyImprove IT’s cost performance through processimprovement and technology standardsEA effectivenessImprove EA performance though better understandingof business and IT goals and strategiesSource: Forrester
Business Architecture FrameworkCapabilityMapsProcessesPeople &Roles
Business Architecture Capability MapsArtifactValue PropositionAudienceEnterpriseCapability Map Facilitate enterprise and cross-functional strategic discussionsand decision making Executive LeadershipDomainCapability Map Facilitate strategic discussions and decision making Executive LeadershipDomainCapability detailmatrix Identify opportunities to rationalize applications, data, etc. Operational Leadership Inform business process & capability redesign AnalystsCapabilityinteractionmatrix Identify areas of integration Operational Leadership Identify opportunities for ‘shared’ enterprise solutions Analysts Inform scope decisions, implementation planning, andbusiness process redesign Architects Architects
Enterprise Capability MapStrategic ice CapabilitiesLearningHealthcareCommunity EnrichmentFinanceProspect ManagementRelationship ManagementRevenues & Funds ManagementMarketing & External tManagementSupporting CapabilitiesStrategic Capabilities – what outcomes we want our services to result inCommunity-Facing Capabilities – what we do to connect people to our servicesService Capabilities – what we deliverSupporting Capabilities – what we do to support delivery of our servicesPreliminary draft for discussion purposes onlyCommunity-Facing CapabilitiesDiscoveryInnovation
Learning Capability Map (strawman)AdviseManage CurriculumAdmitOffer anage Student RecordAnalyzeProvide learning environmentPreliminary draft for discussion purposes onlyAssessLearningIssueCredential
Learning Capability Detail The OfficeofAdmissions s andapplications, andadmitsstudentsto theUniversity Front Desk ReceiveApplications StudentInformationSystem TransferArticulation viaDARS RecruitmentPlus ApplyWeb/CollegeNetb MyUW AdmissionWebsite Docufide CollegeBoardSearch Service Fire EngineRed NolijWeb EquivalencyGuide Paper andonlineapplication State andFederallegislation FERPA Externalmarketresearch data Ad-hocreports PESC PostEducationSecondaryCouncil ApplicationCounts Offer rates EnrollmentYields Test Scores High School andCollege GPA’s AssessmentScores Time to build,process, assess,and read files Paper usage Prospect toApplicant Yield UndergraduateAdmissionsSeattle/Bothell Colleges andDepartments HonorsProgram Office MinorityAffairs &Diversity UndergraduateAdvising atGateway Center Registrar ResidencyClassification Enroll Counselors ProcessApplications Specialists FileBuilders GraduateStudentReaders ProcessingStaff EvaluateApplications ReviewApplications Admit Recruit AdvisePreliminary draft for discussion purposes only
Capability Interaction Matrix (strawman)LearningCapabilitiesOffer anceTuition searchHuman subjectscompliance;Research basedlearningPublishing definancialassistanceStudentemploymentFinancial Aid fundmanagementBill and collectfeesStudent AccountsReceivableAdviseFinancial AdvisingPreliminary draft for discussion purposes onlyResearch fundingMatching withfaculty mentors
Business Architecture Processes Creating capability mapsEngaging business partnersQuality assurance of mapsGovernanceAnalysisBuilding competency
Business Architecture People & RolesNo single role Leadership uses BA to facilitate cross-functional strategicdiscussions and decision making Program Managers use BA to facilitate strategicdiscussions and decision making Business Analysts use BA for functional analysis, design,and business process redesign Architects use BA framework for technical analysis,design, and architecture
Books & Articles Enterprise Architecture As Strategy: Creating a Foundationfor Business 98/sr 8-1/qid 1149822286/ref sr 1 1/102-88107243746548? encoding UTF8 Anatomy of Capability Maphttp://www.forrester.com/rb/Research/anatomy of capability map/q/id/55972/t/2 IT Capability Maps Help CIOs Manage IT Like A Businesshttp://www.forrester.com/rb/Research/it capability maps help cios manage it/q/id/56872/t/2 Business Capabilities Provide The Rosetta Stone ForBusiness-IT ness capabilities provide rosetta stone for businessit/q/id/54419/t/2
Business Architecture Capability Maps Artifact Value Proposition Audience Enterprise Capability Map Facilitate enterprise and cross-functional strategic discussions and decision making Executive Leadership Domain Capability Map Facilitate strategic discussions and decision mak
